YOUR HEALTH AND SAFETY IS OUR ABSOLUTE PRIORITY




We have introduced elevated hygiene & prevention measures to ensure your safety. The ALLSAFE label certification, developed with and vetted by Bureau Veritas, represents our new cleanliness & prevention standards, which and provide assurance that these standards have been met in our hotels.
From July, guest access to AXA medical professionals & tele-medical support. Learn more>
‘ALL Safe Officer’; every hotel will appoint a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures..
Reinforced cleaning program in public areas with frequent disinfection of all high touch areas.
Strengthened room-cleaning protocols including extra disinfection of high touch room & bathroom areas.
 
Social distancing enforced in all common areas as per local regulations of each destination.
Sanitiser provided in key public areas (front desk, elevators, restaurant, etc.)
Reinforced food safety standards & new buffet protocols.
Safe room service provided at no extra charge as long as it is available at the hotel.
Dedicated guest hotline to answer questions and to best prepare their stay.
Employees given comprehensive safety & hygiene training.
 
Seamless and contactless services
 
Assisted self-check in service.
Online check in and check out service for bookings made through all.accor.com Use of WhatsApp communication tool.
Virtual restaurant and in-room menus. Individually wrapped food packages for meetings delegates.