Mercure Compiègne Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 665 reviews

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Mercure Compiègne Sud Hotel - Image 1
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Mercure Compiègne Sud Hotel - Image 3
Mercure Compiègne Sud Hotel - Image 4
126 Rue Robert Schuman, 60610 LACROIX SAINT OUEN, France

Description

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Enclosed, secure and free car park

  • beIN Sport in all bedrooms

  • Family Suites

  • 20 min from Parc Astérix and 30 min from Paris Charles de Gaulle Airport

Our accommodation(s)

Hotel location

Mercure Compiègne Sud Hotel

126 Rue Robert Schuman
60610 LACROIX SAINT OUEN
France

GPS:49.380119, 2.785925

Telephone
Fax +33 3 44 30 30 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A l'Epicerie Compiègne Sud

In a contemporary setting and bathed in light, our chef welcomes you to our restaurant with tasty, high-quality and healthy cuisine made from seasonal produce and cooked with simplicity and elegance.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  665 reviews

TripAdvisor Rating  4.0/5  331 reviews

Overall very good

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Staff, cleanliness, room all very good. The only problem we had was dinner on the first night where we found the duck & steak a bit chewy otherwise I would have rated hotel a 9 - the restaurant let it down a bit.

Not clean and very basic

Customer review rating 1.5/5

Sar Families - Confirmed reviews ALL

The breakfast was not good. Not many options and the room itself didnt look clean.

Dear Mrs R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Compiègne Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have already took appropriate measures to address the problem and prevent future occurrence. We sincerely apologize for this inconvenience. Please do not hesitate to contact reception to request a cot if one is missing on arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Yours, Charlotte FOSTER

friendly staff and comfortable room

Customer review rating 4.5/5

Harvey Families - Confirmed reviews ALL

Rooms well isolated. Staff is very friendly

Rustgevend

Customer review rating 4.5/5

Pedro Business - Confirmed reviews ALL

Alles was in orde

Uncomfortable All Around

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Note - emailed these comments to ALL Customer Service and Hotel several days ago; no response: -Your front desk staff was very kind and helpful -the hot breakfast was not good. The few days i was able to eat, the "hot" food was cold or wasn't there (i.e. empty). -when i attempted dinner, i didn't feel welcomed by the wait staff, nor was it clear what could be ordered for room service. Therefore i ate at burger king for my stay The bed and pillows were probably the most uncomfortable i have ever experienced; I couldn't change to another hotel due to lack of availability, but my back is hurting quite bad. The towels had an odor. I even got fresh towels last night of my stay and noticed that they still had an odor when i used them this morning I dont know why this is the recommended hotel for our COmpany but i am going to ask that they revisit their decision.

Dear Sir, Thank you for taking the time to share your experience with us. I am sorry that your experience did not live up to your expectations and would like to offer you my sincere apologies. Your feedback is very important to us. This is really not the reflection of our establishment, in fact our welcome, whether at reception or in the restaurant, as well as the quality of our breakfast are generally our strong points, this was apparently not the case this time and I sincerely apologise. All the menu of our restaurant is available by room service. Our menu is available in the room with a QR code and also at the reception desk. We will also be putting in place an action plan to address the points you have raised like the confort of the bed, and the fragrance of our towels, please be assured that we will take the appropriate steps to resolve the issue and ensure that this does not happen again. It is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Charlotte FOSTER | General Manager

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Other web-users rate our hotel

  • 103 reviews 8.1/10 Location
  • 277 reviews 6.6/10 Room
  • 272 reviews 9/10 Service
  • 125 reviews 7.8/10 Breakfast
  • 93 reviews 7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.