Dear Mr. Narongrit, Thank you very much for your perfect 100% rating and for sharing your positive feedback with us. We are delighted to hear that you enjoyed the cool and comfortable atmosphere throughout the hotel. We also truly appreciate your helpful suggestion regarding the air-conditioning temperature adjustment. We will take this feedback into consideration to make the instructions in the room clearer and more convenient for our guests. Thank you once again for your kind feedback. We look forward to welcoming you back to Novotel Marina Sriracha for another comfortable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Chatchaphong, Thank you very much for choosing Novotel Marina Sriracha and for taking the time to share your wonderful feedback with us. We are delighted to know that you were impressed with our convenient location and, most importantly, that you had a positive experience with every department throughout your stay. Your kind recognition of our entire team is truly meaningful to us. At Novotel Marina Sriracha, we believe that exceptional hospitality is created through the dedication and teamwork of every colleague, and knowing that this was reflected in your experience is the greatest encouragement for all of us. Thank you once again for your valued support. We sincerely look forward to welcoming you back for another memorable stay with us. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Piyarat, Thank you very much for your perfect 100/100 rating and for sharing your detailed feedback with us. We’re delighted to hear that you enjoyed your stay, especially the cleanliness of your room, our service, and the beautiful view. Your kind words are a wonderful encouragement to our team. We also sincerely appreciate your feedback regarding the Club Lounge. We understand that the food selection should be more appealing and varied, and we’re sorry to hear that your experience did not fully meet your expectations. Your comment regarding the wine service is also well noted. We will review this with our Lounge team to ensure that our service is consistent and that guests are properly assisted when requesting the available beverages. Your feedback is very valuable to us as we continue to improve the Club Lounge experience and ensure it provides the quality and value our guests expect. Thank you again for choosing Novotel Marina Sriracha. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for an even more enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Saypin, Thank you very much for your perfect score of 100 and for your lovely feedback. We are delighted to hear that you enjoyed the beauty of our hotel and its pleasant atmosphere. Your kind words are a wonderful encouragement to our entire team. We truly appreciate you choosing Novotel Marina Sriracha and look forward to welcoming you back for another relaxing and memorable stay by the sea. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Chanthakam, Thank you very much for your lovely review and for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location and beautiful views. Most importantly, we are truly happy to know that our team made a positive impression on you. Your kind words about our staff mean a lot to us and will certainly be shared with the team as encouragement. We hope to have the pleasure of welcoming you back to Novotel Marina Sriracha for another wonderful stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Suwipa, Thank you very much for your feedback and for rating your stay with us. We are delighted to hear that you enjoyed the cleanliness of your room and found our bed comfortable. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue providing a comfortable and pleasant stay for our guests. We look forward to welcoming you back to Novotel Marina Sriracha again soon. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Pattharaapa, Thank you very much for taking the time to share such detailed feedback regarding your stay at Novotel Marina Sriracha. We are pleased to hear that you enjoyed our convenient location, well-equipped room, comfortable bed, and the variety of our breakfast selection. We truly appreciate your positive comments. At the same time, we sincerely apologize for the experience you encountered during check-in. We are particularly sorry that the information provided by our Front Office team was not sufficiently clear and that you had to ask repeatedly for important details such as breakfast location and hours, swimming pool information, and the procedure regarding the ice cream. This is certainly not the level of welcome and service we aim to provide. Your comments regarding the communication and manner of our team member have been taken seriously. We will review this with the Front Office team and reinforce our service standards, particularly regarding warm communication, proactive information, clear explanations, and ensuring that guests receive all essential hotel information during check-in. Thank you again for bringing this matter to our attention. Your feedback is valuable in helping us improve our service and training standards. We sincerely hope to have the opportunity to welcome you back and provide you with the warm and professional experience you should expect from Novotel Marina Sriracha. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Anusa, Thank you very much for taking the time to share your feedback and for giving us a score of 90. We are delighted to hear that you found our location convenient for your travels and were pleased with the warm and attentive service from our team. Your kind words about our staff being friendly, smiling, and willing to assist are truly appreciated and will be shared with the team as a great encouragement. We look forward to welcoming you back to Novotel Marina Sriracha and providing you with another enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Ing-On, Thank you very much for your perfect 100/100 rating and for taking the time to share such a lovely review with us. We are delighted to know that you enjoyed the peaceful atmosphere, beautiful sea views, convenient location, and especially your breakfast experience. We are also very happy to hear that our kitchen team took care of your dietary concern and prepared a new Pad Thai for you. Your kind words will certainly be shared with the team. We also sincerely appreciate your feedback regarding your experience with our Front Office team. Please accept our apologies if you felt that your concern was not listened to attentively. We will share your feedback with the team and use it as an opportunity to improve our communication and listening skills. Thank you again for choosing to stay with us on many occasions. It is always a pleasure to welcome you back, and we look forward to creating another wonderful stay for you soon. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Prapaporn, Thank you very much for your wonderful review and for giving us a perfect score of 100! We are delighted to hear that you enjoyed the pleasant atmosphere, delicious food, and cleanliness of your room. Most importantly, we are truly happy to know that you were impressed with the service provided by our team across all departments. Your kind words are a great encouragement to our colleagues, and we will be delighted to share your compliments with the entire team. We look forward to welcoming you back to Novotel Marina Sriracha for another memorable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Supanat, Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant food odor you experienced at our 25th-floor lounge, especially as the smell remained even outside of the food service period and affected your clothing. We fully understand how uncomfortable this must have been and appreciate you bringing this matter to our attention. Your feedback has been shared with the relevant teams for further investigation, particularly regarding the ventilation and exhaust system, so that we can identify the cause and take appropriate corrective action. We truly value your comments as they help us improve our facilities and guest experience. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience next time. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Niti, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the pleasant atmosphere, cleanliness of the room, and beautiful view. At the same time, we sincerely apologize for the inconvenience you experienced with the bathroom door, particularly regarding the door handle and the difficulty in closing the door. Please rest assured that we have taken note of your comments and will share them with our Engineering team for further inspection and improvement. Your feedback is very valuable to us as we continuously strive to enhance our facilities and provide a more comfortable experience for our guests. Thank you once again for your constructive feedback. We truly hope to have the opportunity to welcome you back and provide you with a more enjoyable stay next time. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Sirilak, Thank you very much for taking the time to share your feedback following your recent stay at Novotel Marina Sriracha. We are delighted to know that you were pleased with the service provided by our team. Your kind words are truly appreciated and will be shared with our colleagues as encouragement to continue delivering excellent hospitality. At the same time, we sincerely apologize for the unpleasant food odor in the bathroom during the night. Please be assured that we have shared your comments with our Engineering team for further investigation and corrective action to prevent this issue from recurring. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back for an even more comfortable stay in the near future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Teerayut, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Marina Sriracha. First and foremost, please accept our sincerest apologies for the disappointing experience you encountered. We deeply regret that the bathtub in your room was not functioning properly and that you had to wait approximately two hours while our engineering team attempted to resolve the issue. It is even more disappointing to learn that the problem remained unresolved, resulting in the inconvenience of changing rooms after such a long delay. We fully understand how frustrating this must have been, especially as this was your first stay with us and you had chosen one of our highest room categories with the expectation of enjoying a comfortable and memorable experience. We sincerely apologize that we did not meet those expectations. Your comments have been shared with our Engineering and Front Office teams for a thorough review. We are reinforcing our preventive maintenance procedures and room inspection process to ensure that all facilities are fully operational before guests arrive. We also recognize that our service recovery during the incident fell short of the standard we strive to deliver, and we are reviewing our response procedures with the team to ensure guests receive timely assistance and appropriate care when unexpected issues occur. We truly value your feedback, as it helps us improve both our facilities and our service. We sincerely hope you will give us another opportunity to restore your confidence in Novotel Marina Sriracha and provide you with the experience you originally expected. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Saowalak, Thank you for taking the time to share your feedback following your recent stay at Novotel Marina Sriracha. We are delighted to know that you enjoyed our convenient location and found your room comfortable, providing you with a pleasant stay. However, we sincerely apologize for the extended delay during the check-in process. We completely understand how disappointing it must have been to arrive at the hotel around 5:00 PM and have to wait until approximately 7:00 PM before your room was ready. This is certainly not the experience we aim to provide, even during peak holiday periods. Please rest assured that your comments have been shared with our Operations team for review. We are continuously working to improve our room readiness and check-in process to better manage high occupancy periods and minimize waiting times for our guests. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Suramate, Thank you very much for your perfect rating and for your continued support of Novotel Marina Sriracha. We are truly delighted to know that you have been impressed by our service every time you stay with us. Your kind words mean a great deal to our team and inspire us to continue delivering warm, attentive, and memorable experiences to all of our guests. It is always a pleasure to welcome you, and we sincerely look forward to seeing you again on your next visit. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Suda C., Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Novotel Marina Sriracha. We are delighted to know that you chose to spend your holiday with us once again. While we sincerely apologize for the longer-than-expected wait for your room upon arrival, we are pleased to learn that our Front Office team was able to make your experience more comfortable through their attentive care. Your special recognition of Khun Ple is truly appreciated. We are delighted to hear that her warm hospitality, including inviting your family to relax at the lounge, providing complimentary drink vouchers, and arranging dinner for your family, helped turn your arrival into a more enjoyable experience. We will be sure to share your kind compliments with her and the entire Front Office team, as your recognition is a wonderful encouragement to continue delivering heartfelt service. Thank you once again for your kind words and continued trust in Novotel Marina Sriracha. It was our pleasure to welcome you and your family, and we look forward to creating many more memorable experiences for you on your next visit. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager