ريكسوس باب البحر 5 نجوم

Dear Mr. Mamdouh D., Thank you for taking the time to share your honest feedback with us. We are regretted to hear that your overall experience did not meet your expectations, particularly as you appreciated the quality of the rooms. Regarding the pool temperature, we understand that individual preferences can vary, and we regret that the water temperature was not comfortable for you. Our pool temperatures are monitored by the relevant team, taking into consideration the weather and seasonal conditions. Nevertheless, we appreciate your feedback and will share it with the appropriate team. We are sincerely regret that the food selection and quality did not meet your expectations. Our main restaurant offers a wide variety of meals and international cuisines, with themed evenings throughout the week, including Seafood, Asian, Turf & Surf, Arabian, Turkish, and Italian selections. In addition, our five à la carte restaurants operate on a rotating schedule, providing further dining choices. Our chefs are also available during meal periods to assist guests, provide recommendations, and, where possible, accommodate individual preferences. We understand that taste and preferences are personal, and we always encourage guests to share any concerns with our culinary team or Guest Relations Team during their stay so that we can explore suitable alternatives. Regarding the bathroom and bidet, we are pleased that you found the room itself excellent, but we are regret that the bathroom facilities did not meet your expectations. Your comments regarding the bidet and bathroom condition have been noted and will be shared with the relevant team for review. With regard to the à la carte restaurant reservations, we understand your concerns. Reservations are subject to restaurant capacity and demand, and during busy periods preferred restaurants and dining times can become fully booked very quickly. When this happens, our team is always available to assist with alternative restaurants or available timings where possible. We sincerely wish you had shared these concerns with us during your stay. Our Guest Relations Team is available 24 hours a day, and we are always happy to listen, assist, and explore possible solutions while guests are still with us. Should you decide to give us another opportunity in the future, please do not hesitate to contact me directly. I would be personally pleased to take care of your stay and ensure that your preferences and concerns are followed up from the beginning. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience. Best regards, Anastasia Afremchuk Guest Relations Supervisor

Dear Aladdin A., Thank you for taking the time to share your feedback with us, particularly as you have experienced Rixos Bab A. Bahr in previous years. We are regretted to hear that some aspects of your recent stay did not meet the level you had previously experienced. Regarding the room location and early-morning noise, we regret that this affected your comfort. We understand how important a peaceful environment is, particularly during a relaxing holiday. Room allocation is subject to availability, and we always do our best to accommodate location preferences whenever possible. Had this concern been brought to our attention during your stay, our Guest Relations Team would have been pleased to explore any available alternative room options. Regarding the buffet selection, we are sorry that you felt the variety was more limited compared with your previous visits. Our main restaurant offers a broad selection of dishes and international cuisines, with themed evenings throughout the week, including Seafood, Asian, Turf & Surf, Arabian, Turkish, and Italian cuisine. Our five à la carte restaurants also operate on a rotating schedule, providing additional dining experiences. We appreciate your comments regarding the beverage selection as well. Our team is continuously reviewing guest preferences and feedback, and we will share your observations with the Food & Beverage team for consideration. With regard to the Infinity Pool Bar, we sincerely regret for the waiting time you experienced. We also encourage our guests to contact our Guest Relations Team during their stay whenever they experience any concern. We are available 24 hours a day and are always happy to listen, coordinate with the relevant department, and explore possible solutions immediately. Thank you once again for your valuable feedback. As a returning guest, your observations are particularly important to us, and we hope to have the opportunity to welcome you again and provide an experience more in line with the standards you remember from your previous stays. Best regards, Anastasia Avramchuk Guest Relations Supervisor

Dear Zaid Ibrahim Bazgoz, Thank you for taking the time to share your feedback with us, and especially for returning to Rixos Bab Al Bahr as a regular guest. We are genuinely regretted to hear that the food quality during your recent visit did not meet the level you experienced with us three months ago. We understand that returning guests naturally compare their experiences, and we appreciate your honesty in highlighting the difference you perceived. Our main restaurant continues to offer a wide variety of dishes and international cuisines, with different themed evenings throughout the week, including Seafood, Asian, Turf & Surf, Arabian, Turkish, and Italian selections. In addition, our five à la carte restaurants operate on a rotating schedule, providing further dining options. Our chefs are also available during meal periods to assist guests, recommend dishes, and, where possible, accommodate individual preferences. Nevertheless, we take your specific comments regarding the quality of the food seriously and will share them with our Culinary and Food & Beverage teams for further review. As a returning guest, your feedback is particularly valuable to us, as maintaining consistency is an important part of the experience we aim to provide. We are sorry that on this occasion we did not meet the standard you had previously enjoyed with us. Should you decide to visit us again, please do not hesitate to contact me directly. I would be personally pleased to take care of your stay and ensure that your preferences and expectations are communicated to the relevant teams from the beginning. Thank you once again for your continued trust in Rixos Bab Al Bahr and for giving us the opportunity to improve. Best regards, Anastasia Avramchuk Guest Relations Supervisor

Dear Mohamed Ahmed, Thank you very much for your kind review. We are delighted to know that you enjoyed your stay with us and appreciated the efforts of our team. Your encouraging feedback means a great deal to us and motivates us to continue delivering exceptional service and memorable experiences to all our guests. We look forward to welcoming you back to Rixos Bab Al Bahr soon. Best regards, Polina Arzamastseva Guest Relations Manager

Dear Aghiad I., We are very grateful for your positive feedback regarding your stay at Rixos Bab Al Bahr. We are honored to know that the staff contributed to making your experience comfortable and enjoyable, and that you enjoyed the various facilities and restaurants. We appreciate your suggestion regarding the presence of ongoing promotions, and we hope to see you again soon for another enjoyable experience. Best regards, Paulina Armzitseva Guest Relations Manager