ريكسوس باب البحر 5 نجوم

Dear Mr. Ibrahim J., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. First and foremost, we sincerely regret for the shortcomings you experienced during the reservation process. Please be assured that we will thoroughly investigate your comments with the relevant departments and take your feedback into serious consideration as we continue to improve our service and communication. Regarding room allocation, we understand your request for a room in a more convenient location due to your wife's pregnancy. While we always do our best to accommodate guests' preferences, room assignments are subject to availability at the time of arrival and therefore cannot be guaranteed. We would also like to clarify that our resort consists of three buildings. While Building 1 is closer to the reception and the main restaurant, Buildings 2 and 3 are similarly positioned in relation to the resort's other facilities. Our team always aims to allocate rooms as efficiently as possible while considering occupancy levels and guest requests. We also noted your expected arrival time in your reservation. We are always pleased to welcome guests who arrive before their room is ready, as they are welcome to begin enjoying the resort's facilities and lunch while we complete the room preparation. Please be assured that our team always does its utmost to have rooms ready as early as possible. However, room availability depends on the departure time of previous guests and the time required to ensure each room meets our cleanliness and quality standards before check-in. On a positive note, we are delighted to know that you enjoyed your experience at our Turkish restaurant and that our team there made a positive impression. We will be sure to share your kind comments with them. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us improve our guest experience. For any future stay, please feel free to contact me personally before your arrival. I would be delighted to assist with your reservation and do my best to ensure a smooth and enjoyable experience. We regret the inconveniences you encountered and sincerely hope to have the opportunity to welcome you back. Kind regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Eman K., Thank you for taking the time to share your feedback. We are truly regretted to learn that your most recent stay did not meet the expectations you have built from your previous visits with us. It is always sadness for us to hear when a returning guest feels that their experience has declined, as maintaining consistency and guest satisfaction is very important to us. Unfortunately, your comment does not include specific details regarding the areas that fell short of your expectations, which makes it difficult for us to fully understand and address your concerns. We would greatly appreciate any further information you may be able to share. Please be assured that our Guest Relations and Management teams are always available throughout the resort to assist guests in real time and resolve any concerns on the spot. Had we been made aware during your stay, we would have been pleased to review the situation and take appropriate action to improve your experience. At Rixos Bab Al Bahr, guest satisfaction remains our highest priority, and we continuously strive to deliver the level of service and experience our returning guests expect and deserve. We truly value your loyalty and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. Maitha M., Thank you for taking the time to share your feedback. We are truly regretted to learn about your experience, particularly as you were travelling with a young baby. Please accept our sincere apologies for the inconvenience and distress caused during your arrival. While check-in procedures may take longer during peak periods, guests with infants are always expected to be given appropriate care, attention, and assistance, and we regret that this was not reflected in your experience. We are also concerned to read your comments regarding the room cleanliness. Please be assured that cleanliness and hygiene are of the highest priority at Rixos Bab Al Bahr, and all rooms are thoroughly inspected prior to guest arrival. Your comments have been shared with our Housekeeping and Quality teams for immediate investigation and corrective action. This is certainly not the level of service we strive to deliver, and we deeply regret that we were not given the opportunity to address these concerns during your stay. Our Guest Relations and Management teams are available 24/7 and would have been pleased to assist you immediately, including arranging additional housekeeping support or alternative accommodation if required. At Rixos Bab Al Bahr, guest satisfaction remains our top priority, and we sincerely regret that your experience did not reflect our usual standards. We would truly appreciate the opportunity to welcome you back in the future for a more comfortable and enjoyable stay. Please feel free to contact me personally prior to your next visit so I may personally assist you and ensure everything is arranged smoothly for you and your family. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Jollanar S., Thank you for your kind words. We are delighted to hear that you had a wonderful experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon for another memorable visit. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Rahaf Latous, We are delighted to hear that you and your children had a pleasant stay and that you found everything beautiful during your visit. Your kind words are truly appreciated. We have also taken note of your comments regarding the lunch and dinner offerings and their suitability to Eastern taste preferences. Feedback like yours is valuable and will be shared with our culinary team for further review and enhancement of our dining experience. We look forward to welcoming you and your family back again for an even more enjoyable stay. Best regards, Paulina Arazmastseva Guest Relations Manager