Grand Mercure Beppu Bay Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.1/5 1,013 reviews

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Description

Hotel extras

  • At our hot spring resort in Beppu Bay, enjoy outdoor onsen experiences and onsen lounge.

  • Unwind at the complimentary lounge with alcoholic and non-alcoholic drinks and snacks.

  • Cool off in the seasonal garden pool, with kids' area and stunning views of Beppu Bay.

  • Stay at the only official hotel for Sanrio Harmonyland, just a 15 minute ride away.

  • Free shuttle service connecting hotel and three nearby train stations  (reservation only)

Our accommodation(s)

Hotel location

Grand Mercure Beppu Bay Resort & Spa

1825, Hiramichi Irie, Hiji Hayami gun
879-1508 OITA
Japan

GPS:33.35619, 131.49838

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,013 reviews

Customer review rating 4.0/5

Huawei J. Q. Families - Confirmed reviews ALL

Mealtime was a disappointment. People are hogging up the line waiting for the sushi to arrive. In my attempt to take food that are laid out before the sushi, I got scolded by Japanese for not queuing. I don’t blame that silly woman who scolded me, but the hotel for not having crowd control

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa, and for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced during mealtime due to the crowding in the restaurant. We regret that the queue and flow around the buffet area were not clearly managed, which resulted in an uncomfortable experience for you. Please be assured that we take your comments seriously. We will review our operations and guidance in the restaurant to improve crowd management so that all guests can enjoy their meals more comfortably, even during busy periods. We truly appreciate you bringing this matter to our attention and thank you for your valuable feedback. Our team will continue striving to enhance our services and provide a more pleasant stay for all our guests. We hope to have the opportunity to welcome you again in the future. Grand Mercure Beppu Bay Resort & Spa

Customer review rating 4.0/5

Yi S. N. W. Families - Confirmed reviews ALL

overall, very good stay, facilities are good, breakfast is amazing, lounge drinks are good, good view of the bay. however, lifts are really slow during peak periods with guests cutting queues, maybe a queue management system needs to be in place.

Thank you very much for staying with us. We are truly delighted to read your kind comments regarding the recognition of your membership status and the friendliness of our staff. We are also very pleased to know that you were satisfied with our breakfast, lounge drinks, facilities, and the beautiful view of the bay. On the other hand, we sincerely apologize for the inconvenience caused by the elevators during peak hours. We take your comments regarding the waiting time and queue management very seriously and will review our operations to ensure a more comfortable experience for our guests. Thank you again for sharing your valuable feedback. We will continue striving to provide an even more satisfying stay, and we look forward to welcoming you back in the near future. Grand Mercure Beppu Bay Resort & Spa

Customer review rating 4.0/5

Hanna W. Families - Confirmed reviews ALL

The room that we stayed was very dated and only one pillow was provided but spacious. We enjoyed the indoor and outdoor hot spring spa. Breakfast offered a good selection of both Western and Asian options. Overall, it was a good stay, and we would return and book a renovated room.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa and for sharing your detailed feedback with us. We are delighted to hear that you enjoyed our indoor and outdoor hot spring spa, as well as the variety offered at breakfast. Your kind comments and high ratings are truly appreciated and serve as great encouragement for our team. At the same time, we sincerely appreciate your honest feedback regarding the condition of the room, pillow availability, restaurant ventilation, and our sustainability initiatives. Your comments have been shared with the relevant teams as we continuously work on improvements, including room renovations and enhancements to guest comfort and environmental efforts. We truly look forward to welcoming you and your family back for an even more comfortable and enjoyable stay. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Customer review rating 5.0/5

Yungwen H. Families - Confirmed reviews ALL

The onsen here is incredibly relaxing—spacious, soothing, and perfect after a long day.

Thank you for staying at Grand Mercure Beppu Bay Resort & Spa. We would like to take this opportunity to thank you for sharing your experience and for providing such an excellent rating. We will continue to improve our services so that your next stay will be even more satisfying, and strive to provide all our guests with a stay that exceeds their expectations. We look forward to welcoming you back again.

Customer review rating 5.0/5

Keong W. T. Families - Confirmed reviews ALL

Extremely great hotel check-in service and welcome by the front desk. Had a great breakfast and free drinks(included alcohol) in the "lounge" at lobby on that day. Every guests were enjoyed the sessions.

Thank you very much for staying at the Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you were satisfied with the check-in service and the welcome from our front desk. We are also pleased that you enjoyed the breakfast and the complimentary drinks in the lounge, and that you had a wonderful time. It brings us great joy to know that our services could enhance your travel experience. We will continue to strive to provide a comfortable stay for our guests. We look forward to welcoming you back again soon. Grand Mercure Beppu Bay Resort & Spa Staff

Other web-users rate our hotel

  • 812 reviews 6.5/10 Location
  • 2,541 reviews 7.8/10 Room
  • 1,555 reviews 7.7/10 Service
  • 28 reviews 7.6/10 WiFi
  • 2,654 reviews 8.3/10 Food
  • 1,439 reviews 6.2/10 Amenities
  • 873 reviews 9.1/10 Value
  • 823 reviews 9.3/10 Breakfast

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