โนโวเทลมารีน่าศรีราชา 4 ดาว

Dear Sarawut W., Thank you for taking the time to share your feedback following your recent stay at Novotel Marina Sriracha. We are pleased to know that you found your stay comfortable and convenient, and that you were satisfied with other aspects of your experience. However, we sincerely apologize that our Club Lounge did not meet your expectations. We regret to learn that the variety of food offered was not as diverse as anticipated and did not reflect the impression created by our promotional images. We understand your disappointment, particularly when compared with your experiences at other hotels. Your comments have been shared with our Food & Beverage and Executive Lounge teams for careful review. We continuously evaluate our offerings and guest feedback to enhance the quality, variety, and overall experience of our Club Lounge. Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back for a more satisfying experience in the near future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Weerapat, Thank you very much for your perfect score and for sharing your wonderful feedback. We are delighted to know that you enjoyed our convenient location, beautiful sea views, and your stay in our Deluxe Room. It is especially rewarding to hear that our team's service made a positive impression and contributed to your pleasant experience. Your kind words truly encourage us to continue delivering memorable experiences to all our guests. We sincerely appreciate your support and look forward to welcoming you back to Novotel Marina Sriracha for another relaxing seaside stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Korapat L., Thank you very much for your perfect rating and for sharing your valuable feedback with us. We are delighted to know that you were pleased with our team's service. Your kind words will certainly be shared with our staff as encouragement to continue delivering excellent hospitality. We also appreciate your suggestions regarding the sauna operating hours on weekdays and your comments about the grilled pork served at breakfast. Your feedback has been shared with our relevant teams for review, as we are always looking for ways to enhance our guests' experience. Thank you once again for your support. We look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay. Best regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Suvipavee, Thank you very much for choosing Novotel Marina Sriracha and for taking the time to share your detailed feedback. We are truly delighted to receive your perfect rating. We are pleased to know that you enjoyed our convenient location, clean accommodations, comfortable bed, breakfast, and the relaxing atmosphere of the hotel. It is especially rewarding to hear your kind compliments about our team at the Club Lounge on the 25th floor. We will be sure to share your appreciation with them, as your recognition is a wonderful encouragement to our Heartists. At the same time, we sincerely apologize for your experience during check-in. We are concerned to learn that you felt the interaction with one of our Front Office team members did not reflect the warm, respectful, and welcoming service we strive to provide. Please rest assured that your feedback has been shared with the Front Office management team for review, coaching, and appropriate follow-up to ensure every guest receives the professional and courteous service they deserve. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us continue to improve our guest experience. We look forward to welcoming you back to Novotel Marina Sriracha and providing you with an even better stay in the future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Krit Y., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Marina Sriracha. We are delighted to know that you appreciated our spacious room and its beautiful design. However, we sincerely apologize that the mattress was not in good condition and affected the quality of your sleep. Providing our guests with a comfortable and restful stay is one of our top priorities, and we regret that we did not meet your expectations on this occasion. Please rest assured that we have shared your comments with our Housekeeping and Engineering teams to inspect the mattress and take the necessary corrective actions. Thank you once again for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back for a much more comfortable stay in the future. Kind regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager