Dear Faten K., Thank you for sharing your wonderful feedback following your stay at Rixos Al Mairid Ras Al Khaimah. We are delighted to hear that you and your children had a fantastic time and enjoyed our safe and clean pools. It is also wonderful to know that you appreciated the respectful service from our team, the variety of food, and our delicious coffee. Your kind words are truly appreciated and will be shared with the team as encouragement to continue delivering memorable experiences to our guests. We look forward to welcoming you and your family back for another wonderful stay very soon. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mariam M., Warm greetings from Rixos Al Mairid Ras Al Khaimah. Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had a truly enjoyable experience and were pleased with the quality and variety of our food offerings, as well as the facilities and services available throughout the resort. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We hope to have the pleasure of welcoming you back to Rixos Al Mairid Ras Al Khaimah for another memorable experience. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah.

Dear Mrs. Aljenaibi, Thank you very much for taking the time to share your feedback with us. We are delighted to know that you and your family had a very good stay and that you were pleased with your accommodation, cleanliness, and the service provided by our team. Your perfect scores for our colleagues and check-in are especially appreciated. We are also grateful for your kind recognition of our colleague - Ehab, who assisted with your luggage. Your kind words about his respectful and cooperative service will mean a great deal to him. We are sorry that the air conditioning did not provide the level of comfort you expected, and we appreciate you bringing this to our attention. Thank you once again for your lovely feedback and for recommending Rixos Al Mairid Ras Al Khaimah. We look forward to welcoming you and your family again. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Mairid Ras Al Khaimah

Dear Mr.Mohammad, Thank you very much for taking the time to share your feedback with us. We are delighted to know that you enjoyed your stay and were pleased with the excellent service provided by our team. We are especially grateful for your kind recognition of our manager and are pleased that the shuttle service concern was resolved promptly to your satisfaction. Your feedback is greatly appreciated and will certainly encourage our team to continue providing attentive and caring service to our guests. It was a pleasure having you with us, and we sincerely hope to welcome you back to Rixos Al Mairid Ras Al Khaimah for another enjoyable stay. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Mr. Jris a., Thank you for taking the time to share your feedback following your recent stay at Rixos Al Mairid Ras Al Khaimah. We are truly saddened to learn that, despite our team's sincere efforts and the room upgrade we arranged in the hope of making your stay more enjoyable, your experience did not meet your expectations. Please accept our sincere apologies for the disappointment you encountered. We regret the issues you experienced with the condition of the room, the air conditioning, delays in the buggy service, and the slow room service. We also appreciate your comments regarding the mattress, breakfast, cleanliness, and overall service. This is certainly not the standard of comfort and hospitality we strive to provide, and your feedback has been shared with the relevant department heads for immediate review and corrective action. As a valued ALL – Accor Live Limitless Classic member, your satisfaction is very important to us. While we are disappointed that we were unable to create the positive experience we had intended, we genuinely appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity in the future to restore your confidence and provide you with the exceptional stay that reflects the true standards of Rixos Al Mairid Ras Al Khaimah. Kind regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Wasim, Thank you for taking the time to share your feedback. We are delighted to hear that you had an excellent experience and enjoyed our convenient location. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional hospitality. We look forward to welcoming you back to Rixos Al Mairid Ras Al Khaimah for another memorable stay. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr. Fahad A. A., Thank you very much for taking the time to share your feedback. We are pleased to know that you enjoyed your family beach experience with us and appreciated the quality of our food. Your kind comments are truly valued and will be shared with our team as encouragement. We appreciate your loyalty as an ALL – Accor Live Limitless Classic member. Your feedback is important to us, and we look forward to welcoming you and your family back to Rixos Al Mairid Ras Al Khaimah for an even more memorable stay in the future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Ms. A., Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, please accept our sincere apologies that your experience did not meet your expectations. We are truly sorry to learn about your concerns regarding the cleanliness of the villa, the noise levels, the service you received, and the delay with the luggage assistance upon your departure. This is certainly not the impression we aim to leave with our guests. We were especially sorry to read about your mother's recent surgery, and we sincerely hope she is recovering well. We understand that this made comfort and convenience even more important during your stay. Regarding your request for breakfast to be served in the room, we have carefully reviewed the records with our team. We found that the request was initially approved; however, it was later declined by someone from your villa. It is possible that a misunderstanding occurred during the communication, and we are sorry for any confusion or disappointment this may have caused. Your comments regarding the attentiveness of our team, the condition of the villa, and the overall level of service have been shared with the relevant department heads for immediate review. We are committed to learning from your feedback and ensuring that improvements are made where needed. We truly regret that we were unable to provide you with the seamless and caring experience you had anticipated. We appreciate your valuable feedback and hope you will consider giving us another opportunity in the future to restore your confidence in our resort. Kind regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Maryam A., We are delighted to hear that you had an amazing experience with us and that our team provided excellent service throughout your stay. Your kind words are truly appreciated and will be shared with our colleagues, who are dedicated to creating memorable experiences for our guests. Thank you for choosing Rixos Al Mairid Ras Al Khaimah. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr. E. B., Thank you very much for sharing your kind feedback following your recent stay at Rixos Al Mairid Ras Al Khaimah. We are truly delighted to know that you had an exceptional stay with us and that the resort provided a family-friendly experience that met your expectations. It is especially rewarding to hear that you found everything convenient enough to enjoy a holiday close to home without the need to travel abroad. Your positive feedback is greatly appreciated and serves as a wonderful motivation for our entire team. We look forward to welcoming you and your family back again for another memorable stay. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Mr. Z., We are truly delighted to hear that you had a wonderful stay and that our service left such a strong impression on you, especially given your extensive travel experience. Your kind words about our team, professionalism, and overall experience are sincerely appreciated. It is also a pleasure to know that you enjoyed dining at Orient Restaurant, and we are especially grateful for your recognition of our team member who made your experience memorable. We will do our best to share your appreciation with her, as we are sure she will be encouraged by your kind mention. At the same time, thank you for bringing the matter of mosquitoes to our attention. While this can occasionally be influenced by external environmental factors, please rest assured that we take such concerns seriously and continuously implement preventive measures to enhance our guests’ comfort. We are also grateful for your positive comments regarding your recognition as an ALL – Accor Live Limitless member and your appreciation of our sustainability initiatives. Thank you once again for your valuable feedback and recommendation. We truly look forward to welcoming you back for another exceptional stay. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Walid A., We are delighted to hear that you had a very enjoyable experience, especially that the resort was a great choice for children. Creating memorable family moments is something we truly strive for. We also appreciate your valuable suggestions regarding increasing the variety of water games and offering more ice cream flavors. Your feedback is important to us, and we will certainly share it with the relevant teams as we continuously look for ways to enhance our guest experience. Thank you once again for your recommendation. We hope to welcome you and your family back for an even more enjoyable stay in the near future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mohammad, We are truly delighted to know that your overall experience was exceptional and that you appreciated the refined details, the professionalism and friendliness of our team, as well as the quality and variety of our food offerings. It is also rewarding to hear that the cleanliness and amenities of your room reflected the high standards we strive to maintain. At the same time, we sincerely appreciate you highlighting the areas where we can improve. Please accept our apologies for the inconvenience caused by the air conditioning performance, as well as any discomfort related to the room size. Your comments have been shared with our engineering and management teams for review and improvement. Regarding the balcony experience, we regret that mosquitoes affected your ability to fully enjoy this space. We understand how important this is, and we are continuously working on enhancing our pest control measures to ensure a more comfortable outdoor environment for our guests. Your feedback is extremely valuable to us, and it helps us continue to refine the experience we offer. We hope to have the pleasure of welcoming you back again and providing you with a stay that exceeds your expectations in every aspect. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Ms. Rabya K., Thank you very much for taking the time to share your feedback with us. We truly regret any inconvenience you experienced during your stay. Kindly allow us to clarify that, at the time of your request, we were unfortunately unable to process a refund as the night had already been posted upon your check-out. That said, we genuinely wanted to make your departure more comfortable and were pleased to extend a late check-out as a small gesture of goodwill. Your feedback is very important to us, and we sincerely hope to have the opportunity to welcome you again and provide you with a more seamless experience. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Ms. Maryam, Thank you for taking the time to share your feedback with us. We are truly sorry to read about your disappointment with your recent experience and regret that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies if any interaction with our team came across as unprofessional, as this is certainly not reflective of the service standards we strive to uphold. Regarding the additional charge mentioned in your comment, we would like to kindly clarify that this was related to an extra guest accommodated in the booking, which resulted in a supplement in line with our hotel policy. We regret if this was not clearly communicated at the time and understand how this may have caused frustration. Please rest assured that we take all guest feedback very seriously, and your comments have been shared with the relevant teams for review and further improvement in both communication and service delivery. We sincerely value all our guests and are always committed to providing a respectful and welcoming environment for everyone. We would genuinely appreciate the opportunity to welcome you back in the future and personally ensure you have a much more positive and enjoyable stay with us, as we are confident we can restore your trust and deliver a great experience. Warm regards, Iana Front Office Manager Rixos Al Mairid Ras Al Khaimah

Dear Khadija, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the cleanliness, the quality of service, the delicious food, and the comfort of your room. It’s wonderful to hear that these elements contributed to a pleasant and relaxing stay. Your kind words mean a lot to our team, and we truly appreciate your feedback. We continuously strive to enhance every aspect of the guest experience and your comments help us in this journey. We hope to have the pleasure of welcoming you back to Rixos Al Mairid Ras Al Khaimah for another memorable stay. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr. Mubarak A. q., Thank you for sharing your valuable feedback and for rating your experience so highly. We are delighted to know that you enjoyed our location and that Prakash made a positive impression by welcoming you warmly and providing excellent service. Creating genuine Rixos Moments through heartfelt hospitality is at the core of what we do, and your kind words truly reflect this commitment. Your appreciation will be proudly shared with Prakash and our team, as it serves as wonderful motivation to continue delivering exceptional experiences. We look forward to welcoming you back to Rixos A. Mairid Ras A. Khaimah for another memorable stay. Warm regards, Rixos A. Mairid Ras A. Khaimah

Dear Mr. Hamdan A., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Al Mairid Ras Al Khaimah. We appreciate your kind words about our location and the overall beauty of our hotel. However, I regret to hear about the issues you encountered during your visit, particularly concerning the unpleasant odor in your room and the delay in communication with our reception team. I would like to sincerely apologize for the inconvenience caused by the odor in your room. It is our standard practice to ensure that all rooms are thoroughly cleaned and maintained to the highest standards. Your feedback regarding this matter will be addressed with our housekeeping team to prevent such occurrences in the future. We strive to provide a comfortable environment for all our guests, and I regret that we fell short during your stay. Regarding the response time from our reception, I understand how frustrating it can be to experience delays, especially when addressing urgent matters. We continuously work on improving our communication processes to enhance our guests' experiences. Your comments will be taken into consideration as we review our service standards. I appreciate your loyalty to our hotel, and it is concerning to hear that this was not your usual positive experience. Please rest assured that we value your feedback and will use it to improve our services. Your suggestion about the bathroom maintenance has also been noted for our ongoing maintenance schedules. Thank you once again for your input. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Best Regards, Rixos al Mairid Ras al Khaimah Team

Dear Amad K., Thank you very much for your positive review. We are extremely pleased that your experience at the hotel was exceptional and that you enjoyed the service and location of the hotel. We look forward to serving you again in the future. Best regards, The Rixos Al Marjan Ras Al Khaimah Team