Novotel Bern Expo 4 stars

Customer review rating (ALL Rating) 4.4/5 1,648 reviews

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Am Guisanplatz 2, 3014 BERN, Switzerland

Description

Hotel extras

  • Modern, renovated rooms

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Near BERNEXPO, Wankdorf Stadium (Football) & PostfFnance Arena (Ice-Hockey)

  • Kitchen (Restaurant GourmetBar)

  • Proximity to the city center and free public transport with Bern Ticket

Our accommodation(s)

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Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 BERN
Switzerland

GPS:46.9587487, 7.4639379

Telephone
Fax +41 31 339 09 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR BY NOVOTEL

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,648 reviews

TripAdvisor Rating  4.0/5  1,115 reviews

Pessima

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

I had a very bad experience while I was in the fitness area of the Novohotel Berna Expo. while I was on the machine at the gym at 7 am, a hotel official came in screaming and demanding that I stop doing what I was doing, saying I couldn’t use that machine at that time and screaming I was disturbing everyone. I explained that the day before during check in the girl at the front desk said that the gym was open from 6:30 am, furthermore it was not written anywhere that I could not use that specific machine or I wasn’t informed about that so I could not know. despite having explained this, the gentleman continued to scream. I still said I would change machine, as he asked me but he could come nicely, he ignored my request and kept yelling until I left. I went to complain at reception and they offered me a free coke as if that's how I paid for that lack of respect. I am a guest and I only wish I had been treated with courtesy and kindness. Is this how customers of your hotels are treated? The reservation was In my husband name Gioele F. from 26/04 to 27/04

Excellent

Customer review rating 5.0/5

Sarmad A. Families - Confirmed reviews ALL

I had a great time there very very friendly staff specially the Egyptian guy at the reception couldn’t remember his name the hotel was extremely nice and clean. Thank you

Hey A., thanks a million for sharing your experience with us! We're thrilled to hear you had such a fantastic time during your stay. It means the world to us. It's awesome to know that our team, especially Mohamed at the reception, left such a positive impression on you. He's a real star, isn't he? Always going above and beyond to make our guests feel welcome. We're also delighted that you found our hotel to be extremely nice and clean. We work hard to keep everything in tip-top shape for our guests. We hear you on the pricing feedback as well. We're always evaluating our rates to ensure they're fair and competitive. Your input is incredibly valuable to us, and we'll definitely take it into consideration. If you're ever back in the area, we'd love to host you again and hopefully make your next stay even more memorable. Until then, safe travels! Best regards from the whole team with Matthias, Director

Wonderful room

Customer review rating 4.5/5

Michelle Families - Confirmed reviews ALL

We loved our room at Novotel Bern Great location with the Bern tram pass The room was big and clean and Veers in room amenities.

Dear Ms. S., Thank you for taking the time to share a review of your recent experience. We are truly delighted that you had such a pleasant time with us. We regret you felt one of our team members did not provide the level of service expected and will be addressing your concerns to ensure an improved experience for the future. We hope to welcome you back for an improved experience, Best regards from the whole team with Matthias, Director

Amazing experience, Friendly Staff

Customer review rating 5.0/5

Victor Families - Confirmed reviews ALL

Upon arrival we were helped by a very delightful receptionist Sarah, she was vert helpful and very informational and helped me through the checking in process very nicely. Once I was done she gave several advices and keypoints about the area and made sure I was getting the best of the trip there. The room was very clean and spacious, from the start til the end of my stay it was an amazing experience

Dear Mr H.,Thank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that Sarah, our receptionist, provided you with exceptional service and made your check-in process smooth and enjoyable. Providing outstanding hospitality is at the core of what we do, and it's heartwarming to know that Sarah's assistance and local tips enhanced your stay. Maintaining cleanliness and comfort in our rooms is a top priority, and we're delighted to learn that you found your accommodations to be both immaculate and spacious throughout your entire visit. Your satisfaction is our ultimate reward, and we're grateful for your kind words. Should your travels bring you back to the area, it would be our pleasure to welcome you again for another memorable stay. Until then, safe travels! Best regards from the whole team with Matthias, Director

Well Located

Customer review rating 4.5/5

Sofia Friends - Confirmed reviews ALL

The location is near the Bus Station, and the room is clean. The staff is accommodating.

Dear Ms. O., Many thanks for your review of your recent visit to our hotel. We are delighted that everything met your expectations during your stay with us. It would be a pleasure to welcome you back for a better experience. Best regards from the whole team with Matthias, Director

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Other web-users rate our hotel

  • 591 reviews 8.4/10 Location
  • 869 reviews 6.8/10 Room
  • 763 reviews 8.9/10 Service
  • 9 reviews 5.9/10 WiFi
  • 354 reviews 8.6/10 Breakfast
  • 341 reviews 6.9/10 Cleanliness
  • 5 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.