Dear Liqing L., Thank you for sharing such a wonderful review of your recent stay at Hotel Faber Park Singapore - Handwritten Collection. We are delighted to hear that our team's gesture of preparing a breakfast box for your early flight made your journey more comfortable; ensuring our guests feel well-cared for even during a busy departure is a priority for us. It is also great to know that you enjoyed our tranquil location at the foothills of Mount Faber and found the nearby transport links convenient for reaching HarbourFront and beyond. We hope to have the pleasure of welcoming you back for another peaceful and harmonious stay in the near future. Warm regards, Janet Guest Experience Executive

Dear KEXIN J., Thank you for choosing Hotel Faber Park Singapore - Handwritten Collection and for sharing your kind feedback. We are delighted that you enjoyed our convenient location, which offers a peaceful retreat while remaining within easy walking distance of the MRT for seamless access to the city and nearby attractions like VivoCity. It is wonderful to hear that you appreciated the cleanliness and minimalist aesthetic of our guest rooms. We have intentionally designed our compact spaces with a focus on urban efficiency and clever storage to ensure a stay that is both functional and comfortable. We look forward to welcoming you back for another nature-inspired stay at the foothills of Mount Faber soon. Warm regards, Janet Guest Experience Executive

Dear Hua W., We are heartened to hear that your stay experience was perfect. Your satisfaction is our priority, and we hope to welcome you back soon. Warm regards, Janet Guest Experience Executive

Dear Chenze Y., Thank you for your kind words regarding our staff and their dedication to assisting you during your stay. We are pleased to hear that you enjoyed our prime location and found our front desk team to be helpful and attentive. Your feedback is greatly appreciated. Warm regards, Janet Guest Experience Executive

Dear Z. H., Thank you for your kind words regarding your recent stay at Hotel Faber Park Singapore. We are delighted to hear that you enjoyed our convenient location and had a wonderful stay experience. We look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Dear J. L., Thank you for sharing your feedback, and we apologize for the disturbance caused by the noise from the neighboring room. We understand your concerns, especially regarding your comfort and sense of safety. Please be assured that the safety and well-being of our guests are always our top priority. We will also review the soundproofing and connecting-room arrangements to improve the guest experience. We truly appreciate your feedback and hope to welcome you back for a more comfortable stay. Warm regards, Janet Guest Experience Executive

Dear ‌- X. Y., We are delighted that you enjoyed our excellent location at the foothills of Mount Faber during your recent stay at Hotel Faber Park Singapore - Handwritten Collection. It is wonderful to know that our proximity to the scenic trails and local transport links added value to your visit. Regarding the noise you experienced, we appreciate your candid feedback. As an urban property located near a main thoroughfare, our floor-to-ceiling double-glazed windows are specifically designed to mitigate the sounds of the city. We understand that some ambient traffic noise may still be noticeable for light sleepers, and we would like to highlight that our front desk team is always happy to provide complimentary earplugs to ensure a more restful experience. We look forward to welcoming you back for an even better stay in the future. Warm regards, Janet Guest Experience Executive

Dear SHIHUI P., Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with us and that our commitment to cleanliness and hygiene stood out during your stay. Our location at the foothills of Mount Faber is indeed designed to offer both tranquility and convenience, with the bus stop right at our doorstep making it easy to explore the city and nearby attractions like VivoCity and Sentosa. We have shared your kind compliments regarding the variety of the breakfast spread with our restaurant partners at The White Tiffin. They take great pride in curating a menu that blends Peranakan heritage with modern tastes, and knowing their efforts enhanced your stay is truly rewarding. We look forward to welcoming you back to Hotel Faber Park Singapore - Handwritten Collection for another refreshing urban retreat. Warm regards, Janet Guest Experience Executive

Dear XU Z., We are absolutely delighted to hear that your spontaneous choice to stay with us resulted in such a wonderful experience. It is heartening to know that our team’s warm hospitality and proactive assistance with your luggage made you feel welcome from the moment you arrived. We take great pride in maintaining a pristine environment, and we are thrilled that you found your room to be a tranquil, well-appointed sanctuary that allowed for a restful night’s sleep. It is also rewarding to read that our facilities, such as the guest laundry and the breakfast variety provided by our restaurant partners, added to the convenience of your visit. Your kind words regarding our strategic location near Mount Faber and the seamless transport links to the city center are much appreciated. Your recommendation means the world to us, and we are honored that Hotel Faber Park Singapore - Handwritten Collection has become your preferred choice for future trips. We look forward to welcoming you back for another seamless stay very soon. Warm regards, Janet Guest Experience Executive

Dear ZIXU C., We are absolutely delighted to receive such a glowing review of your recent stay. Hearing that you had a wonderful experience brings a smile to our entire team, and we are particularly pleased that our front desk ambassadors left such a positive impression on you with their dedicated service. It was a pleasure having you with us at Hotel Faber Park Singapore - Handwritten Collection. We look forward to welcoming you back to our nature-inspired retreat for another excellent stay in the near future. Warm regards, Janet Guest Experience Executive

Dear Qingyu H., Thank you for taking the time to share your feedback. We apologize for the discomfort you experienced with the air conditioning. Our air conditioning system is designed to provide a cool and comfortable environment for guests in Singapore's tropical climate. We are sorry to hear that this was not your experience and will have our Maintenance team inspect the system to ensure it is functioning properly. Please do not hesitate to contact our Front Desk team for any issues with the amenities. We are available 24 hours a day and will be happy to arrange a replacement or assist with any concerns during your stay. We are sorry to hear that you felt unwell during your stay and hope you are feeling better. Thank you for your valuable feedback, as it helps us identify areas where we can improve. Warm regards, Janet Guest Experience Executive

Dear JUN H., We are deeply concerned to read about the frustrations you experienced during your recent stay. It is distressing to learn that your experience with our team regarding your room key did not meet the high standards of service we strive to uphold. We understand that finding your key card missing from your room was both alarming and inconvenient. While our housekeeping team may occasionally remove cards left in power slots to support our energy conservation efforts or if there is a misunderstanding regarding a guest's departure, we recognize that this should have been communicated clearly. We sincerely regret that our response to your request for a replacement was not handled with the empathy and efficiency you deserved. While there are times when our front desk is managed by a lean team during specific shifts, we acknowledge that the responsibility should not have been placed on you to resolve an issue caused by our internal procedures. Please be assured that we take your comments regarding privacy and the security of your belongings very seriously. We have strict protocols for room entry, and we will be conducting an internal review with our housekeeping and front office departments to ensure such lapses in communication do not recur. Your time is indeed valuable, and we apologize for the undue stress this situation caused you. Warm regards, Janet Guest Experience Executive

Dear Guest, Thank you for sharing your feedback. We are sorry that the noise affected your stay. As our hotel is located near a main road, some ambient traffic noise may be expected. For guests who are sensitive to noise, complimentary earplugs are available at the front desk upon request. We also apologise for the inconvenience during breakfast. We understand that the restaurant can become busy during peak periods, and we will share your feedback regarding the crowding and availability of ham and bacon with the our restaurant partner for review. We appreciate your comments and hope to provide you with a more comfortable experience on your next visit. Warm regards, Janet Guest Experience Executive

Dear Valued Guest, Thank you for your kind words regarding our location and service. We are delighted to hear that you found our facilities clean and hygienic. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Dear ZHENNING Y., We are pleased to hear that you enjoyed the hotel's convenient location during your recent visit. Being situated at the foothills of Mount Faber provides a unique balance of nature and accessibility, and we are glad this added value to your stay. We regret to hear that the air conditioning airflow caused you some discomfort despite your attempts to adjust it. In a modern, compact urban room, we recognize that the positioning of vents is critical for comfort. Your feedback has been shared with our maintenance team to review the settings to ensure a more restful environment for our guests. We appreciate you bringing this to our attention as it helps us refine the guest experience. Warm regards, Janet Guest Experience Executive

Dear LIHUA H., Thank you for your wonderful rating. We are delighted to hear that you enjoyed the cleanliness and the overall environment of our property. Our team takes great pride in maintaining a pristine and tranquil atmosphere, ensuring that every guest can fully enjoy our nature-inspired retreat at the foothills of Mount Faber. It was a pleasure having you with us, and we look forward to welcoming you back to Hotel Faber Park Singapore - Handwritten Collection for another refreshing stay in the near future. Warm regards, Janet Guest Experience Executive

Dear ZHONGYI D., We are delighted to hear that you had such a wonderful experience during your stay. It is always rewarding for our team to know that our guests enjoyed their time at Hotel Faber Park Singapore - Handwritten Collection. Thank you for your kind words, and we look forward to welcoming you back for another peaceful retreat at the foothills of Mount Faber in the near future. Warm regards, Janet Guest Experience Executive

Dear XIAODI Z., Thank you for sharing your feedback with us. We are pleased to know that you found our rates competitive and our room cleanliness to your satisfaction. However, we sincerely regret the experience you described regarding the trash left in your room during your stay. We understand how confusing this must have been, and we apologize for the lack of explanation provided after you raised the issue with our team. Please be assured that we have shared your comments with our housekeeping department to address this lapse in service and to ensure that our communication with guests remains clear and professional at all times. We appreciate your patience and hope to have the chance to provide you with a much more seamless experience during a future visit. Warm regards, Janet Guest Experience Executive

Dear JING Y., We regret to learn that your stay did not meet your expectations and that you found our room design and environment unsuitable. Our property features a compact, modern urban design intended to maximize functionality, and we understand that this layout may not suit every guest's preference for space. Your comments regarding hallway noise and the plumbing sounds in the bathroom have been shared with the relevant teams for review. For guests who are sensitive to ambient noise, complimentary earplugs are also available at the Front Desk upon request. Regarding your request for a refund, our non-refundable booking policies are applied consistently. While our team always strives to address concerns during a guest's stay through available solutions, such as room changes or technical assistance where possible, we are unable to process refunds for consumed nights or reservations booked under non-refundable rates. We appreciate you taking the time to share your feedback, as it helps us identify opportunities for improvement. Warm regards, Janet Guest Experience Executive