โนโวเทลมารีน่าศรีราชา 4 ดาว

Dear Ms. Suwipa, Thank you very much for your feedback and for rating your stay with us. We are delighted to hear that you enjoyed the cleanliness of your room and found our bed comfortable. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue providing a comfortable and pleasant stay for our guests. We look forward to welcoming you back to Novotel Marina Sriracha again soon. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Pattharaapa, Thank you very much for taking the time to share such detailed feedback regarding your stay at Novotel Marina Sriracha. We are pleased to hear that you enjoyed our convenient location, well-equipped room, comfortable bed, and the variety of our breakfast selection. We truly appreciate your positive comments. At the same time, we sincerely apologize for the experience you encountered during check-in. We are particularly sorry that the information provided by our Front Office team was not sufficiently clear and that you had to ask repeatedly for important details such as breakfast location and hours, swimming pool information, and the procedure regarding the ice cream. This is certainly not the level of welcome and service we aim to provide. Your comments regarding the communication and manner of our team member have been taken seriously. We will review this with the Front Office team and reinforce our service standards, particularly regarding warm communication, proactive information, clear explanations, and ensuring that guests receive all essential hotel information during check-in. Thank you again for bringing this matter to our attention. Your feedback is valuable in helping us improve our service and training standards. We sincerely hope to have the opportunity to welcome you back and provide you with the warm and professional experience you should expect from Novotel Marina Sriracha. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Anusa, Thank you very much for taking the time to share your feedback and for giving us a score of 90. We are delighted to hear that you found our location convenient for your travels and were pleased with the warm and attentive service from our team. Your kind words about our staff being friendly, smiling, and willing to assist are truly appreciated and will be shared with the team as a great encouragement. We look forward to welcoming you back to Novotel Marina Sriracha and providing you with another enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Ing-On, Thank you very much for your perfect 100/100 rating and for taking the time to share such a lovely review with us. We are delighted to know that you enjoyed the peaceful atmosphere, beautiful sea views, convenient location, and especially your breakfast experience. We are also very happy to hear that our kitchen team took care of your dietary concern and prepared a new Pad Thai for you. Your kind words will certainly be shared with the team. We also sincerely appreciate your feedback regarding your experience with our Front Office team. Please accept our apologies if you felt that your concern was not listened to attentively. We will share your feedback with the team and use it as an opportunity to improve our communication and listening skills. Thank you again for choosing to stay with us on many occasions. It is always a pleasure to welcome you back, and we look forward to creating another wonderful stay for you soon. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Prapaporn, Thank you very much for your wonderful review and for giving us a perfect score of 100! We are delighted to hear that you enjoyed the pleasant atmosphere, delicious food, and cleanliness of your room. Most importantly, we are truly happy to know that you were impressed with the service provided by our team across all departments. Your kind words are a great encouragement to our colleagues, and we will be delighted to share your compliments with the entire team. We look forward to welcoming you back to Novotel Marina Sriracha for another memorable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager