Hotel Mercure President Biarritz Plage 4 stars

Customer review rating (ALL Rating) 4.6/5 1,393 reviews

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Hotel Mercure President Biarritz Plage - Image 1
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18 Place Georges Clemenceau, 64200 BIARRITZ, France

Description

Hotel extras

  • In downtown Biarritz, so no car is needed for shopping or the Grande Plage!

  • Choose our Privilege Room for an unforgettable Sea View and added amenities

  • Family rooms that can accommodate up to 4 people with 2 bathrooms.

  • Locavore breakfast buffet: Bayonne ham, Gâteau Basque, sheep milk products

  • Near tourist sites: beaches, Musée de la Mer, Le Phare, golf courses, port

Our accommodation(s)

Hotel location

Hotel Mercure President Biarritz Plage

18 Place Georges Clemenceau
64200 BIARRITZ
France

GPS:43.481926, -1.559665

Telephone
Fax +33 5 59 24 90 46

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

3 breakfasts

We have 3 healthy options! Enjoy our delicious breakfast buffet starting at 6:30am. Or order continental breakfast to your room instead (10 EUR). If you're short on time, try our Express option.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,393 reviews

TripAdvisor Rating  4.0/5  951 reviews

Certificate of excellence 2024

Nice hotel at an excellent location

Customer review rating 4.5/5

Martin Couples - Confirmed reviews ALL

The location of the hotel is excellent, the staff very helpful and the modern rooms are bright and comfortable (I had a privilege room). Plenty of restaurants, bars and shopping nearby. Close to the awesome market and just 2min to the beach. The only downside is parking which is not provided. The public parking close by is ok, bit ensure you're parking in indigo Bellevue (100m away). The garage next to the hotel charges 25euro per day while the other one just 17 euro. Pre-booking a parking using indigo app is also worth it.

Well located

Customer review rating 5.0/5

Laure R. Couples - Confirmed reviews ALL

Very good experience

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Well located & comfortable stay

Customer review rating 4.5/5

Kyle Couples - Confirmed reviews ALL

Clean, quiet and comfortable hotel. We had a room on the 7th floor and had a beautiful view of the ocean. As is common in this part of Europe, the hotel had disabled the A/C as it was cool outside. We slept with the window open and it was quite comfortable. At night, very few cars passed by the front of the hotel so it was still quiet with the window open (in the morning there was a bit more traffic, but nothing crazy). There’s a public parking garage right next to the hotel, which was €25 per 24 hours (although online advertised for €17) — not the hotels fault, but a 4 star hotel should have prearranged pricing negotiated with a parking garage. The hotel is well situated in the center of town, walkable to nearly everything. Overall, highly recommend.

Dear Kyle, We very much appreciate your comments regarding your stay at the Hôtel Mercure Président Biarritz Plage. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

disappointing

Customer review rating 1.5/5

Reg Families - Confirmed reviews ALL

as an ALL Platinum member I was disappointed-surprised to be only able to check-in at 14.57, not much of an early check-in compared to the standard-check in time of 15.00, didn't receive any room upgrade sometimes afforded to ALL Platinum members, received a welcome drink voucher but was surprised that it could not be used or redeemed in the actual hotel but only in another hotel a few hundred metres away, the name of which was not even indicated on the welcome drink voucher, in our room 707 there was a welcome note addressed to "Ongi Etorri", I have no idea who this person is, the room was stuffy, directly faced the sun for most of the day and curtains were drawn back, one narrow window could not be opened (I think they are afraid that people could fall or jump out) and the other wider window only opened inwards at a slant, but if you pulled the curtain that effectively closed the window due to a poor design flaw....., we stayed in April but I would really not like to be in this room in the height of summer, on first morning the shower head fell off the shower hose, I thought the cleaning person might have asked for it to be repaired (or maybe she thought we wanted it broken in this way ?), when we came back in the afternoon it was still lying broken in the shower so I went to reception to report it and a technician came to fix it

Dear Mr H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Président Biarritz Plage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Whenever possible, when a guest arrives in the morning or early afternoon, we give him off course and naturally access to his room before the official check-in time. Unfortunately, there are occasions when this is not possible due to late room releases. The receptionnist did not may be mention you that you that you received an upgrade from a classic room to a superior room with a higher floor and better views. Unfortunately, we couldn’t provide a sea view upgrade as those rooms have a double bed and you asked for a twin bed. Each time we offer a welcome drink we propose the choise between a bottle at the Mercure President directly or to spend a nice moment at The Bar of the Mercure Plaza located at 2mn walking distances. When asking the question at reception, we indicate how to join this bar. The sentence “Ongi Etorri” means “Welcome” in Basque. We apologize if this caused any confusion. The hotel was constructed either with fixed windows either with casement windows. For security reasons, we are not allowed to modify that; We understand that this may be moderately appreciated. The Hotel has airconditionning Our housekeeping team is instructed to report any technical incidents promptly. We apologize that this was not the case during your stay, and we will reinforce this instruction. We value your feedback and apologize for any inconvenience you experienced. Please feel free to reach out to us directly if you have any further concerns or if there’s anything else we can assist you with. Best regards, The Mercure Le Président Biarritz Plage Team Sincerely, Mrs Thur VU General Manager

Very welcoming and pleasant staff.

Customer review rating 4.5/5

Declan R. Couples - Confirmed reviews ALL

We were made to feel welcome on our arrival.. for me this is THE most important experience. The first contact we made walking through the door was very positive. The hotel location was excellent and suited our requirements perfectly.

Dear Sir, Thank you so much for your kind words regarding your experience at the Hôtel Mercure Président Biarritz Plage. We are delighted to hear that you appreciated your stay in our hotel. Thank you again for your feedback. It is greatly appreciated! Hoping to have the pleasure of welcoming you again, Please receive, dear Sir, our sincere thanks. Armel de LAAGE, General Manager

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Other web-users rate our hotel

  • 515 reviews 9.1/10 Location
  • 600 reviews 8/10 Room
  • 652 reviews 9.2/10 Service
  • 6 reviews 8.6/10 WiFi
  • 245 reviews 8.2/10 Breakfast
  • 180 reviews 7.3/10 Cleanliness
  • 111 reviews 2.7/10 Value
  • 77 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.