Mantra Sierra Grand 4 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 480 recensioni

Mantra Sierra Grand - Image 1
Mantra Sierra Grand - Image 2
Mantra Sierra Grand - Image 3
Mantra Sierra Grand - Image 4
22 Surf Parade, 4218 BROADBEACH, Australia

Descrizione

I plus dell'hotel

  • Posizione centrale a Broadbeach

  • A breve distanza a piedi dalle spiagge incontaminate

  • Eccezionale varietà di servizi in stile resort

  • Grandi e ampie camere ben arredate

  • Unità con vista completa dell'oceano disponibili

Le nostre sistemazioni

Suite

Suite con 3 camere da letto e vista oceano

  • 7 persone massimo
  • 140 m² / 1506 sq ft
  • Biancheria da letto 1 x Letto/i king size e 1 x Letto/i queen size e 2 x Letto singolo/Letti singoli
  • Vista: Vista sull'oceano/sul mare
  • Più alloggi: Balcone

Posizione dell'hotel

Mantra Sierra Grand

22 Surf Parade
4218 BROADBEACH
Australia

Coordinate GPS:-28.034654, 153.431848

Telefono
Fax +61 7 5668 5101

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Proprietà 100% non fumatori

2 piscine

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  480 recensioni

Giudizio TripAdvisor  4.0/5  1.556 recensioni

Lovely room, great value.

Punteggio Tripadvisor 5.0/5

Nicholas M Recensione certificata TripAdvisor

The room was amazing for the price. Great views of some of the city and west toward the sun setting over Mount Tambourine. Great value and wonderful check-in personnel. A very comfortable stay indeed and plenty of room to spare. Happy to go there again.

Dear nicholasmV1595YD, Thank you for your fantastic review! We're delighted to hear that you enjoyed the room and found it to be such great value. It’s wonderful that you appreciated the views and had a comfortable stay. Our check in team will be pleased to know they made your experience even more enjoyable. We can’t wait to welcome you back for another memorable visit! Sincerely, Rebecca Noyes General Manager

Came in wanting it love, left severely disappointed

Punteggio Tripadvisor 2.0/5

aussie_abdac Recensione certificata TripAdvisor

Was so excited to book and stay here after seeing gorgeous photos and good reviews, unfortunately we all left severely disappointed. Firstly our call informing us room was ready was at 2:24pm when check in was meant to be at 2:00pm. Then initial impression upon entering the room was that it was dated and extremely unclean. After an hour of walking on the floor the bottom of our socks were black, especially the kids’. Not to mention that the kitchen floor was absolutely filthy with black sticky stains all over. There was lollies left in the cupboards from previous guests. There was no shampoo in the ensuite bathroom. There was hair and dust on the bathroom floor corners and amenities. The shower had mould in the silicone. Not to mention how awfully dusty it was underneath the beds and bedside tables, that we had to vacuum ourselves. The paintings on the walls were crooked and the kitchenware had grease stains. Main bathroom hairdryer wasn’t working. With regards to the hotel amenities, the steam sauna was out of action and then on the second day the whole indoor swimming pool area was closed completely. The only pros were: - Proximity and location to everything - Management allowed us to park two cars on site, which was appreciated. Came in wanting to love it and left so so disappointed. Upon check out the bloke didn’t even ask how our stay was, so it was clear the care factor was zero. Considering this is a Mantra, they’ve dropped the ball on this one. Avoid.

Dear anastasia_young22, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We strive to provide our guests with a high standard of cleanliness and service, and it’s clear we fell short in this instance. Your comments have been shared with our team for immediate review, and we’re addressing the concerns you’ve raised. We sincerely apologise for the inconvenience and disappointment you encountered during your stay. We appreciate your recognition of our location and parking arrangements, but we understand that this did not compensate for the other issues you experienced. Please know that your feedback is invaluable in helping us improve. We would welcome the opportunity to make things right and hope you’ll consider staying with us again in the future. If you’d like to discuss your stay further, please reach out to us directly. Sincerely, Rebecca Noyes General Manager

Unhygienic/Not maintained

Punteggio Tripadvisor 1.0/5

hamza e Recensione certificata TripAdvisor

Very very unclean and unhygienic apartment. Full of flies, mosquitoes and wasps. Apartments was full of brushed hair and dust. Electricity was faulty- Management is trying to blame us for damage to fridge which was existing prior to my stay. Would not recommend to anyone visiting

Dear hamzaeY2274TQ Thank you for sharing your feedback. We take all guest concerns very seriously and we're sorry to hear that your experience did not meet your expectations. Before your arrival, our team thoroughly checked the apartment to ensure it met our high standards. We strive to provide a clean and comfortable environment for all our guests. During your stay, our staff maintained regular communication and offered additional complimentary amenities to enhance your experience. Unfortunately, at no point did you raise concerns about cleanliness, which would have allowed us to address them promptly. Regarding the damage to the fridge, our records indicate that it was in good working order prior to your arrival. We understand this situation is frustrating, but we must address any issues that occur during a guest's stay. We are committed to providing a positive experience for all our guests and regret that we were unable to meet your expectations on this occasion. Sincerely, Rebecca Noyes General Manager

Great location, room had some issues

Punteggio Tripadvisor 3.0/5

curtleyw In famiglia - Recensione certificata TripAdvisor

Easy to access with the car on arrival, and then just leave it in the car park. The location was fantastic, being able to walk to a cafe for breakfast, or the tram to head into Surfers Paradise, or across the bridge to Pacific Fair and even restaurants downstairs. The staff were super friendly and got us checked in and out without any fuss. The room was spacious and reasonably well appointed. Cleanliness was sub-par with the bathrooms lacking attention to detail such as soap stuck to the bench top and dusty wall tiles. The room boasted ocean views, however, very difficult to see through the dirty, hazy windows. The TV lacked any smart functionality and the wi-fi was intermittent and slow. The fridge had an error which resulted in loud beeping when the doors were opened. The issue was known as a label had been put on the door that pressing a button stops the beeping. Not ideal with sleeping children. There seemed to be a lot of noise at night from the road, even on the 20th floor. The pool was a pleasant temperature considering the time of you. Unfortunately the spa was out of service for a renovation. Overall a pleasant stay apart from those issues with the room.

Dear Curtleyw Thank you for your recent review and for choosing to stay at Mantra Sierra Grand. We appreciate you taking the time to share your experience with us. We are committed to delivering a positive experience for all our guests, and your feedback is invaluable in helping us improve. While we strive to meet and exceed expectations, we recognise that there is always room for enhancement. Please know that we are actively working on several key projects to elevate the overall guest experience, including the ongoing recruitment of dedicated team members across all departments. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate the full range of our offerings. Thank you once again for your feedback, and we look forward to serving you again. Sincerely, Rebecca Noyes General Manager

Fab location

Punteggio Tripadvisor 5.0/5

Pip L Recensione certificata TripAdvisor

We enjoyed our stay at Mantra apartments, clean and functional. Great location for convention at the star, beach and shopping. great amenities/restaurants around for what we needed. Fabulous view and the staff were very helpful for anything we needed.

Dear phillippal2014, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay at Mantra Sierra Grand and found everything to your liking. It’s great to know that our location, amenities, and staff contributed to a memorable experience for you. We look forward to welcoming you back for another fantastic stay! Sincerely, Rebecca Noyes General Manager

In collaborazione con TripAdvisor

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