Breakfree Diamond Beach 4 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 467 recensioni

Breakfree Diamond Beach - Image 1
Breakfree Diamond Beach - Image 2
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Breakfree Diamond Beach - Image 4
10 16 Alexandra Avenue, 4218 BROADBEACH, Australia

Descrizione

I plus dell'hotel

  • A 100 m dalla spiaggia

  • A 500 m dal Pacific Fair (negozi)

  • 50 metri dai mezzi di trasporto pubblici

  • Vicino ai ristoranti e le caffetterie di Broadbeach Area

  • Whip up an alfresco lunch at the shaded BBQ area

Le nostre sistemazioni

Posizione dell'hotel

Breakfree Diamond Beach

10 16 Alexandra Avenue
4218 BROADBEACH
Australia

Coordinate GPS:-28.036189, 153.434223

Telefono
Fax +61 7 5570 2222

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Wifi
  • Aria condizionata
  • Proprietà 100% non fumatori

Piscina

Head down to the two lagoon pools for a dip or if the water is too cold for your liking soak in the heated rock cave spa.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  467 recensioni

Giudizio TripAdvisor  3.9/5  1.822 recensioni

Dirty and disgusting

Punteggio Tripadvisor 1.0/5

Frida L Recensione certificata TripAdvisor

Cockroaches everywhere, both dead and alive. There were soap pieces in the shower and hair from former tenants. There were also stains on the sofa and generally dirty. They also charged us a fee for poor cleaning. They said they had picture proof, but when we requested to see the pictures, they never answered.

Dear FridaL, Thank you for sharing your review of Diamond Beach Resort. I’m sorry to hear that aspects of your stay did not meet expectations. While it appears your booking has been booked and stayed with an external management provider, I’d like to take this opportunity to highlight the benefits of booking to stay with the onsite Management of BreakFree Diamond Beach. Guests who book directly with us can expect a high standard of cleanliness and service, with dedicated onsite housekeeping and maintenance teams to promptly address any concerns. We take pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your feedback and hope to welcome you in the future so you can experience the full benefits of booking to stay with our onsite team. Sincerely, Darryl Barker General Manager

Do not recommend

Punteggio Tripadvisor 1.0/5

Victoria O Recensione certificata TripAdvisor

Upon arrival we noticed that the apartment was quite dirty. There was laying used soap pieces in the showers, covered in hair from previous people. In addition to this, there was laying dead cockroaches in several rooms. After our stay we were charged a big amount because they said the trash wasn’t taken out upon departure and that there was a stain at the floor. That was not correct, as we had taken all our trash and the stain were there when we got there. They said that they had picture proof they could send us, but are not answering us when we asked to see them. It’s been two weeks now, and we haven’t heard anything yet. This is not a sustainable way do run a business. I would think twice before booking with them.

Dear Victoria O, Thank you for your review of Diamond Beach Resort. I’m sorry to hear that your experience was not as you had hoped. After reviewing your comments, it appears your stay was through an external manager and you did not stay with the onsite management of BreakFree Diamond Beach. When booking directly with us guests benefit from our dedicated onsite team, including housekeeping and maintenance, who ensure our apartments are maintained to a high standard. We also have staff available daily to assist with any concerns during your stay. We appreciate your feedback and hope to have the opportunity to welcome you in the future so you can experience the high level of service we pride ourselves on. Sincerely, Darryl Barker General Manager

Awesome resort

Punteggio Tripadvisor 4.0/5

Dream_xo In famiglia - Recensione certificata TripAdvisor

We loved our stay at Breakfree Diamond Beach. The room and pools were beautiful. We were poolside so just went through the balcony gate to the pool area. There are three pools, cold, warm, and a couple of warmer spas so you can find the perfect temperature. They do a wonderful job keeping the gardens and pools clean. We had a fabulous time swimming every day. Proximity to the beach was great. The staff at reception were super helpful and friendly. The midstay room service changed the towels and sheets but didn’t seem to clean anything so the floor and bathroom felt a bit dirty by the end of our stay. Overall we had a lovely stay and would go back.

Dear Dream_xo We very much appreciate your comments regarding your stay at BreakFree Diamond Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darryl Barker General Manager

Family Xmas/New Year’s break

Punteggio Tripadvisor 4.0/5

jimbobchannon In famiglia - Recensione certificata TripAdvisor

Was surprised when I arrived early at the resort that basically we were told room not ready come back at 2 by the way only 1 car space so try find an unlimited park out on street as only 1 car space even though we’d booked a 3 bedroom apartment. With no visitor or spare spaces. Housekeeping needs to do a better job given we reported mould on ceiling of main bedroom and on the bottom of blinds in lounge. The kitchen wasn’t set up for the people in room with insufficient plates cups saucepans! When I asked reception all they could say was with all the families things move between rooms. As there was no bar or restaurant welcome drinks were limited to a can of soft drink… didn’t feel like a gold member! But having said all of the above now I’ve stayed there I know what to expect and I’d do things differently like make sure I bought supplies like salt pepper etc with me as well as booked differently so we grandparents had our own space away from children and grandchildren. The resort was ample for kids and gran kids and grounds well maintained and location wise just far enough out of Gold Coast and Coolangatta to be out of rat race. Well located to PAC Fair and sufficient restaurants cafes given no onsite restaurant.

Exceptional Experience with Reservations Team

Punteggio Tripadvisor 5.0/5

Giovi M Recensione certificata TripAdvisor

We had an exceptional experience with Kristina Moschelloa and the BreakFree Diamond Beach Reservations Team! From the moment we reached out, they went above and beyond to try accommodate our needs as a family with a child with a disability and an assistance dog. Their understanding and willingness to help were truly remarkable.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 226 recensioni 9.8/10 Posizione
  • 306 recensioni 6.8/10 Camera
  • 122 recensioni 7.5/10 Servizio
  • 20 recensioni 3.8/10 Internet
  • 191 recensioni 9.6/10 Piscina
  • 150 recensioni 7.8/10 Servizi
  • 125 recensioni 4.7/10 Pulizia
  • 74 recensioni 7.1/10 Atmosfera

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