โนโวเทล เกาะสีชัง 4 ดาว

Dear Khun Pojjana, Thank you very much for your wonderful review and for choosing Novotel Koh Si Chang for your first visit to Koh Si Chang. We are truly delighted to hear that you had such a memorable experience and that our team provided excellent service throughout your journey, from Sriracha to Koh Si Chang. Your kind words about our staff mean a great deal to us, and we will be sure to share your compliments with the entire team. It is especially rewarding to know that we were able to make your first visit to the island a pleasant and impressive one. We sincerely appreciate your support and look forward to welcoming you back for another relaxing stay in the near future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Aranee, Thank you very much for your perfect rating and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay, especially the comfortable room, beautiful view, and the service provided by our team. Your kind feedback is truly appreciated and serves as great encouragement to all of us. We also sincerely thank you for bringing the condition of the wooden pool deck at the villa to our attention. Please accept our apologies for this safety concern. Rest assured that we have shared your feedback with our Engineering team for immediate inspection and necessary repairs to ensure the safety and comfort of our guests. Thank you once again for your valuable comments. We look forward to welcoming you back to Novotel Koh Si Chang for another enjoyable and safe stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Manee S., Thank you very much for your perfect rating and for sharing your kind feedback following your stay at Novotel Koh Si Chang. We are delighted to hear that you had a comfortable stay and that our team took such good care of you. Your kind words are truly appreciated and will be shared with our staff as encouragement to continue delivering exceptional hospitality. We sincerely appreciate your support and look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Thiphakorn, Thank you very much for taking the time to share your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed our peaceful location, spacious room, fitness facilities, and delicious breakfast. It is especially rewarding to hear that you had such a comfortable night's sleep being able to rest for nine uninterrupted hours is truly one of the best compliments we could receive! Your kind words mean a great deal to our team and serve as encouragement to continue delivering memorable experiences to all our guests. We sincerely look forward to welcoming you back to Novotel Koh Si Chang for another relaxing and enjoyable stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Waranya S., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Koh Si Chang. We sincerely regret to learn that your experience did not meet your expectations and appreciate the opportunity to address your concerns. First and foremost, please accept our apologies for the disappointment caused by the transportation arrangements. We understand your frustration regarding the limited shuttle schedule between the hotel and the pier, particularly in relation to the check-out time. We recognize how important convenient transportation is for guests visiting an island destination, and we are sorry that our current arrangements did not provide the level of convenience you expected from a Novotel property. Your comments have been shared with our management team for review as we continuously evaluate ways to improve our services and guest experience. We also regret that the arrival experience fell short of expectations, especially regarding pre-arrival communication and transportation guidance. Your feedback highlights an area where we can improve our communication to better assist guests before their arrival. Furthermore, we are sorry to learn that you found the room condition and cleanliness unsatisfactory. Maintaining comfortable, well-presented accommodations is a priority for us, and we will share your comments with the relevant teams to ensure appropriate follow-up and improvement. While we are pleased that you found the breakfast selection satisfactory, we understand that this was not enough to offset the challenges you encountered throughout your stay. Thank you once again for bringing these matters to our attention. We value your loyalty as an ALL Accor member and are genuinely sorry that this experience did not reflect the standards you have come to expect from Accor hotels. We hope to have the opportunity to restore your confidence in us during a future visit. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager