Dear Khun Thanasak, Thank you for taking the time to share your detailed feedback following your 3-night, 2-day stay at Novotel Koh Si Chang. First and foremost, please accept our sincere apologies for the inconveniences you experienced throughout your stay. We fully understand how frustrating it must have been to encounter repeated issues, including the key card not working, the curtain not closing properly, the bathroom light, the TV signal, and the need to contact our team several times for assistance. We are also sorry to hear about the dust you found in the room and that the extra bed was uncomfortable. We understand that a comfortable and restful sleep is an important part of any holiday, and your comments regarding the extra bed are especially valuable. We will share your feedback with the relevant teams for further review and improvement. While we are pleased that you found our location convenient and easy to travel to, we regret that the technical issues and room conditions affected your overall experience. Thank you again for bringing these matters to our attention. Your feedback is important to us and will help us improve our room readiness, maintenance follow-up, and service standards. We sincerely hope to have the opportunity to welcome you back and provide you with a much smoother and more comfortable experience on your next visit. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Benjamas, Thank you very much for your wonderful 100/100 rating and for sharing such a lovely review. We are delighted to hear that you enjoyed the beautiful surroundings of Novotel Koh Si Chang and were impressed by the helpfulness and service of our team. It is especially heartwarming to know that the birthday cake prepared by our team helped make your celebration even more special. Your kind words mean a great deal to us and are a wonderful encouragement to the entire team. We look forward to welcoming you back to Novotel Koh Si Chang and creating more memorable moments with you on your next visit. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Nuttapon, Thank you very much for your wonderful 100/100 rating and for sharing your positive feedback with us. We are delighted to hear that you were impressed with your stay at Novotel Koh Si Chang and enjoyed our beautiful views and convenient location. It is also wonderful to know that you were pleased with the service provided by our team. Your kind words are a great encouragement to all of us, and we truly appreciate your support. We look forward to welcoming you back to Novotel Koh Si Chang for another memorable stay by the sea. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Rattanaphorn, Thank you for taking the time to share your feedback with us. We truly appreciate your continued support and are especially pleased to hear that you enjoyed the massage service. However, we sincerely apologize that your recent stay did not meet your expectations. We are sorry to learn about the cleanliness of your room and understand how disappointing this must have been, especially as you have stayed with us several times before. We have shared your feedback with our Housekeeping team for immediate review and improvement. Regarding the complimentary breakfast, we also sincerely apologize for the inconvenience and disappointment caused. We understand that this has been different from your previous experiences. We will review the details of your reservation and the applicable breakfast benefits to ensure that the information and arrangements are communicated correctly. Your feedback is very important to us, and we hope to have the opportunity to regain your confidence and provide you with the comfortable experience you have come to expect from Novotel Koh Si Chang. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Nattaya, Thank you very much for sharing your feedback with us. We truly appreciate your comments, as they help us identify areas where we can improve our service and facilities. We sincerely apologize for the inconvenience regarding the quality of the bathroom tissue, the missing body lotion on the first day, and the water splashing from the faucet near the restaurant. We have shared your feedback with the relevant departments for further checking and improvement. We are grateful for your valuable feedback and hope to have the opportunity to welcome you back to Novotel Koh Si Chang for a more comfortable and enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Siriwan, Thank you very much for your kind rating and for your lovely feedback. We are delighted to know that you were pleased with our service at Novotel Koh Si Chang. Your kind words are a great encouragement to our team, and we look forward to welcoming you back again for another wonderful stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Tanyarat, Thank you very much for your wonderful 100-point rating and for sharing your feedback with us. We are delighted to hear that you found Novotel Koh Si Chang clean, spacious, and pleasant. We truly appreciate your kind comment. We also appreciate your suggestion regarding providing access to the waterfront. We understand how having a designated path to the seaside could further enhance our guests’ experience and allow them to enjoy the natural surroundings of Koh Si Chang. We will certainly share your suggestion with our management team for consideration. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with another enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Chatchanan, Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you felt relaxed from the moment you arrived and that our team made your family stay comfortable and enjoyable. It is truly our pleasure to take care of you and your two children, and we are happy that our team’s recommendations helped you discover more of Koh Si Chang. Your kind words and encouragement mean a lot to our team. We look forward to welcoming you and your family back to Novotel Koh Si Chang for another relaxing stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manageer

Dear Khun Nitithon, Thank you very much for choosing to stay with Novotel Koh Si Chang for the second time, and we are pleased to know that you found the room comfortable and enjoyable. However, we sincerely apologize for the service experience during this stay. In particular, we are sorry that your concern regarding the umbrella falling into the pool and the damaged tiles was not followed up by our team in a timely manner. We also regret that, when there were delays in providing assistance, our team did not proactively keep you informed, leaving you to follow up yourself. Your feedback is very important to us. We will share your comments with the relevant teams and reinforce the importance of prompt follow-up, proactive communication, and attentive service to ensure that our guests feel properly cared for throughout their stay. We truly appreciate your continued support and hope to have the opportunity to welcome you back and provide you with a much-improved experience next time. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Wittaya, Thank you very much for your wonderful review and for giving us a score of 90. We are delighted to hear that you enjoyed our beautiful location and the scenic views at Novotel Koh Si Chang. Your kind feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay with us in the future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Sasipa, Thank you very much for choosing to stay with us at Novotel Koh Si Chang and for taking the time to share such detailed feedback regarding your stay. We sincerely apologize for the inconveniences you experienced, particularly regarding the cleanliness of your room and the delay and incomplete orders during breakfast. Finding an item left behind by a previous guest in the bathroom is certainly not the standard we aim to provide, and we deeply regret that this affected your impression of your stay. We have taken note of your feedback and will reinforce our room inspection and housekeeping procedures to prevent such issues from happening again. Regarding your breakfast experience, we are truly sorry that your orders were delayed and that you had to follow up several times, especially when other tables that arrived later were served first. We understand how disappointing this must have been, and your comments will be shared with our Food & Beverage team for further improvement. We are pleased to know that our team was able to assist with your transportation arrangements and offer an extended check-out option to help make your stay more convenient. Nevertheless, we understand that these gestures could not fully make up for the inconveniences you experienced. Your feedback is very valuable to us, as it helps us identify areas where we need to improve. We sincerely hope to have the opportunity to welcome you and provide you with a much better experience on your next visit. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Mantana P., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Koh Si Chang. We sincerely apologize for the inconvenience you experienced during your visit. We understand how frustrating it must have been that the road closure and repair work affected your travel plans and limited your ability to explore the island. We also regret that our communication did not meet your expectations. Providing timely and clear information is essential, and we appreciate you bringing this to our attention. Please rest assured that we have shared your comments with our team to improve how we communicate with guests during unexpected situations, ensuring updates are provided more proactively and clearly. We are pleased to know that you were satisfied with your accommodation, cleanliness, breakfast, and WiFi. However, we regret that these positive aspects did not outweigh the inconvenience you experienced. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and enjoyable experience you rightfully expect from us. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Watana C., Thank you very much for your perfect score and for taking the time to share your wonderful feedback following your stay at Novotel Koh Si Chang. We are delighted to know that you enjoyed the beautiful views and found our shuttle service convenient, making your journey to the island more comfortable. We are especially grateful for your kind recognition of Mr. Top. It is truly rewarding to hear that his attentive service and willingness to assist made such a positive impression and became one of the highlights of your trip. Your compliments will certainly be shared with him and the entire team as encouragement to continue delivering exceptional hospitality. We sincerely appreciate your recommendation and look forward to welcoming you back for another memorable stay at Novotel Koh Si Chang in the near future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun. Sirilak N., Thank you for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We are delighted to know that you appreciated the service provided by our Front Desk team, Bell team, and Shuttle Bus staff. Your kind recognition of their warm smiles and attentive service is truly encouraging, and we will be pleased to share your compliments with them. At the same time, we sincerely apologize that your breakfast experience did not fully meet your expectations. While we are pleased to know you enjoyed the taste of the food, we regret that the level of service and hospitality in our restaurant fell short of the service standards we strive to deliver. Your comments regarding the service mindset of our restaurant team have been shared with the Food & Beverage management team for review and improvement. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us continuously improve our guest experience. We look forward to welcoming you back to Novotel Koh Si Chang and providing you with an even more enjoyable stay in the future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Goranan, Thank you for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We are truly sorry to learn that your first visit to Koh Si Chang was disappointing, and we sincerely apologize for the experience you encountered. We regret the inconvenience caused by the delay at our restaurant, as well as the miscommunication regarding your island tour reservation. We understand how frustrating it must have been to spend valuable vacation time waiting, especially after making plans in advance. The oversight in arranging your transportation does not reflect the level of service we strive to provide, and we have shared your comments with the relevant teams to reinforce our communication and handover procedures to help prevent this from happening again. We are also sorry to hear that your room had a musty smell. Please accept our apologies, as this is certainly not the standard of comfort we aim to deliver. Your feedback has been shared with our Housekeeping and Engineering teams for immediate inspection and corrective action. Thank you once again for your honest feedback. We truly value your comments and hope you will give us another opportunity to welcome you back, so we can restore your confidence in us and provide you with the exceptional experience you deserve. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

เรียน คุณ Suthaluck P., ก่อนอื่น โรงแรม Novotel Koh Si Chang ขอขอบพระคุณเป็นอย่างยิ่งที่สละเวลาแบ่งปันความคิดเห็นเกี่ยวกับการเข้าพักของคุณ Suthaluck พวกเรารู้สึกเสียใจเป็นอย่างยิ่งที่การเข้าพักในครั้งนี้ไม่เป็นไปตามความคาดหวังของท่าน และขออภัยอย่างจริงใจสำหรับความไม่สะอาดของห้องพัก สภาพความสะอาดบริเวณสระว่ายน้ำ รวมถึงประสบการณ์ที่ห้องอาหาร ทั้งในเรื่องการจัดคิว การเติมอาหาร และการเตรียมอุปกรณ์สำหรับผู้เข้าพัก ซึ่งไม่ใช่มาตรฐานการบริการที่เรามุ่งมั่นมอบให้แก่แขกทุกท่าน สิ่งที่ทำให้เรารู้สึกเสียใจเป็นพิเศษ คือการที่ท่านได้ไว้วางใจกลับมาพักกับเราหลายครั้ง แต่กลับรู้สึกว่าคุณภาพการบริการลดลงในแต่ละครั้ง จนทำให้การเข้าพักครั้งล่าสุดกลายเป็นประสบการณ์ที่น่าผิดหวังที่สุด เราเข้าใจดีว่าความรู้สึกเช่นนี้ส่งผลต่อความเชื่อมั่นที่คุณ Suthaluck มีต่อโรงแรม และขอน้อมรับความคิดเห็นของท่านด้วยความจริงใจ ความคิดเห็นของคุณ Suthaluck เราได้ถูกส่งต่อไปยังผู้บริหารและหัวหน้าแผนกที่เกี่ยวข้อง ทั้งฝ่ายแม่บ้าน ห้องอาหาร และฝ่ายบำรุงรักษาเพื่อดำเนินการตรวจสอบสาเหตุอย่างละเอียด พร้อมกำหนดมาตรการแก้ไขและติดตามผลอย่างจริงจัง เพื่อป้องกันไม่ให้เหตุการณ์ในลักษณะนี้เกิดขึ้นอีก แม้ว่าเราจะเข้าใจความรู้สึกของท่านที่กล่าวว่านี่อาจเป็นการเข้าพักครั้งสุดท้าย แต่พวกเรายังคงหวังเป็นอย่างยิ่งว่าจะได้รับโอกาสต้อนรับท่านอีกครั้งในอนาคต เพื่อพิสูจน์ให้เห็นถึงการปรับปรุงคุณภาพการบริการและมอบประสบการณ์ที่ดียิ่งขึ้น สมกับความไว้วางใจที่คุณ Suthaluck เคยมอบให้กับ Novotel Koh Si Chang Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

เรียน คุณ Supachai W., เราขอขอบพระคุณเป็นอย่างยิ่งสำหรับการสละเวลาแบ่งปันความคิดเห็นและมอบคะแนนเต็ม 100 คะแนนให้กับ Novotel Koh Si Chang พวกเรารู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านประทับใจในความสวยงามของที่พัก รวมถึงสิ่งอำนวยความสะดวกที่ครบครัน ซึ่งสามารถตอบโจทย์การพักผ่อนของท่านได้ ในขณะเดียวกัน ทางโรงแรมต้องขอขอบพระคุณสำหรับความคิดเห็นเกี่ยวกับระดับน้ำทะเลในช่วงเวลาที่ท่านเข้าพัก ซึ่งเป็นปัจจัยทางธรรมชาติที่ส่งผลต่อประสบการณ์การใช้บริการเรือสปีดโบ๊ทบริเวณท่าเรือของโรงแรม แม้เราจะไม่สามารถควบคุมระดับน้ำทะเลได้ แต่เรายินดีรับฟังความคิดเห็นของท่าน และจะนำไปพิจารณาเพื่อหาแนวทางในการสื่อสารข้อมูลกับผู้เข้าพักให้ดียิ่งขึ้น เพื่อให้ทุกท่านสามารถวางแผนการเดินทางได้อย่างสะดวก พวกเรารู้สึกเป็นเกียรติอย่างยิ่งที่ทราบว่าภาพรวมของการเข้าพักสร้างความประทับใจให้กับท่าน และยิ่งดีใจที่ได้ทราบว่าท่านตั้งใจจะกลับมาเยี่ยมเยือน Novotel Koh Si Chang อีกครั้ง หวังเป็นอย่างยิ่งว่าจะมีโอกาสต้อนรับท่านกลับมาอีกในเร็ว ๆ นี้ เพื่อมอบประสบการณ์การพักผ่อนที่น่าประทับใจยิ่งกว่าเดิม ด้วยความเคารพอย่างสูง Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Natthaporn, Thank you very much for taking the time to share your feedback following your stay at Novotel Koh Si Chang. We are delighted to know that you enjoyed your comfortable room, cozy bed and pillows, our swimming pool, and the warm service provided by our team. Your kind words are truly appreciated and will be shared with our staff as encouragement to continue delivering memorable experiences. We sincerely appreciate your support and look forward to welcoming you back to Novotel Koh Si Chang for another relaxing stay in the near future. Warm regards, Sirinthip (Pooh) Inpakdee Assistant Front Office Manager

Dear Mr. Phuwadech, Thank you very much for taking the time to share your wonderful feedback following your stay at Novotel Koh Si Chang. We are delighted to hear that you had a comfortable stay and that our team made such a positive impression with their warm, attentive, and caring service. Your kind words about our staff, the cool and comfortable room, the beautiful view, and the privacy of the resort truly mean a great deal to us. It is especially rewarding to know that you would recommend us to your family and friends. At the same time, we sincerely appreciate you bringing to our attention the concerns regarding the road access at night and your luggage being stained during transportation. Please accept our apologies for this inconvenience and disappointment. Your comments have been shared with the relevant teams and our transportation partner to reinforce proper luggage handling and review ways to further improve the arrival experience for our guests. Thank you once again for your valuable feedback. We are truly grateful that, despite these inconveniences, our atmosphere and hospitality helped make your stay enjoyable. We look forward to welcoming you back to Novotel Koh Si Chang for another memorable stay in the near future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager