Bonjour Rouyi, Thank you for taking the time to share such detailed feedback. We’re glad to hear you enjoyed our location and appreciated the freshness of our rooms, with Orchard Road, Emerald Hill, dining and shopping all just steps away. Regarding the additional charge, our policies and applicable charges are clearly stated on the registration card, which is signed and acknowledged by the guest upon check-in. We understand that after a long journey, guests may prefer a quick and seamless check-in, but these terms are provided to ensure transparency and consistency for everyone. As for room inspections at check-out, we intentionally do not conduct a room-by-room inspection with guests present, as this would unnecessarily delay the check-out process. A smooth and efficient departure is important to us, and our team will follow up separately should any issue arise. That said, we also understand the circumstances surrounding your stay. As a gesture of goodwill, we chose to waive the charge on this occasion. While we were happy to do so, we would like to clarify that the charge itself was valid under our stated policy. We appreciate your feedback and will continue looking for ways to make our communication clearer while keeping the check-in and check-out experience as smooth as possible. Big hugs, With love, 💋 Mama

Bonjour Jialu, Thank you for sharing your feedback with us! We’re delighted that you enjoyed our location, with plenty of restaurants just across the street, because good food should never be too far away. We’re sorry, though, that the noise from the bar and the daytime construction affected your stay. We understand how important a good night’s sleep is, and we appreciate your suggestion regarding a quieter atmosphere in the evening. Your comments have been shared with the team for consideration. We also appreciate your feedback on the bed size. We’re always looking for ways to make our rooms more comfortable, and your comments are genuinely helpful. We hope to welcome you back for a quieter and even more comfortable stay next time! Big hugs, With love, 💋 Mama

Bonjour Jianda, Thank you for sharing your feedback with us! We’re delighted to hear that you enjoyed our great location and had a good stay overall. We totally understand that our rooms can feel a little cosy, especially when travelling with more luggage. We truly appreciate your kind feedback and hope to welcome you back to Mama Shelter Singapore for another stay soon. See you next time! Big hugs, With love, 💋 Mama

Bonjour Yi, Thanks so much for sharing your lovely review! We're thrilled to hear you enjoyed your stay and had a great night's sleep, our comfy beds are always ready for some sweet dreams. We're also happy that our team's Chinese-speaking service made you feel right at home, and that our little farewell treats and Mama luggage stickers added a fun touch to your experience. Our rooms may be on the cosy side, but we're glad you appreciated their smart design and unique Mama style. We can't wait to welcome you back for another stay filled with good vibes, comfy nights, and a few more little surprises! Big hugs, With love, 💋 Mama

Bonjour Xin, Thanks a million for the lovely review! We're so happy you enjoyed our central location, quirky Mama vibes, and peaceful nights. It's also wonderful to hear that our Chinese-speaking team helped make you feel right at home. And we're especially smiling about your mention of the tissues covering your water cups, that little touch from our housekeeping team is their way of showing a little extra Mama care. We'll be sure to pass along your kind words! We can't wait to welcome you back for another fun stay with us. Until next time, Mama's got a room waiting for you! Big hugs, With love, 💋 Mama

Bonjour R., Thanks for the love! We're so happy you enjoyed our central location and found it easy to explore the city. It’s also great to hear our team kept your room fresh and comfy throughout your stay. We're thrilled you had a great experience, and we can't wait to welcome you back to Mama Shelter Singapore for another fun stay! Big hugs, With love, 💋 Mama

Bonjour Rukun, Thanks for staying with us and for sharing your experience! We're so happy you enjoyed our convenient location, easy access to great food, and, most importantly, the warm welcome from our team. We also appreciate you pointing out the hiccups in your room. A smart toilet with a mind of its own and a TV that likes surprise appearances definitely aren't part of the Mama experience we're aiming for! Rest assured, we've shared your feedback with our technical team, and they'll be giving both the toilet and TV a thorough check. Thanks again for helping us improve. We hope to welcome you back soon for an even smoother (and quieter!) stay. Big hugs, With love, 💋 Mama

Bonjour Xiaoen, That stay clearly didn’t hit the mark, and that’s not the vibe we’re going for at Mama. We hear you loud and clear from the room size and balcony setup to the air quality and dust, that’s not the kind of comfort anyone checks in for. The noise situation sounds especially rough construction + neighbours renovating is a triple hit, and we get how frustrating that must’ve been when all you wanted was a good rest. On the pillows, noted. Comfort is personal, and we should’ve offered alternatives to suit you better. Same goes for the lobby scent. Mama likes to have a signature fragrance, but it should never feel overwhelming or unpleasant. While some of the external noise construction nearby is unfortunately out of our control, we should have done a much better job managing what is within our walls, cleanliness, air quality, and overall guest comfort. This experience missed the mark, and we’re genuinely sorry for that. If you’re open to it, we’d love to welcome you back and show you a much better side of Mama, quieter, cleaner, and way more comfortable. Until then, thank you for keeping it real with us. With love, 💋 Mama

Bonjour Jiankai, Thanks a ton for the love, stylish vibes, great location, and nice people is exactly what we like to hear We’re really glad you enjoyed your stay, though we’re sorry the nearby construction noise caught you off guard. That’s definitely not the surprise we aim for. We totally get how that can affect the chill factor, and we appreciate you flagging it, we’ll make sure we’re more upfront about it moving forward. Hope to welcome you back soon for a smoother, even more Mama-style stay (good vibes only With love, 💋 Mama

Bonjour Jifang, Thank you so much for your wonderful review. We are delighted to hear that our team made a positive impression with their friendliness and helpfulness, creating a warm and welcoming atmosphere is at the heart of what we do at Mama. It’s also great to know that you enjoyed our central location and found the room facilities to your satisfaction. Your kind words truly mean a lot to us, and we look forward to welcoming you back to Mama Shelter Singapore for another enjoyable stay. With love, 💋 Mama

Bonjour W., Thank you for sharing your feedback. We’re delighted to hear that you enjoyed your stay and that most aspects of your experience met your expectations. We sincerely apologize for any inconvenience caused by the construction noise nearby and truly appreciate your understanding. Your comfort is very important to us, and we hope to welcome you back soon for an even more enjoyable stay. With love, 💋 Mama

Bonjour Li T., Thanks a lot for the lovely shoutout! We’re glad you enjoyed our super central spot, being just a short stroll from Orchard Road definitely makes exploring the city a little easier. We hope you had a great time discovering the neighbourhood, and the Mama team would love to welcome you back again soon for another stay in the heart of Singapore. With love, 💋 Mama