Mercure Namur Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 732 reviews

Mercure Namur Hotel - Image 1
Mercure Namur Hotel - Image 2
Mercure Namur Hotel - Image 3
Mercure Namur Hotel - Image 4
Avenue Baron de Moreau 1, 5000 NAMUR, Belgium

Description

Hotel extras

  • The hotel and adjoining casino, is centrally located next to the river Meuse and the Citadel.

  • A variety of in-house entertainment, including the famous Grand Casino de Namur.

  • Free access to the wellness center. The facilities include a hammam, sauna and jacuzzi

  • A VIP meeting room with large terrace, private bar and breathtaking views over the river.

  • Unique restaurant, panaramic bar and variety of elegant and well-appointed event spaces.

Our accommodation(s)

Hotel location

Mercure Namur Hotel

Avenue Baron de Moreau 1
5000 NAMUR
Belgium

GPS:50.45664, 4.86243

Telephone
Fax +32000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LA CARTE DU ROI

The bar and restaurant offer modern surrounds with a casual lounge style. We focus on fresh, locally sourced ingredients and familiar flavour combinations with a bit of a twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  732 reviews

TripAdvisor Rating  4.5/5  90 reviews

Certificate of excellence 2024

Far away from expectations

Customer review rating 2.0/5

Wandering M. Families - Confirmed reviews ALL

Plus - modern building with new furnishings in rooms and bathrooms. - good housekeeping services, complimentary water, tea, coffee, water boiler in the room. - next to citadel wall/hill Minus - staff at reception are not professionally trained (talking among themselves [in French] and laughing out loud when the guests are standing next could be humiliating for the guests.). We expect better behavior at Mercure. - our rooms were not ready when we arrived at the hotel at the scheduled time. We were told to wait for half an hour. - After waiting for half an hour, we were told the Hotel network/system is not working. So wait for another 15 minutes or so. We had already made full payment, and completed online check-in before we arrived. - When we finally got our room, it was a rushed up job by the housekeeping staff. Towels were missing, bottles of water were missing, and several other things. - staff do not speak Dutch. - next to a Casino, so it could be noisy. - We felt cheated at the restaurant, when we ordered for our gratis welcome drinks (Beers) as a silver card member. We also ordered some soft drinks (for the kids), which we wanted to buy. later we were charged for our welcome drinks [beers - more expensive] and soft drinks, (which we were supposed to buy for kids) was declared as our welcome drinks. As far as our knowledge, welcome drinks are for the adult occupants/members of the rooms, not accompanying kids.

Beautiful place, friendly staff but also lacking some eye for details

Customer review rating 4.0/5

Joep C. D. J. Business - Confirmed reviews ALL

I stayed 3 nights at the hotel in the beginning of November and enjoyed the hotel and its friendly and professional staff. There were however some experiences where there is room for improvement, e.g. in my room there were no hooks to hang the towels on, and for reaching the towels after taking a shower the shower door opened in a not logical way. Finally I registered ALL (Accor Live Limitless) when I booked my stay and the Mercure says it offers a free welcome drink for people who had a first stay after they registered as a member. But this promised was not delivered on. Not really important but another example of lacking eye for detail and thus quality!

Far from expectations

TripAdvisor rating 3.0/5

Bear_Monkey TripAdvisor review

Review for Mercure Namur Plus - Modern building with new furnishings in rooms and bathrooms. - Good housekeeping services, complimentary water, tea, coffee, water boiler in the room. - Next to citadel wall/hill Minus - staff at reception are not professionally trained (talking among themselves [in French] and laughing out loud when the guests are standing next could be humiliating for the guests.). We expect better behavior at Mercure. - our rooms were not ready when we arrived at the hotel at the scheduled time. We were told to wait for half an hour. - After waiting for half an hour, we were told the Hotel network/system is not working. So wait for another 15 minutes or so. We had already made full payment, and completed online check-in before we arrived. - When we finally got our room, it was a rushed up job by the housekeeping staff. Towels were missing, bottles of water were missing, and several other things. - Staff do not speak Dutch. - Next to a Casino, so it could be noisy. - We felt cheated at the restaurant, when we ordered for our gratis welcome drinks (Beers) as a silver card member. We also ordered some soft drinks (for the kids), which we wanted to buy and told the server about it. Later we were charged for our welcome drinks [beers - more expensive] and soft drinks, (which we were supposed to buy for kids) were declared as our welcome drinks. As far as our knowledge, welcome drinks are for the adult occupants/members of the rooms, not accompanying kids. Anyways this should be explained beforehand if they are going to asign the lowest cost drink as welcome drink. - very slow wifi by EU standards. Disconnects every few hours.

Nice stay

Customer review rating 4.5/5

Sam Couples - Confirmed reviews ALL

Mercure Namur is a very comfortable hotel in a convenient location within a short walk to the city centre of Namur. It was convenient to have parking on the site and I found the parking charges to be reasonable, with the hotel guest discount. Our room was spacious, clean and extremely quiet - in fact I don't believe I have stayed in a hotel room before that was as quiet! The river rooms have a spectacular view of the River Meuse, with floor to ceiling windows. The breakfast was nice, with a good selection. We didn't eat in the hotel reataurant, other than breakfast, as there are many and varied restaurants in Namur city, within walking distance. Overall a very pleasant stay in a nice city - there is lots to do as a tourist, even in November, when a few things are closed. I would recommend.

Disgracefull disrespectfull and rude treatment by sone of the staff in the restaurant.

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Already given my feedback to the dutymanager who was very kind and understanding.

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Other web-users rate our hotel

  • 562 reviews 8.3/10 Location
  • 1,058 reviews 7.9/10 Room
  • 754 reviews 7.7/10 Service
  • 29 reviews 4.9/10 WiFi
  • 490 reviews 7.3/10 Breakfast
  • 447 reviews 8.4/10 Comfort
  • 329 reviews 6.1/10 Cleanliness
  • 293 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.