โนโวเทลมารีน่าศรีราชา 4 ดาว

Dear Mr. Teerayut, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Marina Sriracha. First and foremost, please accept our sincerest apologies for the disappointing experience you encountered. We deeply regret that the bathtub in your room was not functioning properly and that you had to wait approximately two hours while our engineering team attempted to resolve the issue. It is even more disappointing to learn that the problem remained unresolved, resulting in the inconvenience of changing rooms after such a long delay. We fully understand how frustrating this must have been, especially as this was your first stay with us and you had chosen one of our highest room categories with the expectation of enjoying a comfortable and memorable experience. We sincerely apologize that we did not meet those expectations. Your comments have been shared with our Engineering and Front Office teams for a thorough review. We are reinforcing our preventive maintenance procedures and room inspection process to ensure that all facilities are fully operational before guests arrive. We also recognize that our service recovery during the incident fell short of the standard we strive to deliver, and we are reviewing our response procedures with the team to ensure guests receive timely assistance and appropriate care when unexpected issues occur. We truly value your feedback, as it helps us improve both our facilities and our service. We sincerely hope you will give us another opportunity to restore your confidence in Novotel Marina Sriracha and provide you with the experience you originally expected. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Saowalak, Thank you for taking the time to share your feedback following your recent stay at Novotel Marina Sriracha. We are delighted to know that you enjoyed our convenient location and found your room comfortable, providing you with a pleasant stay. However, we sincerely apologize for the extended delay during the check-in process. We completely understand how disappointing it must have been to arrive at the hotel around 5:00 PM and have to wait until approximately 7:00 PM before your room was ready. This is certainly not the experience we aim to provide, even during peak holiday periods. Please rest assured that your comments have been shared with our Operations team for review. We are continuously working to improve our room readiness and check-in process to better manage high occupancy periods and minimize waiting times for our guests. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Suramate, Thank you very much for your perfect rating and for your continued support of Novotel Marina Sriracha. We are truly delighted to know that you have been impressed by our service every time you stay with us. Your kind words mean a great deal to our team and inspire us to continue delivering warm, attentive, and memorable experiences to all of our guests. It is always a pleasure to welcome you, and we sincerely look forward to seeing you again on your next visit. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Suda C., Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Novotel Marina Sriracha. We are delighted to know that you chose to spend your holiday with us once again. While we sincerely apologize for the longer-than-expected wait for your room upon arrival, we are pleased to learn that our Front Office team was able to make your experience more comfortable through their attentive care. Your special recognition of Khun Ple is truly appreciated. We are delighted to hear that her warm hospitality, including inviting your family to relax at the lounge, providing complimentary drink vouchers, and arranging dinner for your family, helped turn your arrival into a more enjoyable experience. We will be sure to share your kind compliments with her and the entire Front Office team, as your recognition is a wonderful encouragement to continue delivering heartfelt service. Thank you once again for your kind words and continued trust in Novotel Marina Sriracha. It was our pleasure to welcome you and your family, and we look forward to creating many more memorable experiences for you on your next visit. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Krit A., Warm greetings from Novotel Marina Sriracha. Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score of 100 following your recent stay. We are truly delighted to know that you were impressed by our team's service-minded hospitality, as well as our beautiful location and the stunning sunset views. Your kind compliments will be shared with our team, who will be encouraged to know that their efforts contributed to making your stay memorable. It is especially rewarding to hear that Novotel Marina Sriracha has become one of your preferred destinations for a relaxing getaway. This is the greatest compliment we could receive, and it inspires us to continue delivering exceptional experiences to every guest. Thank you once again for your generous recommendation. We sincerely look forward to welcoming you and your loved one back for another memorable stay in the near future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager