Novotel Marrakech Hivernage 4 stars

Customer review rating (ALL Rating) 4.0/5 941 reviews

Best price
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Novotel Marrakech Hivernage - Image 1
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Rue Haroun Errachid, Quartier de l'hivernage, 40020 MARRAKESH, Morocco

Description

Hotel extras

  • Mini bar in each room

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Our accommodation(s)

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Morocco

GPS:31.622722, -8.002278

Telephone
Fax +212 5244-24541

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  941 reviews

TripAdvisor Rating  3.5/5  2,049 reviews

Kind staff, good business location …

TripAdvisor rating 4.0/5

Littlereddragon TripAdvisor review

I think previous reviews are very harsh. I enjoyed my stay very much at the Novotel Hivernage. I was there staying for a conference - it was ideally located and I found the staff very friendly, warm and helpful. The room was large and fine for my needs and the pool area when I got to it on my last fay was delightful. I was staying solo and so it was lovely to be spoken to and made welcome rather than ignored. Yes the decor may be a bit tired but this is the company’s issue to deal with and not the staff’s fault at all. Thank you for everything.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Wifi didn’t work

Customer review rating 3.5/5

Patrick Couples - Confirmed reviews ALL

Good location, Nice rooms, good pool towel service. But Wifi who didn’t work for half of our stay. In the breakfast room birds are sitting on and eating from the bread which is not very hygienic.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Good stay

Customer review rating 4.5/5

Philip Solo - Confirmed reviews ALL

Nice large room with a view to the pool area. Too bad for the price of the room that the hotel only provides two Nescafe capsules for your full stay, instead of replenishing per day (clearly stated on a card). At breakfast, it should be more clearly communicated that one could have omelette etc. prepared at a booth in the garden - I only found out when having finished my breakfast. Nice neighbourhood. Good pool area.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Poorly Designed!

TripAdvisor rating 3.0/5

Bashir N TripAdvisor review

The good: very nice staff and great location near some fantastic restaurants. Pool area was fantastic. Also, the breakfast was very good and had nice options. The bad: The layout of our hotel room was probably the dumbest I have ever seen in my life. The room itself was not small, but for some reason, the toilet room was smaller than an airplane bathroom. I'm slightly above average in height and I could not comfortably sit in the bathroom. I don't get why the room would be designed like this. In fact, I started to use the lobby bathroom. In addition, the hotel is extremely outdated and things are falling apart. The tile in our room was cracking, the buttons on the elevator were coming off, the carpets looked 20 years old, and so many other issues. Overall, I think the hotel needs a major renovation.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

The worst arrival possible

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Prior to arriving in Marrakesh, just before taking my plane, I received an official Email from ACCOR saying "We have taken note of your cancellation request". I hadn't cancel any reservation so I decided to go anyway. Lucky I made the reservation through the Accor App, because it was the Novotel that canceled my reservation supposedly because "I didn't pay"... For sure, after complaining and clearly stating that they never send me an email saying that I needed to pay before arriving at the hotel, showing that I didn't cancel but they did, even if they have my email, my phone...ect and that at least they could contact the client instead of just canceling... I had a room that was "taken from somebody else"... Way to go ! Way to go ! My friend wasn't lucky and had to book on the spot another hotel as he used another system than the App. So, unless this hotel become a bit more "customer oriented", I will not recommend it. O yes, it took 3 hours from the moment we arrived to getting the room key (except my friend that had to find another place)... Terrible experience.

Madame/Monsieur M., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Marrakech Hivernage. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

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Other web-users rate our hotel

  • 396 reviews 9/10 Location
  • 590 reviews 5/10 Room
  • 771 reviews 7.8/10 Service
  • 10 reviews 4.5/10 WiFi
  • 317 reviews 4.9/10 Comfort
  • 270 reviews 6.7/10 Breakfast
  • 233 reviews 5.3/10 Cleanliness
  • 170 reviews 4.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.