沙努尔美居度假酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 362 评论

保证最优惠房价
沙努尔美居度假酒店 - Image 1
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Jalan Mertasari, Sanur,, Bali, Indonesia, 80228 丹帕沙, 印度尼西亚

描述

酒店其他优惠

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

我们的客房

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酒店位置

沙努尔美居度假酒店

Jalan Mertasari, Sanur,, Bali, Indonesia
80228 丹帕沙
印度尼西亚

GPS:-8.710925, 115.25405

电话
传真 +62 361 287303

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  362 评论

TripAdvisor 评级  4.0/5  3,164 评论

卓越奖 2024

A lovely surprise!

Tripadvisor 评级 5.0/5

Balibeachlover 经 TripAdvisor 认证的评论

I was so pleasantly surprised with the Mercure, our first stay here and won't be our last. It is on the best beach in all of Sanur, the pools are lovely and beachfront, plenty of loungers on the beach, staff are very friendly and it's close to all the restaurants along the beachfront. We stayed in the Executive room, beds were very comfortable, large bathroom with toiletries. We normally stay at the Hyatt and Tandjung Sari but we will definitely be back to stay at the Mercure again.

Thank you Mercure Sanur !

Tripadvisor 评级 5.0/5

Annette M 经 TripAdvisor 认证的评论

We had our wedding on the beach at the Mercure Sanur. Everything organised by Novi at the hotel. All our friends and family stayed at the hotel as well. What amazing staff and we had the best day for our wedding. Everyone enjoyed staying at the hotel and Novi made the day and stay so special from start to finish. Novi is a real credit to.the hotel and did such an amazing job planning our wedding, we cannot say enough about her. Please do yourself a favour and check out the wedding services or stay at the hotel. You won't be disappointed. Thank you to Novi and Dayu and all the amazing staff for making our stay and our guests stay such a special one. You will not be disappointed if you book this hotel. We will definitely be regulars at this hotel.. We have stayed at many hotels in Bali and this is our favourite by far. Thank you Novi, you are a treasure !

Dear Mrs.Annette, Warmest Greetings from Mercure Resort Sanur Bali! Thank you so much for your heartfelt review! We are overjoyed to hear that your wedding on the beach at Mercure Sanur was everything you hoped for and more. It’s wonderful to know that Novi and our team could contribute to making your special day truly memorable. Novi is indeed a gem, and we will be sure to share your kind words with her. We’re thrilled that both you and your guests enjoyed your stay and that you found our hotel to be your favorite in Bali. We look forward to welcoming you back as regulars and creating more wonderful experiences for you in the future. Thank you again for your recommendation and for making us a part of your incredible celebration. Warmest regards, Anna Guest Experience

GreT place heaps to see and do terrific eateries just a short stroll along beach front e

Tripadvisor 评级 5.0/5

Lana K 经 TripAdvisor 认证的评论

Room was large had a great air-conditioning the bed fantastic we had great sleep. The room attendants Miki and Ngurah were just great nothing was to much trouble & the room cleaned superbly each day they both deserve the accolade The only negative we have was when we wanted to hire a push bike we found the bikes dirty and not serviced seats torn and in one instance with a screw sticking through the seat.- we found very good bikes about 50 mtrs away on beach front for a bit less Apart from that small blemish our stay at Mercure was fantastic and very relaxing.

Dear Lana K, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed your stay and that the location, room size, air conditioning, and especially the bed contributed to a relaxing and restful experience. It’s heartwarming to hear that Miki and Ngurah made such a great impression—your kind words will certainly be shared with them! On the other hand we are sorry to learn about the condition of the push bikes. We appreciate you bringing this to our attention, and I can assure you that we will review our bike maintenance procedures to prevent this from happening in the future. We’re glad that this issue did not overshadow your overall experience, and it’s wonderful to hear that you found your stay fantastic and relaxing. We hope to have the pleasure of welcoming you back for more enjoyable visit soon! With Kindest Regards, Dayu Purba Guest Experience Manager

Toilet

Tripadvisor 评级 3.0/5

Rune K 经 TripAdvisor 认证的评论

Nice hotell, but the toilet in the room is not working right. I have complaned 5 times, but nothing happen. The personal is ignoring my request, So that is bad service😥we have paid a lot for thise holliday. So we should have an wc in the room......................

Dear Rune K, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback regarding your stay. We sincerely apologize for the inconvenience caused by the issue with the toilet in your room and for the lack of responsiveness you experienced from our team. This is certainly not the standard of service we strive to provide. Please rest assured, we take your concerns seriously, and I will personally follow up with our maintenance team to ensure the matter is resolved promptly. Your comfort is our priority, and we regret that we did not meet your expectations on this occasion. We are truly regretful Mercure Bali Sanur Resort did not live up to your expectations. This is certainly not the standard we aspire to and for this we apologize. We truly value your stay with us and want to ensure your experience moving forward is much more enjoyable. If there’s a possibility of you returning to Sanur, it would be our greatest ambition to regain your confidence and I encourage you to contact me directly so I may personally assist you. With Kindest Regards, Dayu Purba Guest Experience Manager ge@mercureresortsanur.com

Great hotel

Tripadvisor 评级 5.0/5

Caroline P 经 TripAdvisor 认证的评论

The staff very friendly and rooms comfortable great location Mr Kori great service at front desk Pool facilities are excellent and would definitely return to this hotel if returning to Bali not far from airport and beach is right out the front

Dear Caroline P, Warmest greetings from Mercure Bali Sanur Resort. Thank you for your wonderful review of your recent stay with us at. We are thrilled to hear that you found our staff friendly and the rooms comfortable. Your kind words about our colleague, Mr. Kori, and the service he provided at the front desk will surely be passed on to him. It's great to know that you enjoyed our pool facilities and appreciated our convenient location near the beach and the airport. We're delighted that you would consider returning to our hotel when you visit Bali again. We look forward to welcoming you back in the future! With Kindest Regards, Dayu Purba Guest Experience Manager

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其他网络用户评价我们的酒店

  • 706 评论 9.4/10 位置
  • 1,207 评论 7.1/10 房间
  • 1,463 评论 9.3/10 服务
  • 15 评论 8.8/10 上网
  • 728 评论 8.1/10 食物
  • 658 评论 7.7/10 清洁度
  • 597 评论 9.3/10 沙滩
  • 453 评论 7.8/10 早餐

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