美憬阁棕榈湾礁楼酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 2,324 评论



+ 22 服务


  • Daily A La Carte Breakfast

  • Brigadier's Punch and Canapes

  • Luxury Concierge Service

  • Signature Inclusions & Experiences

  • Adults and Couples Only aged 12 years and over

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。



99 Williams Esplanade
4879 棕榈湾

传真: (+61)740553305

从 15h00 办理登记入住手续

从 11h00 办理退房手续

  • 乘飞机

    CAIRNS 达到 26.4公里 / 16.4 英里

GPS:-16.745127, 145.67054


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  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧


美憬阁棕榈湾礁楼酒店坐落在美丽的海滨,提供非同凡响的住宿设施,是寻找棕榈湾酒店的游客的不二之选。入住这家壮观的棕榈湾酒店的客人可从 各种房型中随心选择,包括宽敞的客房、单卧室和双卧室公寓以及水疗房。每间客房和公寓都拥有高雅的装饰、时尚的设计和无可挑剔的细节布置,可为您提供令人放松的静养之所。


来自 100% 认证入住过我们酒店客人的评论


ALL 评级 4.6/5

2,324 评论

TripAdvisor 评级 4.5/5

1,514 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

loved every minute

Tripadvisor 评级 5.0/5

debstark2 03/11/2021 经 TripAdvisor 认证的评论

First time staying at the Reef House and wont be the last. have already rebooked for end of January .Loved everything , staff wonderful, pools fantastic as was the food. Slight problem with room cleaning that was rectified quickly . Loved the extras, canapes and cocktails as well as the cocktail making classes. nothing bad to say :-)

Bonjour debstark2, Thank you very much for taking the time to express your positive feedback on TripAdvisor following your recent visit to the unforgettable Reef House. The team and I are delighted to read that you both enjoyed your stay with us. With many complimentary inclusions, best beachfront location and amazing team members our adults boutique style resort is simply unique in Australia. We are all looking forward to welcoming you back again in January for more unforgettable holidays! Please check our website and book direct : reservations@reefhouse.com.au Warm regards, Cédric Lootvoet Luxury Concierge


Tripadvisor 评级 5.0/5

len836 27/02/2021 经 TripAdvisor 认证的评论

It’s was a wonderful experience thank you We could not be happier with the amazing team you have. And not to mention the rooms where spotless I will be definitely be booking a few nights here in the future

Bonjour len836, Thank you very much for your kind words on TripAdvisor following your recent visit to the unforgettable Reef House MGallery. Our happy team is certainly amazing and our rooms spotless! We are all very happy to read that you are already planning on coming back again in the future! Warm regards, Cédric Lootvoet Luxury Concierge

Colonial luxury by the sea

Tripadvisor 评级 4.0/5

mark989898 17/02/2021 经 TripAdvisor 认证的评论

We stayed for 3 nights as part of our road trip from Ipswich to celebrate my wife’s 60th birthday. We had a room at the front overlooking the sea. We enjoyed the pools, afternoon canapés and punch as well as the water fitness session. It’s also a great location with lots of food options around and Cedric we very welcoming and helpful. In terms of areas for improvement the menu at the restaurant was a bit limited, my wife and I booked for the cocktail making session but they did not have our details so my wife missed out. We were on the ground floor and were concerned about privacy.

Bonjour mark989898, Thank you very much for your feedback on TripAdvisor following your recent visit to the beautiful Reef House MGallery. Once again a very Happy 60th Birthday to your wife! Our resort certainly has a large choice of activities making sure you are well entertained. On your next visit we will be more than happy to allocate a room on the upper floor. Warm regards, Cédric Lootvoet Luxury Concierge

Still Beautiful

Tripadvisor 评级 4.0/5

katea765 16/02/2021 经 TripAdvisor 认证的评论

We have stayed at this hotel every year for the past 15 years and have seen many changes .... some good, some not so good. While we once again loved our stay there were a few disappointing lapses in the maintenance of the hotel. The grounds and gardens were showing signs of neglect ... dead branches, plants and vines. There was also dropped flowers, leaves etc and with the rain fall that us usual at this time of year they became slimy making it quite dangerous. I actually nearly slipped over a couple of times. On previous visits there was a grounds person who cleaned these up every morning, the grounds were just not up to their beautiful standard. Apparently there maintenance has been contracted out now, certainly seems to be a drop in the appearance. I do understand that Covid has had a dramatic effect on hotels and at The Reef House this is also apparent with the quality of the food in the restaurant. Of course there are no buffets now and meals have to be ordered but the standard of the food at breakfast was disappointing. With the cost of rooms at this resort you would expect better. Having said all this it is still the best place to stay in Palm Cove, we were made to feel very special being return guests, the staff are amazing and we will definitely continue to stay there and recommend it.

Bonjour katea765, Thank goodness for your constructive feedback on TripAdvisor following your recent visit to the beautiful Reef House MGallery. Your comments have been communicated to the concerned departments for immediate action. Please do not hesitate to contact me directly if you have any further feedback. Warm regards, Cédric Lootvoet Luxury Concierge

Wonderfully, relaxing holiday

Tripadvisor 评级 4.0/5

lawrie m 18/11/2020 经 TripAdvisor 认证的评论

After a long and stressful year it was wonderful to have a relaxed, comfortable holiday. The balcony view of the ocean was fantastic, and is a must! The view, service and facilities were greatly appreciated.

Dear lawrie m, Thank you very much for staying with us at the Reef House during your recent visit to Tropical North Queensland. It is great to hear that you both had a wonderfully relaxing holiday. This is such a nice compliment to receive because this is exactly what we are trying to achieve with all our guests staying with us. Relaxing into your very own Colonial Style Beach House and enjoying the homely style service and friendship of our staff. Please have a great weekend and thank you again lawrie m Tropical Regards Wayne Harris General Manager

Get away holiday in the sun

Tripadvisor 评级 3.0/5

joannerosmini 10/09/2020 经 TripAdvisor 认证的评论

Beautiful location but the Reef House rooms are in need of repair they are looking tired.We were disappointed in the bathroom very much in need of painting & upgrading. Will not stay here again rather disappointing overall.

Dear joannerosmini, Thank you for staying with us at the Reef House in stunning Palm Cove. We are sorry that you did not have a wonderful holiday with us. I wish we had the opportunity to speak prior to check out. If there is anything specific you would like to discuss I can be contacted at wayne_harris@reefhouse.com.au. Thank you again joannerosmini, Please enjoy the rest of your weekend. Wayne Harris General Manager

Palm Cove Break

Tripadvisor 评级 4.0/5

B9879IBcraigm 06/09/2020 经 TripAdvisor 认证的评论

Overall very good, some small things to comment on. Bed very low and not soft and luxurious, sliding doors to bathroom and wardrobe hard to close and self locked when fully closed. Service around the pools very good, good sized room and large terrace all excellent. More choice needed for main meal in restaurant, particularly seafood. Staff excellent, wonderful to have white table cloths in restaurant.

Dear B9789IBcraigm, Thank you very much for staying with us at the Reef House in Palm Cove. We just wanted you to know that we really appreciate your decision to stay with us and your feedback. We are currently working on more choice on our a la carte menu, it won't be long now until the new menu is ready. Your feedback regarding the beds and wardrobe have been noted and we will fix and repair as soon as possible. Thank you once again B9879IBcraigm, please enjoy the rest of your week. Wayne Harris General Manager

Struggle to give it four stars

Tripadvisor 评级 4.0/5

BetsyBooBox Couples - 14/01/2020 经 TripAdvisor 认证的评论

While the Reef House did have some of the style that we have come to expect when staying at Sofitel, we did struggle to rate it 4 stars. Firstly, communication was appalling. We stayed for six nights, and were never told about the nightly happy hour and never felt truly welcomed. There was no information book in our room advising of things to do around Palm Cove, and general information about the Reef House. The bed was not comfortable, it was hard, and it was two single beds pushed together, this is not acceptable! There was no table (other than low small coffee table) in the room - nowhere you could sit and eat a meal or play a game. Laslty, their were no curtains, just shutters, which meant that at 6am the room was filled with light. Positives are the general feeling of the place, walking into the garden and up the stairs to our room was a pleasure each day. Room was good size and porches out front a bonus. Absolutely gorgeous breakfast area (and breakfast). Dinner was devine. Location absolutely perfect.

Dear BetsyBooBox, Thank you very much for staying with us and taking the time to complete your post stay Trip Advisor Review. We are sorry to know that you did not have a great stay, and thank you for deciding to give us four stars after all. We are often challenged by the perception of being associated with Sofitel. MGallery is a collection of Boutique Hotels, each with their very own story and brand identity. MGallery by Sofitel is a label which helps group these hotels together. The Reef House was renovated into it's current form in 1985 and has undergone many renovations since this time. Each owner has been very careful to maintain the Colonial Style Beach House ambiance and tranquility we are renowned for, not the opulence of a traditional Sofitel Hotel. I hope my explanation helps to explain a little more about the Reef House and what our future customers may expect when staying with us. Your feedback has been terrific and we are sorry that you did not have the perfect holiday with us. Thank you again BetsyBooBox, please enjoy your week. Tropical Regards Wayne Harris General Manager

Wonderful stay again

Tripadvisor 评级 5.0/5

pikefranks Couples - 11/01/2020 经 TripAdvisor 认证的评论

My husband and I treated ourselves to another week in this gorgeous hotel. We went last year and loved it so much we decided to make it a yearly event. Second time round it was every bit as wonderful. So relaxing. Thanks Reef House 😊

Dear pikefranks, Thanks so much for staying with us at the Reef House in Palm Cove ! Your decision to return is amazing and we can not thank you both enough for doing so. Next time you are considering your break please contact me directly, I would value to opportunity to oversee you reservation. Enjoy the rest of your long weekend ! Tropical Regards Wayne Harris General Manager

Perfect location,lovely accommodation,extremely happy, helpful staff!

Tripadvisor 评级 5.0/5

Grace G Couples - 03/01/2020 经 TripAdvisor 认证的评论

We LUVED this place ♥ The property itself is beautiful with the tropical gardens and magnificent trees located directly opposite the beach of which we had a magnificent view sitting on our swing chair on the veranda! We had one on the larger rooms at the front which we loved. There was a problem though with very little storage due to large spa in our room and difficult to access the wardrobe as the bedside table was right up against it. This meant our suitcases basically on the floor most of the time and juggling clothes and mess! We were here for four full days so a tad annoying but not enough to dampen our stay. Tea/coffee facilities were difficult due to lack of room so kettle was put on sink bench, so a bit frustrating. Maybe TV could be suspended on a wall bracket and remove the bulky cabinet for extra shelving even would be good. From the moment we were greeted in reception, everyone was so lovely and friendly and always up for a chat and answer any questions. Its located right in the middle of the Esplanade and each day the only decisions we needed to make was turn left or right for brekki or dinner. The Day Spa was sublime!!! BEST facial ever and hot stone massage......lovely,professional and not pushing to buy the products as so many others do. WE WILL BE BACK!

Dear Grace G, Thank you very much for staying with us at the Reef House in stunning Palm Cove and taking the time to write your Trip Advisor review. We are very pleased to know you had an enjoyable time and thank you very much for the constructive feedback too, we really appreciate it. Please enjoy the rest of your long weekend and thank you once again. Tropical Regards Wayne Harris General Manager

Deserved Break

Tripadvisor 评级 5.0/5

Brett J D Couples - 14/12/2019 经 TripAdvisor 认证的评论

Recommend this property to anyone wanting to visit FNQ!!! Check in was quick and easy, and within minutes were unpacking in our room, which was spacious, clean and had a great furnished balcony overlooking the tranquillity pool. Did miss our welcome drink on check in, but no big deal. Food & beverage was excellent. The entire Reef House Staff made our week long stay as comfortable and enjoyable as possible, we couldn't want for any more. Visited the Day Spa twice, which was excellent.

Dear Brett J D, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are so pleased that you were able to settle into the Reef House way of live and enjoy our Colonial Style Beach House in Tropical North Queensland. Please take care and we wish you a safe and Happy New Year. Tropical Regards Wayne Harris General Manager

stylish resort in great location

Tripadvisor 评级 5.0/5

sue041948 Couples - 12/12/2019 经 TripAdvisor 认证的评论

Enjoyed our stay there, beautifully decorated room, terrific staff, lovely magnesium pool, great facilities. One disappointment after ordering our entrees they never arrived despite many people seated after us received their entrees. Waited and waited and enquired twice but no explanation as to delay. As we walked out were told it's next in line! Not good enough. General manager said he'd look into it!

Dear sue041948, Thank you very much for staying with us at the Reef House in stunning Palm Cove and taking the time to write you review. It is so pleasing to know that you did enjoy your stay, I must admit receiving your feedback was concerning and your note to me was very helpful in sorting out a problem. We are so grateful that you took the time to let us know what the problem was, not everybody would do this. Because of what you did we have fixed a problem and nobody else will be affected. Thank you very much once again, wishing you a great weekend. Tropical Regards Wayne Harris General Manager

Amazing Stay

Tripadvisor 评级 5.0/5

Mtge Couples - 13/10/2019 经 TripAdvisor 认证的评论

Such a amazing place, from the moment we arrived the service was wonderful. Our room was lovely and had all the extras you could ask for at a 5 star resort The adults only pool is a great idea and we enjoyed the spa Just a beautiful place

Dear Mtge, Thank you very much for staying with us at the Reef House in Palm Cove. It is so great to learn that you both had an amazing stay on your recent visit to Tropical North Queensland. Our goal has been to try and create a little sanctuary for our guests to escape, an adults only pool, private areas and other complementary inclusions really help with this. Thank you once again Mtge, please enjoy your weekend. Tropical Regards Wayne Harris General Manager

Great location, poor dining experience, could do better!

Tripadvisor 评级 4.0/5

Pioneer523357 Couples - 05/09/2019 经 TripAdvisor 认证的评论

Great hotel, full of charm, very comfortable but now getting a little tired. A fresh coat of paint hasn’t hidden all the blemishes of age - dirty shutters, rusty drawers etc. Not what it used to be. Biggest let down was the dining experience, dinner and breakfast. Under-serviced, poor attention to detail, limited offering and vastly overpriced. We would stay again but would avoid eating in house. Could try harder!!

Dear Pioneer523357, Thank you very much for staying with us and providing feedback post your stay. I am very sorry that you did not have the opportunity to write a better review. We will definitely try harder and not make the same mistakes again. Please enjoy your weekend and thank you once again, Tropical Regards Wayne Harris General Manager


Tripadvisor 评级 4.0/5

Gypsy284 Couples - 30/08/2019 经 TripAdvisor 认证的评论

We had a lovely stay in a Terrace room 3rd floor overlooking the main pool. The resort is more of a boutique hotel (which we love). Our dinner on our first night was amazing!! The service was impeccable & cost was very pricey. Luckily we are Accor members & get 50% off food. Wine list & drinks are extensive but also very pricey. The dining area is beautiful overlooking the sea with big paperbark gums all around. Breakfast was quite basic but all you needed. Cooked breakfast & hot drinks could be ordered at an extra charge. Service at breakfast over weekend was appalling. There did not seem to be any sort of system happening at all. Waiting 20 - 25 min for a cup of coffee. The gardens & resort itself are lovely. Canapés & punch are served every evening between five & six which is a nice touch. Maybe the large pool could be heated as well as the smaller pool in cooler months as no one swam in the large pool while we were there & we had to wait till early in the morning or very late afternoon to get a swim in the heated pool. The staff are lovely & very helpful. Overall we had a wonderful stay & would stay again.

Dear Gypsy284, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are so pleased the hear that you would come back and stay with us again. We are sorry to hear that coffee and breakfast service was not up to standard. Since your review and stay we have been able to make some changes so this does not happen again. Please have a great weekend Gypsy284, we really appreciate your decision to stay with us. All the very best and thank you again, Wayne Harris General Manager

Average at Best

Tripadvisor 评级 3.0/5

ajeff2019 Family - 21/08/2019 经 TripAdvisor 认证的评论

Poor Check in process. Being a Platinum member was ignored and it was still required to hold a $100 per night bond. It took over 30 mins to check in. The room was not then ready, as advertised it would be after 2.00pm. We had a drink in the bar, and the room was finally ready at 3.30pm. We arrived at 2.30pm, as notified to the hotel on the Accor website. The room booked was a 4 bedroom Penthouse. The rooms provided were 2 interconnecting 2 room apartments. The images on the Accor website indicated beach views from the room. There were not beach views from the room, only of the internal hotel pools. The room description on the Accor website at no time mentioned 2 interconnecting rooms. When we checked in we were told by housekeeping that because there was only two in the party, they would close off the interconnecting room. After some time in the reduced size apartment, we felt this was not really a 'penthouse' experience and contacted reception to discuss a room rate credit if we only had 'half the room'. We were told that the full penthouse had been booked so no reduction would be possible. We then requested the interconnecting door be opened again, so we could utilise the full layout. Over the course of our 5 day stay, the only bathrooms that were cleaned were in the 2 bedroom component we initially occupied, even though we were using all bathrooms in the apartment. Our first breakfast the day after check in provided poor service, and took over 1 hour to receive buffet breakfast and coffee orders. There was confusion at the breakfast bar as to whether breakfast was included in our rate, even though Platinum member includes breakfast, a second breakfast inclusion was purchased on the Accor site at booking. We spoke to reception after this occurrence to confirm that breakfast was included, we were told yes. Still over the course of 5 breakfasts, we were charged for three, and these appeared on our check out invoice. An instruction to remove them was required to get the invoice corrected. Overall it appeared the hotel was very poorly staffed and understaffed, and many had not been clearly instructed about Platinum benefits. Having said this there were some staff that were lovely and a pleasure to talk to and deal with in the hotel. This is not a hotel that lives up to Sofitel or MGallery standards.

Dear ajeff2019, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are sorry to read about your experaince with, it should have been much better. As a valued platinum guest we always go out of our way to make sure you have the best stay possible. We have taken the time to read and understand your review and have made some simple yet effective changes to make sure our mistakes don;t happen again. We would like to thank you again ajeff2019, we appreciate your decision to stay with us, your feedback and loyalty. Tropical Regards, Wayne Harris General Manager


Tripadvisor 评级 5.0/5

Wayne B Couples - 06/08/2019 经 TripAdvisor 认证的评论

The Reef House is very nice warm friendly staff would stay again Great restaurant food was good. The only downside was when we went to the Accor BeachHouse Resort to dine and was told it accepted Accor card discount for the restaurant but when we went to pay they didn’t something Accor needs to fix. The restaurant and service wasn’t near as good as the Reef House

Dear Wayne B, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are so pleased to read about your holiday with us and it is great to know that you had an enjoyable time. Please accept my apology for any mix up with the Accor Plus dining privileges, this should not have happened and we will make sure that we do some extra training on the program so we don't make these mistakes again. Thank you again Wayne B, Please have a great weekend, Tropical Regards Wayne Harris General Manager

Iconic hotel in beautiful Palm Cove

Tripadvisor 评级 4.0/5

Trail41427383494 Couples - 10/07/2019 经 TripAdvisor 认证的评论

The Reef House Palm Cove is ideally located - location, location, location - in relaxing Palm Cove. It may be the most expensive accommodation in the area and a lot older than the new offerings but the iconic nature of the hotel is enough to get it over the line. It doesn't cater for young kids, thank goodness, and the canapes and punch vibe at 5.00pm is a welcomed accompaniment. The restaurant is probably the most expensive in town and continental breakfast is limited but the sunsets, cooling breeze, wonderful service and ambiance make it worth the spend.

Dear Trail41427383494, Thank you very much for staying with us at the Reef House in stunning Palm Cove. It is certainly a lovely place to visit any time of the year. We appreciate your feedback and thank you for talking the time to tell us about your stay. At the Reef House we really want to make sure our house guests feel at home during their stay. You are correct in saying we are not the newest hotel in Palm Cove and we do have imperfections however nobody can provided genuine caring hospitality like we can. We have honest intentions to make sure our guests enjoy their stay and if there is a problem we want to know about it so we can help. Thank you again Trail41427383494, we appreciate your decision to stay with us. All the best, Wayne Harris General Manager As a part of your stay at the Reef House we include the following Full time sommelier has begun working in our Restaurant , new wine list out soon. Complimentary Aqua Aerobic classes in our heated mineral pool, House Guests only. Complimentary Cocktail making classes up to 3 times per week , House Guests only. Adults only tranquillity pool , House Guests only. BMW X5 Courtesy car Private dining on guest balconies should you request Gin infused welcome drinks and cold towels upon arrival Complimentary sorbet served pool side each day at 3pm Heated mineral pool (open 24 hours a day) Heated Jacuzzi (open 24 hours a day) Complimentary Brigadier Punch and Canapes, Hosted by myself each night between 5pm and 6pm Brigadiers Honesty Bar located in the Brigadiers Guest Lounge Luxury Concierge Services Complimentary Guest Wi-Fi Guest Library DVD Collection Complimentary bicycles to explore Palm Cove Complimentary fishing Rods to use at Palm Cove Jetty Complimentary bottled water in room upon arrival and departure

Relaxing Romantic Break

Tripadvisor 评级 5.0/5

yasminpeter Couples - 16/05/2019 经 TripAdvisor 认证的评论

The Reef has a colonial vibe with intimate touches. Great position to enjoy the views of beach. More suited towards adults rather than family with young children.The staff are welcoming and attentive. The rooms are bit dated but have character and are comfortable. Lovely touches like welcome drink, oil burners and champagne. Honesty Bar is great idea makes you feel like your at home where you can grab a drink from fridge. Breakfast lunch and dinner were very good and great value using Accor Card. We used the bikes which was another bonus. Very relaxing and enjoyable 3 nights.

Dear yasminpeter, Thank you so very much for staying with us at the Reef House in stunning Palm Cove. We are so pleased to hear that you had an enjoyable break with us. Our Colonial Style Beach House really sets the scene for romantic breaks with your partner. We have recently included an adults only pool and there are so many places to rest and relax as the day passes away. Thank you again for staying with us, we really appreciate it. Tropical Regards Wayne Harris General Manager

We'll be Back

Tripadvisor 评级 4.0/5

John M Couples - 14/05/2019 经 TripAdvisor 认证的评论

A very enjoyable few days in Palm Cove. Weather was perfect and a great location to explore what the region offers. Hotel offers a few little extras e.g. Afternoon punch and canapes. Staff were friendly and helpful. Rooms probably in need of renovation but still comfortable and clean.

Dear John M, Thank you very much for staying with us at the Reef House in stunning Palm Cove. It is great to here that you will come back and stay with us again in the future, this is the best compliment we could ask for. We do have some changes planned in the future and no matter what we do we will also ensure our Colonial South Pacific Beach House style will always remain. Please has a great weekend John M and thanks again. Tropical Regards Wayne Harris General Manager

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