Mercure Tokyo Ginza 4 stars

Customer review rating (ALL Rating) 4.5/5 2,401 reviews

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Mercure Tokyo Ginza - Image 1
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2 9 4, Ginza, Chuo ku, 1040061 TOKYO, Japan

Description

Hotel extras

  • Direct access from Tokyo Metro. Easy access from Haneda and Narita Airport.

  • a convenient location in the vibrant shopping district of Ginza

  • Locally inspired hotel, where the design tells the history and story of Ginza

  • a breakfast buffet with items such as fresh smoothies and several different breads

  • The Privilege room offers a 50" TV, free minibar and an Espresso Machine.

Our accommodation(s)

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Hotel location

Mercure Tokyo Ginza

2 9 4, Ginza, Chuo ku
1040061 TOKYO
Japan

GPS:35.672855, 139.768367

Telephone
Fax +81 3-4335-1222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

For breakfast, we offer a Western buffet. The buttery croissants, which are baked hot in the kitchen every morning and are made with dough that has been from France, and the baguettes that are crispy on the outside and moist on the inside are popular.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,401 reviews

TripAdvisor Rating  4.0/5  1,903 reviews

Certificate of excellence 2024

Location of the Hotel is the Best

TripAdvisor rating 4.0/5

DEWANIS TripAdvisor review

With metro station for the Disneyland right below the hotel and meters away from Giza station, this modern contemporary hotel is a great stay option for those looking forward to explore Ginza area & Tokyo in general without wasting any time! Luxury stores are in the adjacent lane and Starbucks to kick start your morning is at walking distance. About the interiors and services offered by the hotel, staff is humble and at your service 24 x 7. Sushil, who attended us at our arrival even knew our language - Hindi which made it even more comfortable for us. Clean tidy rooms and provision of all basic amenities. The only downside we felt with this hotel was about the size of the rooms. For a couple to stay in their double occupancy room, it was a hassle to make space for luggage bags and manage comfortable walking space as well. Felt more like a cozy bachelor pad. The best part about MERCURE is easy and quick access to the main areas of the city without much transport & hassle.

Dear Guest, Thank you for sharing your detailed review with us. We're delighted to hear that you enjoyed our prime location, which offers convenient access to both the metro station for Disneyland and Ginza station. We appreciate your kind words about our staff. Our team strives to provide attentive and personalized service to all our guests, and your recognition is truly encouraging. We’re glad you found our rooms clean and well-equipped with basic amenities. However, we apologize for the inconvenience caused by the size of the rooms. We understand that having adequate space for luggage and comfortable movement is important, and we will take your feedback into account as we look for ways to improve. Your comments on value and service are also noted, and we will continue to work on enhancing the overall guest experience. Thank you for highlighting both the positives and areas for improvement in your stay. We hope to have the opportunity to see you again in the future. Sincerely, Mercure Tokyo Ginza

Another good stay!

Customer review rating 5.0/5

Yian W. F. L. Families - Confirmed reviews ALL

Checked into the hotel for a 4 night stay in connecting rooms. As an All Accor Plus Platinum member, I was given welcome drinks in cans for beer and red wine in bottles ( there's no lounge ). However, this hotel provides wine glasses in the room, so it makes drinking wine in the room very possible. As usual, the rooms are dark ( think dark mode in phones). Basically, its either you like it or you hate it. Rooms are very clean and functional, nothing to complain about. Breakfast at the hotel restaurant was basic, with the usual rice, soup, eggs etc. What impresses me is the stylish decoration of the hotel, especially the check in area. Another advantage of staying there is the number of subway lines that are accessible, which also provides many food options. This hotel is also a 15 min walk from Tokyo Station, and this is easily acessible via walking even with luggages. Unfortunately, I heard that the hotel is closing by the end of 2024. Thankfully, there is also Mercure Hibiya, which I plan to use for my next trip to Tokyo. Thank you, Mercure Tokyo Ginza for being such a great host!

Well located but rooms are a tad small.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is well located but the rooms are a tad small. Struggled to find a place to lay out 1 large luggage

Decent but i would look elsewhere for my next stay

TripAdvisor rating 3.0/5

rishabrishab TripAdvisor review

The hotel would probably work well for people who would like to be near/ in Ginza or Roppongi area and would be out most of the times. As a family, the hotel was unenjoyable. the rooms did not offer any view, no large windows. Dark themed walls in the room. About half an hour metro ride away from places like Shinjuku and Shibuya The front desk and restaurant staff was friendly and helpful. Morning breakfast seemed rather limited so we skipped and went to nearby places like starbucks and Mc Donalds. There are also a plenty of convenience stores nearby. We found the hotel to be a bit pricey for it has to offer. But I have not stayed at other hotel in Tokyo so i don't have a reference. Our other hotels in Osaka and Kyoto seemed to have more bang for our bucks

Dear Guest, Thank you for taking the time to provide your feedback. We’re glad to hear that you found our front desk and restaurant staff friendly and helpful, and that our location was convenient for exploring Ginza. We apologize that our hotel did not meet your expectations, especially regarding room views and design. We also regret that our breakfast options did not meet your preferences. We aim to offer a variety of choices and will review your feedback to enhance our offerings. It’s great to know that you found nearby dining options convenient. Your remarks on value are noted. We aim to provide a competitive and worthwhile experience for our guests, and your comparison with other hotels in Osaka and Kyoto gives us valuable perspective. Thank you for highlighting both the positive and areas for improvement in your review. We hope to have the opportunity to see you again in the future. Sincerely, Mercure Tokyo Ginza

2nd time staying

Customer review rating 4.5/5

B. Families - Confirmed reviews ALL

I stayed at this hotel a few years ago back in 2018 and it was undergoing some renovations at the time, but I remember enjoying my stay. This year, it appears like some of the other hotels I stayed at in Tokyo, they've done away with separated bar soaps and shampoo bottles which I like since it creates a lot of waste. I'm sad there were no shower caps provided. If you need a shower cap, either bring your own or just go down two blocks to Daiso and get one for 100 yen. The location is excellent which is close to department stores, shopping areas, convenient stores and train stations. One thing to note is the one step you need to go up to when you need to use the washroom. This was not great for my elderly mom. Wear the slippers they provide you everyday for that. We appreciate that housekeeping doesn't rush you out of your room. If I have give a downside, is that the bottled water provided is very difficult to open since they use the old style capping and requires you to use a bottle opener to open. Maybe this is for recycling purposes, but twist on metal caps would be appreciated.

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Other web-users rate our hotel

  • 1,291 reviews 9.7/10 Location
  • 1,256 reviews 7.5/10 Room
  • 1,211 reviews 8.8/10 Service
  • 24 reviews 7.8/10 WiFi
  • 515 reviews 6.9/10 Breakfast
  • 413 reviews 8.4/10 Cleanliness
  • 44 reviews 2.7/10 Bar
  • 9 reviews 0.8/10 Wellness Area

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