Mercure Hotel Stuttgart City Center 4 stars

Customer review rating (ALL Rating) 4.1/5 923 reviews

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Mercure Hotel Stuttgart City Center - Image 1
Mercure Hotel Stuttgart City Center - Image 2
Mercure Hotel Stuttgart City Center - Image 3
Mercure Hotel Stuttgart City Center - Image 4
Heilbronner Str. 88, 70191 STUTTGART, Germany

Description

Hotel extras

  • ALLSAFE-certified 4-star hotel in Stuttgart

  • Central location and well connected

  • 6 meeting rooms with modern equipment & the latest technology

  • Subway station only 250 m away from the City Hotel Stuttgart

  • Modern bathrooms with renovated showers

Our accommodation(s)

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Hotel location

Mercure Hotel Stuttgart City Center

Heilbronner Str. 88
70191 STUTTGART
Germany

GPS:48.793245, 9.182124

Telephone
Fax +49 711 25558100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Restaurant

Due to the current situation, the restaurant is closed for a la carte service until further notice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  923 reviews

TripAdvisor Rating  4.0/5  1,033 reviews

Certificate of excellence 2024

Good Stay, good staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very friendly staff, good stay, good breakfast, nice amenities in the room.

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Stuttgart City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Gürkan Gür General Manager

Business hotel functional

Customer review rating 4.0/5

Irma Families - Confirmed reviews ALL

Nice staff

Dear Ms. Z., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Stuttgart City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Gürkan Gür General Manager

It was nice hospitality and good location

Customer review rating 4.5/5

Baleshi Business - Confirmed reviews ALL

Stay was good due to location and surrounding. Breakfast can be improved with more fresh fruits and bakery items which can help persons like me who prefers vegetarian food.

Dear Mr. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel Stuttgart City Center. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the breakfast. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Gürkan Gür General Manager

Pricey!

Customer review rating 3.5/5

Bueno Business - Confirmed reviews ALL

The price for my last stay was way to high.

Dear Mr. B., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Stuttgart City Center. We regret that your experience with our hotel and our service did not meet your expectations. I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Stuttgart City Center. Best regards, Gürkan Gür General Manager

Well located, confortable rooms. Service is lacking.

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

As a business stay is ok, room is comfortable and the amenities are enough, but I'm disappointed with the service and care. First day I arrived I noticed the toilet paper was almost ending from the previous guest. Next day I finish it and go to work thinking house keeping would take care of it. They didn't. I went to the reception (I was going to leave for dinner) and told them this and they asked ME to take toilet paper from the reception to my room because house keeping had already left... as a costumer I find this very strange and lazy from the hotel staff. This created an unnecessarily scene where I had to stand my ground (that this shouldn't be my responsibility) and another girl in the reception came forward and voluntered to go herself to my room leave the tp - this made me feel uncomfortable as a guest, I shouldn't have to be confrontational on a hotel and let staff know how they should be servicing. Also on my check-out I was packing during the morning and house keeping knocked on my door and I told the lady I was packing for checkout so they could come later - this was ok. Same thing happened for the minibar refill and I told the same thing... here the guy asked how long I would take - again, I find this very uninviting and distracting. The checkout is as 12h. It was 10.30/11h - if the guest has until then to make the check out they shouldn't feel as a nuisance for the staff. I was trying to relax a bit after an intense week of work in another country and preparing for the airport proceedings that are stressful enough. Overall I feel like there is a minimum care the staff should have with hotel guest and I feel like when it comes to service, people on this hotel don't seam to have the posture of friendliness or helpfulness.

Dear Ms. F., I would like to offer my sincere apologies for the problems regarding the house-keeping and the behaviour of the staff. That is unacceptable and below our standards. Please rest assured that I will take steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel Stuttgart City Center. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Gürkan Gür General Manager

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Other web-users rate our hotel

  • 368 reviews 8.7/10 Location
  • 557 reviews 6.4/10 Room
  • 489 reviews 7.8/10 Service
  • 15 reviews 8.3/10 WiFi
  • 252 reviews 6.9/10 Cleanliness
  • 231 reviews 7.6/10 Breakfast
  • 229 reviews 5/10 Comfort
  • 112 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.