Breakfree Diamond Beach 4 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 504 recensioni

Breakfree Diamond Beach - Image 1
Breakfree Diamond Beach - Image 2
Breakfree Diamond Beach - Image 3
Breakfree Diamond Beach - Image 4
10 16 Alexandra Avenue, 4218 BROADBEACH, Australia

Descrizione

I plus dell'hotel

  • A 100 m dalla spiaggia

  • A 500 m dal Pacific Fair (negozi)

  • 50 metri dai mezzi di trasporto pubblici

  • Vicino ai ristoranti e le caffetterie di Broadbeach Area

  • Whip up an alfresco lunch at the shaded BBQ area

Le nostre sistemazioni

Posizione dell'hotel

Breakfree Diamond Beach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

Coordinate GPS:-28.036189, 153.434223

Telefono
Fax +61 7 5570 2222

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Wifi
  • Aria condizionata
  • Proprietà 100% non fumatori

Piscina

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  504 recensioni

Giudizio TripAdvisor  4.0/5  1.811 recensioni

Great location

Punteggio Tripadvisor 4.0/5

heather_honings Recensione certificata TripAdvisor

Great location to mall and easy drive to the theme parks. Facilities were a bit run down but had everything we needed for a week away from home. Spacious rooms, two bathrooms, functional kitchen and laundry. Used the pools multiple times a day. Kids had a great time

Dear HEATHER HONINGS, We very much appreciate your comments regarding your stay at the BreakFree Diamond Beach Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Room below average

Punteggio Tripadvisor 3.0/5

GoPlaces06399734942 Viaggio con amici - Recensione certificata TripAdvisor

Booked in for a 4 night stay, arrived just as the office was about to close and was given key to which we made our way to the room. On arrival, found room in a condition that was far less than satisfactory. Bathroom was covered in black mould all around the door to shower, up the tiled walls, hanging off the soap holder and shower head. rest of room, also less than the standard I have come to know from Accor properties in the past, unclean kitchen area, and nothing to clean with. Called office but was out of hours. Next morning, office sent maintenance and cleaners to room, made some attempt to clean but they then agreed to move us into an upgraded room. An apology in kind offered over the phone but no compensation in any way offered for the sub standard room we had for the first night, ( all 4 nights had been paid for prior to our arrival). On check out, again, no apology offered for the poor room or any mention how to compensate for the one night that was extremely poor. Saying that, there was no follow up from management to see if we were happy with the new room we were given, of which thankfully we were. Don't think we will be back even though the location is convenient and grounds are quite nice.

Dear GoPlaces06399734942, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sir, ma’am I understand that you were shown the unit you moved to prior to have been re-allocated to that unit, I apologise if this was not the case on this occasion, In the interest of resolution, we did complementary upgrade you to one of our Deluxe units rather than an alternative standard unit room type that was ordinally booked, again I apologise if this did not meet your expectations I am disappointed that on this occasion this was not up to your expectation however thank you again for your comments we will certainly continue to review and revise our operations if required from your feedback you have kindly shared, Sincerely,

Verry dissatisfied.

Punteggio Tripadvisor 1.0/5

Ian R Recensione certificata TripAdvisor

Lighting switches are poorly set up, bedding was hard and old, lounge was old and uncomfortable, hot water pressure and volume too low. Path cleaning was poor, the same bird droppings were on a specific section of the path for the entire week we were there. Pathway lighting was poor. Renovation works loud and annoying, had to keep doors closed. Failure to advise of renovations when booking. No discount offered for renovation noise discomfort.

Dear Ian Rudd, Thank you for taking the time to tell us about your experience at the BreakFree Diamond Beach Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location super central

Punteggio Tripadvisor 5.0/5

Phuong N Recensione certificata TripAdvisor

Great clean friendly stay. Staff were super helpful. Family friendly area and very nice rooms. Plenty of pool facilities.

Kia Ora phuongnC2467KN, Thank you for your positive feedback, we are delighted that enjoyed your stay and we look forward to hosting you in the near future Kind Regards

Good value units, average facilities, .. 8 days family vacation, I expected more as this is under ACCOR

Punteggio Tripadvisor 3.0/5

dave w Recensione certificata TripAdvisor

160 3 bedroom units resort close to brach & Pacific Fair Mall, (Resort units mainly owned by investors managed thru Accor group.) PROS ---secure gated resort with parking for one car per unit, - self contained units with kitchen, sitting room/dining area. - resort has own pool, BBQ area , play area for children. - Room servicing staff were friendly and helpful. CONS: - Manager lives on site, office closes abt 5pm so late check in etc needs to be arranged before hand.. after hours use intercom to check in and get to yr unit. - staff could be more 'user friendly' - my unit had heavy smoke smell, blankets also smelt.. shower had mould . sitting room double ranch slider door lock needed repairs. .... SUGGEST: - Office could print essential docs (at cost), - Check in and check out should include "welcome letter" and "Thank you for coming etc with check out invoice"

Kia Ora todayinnz, Thank you for your feedback, I'm sorry that this unit did not meet your expectations however unfortunately, Unit 160 is not under our management, Kind Regards

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 217 recensioni 9.9/10 Posizione
  • 337 recensioni 5.5/10 Camera
  • 117 recensioni 6.5/10 Servizio
  • 20 recensioni 3.9/10 Internet
  • 190 recensioni 9.2/10 Piscina
  • 144 recensioni 3.5/10 Pulizia

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (IVA e tassa di soggiorno incluse) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.