‏‫ريكسوس المعيريد رأس الخيمة 5 نجوم

Dear Mr. Z., We are truly delighted to hear that you had a wonderful stay and that our service left such a strong impression on you, especially given your extensive travel experience. Your kind words about our team, professionalism, and overall experience are sincerely appreciated. It is also a pleasure to know that you enjoyed dining at Orient Restaurant, and we are especially grateful for your recognition of our team member who made your experience memorable. We will do our best to share your appreciation with her, as we are sure she will be encouraged by your kind mention. At the same time, thank you for bringing the matter of mosquitoes to our attention. While this can occasionally be influenced by external environmental factors, please rest assured that we take such concerns seriously and continuously implement preventive measures to enhance our guests’ comfort. We are also grateful for your positive comments regarding your recognition as an ALL – Accor Live Limitless member and your appreciation of our sustainability initiatives. Thank you once again for your valuable feedback and recommendation. We truly look forward to welcoming you back for another exceptional stay. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Walid A., We are delighted to hear that you had a very enjoyable experience, especially that the resort was a great choice for children. Creating memorable family moments is something we truly strive for. We also appreciate your valuable suggestions regarding increasing the variety of water games and offering more ice cream flavors. Your feedback is important to us, and we will certainly share it with the relevant teams as we continuously look for ways to enhance our guest experience. Thank you once again for your recommendation. We hope to welcome you and your family back for an even more enjoyable stay in the near future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mohammad, We are truly delighted to know that your overall experience was exceptional and that you appreciated the refined details, the professionalism and friendliness of our team, as well as the quality and variety of our food offerings. It is also rewarding to hear that the cleanliness and amenities of your room reflected the high standards we strive to maintain. At the same time, we sincerely appreciate you highlighting the areas where we can improve. Please accept our apologies for the inconvenience caused by the air conditioning performance, as well as any discomfort related to the room size. Your comments have been shared with our engineering and management teams for review and improvement. Regarding the balcony experience, we regret that mosquitoes affected your ability to fully enjoy this space. We understand how important this is, and we are continuously working on enhancing our pest control measures to ensure a more comfortable outdoor environment for our guests. Your feedback is extremely valuable to us, and it helps us continue to refine the experience we offer. We hope to have the pleasure of welcoming you back again and providing you with a stay that exceeds your expectations in every aspect. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Ms. Rabya K., Thank you very much for taking the time to share your feedback with us. We truly regret any inconvenience you experienced during your stay. Kindly allow us to clarify that, at the time of your request, we were unfortunately unable to process a refund as the night had already been posted upon your check-out. That said, we genuinely wanted to make your departure more comfortable and were pleased to extend a late check-out as a small gesture of goodwill. Your feedback is very important to us, and we sincerely hope to have the opportunity to welcome you again and provide you with a more seamless experience. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Ms. Maryam, Thank you for taking the time to share your feedback with us. We are truly sorry to read about your disappointment with your recent experience and regret that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies if any interaction with our team came across as unprofessional, as this is certainly not reflective of the service standards we strive to uphold. Regarding the additional charge mentioned in your comment, we would like to kindly clarify that this was related to an extra guest accommodated in the booking, which resulted in a supplement in line with our hotel policy. We regret if this was not clearly communicated at the time and understand how this may have caused frustration. Please rest assured that we take all guest feedback very seriously, and your comments have been shared with the relevant teams for review and further improvement in both communication and service delivery. We sincerely value all our guests and are always committed to providing a respectful and welcoming environment for everyone. We would genuinely appreciate the opportunity to welcome you back in the future and personally ensure you have a much more positive and enjoyable stay with us, as we are confident we can restore your trust and deliver a great experience. Warm regards, Iana Front Office Manager Rixos Al Mairid Ras Al Khaimah