棕榈湾海神庙铂尔曼水疗度假酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 709 评论

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棕榈湾海神庙铂尔曼水疗度假酒店 - Image 1
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5 Triton Street, 4879 棕榈湾, 澳大利亚

描述

酒店其他优惠

  • 尽享海滨优越位置，欣赏不可多得的自然环境

  • 设有三个美观迷人的游泳池，包括大泻湖泳池

  • 极富热带风情的私密环境 -是举办婚礼的理想之选，为您留下难忘回忆

我们的客房

单间公寓

单间公寓水疗房

  • 2 个人最多
  • 40 m² / 430 sq ft
  • 床上用品 1 x 特大床
  • 大部分的住宿: 阳台

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酒店位置

棕榈湾海神庙铂尔曼水疗度假酒店

5 Triton Street
4879 棕榈湾
澳大利亚

GPS:-16.752775, 145.670175

电话
传真 +61 7 4059 9699

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

TEMPLE OF TASTES RESTAURANT

Temple of Tastes 餐厅坐落于棕榈湾，内部装潢现代、低调而精致，营造出简约、休闲放松的氛围，这是一家时尚的度假村餐厅，您可以选择在餐厅内或户外的露台上尽情地畅享美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  709 评论

TripAdvisor 评级  4.5/5  1,582 评论

卓越奖 2024

Disappointing private rental experience

Tripadvisor 评级 2.0/5

Danielle H 经 TripAdvisor 认证的评论

I booked a two bedroom suite for 4 days 25/7 to 29/7. 3 People. Priced at just over $6000.00. This did not include room service or breakfast. For this price, I expect these two items, at a minimum. I gather that my booked accom was privately owned and I could not discuss this with the owners. I therefore cancelled my booking. I have been able to source better accommodation for 3K less, which includes room service and breakfast. The money was not the issue in this instance, but at an expensive resort, I expect the basics at the very least.

Exceptional

Tripadvisor 评级 5.0/5

Mitcham20 Couples - 经 TripAdvisor 认证的评论

A most wonderful resort located a very short walk away from the main cafe and shop strip. Beach access at back of resort. Staff at check in were great - helpful and informative. The room - we stayed in a 2 bedroom plunge pool apartment- was so very nice. Comfortable beds in each bedroom , each with its own ensuite. Kitchen fully equipped including coffee pod machine. Ceiling fans , aircons, laundry and very comfortable lounge suite. Plunge pool was great though very visible from apartments above . A little bit of noise with people coming and going near the front door as we were close to the gate leading to the pool area. Only suggested improvement is that the blinds in the second bedroom could cover the full window as light from outside impacted sleep at night. Thank you for a most relaxing stay. We are already planning our return trip. Apartment serviced each day. Facilities amazing, pool bar as well as restaurant- great food. All staff so very pleasant . S

So disappointed, and angry.

Tripadvisor 评级 1.0/5

auntynell 经 TripAdvisor 认证的评论

8 nights booked, 1 bedroom apartment. Wedding Anniversary. Diamond Accor member. Given a two bedroom unit, not really of benefit. Twenty minutes later we realised that the balconies were rendered useless because of it being entirely covered in ants. Probably from the canopy below that was loaded with 6 months worth of leaf litter. Advising reception was full of promises to rectify but eventually we gave up and purchased our own insecticide. 2 full cans used. Sitting on the balcony was not ever an option. Location was next door to 3 bdrm plunge pool pavilions frequented by wedding parties. 1st wedding, notice given to guests - the party went till 6 am on the adjacent terrace. 2nd wedding, no notification, the boom box started at midnight around the pool. Attempts to find a number to contact reception were nowhere to be found. Eventually calling the restaurant, only to be told there is no night reception (don’t have a heart attack!). The party moved inside the unit which was only marginally better. The pool area is lovely, but as much as I wanted to use the spa, it was never possible unless we wanted to share with toddlers in nappies, children and blow up toys and balls. There was a child’s spa, but not in use for some reason. Buffet breakfast choices fine, but always either empty or cold. You could order eggs of choice but given the time to get them, it is clearly not encouraged and rarely offered by staff. Even getting a table in the near empty restaurant was a challenge. Staff just ignored you whilst wiping down the coffee machine. Teapots are supplied to make your own tea - there are no tea bags! When the only teapot available was dirty, the waitress blamed other guests for leaving it there! My husband requested a spare toilet roll because the only one in the main bathroom was nearly empty - he was grilled by the housekeeping girl because he should have looked in the other bathroom that we were not using. Wanting a road map from reception saw me waiting for en extended period while two staff had a conversation at the end of the desk. Eventually the maintenance man came to assist. The list goes on, and at nearly $500 a night, this hotel does not deserve even the one box I have ticked. Planning on a stay, I would say ask questions about weddings, be selective with your room and speak up early in your stay because it won’t get any better if you don’t. It might if you do, maybe. Or, lower your expectations. Oh, and the internet - it is useless, others have reported it, but clearly fixing it is not a priority for the management of this hotel.

Dear Auntynell, Thank you for your detailed feedback. I appreciate the time we have spent on the phone and via email to discuss these issues in greater detail. I'm truly sorry to hear about the disappointing experience during your stay, especially given the occasion of your wedding anniversary and your loyalty as a Diamond Accor member. Your concerns regarding the balcony, noise disturbances, and various service issues have been taken taken very seriously, and we are committed to addressing them to improve our guests' experiences. Wishing you and your husband all the best. Kind Regards, Megan

Great stay

Tripadvisor 评级 5.0/5

PaulH386 家庭住宿 - 经 TripAdvisor 认证的评论

Palm Cove is a great base to explore the Cairns area without being right in the centre. The Pullman has great access to the quiet beach. The food was great and the staff were fantastic.

Dear Paul H386, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found Palm Cove to be a great base for exploring the Cairns area. It's fantastic to know you appreciated our beach access, delicious food, and fantastic staff. We hope to welcome you back for another great stay soon! Kind Regards, Megan

Best stay in Palm Cove

Tripadvisor 评级 5.0/5

Hi-there-all 经 TripAdvisor 认证的评论

We stayed late May 2024 with a group of friends booking out 3 penthouse 2 bedroom apartments and had a fantastic time. All of our apartments had rooftop bbq's which we used 4 or 5 times for dinner, and a few times for a bbq breakfast, so handy. Most evenings were lovely with th temp being around 21-23c which is not bad for a winters evening in Far North Queensland. We had dinner at the surf club one night in Palm Cove which was great, another lunch in Bluewater Tavern marina which is a hidden gem in Trinity Park. Dinner in the Resort at Temple of Taste restaurant was excellent with our group of 11. Thanks to Megan, Steve, Nat, Kazumi and all the staff for a wonderful stay yet again for our yearly May/June trip.

Dear Hi-there-all, Thank you for sharing your fantastic review! We're delighted to hear that you and your friends had such a wonderful time during your stay in May. It's great to know you enjoyed the rooftop BBQs, the lovely weather, and the local dining experiences. I am especially pleased to hear that Steve, Nat, Kazumi, and the rest of our team contributed to making your stay memorable. Your kind words will be shared with them. We look forward to welcoming you back for your yearly May/June trip next year! Kind Regards, Megan

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其他网络用户评价我们的酒店

  • 222 评论 9.1/10 位置
  • 395 评论 7/10 房间
  • 426 评论 8.7/10 服务
  • 20 评论 0.8/10 上网
  • 192 评论 7.2/10 食物
  • 121 评论 4.7/10 清洁度
  • 94 评论 7.5/10 氛围
  • 83 评论 5.9/10 早餐

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