Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.2/5 2,559 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,559 reviews

TripAdvisor Rating  4.0/5  3,503 reviews

Certificate of excellence 2024

Amazing Location and Nice Room 👌🏼

Customer review rating 5.0/5

Fajar Families - Confirmed reviews ALL

Dear Team, I really want to say thank you for gave us nice room in 509 and 526 during my family holiday with kids and my mother and brother at your hotel. See you next time in the future and thank you🙏🏼 With friendly regards, Fajar

Dear Guest, Thank you for sharing your experience. It is heartening to know that our central location, just a stone's throw from the Grand-Place, greatly contributed to the enjoyment of your family holiday. We're also thrilled that the room accommodations, specifically rooms 509 and 526, met your expectations and provided a comfortable setting for your stay. Your commendation on our cleanliness standards and sustainable practices fills us with pride, as we strive to maintain a pristine environment for our guests while being mindful of our ecological footprint. Furthermore, your high satisfaction with the recognition you received as a member of the ALL – Accor Live Limitless loyalty programme is incredibly rewarding for us to hear. At Novotel Brussels Off Grand Place, we take great pleasure in honoring the loyalty of our guests and ensuring they feel valued. Once again, thank you for your positive remarks. We relish the thought of welcoming you back in the future to create more memorable experiences. We look forward to welcoming you back soon. Best regards, Jurgen Van der Haegen, General Manager

Perfect location between Central station and Grand Place.

Customer review rating 4.5/5

Mark Business - Confirmed reviews ALL

I enjoyed the hotel being there for a business meeting in the area, while enjoying this touristic hotspot. The room had a lot of space and is perfectly in line with what you expect at a Novotel. Nice modern reception area which is combined with a bar and restaurant.

Dear Mark, Thank you for taking the time to review your stay. It is delightful to hear that our central location near the Grand-Place and Brussels Central Train Station contributed positively to your stay, offering convenience for both business and leisure activities. We are also glad that the room provided the spacious comfort you anticipated and that our newly renovated reception area, complemented by our bar and restaurant, met your expectations for a modern and inviting atmosphere. We regret to hear about the confusion regarding the change in booking terms. While our policies aim to be transparent and consistent, it seems we may have fallen short in this instance; for that, we offer our sincere apologies. Regarding your experience with our reception staff, it is disheartening to learn that the level of service did not entirely meet the high standards we strive for. While we are known for our friendly and helpful team, we acknowledge your comment and see it as an opportunity to remind ourselves of the importance of a warm and welcoming attitude at all times. Thank you for choosing Novotel Brussels Off Grand Place for your business needs and for enjoying the touristic allure of our vibrant city. We are committed to ensuring our guests have a memorable experience and your insights are invaluable to us in this continuous pursuit of excellence. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

Well Located

Customer review rating 4.5/5

Jr Families - Confirmed reviews ALL

Ideally located between Brussels Centraal and Grand Place. Courteous staff helped us drop our luggage until check in. Room was clean and nicely appointed with good beds.

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is heartening to know that our prime location near the iconic Grand-Place and the courteous service provided by our team contributed positively to your stay with us at Novotel Brussels Off Grand Place. We regret, however, that you encountered issues with the stability of our internet service. While we constantly strive to deliver a fully satisfactory experience, it appears in this instance we fell short. Please rest assured that we are taking the necessary steps to improve the consistency of our internet connectivity. Your remarks regarding the room's cleanliness and quality are greatly appreciated. We take pride in maintaining our rooms to a high standard and are pleased that this aspect of your stay met your expectations. Thank you once again for your thoughtful review. The entire team looks forward to welcoming you back. Kindest regards, Jurgen Van der Haegen, General Manager

Good location, mediocre accomodations

Customer review rating 2.5/5

G Couples - Confirmed reviews ALL

Very convenient location but room layout is odd and amenities lacking. Only instant coffee in rooms and no complimentary coffee in lobby

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that you found our location to be very convenient, nestled right at the heart of Brussels and in close proximity to iconic landmarks. We regret to hear that certain aspects of your stay did not fully meet your expectations. We understand that room layouts can be a matter of personal preference and we apologize for any inconvenience the design of our rooms may have caused during your visit. Whilst our rooms are thoughtfully designed to maximize space and comfort, we appreciate that the separation of the toilet and bathroom may not be to everyone's liking. Please rest assured that our team is always on hand to assist with any in-room preferences you may have, such as the provision of additional amenities or addressing any lighting concerns for added comfort during the night. Regarding the refreshments provided, we take pride in offering a selection of in-room beverages, and we apologize if the coffee offerings did not align with your expectations. We will certainly take your remarks into consideration as we continually strive to enhance our guest experience. Our aim is to provide a welcoming and enjoyable stay for all our guests, and your insights are invaluable to us in this pursuit. We are grateful for your comments and it is our hope that we can welcome you back to demonstrate our commitment to your comfort and satisfaction. Jurgen Van der Haegen, General Manager

Perfect location, excellent stay!

Customer review rating 5.0/5

Despina A. Families - Confirmed reviews ALL

Very nice hotel, perfectly located close to the main train station! Breakfast was very good and the room was very clean and with a view on the square nearby. Free mini bar was a very pleasant surprise and it really helped a lot. Everything we needed, the reception was always there to help! Many shops and restaurants are close and make your day easy! Overall, a perfect stay! We would definately come back in our next trip to Brussels!

Dear Despina, We would like to thank you for this review about your recent experience in our hotel. It is a delight to hear that our central location proved to be perfect for your stay, offering convenience and easy access to the vibrant heart of Brussels. We're also glad that the breakfast offerings were to your liking and that the cleanliness of your room met our high standards. We regret to hear that the variety of eggs and waffles at breakfast did not fully meet your expectations. We constantly strive to provide a wide array of options and will take this into consideration for future improvements. Additionally, we apologize for any inconvenience caused by the internet connection speed and assure you that we are continuously working to enhance all aspects of our guest experience. Your commendations regarding our complimentary mini bar and the helpfulness of our staff are greatly valued. We are pleased that these highlights, along with our commitment to sustainability, contributed positively to your overall experience. It's also wonderful to know that the assortment of nearby shops and restaurants added extra convenience and enjoyment to your stay. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

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  • 824 reviews 8/10 Breakfast
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  • 330 reviews 6.2/10 Vibe

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