Sofitel Marrakech Palais Imperial and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 2,005 reviews

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Sofitel Marrakech Palais Imperial and Spa - Image 1
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Sofitel Marrakech Palais Imperial and Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial and Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Telephone
Fax +212 5244-20505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,005 reviews

TripAdvisor Rating  4.5/5  8,579 reviews

Average hotel

TripAdvisor rating 3.0/5

Samuel B TripAdvisor review

Well, Nice place, Nice staff, nice breakfast, nice pool just don't bring drinks from outside or they will just take it and do not order a coffee in the hotel at 90MAD (8€) - Marrakesh is more expensive that Monaco looks like.... room is average, really. 3700€ a week to have main street in front 🫢 of your room. HYATT REGENCY CARTAGENA (SUITE) LESS EXPENSIVE AND MUCH BETTER. this place is not recommended in my opinion.

Orangery First Night meal

TripAdvisor rating 5.0/5

davidbC9226PZ Couples - TripAdvisor review

Great local food. Nice band and atmosphere. The singer sang our favourite songs as well as Moroccan music too. Well served by all waiters and staff at Orangery especially from Siham. We had the lamb couscous and fish tajine. Both delicious. Nice start to our vacation.

Totally underwhelmed and unimpressed

TripAdvisor rating 2.0/5

John H TripAdvisor review

Totally underwhelmed and unimpressed staff and reception staff do not react when you have a complaint, they nod heads and then walk away. Ordered a meal which took an eternity to arrive and when it did it was cold (trio burgers and chips), corridors were dim struggled to see to get to room. Ironed a shirt and rust came out of the iron and stain my shirt this was cleaned by hotel but no apology, I have stayed at far more high end hotels and never experienced such slow service and poor attitudes by staff (rudeness TBH).

Dear Mr John, Thank you for sharing your feedback. We're sorry to hear about your experience and regret that we did not meet your expectations. Your comments regarding the staff response, meal quality, and room conditions are concerning, and we will address these issues with our team to ensure improvements are made. We value all feedback as it helps us to enhance our services and ensure a better experience for our guests in the future. we hope to have the opportunity to welcome you again at Sofitel Marrakech for a real experience.

Overall Dissapointment

Customer review rating 1.5/5

Jeffrey B. Couples - Confirmed reviews ALL

Stay 30 nights a year at international locations, most often five star properties (including Leading Hotels of the World) such as Mandarin Oriental, St. Regis, NH Collection, and even Sofitel. Not so you will think the entire stay was bad, let’s start with the positive. A very pretty lobby. Housekeeping staff were always very professional. A comfortable bed and a nice view from the balcony. Now for the not so nice parts of this hotel experience. The stay was booked for the Sofitel Lounge & Spa, which was the more expensive option. We were placed into the Sofitel Palais Imperial, the less expensive option. So from the beginning we paid for a more expensive room that was not provided. Very disappointing start and that is an unsavory business practice. The restaurant and bar experience was very mixed. More than half of the time any wine listed on the menu we were told “sorry, it’s not available.” The most egregious example of poor service was in Le Jardin for breakfast. We paid for daily breakfast. On one day, which admittedly was busy, we were walked around to find a table for breakfast. When one could not be found, the employee simply walked away in the middle of the restaurant and abandoned us. We had to go back to the front desk, report what happened, and get another employee to assist. We did not tip that morning and we always tip (housekeeping, restaurant servers, concierge, and turn down service), because they usually make an effort for the guests. Not so this time. The doormen were always kind, but of very limited help with taxi drivers. We would always solicit the help of an employee to inform the taxi driver of our destination. Most times the doormen didn’t know the locations, so we had to give the taxi driver directions via GPS. We decided then to ask the concierge to write the name of the business and address in the native language of a taxi driver in Marrrakech. That didn’t work either. So we resorted to using our cell phones to communicate with a driver in a language we do not speak. And even more upsetting, they never made an effort to get the actual price of the taxi ride, leaving us as foreigners to negotiate a price (there are no meters on the taxis). If I were asked by other friends who travel internationally, I would dissuade then from staying at the property. It is not a bad hotel, it does have many good employees, but it simply doesn’t provide an experience to justify its expense and a five star rating.

Dear Mr B., I'm sorry to hear about your disappointing experience at the Sofitel. It sounds like there were several instances where the service fell short of expectations, particularly regarding the room reservation, restaurant service, and assistance with transportation. It's understandable how frustrating it must have been to pay for a specific room category and not receive it upon arrival. Additionally, encountering issues with the availability of items listed on the menu, as well as experiencing poor service during breakfast, would certainly detract from the overall enjoyment of your stay. The challenges you faced with the doormen's assistance with taxi drivers also seem to have added unnecessary stress to your experience. It's disappointing that despite your efforts to communicate your needs, the hotel staff weren't able to effectively assist you in this regard. While it's positive to hear that there were some aspects of your stay that you found enjoyable, such as the lobby ambiance and the professionalism of the housekeeping staff, it's clear that there are areas where the hotel could improve to better meet the expectations of its guests. Thank you for sharing your feedback, as it provides valuable insight for both the hotel management and potential future guests. If you haven't already, it might be beneficial to express your concerns directly to the hotel management, as they may appreciate the opportunity to address and rectify these issues. Ahmed BENKIRANE Directeur Général / General Manager

Location Location Location.....

Customer review rating 5.0/5

Miten Friends - Confirmed reviews ALL

The hotel has a great location for experiencing all the best Marrakesh has to offer!

Dear Miten Amichand S., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Palais Imperial And Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE Directeur Général / General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.