Hotel Mercure President Biarritz Plage 4 stars

Customer review rating (ALL Rating) 4.6/5 1,377 reviews

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Hotel Mercure President Biarritz Plage - Image 1
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18 Place Georges Clemenceau, 64200 BIARRITZ, France

Description

Hotel extras

  • In downtown Biarritz, so no car is needed for shopping or the Grande Plage!

  • Choose our Privilege Room for an unforgettable Sea View and added amenities

  • Family rooms that can accommodate up to 4 people with 2 bathrooms.

  • Locavore breakfast buffet: Bayonne ham, Gâteau Basque, sheep milk products

  • Near tourist sites: beaches, Musée de la Mer, Le Phare, golf courses, port

Our accommodation(s)

Hotel location

Hotel Mercure President Biarritz Plage

18 Place Georges Clemenceau
64200 BIARRITZ
France

GPS:43.481926, -1.559665

Telephone
Fax +33 5 59 24 90 46

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

3 breakfasts

We have 3 healthy options! Enjoy our delicious breakfast buffet starting at 6:30am. Or order continental breakfast to your room instead (10 EUR). If you're short on time, try our Express option.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,377 reviews

TripAdvisor Rating  4.0/5  950 reviews

Certificate of excellence 2024

disappointing

Customer review rating 1.5/5

Reg Families - Confirmed reviews ALL

as an ALL Platinum member I was disappointed-surprised to be only able to check-in at 14.57, not much of an early check-in compared to the standard-check in time of 15.00, didn't receive any room upgrade sometimes afforded to ALL Platinum members, received a welcome drink voucher but was surprised that it could not be used or redeemed in the actual hotel but only in another hotel a few hundred metres away, the name of which was not even indicated on the welcome drink voucher, in our room 707 there was a welcome note addressed to "Ongi Etorri", I have no idea who this person is, the room was stuffy, directly faced the sun for most of the day and curtains were drawn back, one narrow window could not be opened (I think they are afraid that people could fall or jump out) and the other wider window only opened inwards at a slant, but if you pulled the curtain that effectively closed the window due to a poor design flaw....., we stayed in April but I would really not like to be in this room in the height of summer, on first morning the shower head fell off the shower hose, I thought the cleaning person might have asked for it to be repaired (or maybe she thought we wanted it broken in this way ?), when we came back in the afternoon it was still lying broken in the shower so I went to reception to report it and a technician came to fix it

Dear Mr H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Président Biarritz Plage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Whenever possible, when a guest arrives in the morning or early afternoon, we give him off course and naturally access to his room before the official check-in time. Unfortunately, there are occasions when this is not possible due to late room releases. The receptionnist did not may be mention you that you that you received an upgrade from a classic room to a superior room with a higher floor and better views. Unfortunately, we couldn’t provide a sea view upgrade as those rooms have a double bed and you asked for a twin bed. Each time we offer a welcome drink we propose the choise between a bottle at the Mercure President directly or to spend a nice moment at The Bar of the Mercure Plaza located at 2mn walking distances. When asking the question at reception, we indicate how to join this bar. The sentence “Ongi Etorri” means “Welcome” in Basque. We apologize if this caused any confusion. The hotel was constructed either with fixed windows either with casement windows. For security reasons, we are not allowed to modify that; We understand that this may be moderately appreciated. The Hotel has airconditionning Our housekeeping team is instructed to report any technical incidents promptly. We apologize that this was not the case during your stay, and we will reinforce this instruction. We value your feedback and apologize for any inconvenience you experienced. Please feel free to reach out to us directly if you have any further concerns or if there’s anything else we can assist you with. Best regards, The Mercure Le Président Biarritz Plage Team Sincerely, Mrs Thur VU General Manager

Very welcoming and pleasant staff.

Customer review rating 4.5/5

Declan R. Couples - Confirmed reviews ALL

We were made to feel welcome on our arrival.. for me this is THE most important experience. The first contact we made walking through the door was very positive. The hotel location was excellent and suited our requirements perfectly.

Dear Sir, Thank you so much for your kind words regarding your experience at the Hôtel Mercure Président Biarritz Plage. We are delighted to hear that you appreciated your stay in our hotel. Thank you again for your feedback. It is greatly appreciated! Hoping to have the pleasure of welcoming you again, Please receive, dear Sir, our sincere thanks. Armel de LAAGE, General Manager

Well located

Customer review rating 4.0/5

Aline Business - Confirmed reviews ALL

Very central, quiet rooms. View from the 9th floor is fabulous.

Dear Madam, Thank you so much for your kind words regarding your experience at the Hôtel Mercure Président Biarritz Plage. We are delighted to hear that you appreciated your stay. We take pride in being able to offer our customers a unique experience with magnificent views and comfortable accommodations. Thank you again for your feedback. It is greatly appreciated! Hoping to have the pleasure of welcoming you again, Please receive, dear Madam, our sincere thanks. Armel de LAAGE, General Manager

Great Floor Staff, Low stars breakfast, the situation of the car parking unacceptable

Customer review rating 4.0/5

Didier D. Couples - Confirmed reviews ALL

Biarritz is a jewel, and having a 4-star hotel in the center requires the respect of Biarritz citizens, leadership, and customers. I mean that the Mercure President Hotel has to raise the challenge. The service we received at the reception, as well as in our room, was first class. The area of improvement is the breakfast; our advice would be to hire ASAP a 4 Stars Chief who would rebuild the image France portrays in the world regarding preparing and offering food. Next, and not the most difficult as parking is next to the hotel, is making a deal with the parking company so the hotel can offer parking to its customers. Some hotels of this class offer parking to their customers, but even a reasonable cost to the customers would be acceptable.

Dear Sir, Thank you for taking the time to answer the satisfaction questionnaire following your last stay at Mercure Le Président Biarritz Plage. We are sorry to hear that your experience did not meet your expectations. We wish our customers a comfortable experience. We take feedback such as yours very seriously so that we can continue to improve our services. Hoping to keep your confidence and have the pleasure of welcoming you again, Please receive, dear Sir, our sincere thanks. Armel de LAAGE, General Manager

Well located, very nice view

Customer review rating 4.5/5

Bruno J. F. Couples - Confirmed reviews ALL

Great room very comfortable with a fantastic view on the city and the icean

Dear Sir, Thank you so much for your kind words regarding your experience at the Hôtel Mercure Président Biarritz Plage. We are delighted to hear that you appreciated the great room and the fantastic view. We take pride in being able to offer our customers a unique experience with magnificent views and comfortable accommodations. Thank you again for your feedback. It is greatly appreciated! Hoping to have the pleasure of welcoming you again, Please receive, dear Sir, our sincere thanks. Armel de LAAGE, General Manager

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Other web-users rate our hotel

  • 509 reviews 9.1/10 Location
  • 600 reviews 7.8/10 Room
  • 646 reviews 9.1/10 Service
  • 6 reviews 8.6/10 WiFi
  • 250 reviews 8.3/10 Breakfast
  • 180 reviews 7.1/10 Cleanliness
  • 111 reviews 2.7/10 Value
  • 78 reviews 4.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.