Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 1,431 reviews

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Mercure Shrewsbury Albrighton Hall Hotel & Spa - Image 1
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Ellesmere Road, Albrighton, SY4 3AG SHREWSBURY, United Kingdom

Description

Hotel extras

  • 18th Century manor house with original features

  • Located 4 Miles From Shrewsbury Town Centre

  • 4-star rated wedding venue located on-site

  • Just 3.5miles from Shrewsbury railway station

  • Leisure facilities, including swimming pool

Our accommodation(s)

Hotel location

Mercure Shrewsbury Albrighton Hall Hotel & Spa

Ellesmere Road, Albrighton
SY4 3AG SHREWSBURY
United Kingdom

GPS:52.75736, -2.746925

Telephone
Fax +44 1939 291123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,431 reviews

TripAdvisor Rating  4.0/5  3,028 reviews

Supposed to be a nice 40th treat

TripAdvisor rating 2.0/5

Bex H TripAdvisor review

Some friends of mine had kindly booked a spa day for me for my 40th birthday. We arrived at 9.10am to be told upon arrival that the jacuzzi was out of order. We were really quite disappointed by this. No offer of a drink or snacks or where to get them if wanted. We didn't have a drink hot/cold for the duration. The changing rooms weren't very clean. Considering it was early in the day the shower area was vile. The smell of urine was strong. We continued through the pool area. Walking past the broken jacuzzi. No sense of warmth or luxury. The floors were very slippy. The robes were ridiculously small. After about 20 minutes in the pool area , the pool was closed off. We asked why and what was happening. To be told it was mother and toddler time. We were very shocked at this. We've paid to have nice relaxing day at a spa while our own children are at school. And now we are having to share the pool with a group of parents and children. We were actually flabbergasted. Had this been explained in the booking I can assure you we would not have booked at this property. We left and went into the spa part. Not feeling comfortable or relaxed with babies and young children in the pool. It was soon time for 2 of us to have our treatments. I had a massage and it was phenomenol. The blonde lady was very strong and worked on all parts if my body. It was wonderful. We left to get showered and dressed for afternoon tea. Again the changing rooms stunk of urine. I didn't even shower it felt dirty. I just got dressed and left. I went to the bar area and was greeted by a man called Chris. His customer skills were less than desirable. I asked how much a bottle of prosecco was. He told me, I then asked him how much for the single ones. He huffed and puffed back around the bar to get one to scan. He was rude. There was a lady being served infront of me. He was getting quite cross because he wanted the information printed out. Where as it doesn't state in the booking that it must be a paper copy. Anyway we finally moved on to be seating in a beautiful room. He asked the previous lady if there were any allergies. We were not asked this. I have an allergy to fish . My friend only eats cheese. I had to raise the issue about allergies. He wasn't happy, he said they are already pre made. Just really rather rude. Not only to us as a group but also to a couple next to us. Overall the food was OK. Cakey bits were good. Sandwiches weren't great. Anyway on a whole it really wasn't relaxing, calm. It was quite medioca. We would not return.

Good stay, helpful staff

Customer review rating 5.0/5

Sarah W. Friends - Confirmed reviews ALL

Lovely setting, spa facilities were fantastic and the evening meal was cooked to perfection. All staff friendly and helpful.

Lovely hotel & staff

Customer review rating 4.0/5

Catherine Couples - Confirmed reviews ALL

Received a great welcome from reception staff - couldn’t have been better. Really nice room and the whole hotel looked clean and well kept. Attractive bar/lounge and terrace with very pleasant bar staff. Breakfast staff were also really pleasant and helpful. Hotel manager was very efficient in dealing with an evening dining issue. Would definitely return.

Mecure Hotel streswsbury ALBRIGHTON Hall

TripAdvisor rating 5.0/5

Douglas P TripAdvisor review

Customer service at its best . Excellent facilities and room airy spacious and spotless. Grounds were immaculate. Breakfast and meals very nice . Breakfast and bar service was great .Bar prices very reasonable . We all sat out listening to live music .

Dear 19paulined, Thank you very much for the wonderful review, I am so pleased you had a wonderful stay at our hotel and you found our rooms and facilities to be excellent. We are all looking forward to welcome you back in the not so distant future for another wonderful stay at our hotel. Warm regards, Elena Fenton Operations Manager

Enjoyable stay, lovely location, nice hotel

Customer review rating 4.0/5

Dr T. Couples - Confirmed reviews ALL

Room was great, clean with lovely views over the lake. Spacious and comfortable, nice room. The hotel and rooms are ok, clean and comfortable but some of it is just beginning to feel like a spruce up would be in order. Our room was not air conditioned, but we had windows we could open. Nice sized shower room. Restaurant food was excellent, but sadly, not a great choice to choose from. Bar had plenty of places to sit and even chairs outside and you could eat there too and we did one evening. Breakfast was ok, but all buffet style, and on both mornings we were there, there were no fried eggs and we had to wait sometime before they cooked some more. As it was buffet style only, you you couldn't order anything like Eggs Benedict or smoked salmon and eggs etc. This was a slight disappointment after the quality of the dinner in the Oak Restaurant. See pictures. However, at breakfast there was a good choice of cereals, juices, fruit too, plus fried eggs, bacon, sausages, black pudding, mushrooms etc. Would definitely return. Staff friendly and helpful... Spa and pool excellent too.

Dear David T., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Fenton Operations Manager

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Other web-users rate our hotel

  • 503 reviews 9.4/10 Location
  • 1,627 reviews 6.7/10 Room
  • 1,408 reviews 7.8/10 Service
  • 50 reviews 2.1/10 WiFi
  • 1,026 reviews 6/10 Food
  • 695 reviews 5.5/10 Wellness Area
  • 565 reviews 7.3/10 Breakfast
  • 553 reviews 5.5/10 Cleanliness

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