Dear guest, we’re pleased that you appreciated the character and central location of our hotel, our friendly and helpful team, and especially the quality and variety of our breakfast. It’s also great to hear that you noticed and valued our sustainability efforts, such as refillable amenities, drinking water from the tap, and the information provided throughout the hotel. At the same time, we’re sorry that several practical aspects of your stay caused frustration. We understand that parking in particular can be challenging in a central Vienna location, and we regret that the information and logistics were not clear enough for you. We also sincerely apologize if you did not receive a response to your emails. This is certainly not the level of communication we aim to provide, and we will look into this internally. We have also taken note of your comments regarding the Wi-Fi security. The protection and security of our guests’ data is important to us, and we will pass your observation on to the responsible team for review. Thank you for providing such detailed and constructive feedback. While we’re pleased that many aspects of your stay met your expectations, we clearly see where we can improve. We hope to have the opportunity to welcome you and your family again and provide a smoother experience next time.

Dear guest, it means a great deal to us that this was already your third stay with us and that you once again had such a positive experience. Knowing that we continue to maintain a high standard is a wonderful compliment to our entire team. We’re especially happy to see your perfect ratings across all areas and your 10/10 recommendation. And of course, we’ll happily pass on your feedback to the whole team! We truly appreciate your continued loyalty as an ALL Silver member and for choosing Hotel Rathauspark Wien once again. We look forward to welcoming you and your family back on your next visit to Vienna! Your Hotel Rathauspark Team

Dear guest, thank you very much for your excellent review and perfect rating. We are delighted to hear that you had a successful and enjoyable stay with us. It is wonderful to know that you appreciated our quiet yet convenient location and that our team’s friendliness and helpfulness contributed positively to your experience. Your kind recommendation means a great deal to us and is truly appreciated by our entire team. Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back to Vienna in the future. Your Hotel Rathauspark Team

Dear Guest, thank you so much for your wonderful review! We are delighted that you enjoyed our excellent location, the peaceful surroundings, and the beautiful building. It is especially gratifying to hear that you appreciated our professional service and the wide selection at breakfast. Your positive feedback motivates our entire team. We look forward to welcoming you back again soon! Warm regards, Nicole Mandl - General Manager and your team at Hotel Rathauspark Wien Handwritten Collection

Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben um uns eine Bewertung für Ihren Aufenthalt zu geben. Es freut uns, dass Ihnen die Nähe zum Rathaus so gut gefallen hat. Ich hoffe wir dürfen Sie dann im nächsten Jahr wieder zum OÖ Ball bei uns im Hause begrüßen. Herzliche Grüße Nicole Mandl - Hoteldirektion und Ihr Team vom Hotel Rathauspark Wien Handwritten Collection