‏‫ريكسوس المعيريد رأس الخيمة 5 نجوم

Dear Mr. Fahad A. A., Thank you very much for taking the time to share your feedback. We are pleased to know that you enjoyed your family beach experience with us and appreciated the quality of our food. Your kind comments are truly valued and will be shared with our team as encouragement. We appreciate your loyalty as an ALL – Accor Live Limitless Classic member. Your feedback is important to us, and we look forward to welcoming you and your family back to Rixos Al Mairid Ras Al Khaimah for an even more memorable stay in the future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Ms. A., Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, please accept our sincere apologies that your experience did not meet your expectations. We are truly sorry to learn about your concerns regarding the cleanliness of the villa, the noise levels, the service you received, and the delay with the luggage assistance upon your departure. This is certainly not the impression we aim to leave with our guests. We were especially sorry to read about your mother's recent surgery, and we sincerely hope she is recovering well. We understand that this made comfort and convenience even more important during your stay. Regarding your request for breakfast to be served in the room, we have carefully reviewed the records with our team. We found that the request was initially approved; however, it was later declined by someone from your villa. It is possible that a misunderstanding occurred during the communication, and we are sorry for any confusion or disappointment this may have caused. Your comments regarding the attentiveness of our team, the condition of the villa, and the overall level of service have been shared with the relevant department heads for immediate review. We are committed to learning from your feedback and ensuring that improvements are made where needed. We truly regret that we were unable to provide you with the seamless and caring experience you had anticipated. We appreciate your valuable feedback and hope you will consider giving us another opportunity in the future to restore your confidence in our resort. Kind regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Maryam A., We are delighted to hear that you had an amazing experience with us and that our team provided excellent service throughout your stay. Your kind words are truly appreciated and will be shared with our colleagues, who are dedicated to creating memorable experiences for our guests. Thank you for choosing Rixos Al Mairid Ras Al Khaimah. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr. E. B., Thank you very much for sharing your kind feedback following your recent stay at Rixos Al Mairid Ras Al Khaimah. We are truly delighted to know that you had an exceptional stay with us and that the resort provided a family-friendly experience that met your expectations. It is especially rewarding to hear that you found everything convenient enough to enjoy a holiday close to home without the need to travel abroad. Your positive feedback is greatly appreciated and serves as a wonderful motivation for our entire team. We look forward to welcoming you and your family back again for another memorable stay. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Mr. Z., We are truly delighted to hear that you had a wonderful stay and that our service left such a strong impression on you, especially given your extensive travel experience. Your kind words about our team, professionalism, and overall experience are sincerely appreciated. It is also a pleasure to know that you enjoyed dining at Orient Restaurant, and we are especially grateful for your recognition of our team member who made your experience memorable. We will do our best to share your appreciation with her, as we are sure she will be encouraged by your kind mention. At the same time, thank you for bringing the matter of mosquitoes to our attention. While this can occasionally be influenced by external environmental factors, please rest assured that we take such concerns seriously and continuously implement preventive measures to enhance our guests’ comfort. We are also grateful for your positive comments regarding your recognition as an ALL – Accor Live Limitless member and your appreciation of our sustainability initiatives. Thank you once again for your valuable feedback and recommendation. We truly look forward to welcoming you back for another exceptional stay. Warm regards, Rixos Al Mairid Ras Al Khaimah Team