Novotel Wien City 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 033

Gwarancja
najniższej ceny
Novotel Wien City - Image 1
Novotel Wien City - Image 2
Novotel Wien City - Image 3
Novotel Wien City - Image 4
Aspernbrueckengasse 1, 1020 Wiedeń, Austria

Opis

O hotelu

  • Hotel Novotel znajduje się w odległości krótkiego spaceru od centrum Wiednia

  • Pokój VIP z balkonem i widokiem na obwodnicę

  • Bezpłatny pobyt dla dzieci w wieku do 16 lat w pokoju z rodzicami

  • Ścieżka joggingowa wzdłuż kanału Dunaju bezpośrednio przed hotelem

  • Restauracja serwuje dania regionalne & organiczne

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokalizacja hotelu

Novotel Wien City

Aspernbrueckengasse 1
1020 Wiedeń
Austria

Pozycja GPS:48.213099, 16.382962

Telefon
Faks +43 1 90303555

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

5 SENSES

Nowoczesna restauracja podająca specjały regionalne i międzynarodowe przygotowane ze świeżych, najlepszych składników sezonowych. Wszystkie dania można zamówić w 3 rozmiarach porcji: najmniejszą, by poznać smak dania, jako zakąskę lub jako danie główne.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 1 033

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 980

“Good Location, Average Service”

Ocena na stronie TripAdvisor 4.0/5

759negarh Opinia zatwierdzona w TripAdvisor

I stayed at this hotel for three nights in September 2025. The location is excellent — very convenient for the metro and easy access to the city center. Breakfast was average for a 4-star hotel. My room was on the first floor facing the street. Although I placed the “Please clean my room” sign, housekeeping didn’t come until I asked. The cleaning was quite superficial, and tea and coffee were not refilled. The next day, housekeeping came around 6 p.m., which was rather late, and only refilled the tea. I was surprised to see that the glasses were washed in the bathroom sink without detergent — not very hygienic in my opinion. I requested new glasses the following day, and they replaced them. A jug was provided for filling water from the bathroom tap, which I didn’t find hygienic either. Overall, the location was great, but housekeeping quality and hygiene standards should be improved.

Dear Guest, Thank you for taking the time to share this review of your stay with us. We appreciate your positive overall rating and are glad you recognized our team's efforts. However, we sincerely regret that certain service aspects during your stay fell short of expectations. Our housekeeping team is available daily until 6:00 PM and would have been happy to address any immediate needs upon request. Cleanliness standards are paramount, and we've reinforced proper glass-cleaning protocols with our staff. Nonetheless, we're delighted our central location served you well for exploring Vienna. The Nestroyplatz metro station's proximity makes city access particularly convenient for guests. We do hope that we will have the chance to see you again in the future. Best wishes, Markus Koller, General Manager

Ocena klientów 4.5/5

Pawel P. Rodziny - Opinie potwierdzone ALL

Barman, kolacja, sniadanie, pokój i lokalizacja zdecydowanie na plus. Jedyny minus to parking zlokalizowany poza hotelem oraz goscie hotelowi glosno sluchajacy/grajacy w gry w hotelowej restauracji

Panie Pawle, Dziękujemy za podzielenie się swoimi wrażeniami z pobytu w Novotel Wien City. Miło nam, że miał Pan pozytywne doświadczenia podczas rodzinnego pobytu. Cieszymy się, że docenił Pan profesjonalizm naszego barmana oraz jakość kolacji i śniadań. Komfort pokoju to dla nas priorytet, który staramy się utrzymać po ostatniej modernizacji. Niemniej jednak rozumiemy, że lokalizacja parkingu poza hotelem mogła być niedogodnością. Zapewniamy, że dysponujemy 25 miejscami parkingowymi w odległości 200 metrów, dostępnymi po wcześniejszym uzgodnieniu z recepcją. Cieszymy się również, że centralna lokalizacja przy Aspernbrückengasse ułatwiła Panu zwiedzanie Wiednia. Bliskość przystanków transportu publicznego rzeczywiście pozwala szybko dotrzeć do głównych atrakcji miasta. Mamy nadzieję, że będzie Pan miał okazję pojawiać się u nas częściej. Z wyrazami szacunku, Markus Koller, Cluster General Manager

AVOID, AVOID!! If I wanted cold showers I would go camping!!

Ocena na stronie TripAdvisor 1.0/5

Vacation08814344560 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Yet again this morning no hot water, despite taking it at 5am. This goes beyond an inconvenience, this is not acceptable, simple basics for a hotel to offer paying guest. A refund for my stay I think should be offered!! I was not told this shortage of hot water during my booking, if I had I would not have booked it. Trying to Glam it up, calling it a ‘DIVA Alert’, no it’s basic hygiene!! I will not stay here again. AVOID, AVOID!!

Dear Guest, Thank you for sharing a review. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the difficulties you experienced with the hot water supply. This issue arose due to a scheduled maintenance intervention, which was communicated within the hotel, as well as an unexpected technical pump failure that occurred during your visit. Our team worked promptly to restore the full service, and we can confirm that hot water was reinstated in the guestrooms by the late morning hours of September 11th. We fully understand how essential this amenity is during a stay and sincerely apologize for the inconvenience experienced. We value feedback from our guests and would welcome the opportunity to discuss this matter further with you directly. We hope you will reconsider and give us another opportunity to provide the experience you expected. Best regards, Markus Koller, Cluster General Manager

Night Club across the street

Ocena na stronie TripAdvisor 2.0/5

aroundtheworld57 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I booked the Novotel based on the reviews here and the fact it’s a chain where you know what you’re getting. Standard rooms, standard service, convenient location - what can go wrong for a four days business trip to Vienna? While the hotel provides soundproof windows, they can’t cancel out the remarkable sound system from the nightclub across the street. I asked for a quiet room at check-in and they handed me a key for room 306. the room - as most rooms in this hotel - are facing the nightclub Praterstrasse. First night and I hardly slept due to the noise from the club and the party crowd outside on the street. I raised this with reception, they were very understanding and I was told that I’m not the only one who complained about the noise that night. The next day I was promised a quieter room and was moved to room 411. different floor - same problem. When I called the reception I was assured there’s nothing that can be done as the club has a concession until 6am. There are no other rooms available. Two nights in a row with hardly any sleep is annoying to say the least. While the staff can’t help the situation I am really surprised that this is not mentioned here more often. The staff knows about this problem and guests frequently complain. While there might be nothing that can be done about the night club and its party guests outside, I would have appreciated if it was mention here in the reviews. I would have booked an alternative.

Dear Guest, Thank you for taking the time to provide this feedback. We appreciate your confidence in choosing our hotel based on positive reviews and brand reputation. Our team always strives to maintain consistent standards across our locations. However, we sincerely apologize that your experience fell short in some areas. While our soundproof windows and upper-floor rooms typically help manage urban noise, we understand these measures proved insufficient during your visit. Our front desk team remains available around the clock to assist guests with any concerns. We're particularly grateful you acknowledged our staff's efforts to address the situation. Our location near Vienna's vibrant districts remains popular with guests seeking convenient access to the city center, accessible via our nearby public transport links. We hope you will return for an improved experience in the future. Kind regards, Markus Koller, Cluster General Manager

Below Par

Ocena na stronie TripAdvisor 1.0/5

Sara M Opinia zatwierdzona w TripAdvisor

Review for Novotel Wien City This was my second (and definitely last) stay at this hotel. The first time was already a disaster, but I thought I’d give it another chance since it’s close to my office. Big mistake. First of all, don’t be fooled by the glossy photos online – the rooms are tiny. Housekeeping is a joke: for 4 days straight they didn’t bother removing used coffee cups or water glasses, and there were zero toiletries provided. One year later, the bathroom sink drain in the exact same room number is still clogged. Clearly maintenance is non-existent. The staff? Unfriendly, unaccommodating, and absolutely indifferent. This was consistent across both visits. One evening the hallway had no lights – I reported it, and nothing was done even after 5 hours. But here’s the absolute dealbreaker: housekeeping left my room door completely open from 9 AM until 6 PM. Yes, you read that right – my room was unlocked and exposed for nine hours. Anyone could have just walked in. When I told the manager, he showed care initially but totally ignored me afterwards and nothing has been done. That level of negligence is beyond unacceptable. This hotel is unsafe, poorly run, and shows zero respect for guests. I would never recommend it to anyone. There are plenty of other options in the area – even another Accor hotel just a 2-minute walk away that offers the same price with infinitely better service. Avoid Novotel Wien City at all costs.

Dear Guest, Thank you for this review about your recent stay. We sincerely apologize that your experience fell short of our standards in multiple aspects. While we always aim to provide seamless stays, we recognize we missed opportunities to address your concerns during your visit. Our 24-hour reception team is trained to promptly resolve maintenance issues and security matters, and we regret this wasn't your experience. We've reinforced our room inspection protocols to prevent oversights in future preparations. Your feedback about service interactions has been shared with our leadership team for coaching purposes. We take security seriously and have reviewed door closure verification procedures with housekeeping. We hope we can welcome you back in the future. Kind regards, Markus Koller, Cluster General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 181 Liczba opinii 9.1/10 Lokalizacja
  • 1 131 Liczba opinii 6.7/10 Pokój
  • 972 Liczba opinii 7.7/10 Obsługa
  • 15 Liczba opinii 8.1/10 Internet
  • 626 Liczba opinii 6.9/10 Śniadanie
  • 530 Liczba opinii 7.3/10 Czystość
  • 223 Liczba opinii 4.5/10 Dobra oferta cenowa

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Wiedeń - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.