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新加坡圣淘沙索菲特水疗度假酒店 5 星

客户意见评级 4.2/5 19,098 评论

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酒店其他优惠

  • 宁静的休憩圣地坐落在生机盎然的绿色环境中,壮丽海景一览无余

  • 美味佳肴必定会让您胃口大开,让您的味蕾得到充分满足

  • 屡获大奖的 SoSPA 特色水疗中心设有开阔的户外水疗花园

  • MyKids 套餐让您的孩子可以享用儿童餐及参与娱乐活动,收获无尽宠爱

  • 体验 MyGlass 套餐,享受独特的饮酒体验,尽情放松身心

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 可携带宠物 付费服务
  • 按需婴儿看护
  • 全禁烟宾馆
  • 使用空调
  • CHANGI AIRPORT 付费服务
  • 接待处全天候开放
  • Early Check In 付费服务
  • 干洗/熨烫
  • 换汇
  • 行李员
  • 礼宾服务
休闲和活动
  • 游泳池
  • 健美中心
  • 护理
  • 按需婴儿看护
餐饮
  • 早餐 付费服务
  • 2 餐厅
  • 1 酒吧
  • 客房服务
商务服务
  • 7 会议室
  • 会议酒店
  • 自助商务中心
  • 提供复印/打印服务

酒店位置

新加坡圣淘沙索菲特水疗度假酒店

2 Bukit Manis Road
Sentosa
099891 新加坡
新加坡

电话: +6567088310

传真: (+65)62750228

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • MRT - CIRCLE LINE :  Circle Line CC29 HarbourFront Station

  • MRT - NORTH EAST LINE :  North East Line NE1 HarbourFront Station

  • 乘飞机

    CHANGI AIRPORT 达到 26公里 / 16.16 英里

  • 乘飞机

    CHANGI AIRPORT 达到 26公里 / 16.16 英里 - 班车服务 付费

GPS :1.24517, 103.827905

我们的客房

索菲特圣淘沙酒店的舒适客房以卢森堡公园为灵感,优雅地融合了自然元素,让您在住宿和度假期间恢复活力。 法国的折中主义与最新的技术相辅相成,细致周到地整合到每一间客房。

酒店餐厅和酒吧

THE CLIFF

美食类型: 意大利风味

The Cliff redefines traditional Italian dining by constant innovation with an expressive appeal. Amidst views of lush greenery, The Cliff presents Cali-Italian dining with fresh produce, authentic flavours and an easy-going vibe.

KWEE ZEEN

美食类型: 国际

Kwee Zeen 诚邀您光临,我们将在任何场合为每一位客人留下难忘的体验。Kwee Zeen 心怀法式待客艺术,以微笑提供优质服务,供应各种泛亚、西式和法式美食。

LEBAR

LeBar 是索菲特圣淘沙酒店的一间室外凉亭式休闲区,白天是下午茶的理想去处,到了夜幕降临时,则能为您提供度假休闲的一流去处。您可一边品尝鸡尾酒和美味点心,一边与人畅聊谈心。

菜单 (PDF)

非合约照片

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:7

  • 最大面积:323 平方米

  • 最大容量:320 个人

  • 最大宴会容量:280 个人

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新加坡圣淘沙索菲特水疗度假酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.2/5

19,098 评论

TripAdvisor 评级 4.5/5

3,762 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

average

Tripadvisor 评级 3.0/5

yagen2021 22/09/2021 经 TripAdvisor 认证的评论

poor maintenance , old place . not value for money. food average . Spa very poor . Staff very nice. Gym very dirty . at the end the name is Sofitel , the property is Novatel . you should take care on air conditions , bathroom and showers renovation

Worse staycation

Tripadvisor 评级 2.0/5

rudyrud2021 17/09/2021 经 TripAdvisor 认证的评论

A disappointment especially for a “luxury” hotel like Sofitel. This is the worse hotel stay I had, ever. From having to find out yourself where your room is, to the lack of communication between teams, bedroom cleanliness, and customer service. If you are on a specific diet like plant based/vegan I wouldn’t recommend it either. I made an error in choosing full board and paid a high price for it. Never again.

A nice getaway

Tripadvisor 评级 5.0/5

JK91231099 15/09/2021 经 TripAdvisor 认证的评论

Hotel provides shuttle service from nearest MRT station every 30mins. Within the hotel, you can come close to the quiet and natural environment where we get nice peacocks greeting us every morning :) Staff were friendly and helpful.

Great upgrade and breakfast

Tripadvisor 评级 5.0/5

howie8405 12/09/2021 经 TripAdvisor 认证的评论

My third stay with the property and as Accor Gold Member, I was upgraded from the lead in luxury room to Prestige suite, which has a huge living room. Sentosa is perhaps the only place in Singapore that can give you the overseas travel vibes and Sofitel Sentosa is the only one in the island that gives Bali Resort feel. If you get a room rate below $300, it’s a very very good deal for such location and vibes. Being Accor Plus members, the breakfast is 50% for two, and that’s less than $25 per pax. The buffet line is back with decent choice of food with peacocks joining you occasionally. (But there’s one that will jump onto your table and eat your food so don’t be too friendly to them)

Wonderful stay

Tripadvisor 评级 5.0/5

pkklee9 06/09/2021 经 TripAdvisor 认证的评论

We had a wonderful stay at Sofitel Sentosa. We were able to park our car, got a buggy rides to/from car park, great swim, delicious breakfast & dinner with great views. All the staff we encountered have shown excellent service and smiles. Definitely will come back.

Amazing staycation

Tripadvisor 评级 5.0/5

tukeqin 03/09/2021 经 TripAdvisor 认证的评论

Professional service, wonderful food and real satisfying staycation. With the convenient location, guests can easily reach Tanjiong beach. The restaurants, the cliff offers guests creative delicacy. As the slogan, live the French way,it's very true

Bonjour tukeqin, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. Thank you again for sharing your experience, and we are looking forward to welcome you in the near future for another magnifique experience. Sincerely yours, Piotr Kupiec General Manager

Nice resort

Tripadvisor 评级 5.0/5

823paw63 01/09/2021 经 TripAdvisor 认证的评论

Feels like outside Singapore. One may forget that you're actually in Ealing distance from your home. The pool area is very nice and the peacocks give it a fun touch when they do their walk around the estate

Bonjour 823paw63, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. Thank you again for sharing your experience, and we are looking forward to welcome you in the near future for another magnifique experience. Sincerely yours, Piotr Kupiec General Manager

Wonderful Staycation at Sofitel Sentosa

Tripadvisor 评级 5.0/5

CTHL9 29/08/2021 经 TripAdvisor 认证的评论

Check-in and check-out was fast. They upgraded us to a Presitge suite and we enjoyed the beautiful room. Food was great, room was clean and comfotable, easy access to Tanjong beach, bus and shuttle service make it easy to move around the island and getting to mainland for shopping. Great service from Hafidz the concierge and many others from Sofitel Sentosa make our staycation really enjoyable. Will be back again.

Bonsoir CTHL9, Thank you for sharing this encouraging review with us. We greatly appreciate your kind understanding during such uncertain times. Indeed, we are trying our best to navigate through this unprecedented times positively yet cautiously - guests like your kind self inspire and motivate us to do better daily. Thank you once again and we will be delighted to have you stay with us again soon. Do drop us a note upon reservation for us to make your next visit a magnifique one too. Have a lovely day. Best Regards, Piotr Kupiec General Manager

Garden view frustration

Tripadvisor 评级 3.0/5

Totiboy1976 16/07/2021 经 TripAdvisor 认证的评论

Come here for the Food, People, Facilities and Location. Food is excellent, no doubt. Staff are nice. I am very thankful they have allowed rebooking without penalty due personal circumstances. The 2 hour swimming pool use allocation is very generous. Easy access to Tanjung beach for a morning walk. The room is a bit dated. The "room with a garden view" is a frustration. The "garden" fronting our room's window looks disheveled. For internarional travellers, the "garden" here is not representative of a Singaporean garden.

Bonjour Totiboy1976, Sincere apologies for the unpleasant experience you’ve encountered during your recent stay with us. I wish I am writing to you under different circumstances – unfortunately, it is not the case. Please allow us not to go into details with our explanation on this email as I have took it upon myself and the management team to look into these concerns seriously and are in the midst of rectifying every service and product shortfall. We are grateful for your feedback and appreciate that you’ve given us this opportunity to improve our quality of services and facilities. Please be assured that guest satisfaction and safety remain our utmost priorities and we look forward to regaining your confidence in us on your next stay. Once again, please accept our sincerest apologies. Thank you. Best Regards, Piotr Kupiec General Manager

餐點好吃,但送餐時間錯誤,耽誤到之後的行程

客户意见评级 3.0/5

Joyce L. 家庭住宿 - 13/06/2021 所有已确认评论

到飯店前幾天,想打電話確認事項,兩天打了五通以上都沒人接,直到要住宿的早晨才接通,飯店環境很優美非常舒服,很有渡假的感覺,餐點也非常的好吃,可惜最後一天的早餐,延誤送餐30分鐘,打了三次電話才送來,直接影響到後面的行程,有點可惜!

Bonjour Huei Chun l., Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First and foremost, thank you for selecting our resort as your holiday destination in Sentosa Island, Singapore. It is always a great pleasure to read such a heartfelt review from guests who enjoyed their recent stay at our resort. I am truly delighted to know that you were enjoying your stay with us and surely I will share your feedback to our team to motivate them even more. Once again thank you very much for your review, and we do look forward to welcoming you back for another magnifique experience in our beautiful resort. Sincerely yours, Piotr Kupiec General Manager

环境很休闲。

客户意见评级 5.0/5

Z. S. 家庭住宿 - 14/05/2021 所有已确认评论

感觉好。

Bonjour s. Z., Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! We are absolutely thrilled to read that you have scored maximum points for the overall experience from the arrival to your farewell. It is a great pleasure to know that our guests were really enjoying your stay with us and I am so delighted to learn that our exceptional service is the reason for your magnifique experience in our resort. I will make sure that your kind words will be shared with all the team to further inspire them. Thank you again for sharing your experience, and we are looking forward to welcoming you back for another flawless experience. Sincerely yours, Piotr Kupiec General Manager

酒店给人一种能彻底放松的感觉

客户意见评级 4.5/5

Q. L. 家庭住宿 - 09/05/2021 所有已确认评论

酒店环境优雅,能让人身心放松。 餐厅服务也非常好,食物不错

Bonjour L. Q., Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First and foremost, thank you for selecting our resort as your holiday destination in Sentosa Island, Singapore. It is always a great pleasure to read such a heartfelt review from guests who enjoyed their recent stay at our resort. I am truly delighted to know that you were enjoying your stay with us and surely I will share your feedback to our team to motivate them even more. Once again thank you very much for your review, and we do look forward to welcoming you back for another magnifique experience in our beautiful resort. Sincerely yours, Piotr Kupiec General Manager

Below expectations

Tripadvisor 评级 2.0/5

daniallim2021 15/04/2021 经 TripAdvisor 认证的评论

The room (176) I was allocated looks run down and seems it has not been occupied for quite sometime. Cabinets door were dusty, Airborne dust can be seen against the room lights, bathroom floor was dirty with stains and the bed side lamp was flickering when turn on. It is not a very pleasant experience for my family and myself, and we don't think we will come back again.

Bonsoir daniallim2021, Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Kupiec General Manager

Family Retreat

Tripadvisor 评级 5.0/5

yudi810 06/04/2021 经 TripAdvisor 认证的评论

It's short getaway during Easter break. Great services by the hotel from check in until check out. This is our second time staying in this hotel and we still would love to come again. The shuttle bus is punctual. The access to the beach is good. Happy that they move the kids club to the main building.

Bonjour yudi810, Thank you for sharing this encouraging review with us. We greatly appreciate your kind understanding during such uncertain times. Indeed, we are trying our best to navigate through this unprecedented times positively yet cautiously - guests like your kind self inspire and motivate us to do better daily. Thank you once again and we will be delighted to have you stay with us again soon. Do drop us a note upon reservation for us to make your next visit a magnifique one too. Have a great day ahead! Best Regards, Piotr Kupiec General Manager

值得体验

客户意见评级 4.5/5

匿名 家庭住宿 - 03/04/2021 所有已确认评论

索菲特度假酒店就如网上评价的一样,非常适合来度假。首先一踏入酒店就有东南亚式的感觉。泳池儿童区和成人区都有,离海边有点小远,一来一回有点费力。餐厅4-5个满足不同口味。再者前台WaiWai很有耐心,一一回答和解决顾客的问题。房间空间也足够大,浴室淋浴和浴缸都齐全。所以总体感觉还是很棒的!

Bonjour Zhao J., Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. Thank you for making our day and for going out of your way to connect with us through the TrustYou Analytics. I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. Thank you again for sharing your experience, and we are looking forward to welcome you in the near future for another magnifique experience. Sincerely yours, Piotr Kupiec General Manager

Good staycation

Tripadvisor 评级 4.0/5

Jepts 02/04/2021 经 TripAdvisor 认证的评论

It was our 3rd 3D2N staycay at Sofitel Sentosa, this time with my 3rd son, his wife & baby. Understand hotel was full house. Yet staff were quick to respond to pur requests. Kudos to staff. American breakfast were acceptable. Indian dinner at Kwee Zeen not so good.

Bonjour Jepts, Thank you for sharing this encouraging review with us. We greatly appreciate your kind understanding during such uncertain times. Indeed, we are trying our best to navigate through this unprecedented times positively yet cautiously - guests like your kind self inspire and motivate us to do better daily. Thank you once again and we will be delighted to have you stay with us again soon. Do drop us a note upon reservation for us to make your next visit a magnifique one too. Have a great day ahead! Best Regards, Piotr Kupiec General Manager

Pleasant 3D2N Staycation

Tripadvisor 评级 4.0/5

cgmxtravels 29/03/2021 经 TripAdvisor 认证的评论

We booked a 3D2N staycation in March to celebrate my husband’s birthday in the premium family suite. Overall, it was a pleasant experience. Checking in and out was smooth; hotel room was clean and spacious; and the bed was really comfortable! We enjoyed the quiet environment within the hotel and its convenient location. We were also selected as the “Guest of The Day” with perks and that was a great surprise! If you drive, there’s a carpark within close proximity. If you don’t drive, you can take the tram from behind the hotel to head to the beaches and the tram station, as well as very regular shuttle buses. We felt the breakfast service and quality of food could be improved though. Also, it will be really nice if the hotel could accommodate a later check out timing during off peak periods.

Tranquil beautiful property

Tripadvisor 评级 5.0/5

CKL269 26/03/2021 经 TripAdvisor 认证的评论

Exactly what was needed for an excellent staycation and to get away from it all, no screaming kids, just classy ambience, great food and well-managed, always kept clean and well-maintained. Love the superb surroundings and fountains all around

😐

Tripadvisor 评级 3.0/5

sueian65 26/03/2021 经 TripAdvisor 认证的评论

We pull up the driveway of the hotel and we were greeted by a cheerful doorman who help us with our luggages. Unfortunately, our excitement ends there. We opened the doors to our rooms only to find out that it 'belonged' to Ms Geok(welcome message displayed on TV). The rustic wardrobe in 224 had holes in its doors, something that a number of the missing decorative knobs had left behind. The spacious bathrooms boast its iridescent mosaic tiles which featured some mildew. The rooms were of decent size abf clean but undoubtedly in need of an update. Our first impression of the hotel did not prepare us for what's to come. We headed to the sizeable pool that screams 'maintenance badly needed'. A large part of the black tiles in the pool were smeared with something that looks like white paint. The water filled with floating white slime and leaves a sappy feeling on the lips(pH imbalance). The grand corridors are always decorated with yellow cones stuck in the middle of the walkway (why they are there is anybody's guess, cos nothing seems to be happening). The whole place looks tired and badly in need of maintenance to restore it to its former glory. The Kwee Zeen was a disappointment. Menu for lunch & dinner are the same. Breakfast selections like pancake, waffle, cereals(just to name a few) are only available in the kids menu, adults enjoys them too, no??! What's worst, the staff are oblivious and badly needed service retraining. I felt like I was in a penitentiary when the waiter took our orders for dinner. They were unwelcoming. Our food were served to us, after a long wait, without even the minimum of pleasantries. There were only 2 tables of guests. At breakfast with only 6 tables of couples , the staff seemed more concerned to clear tables than to attend to guests needs. However, all is not lost. Amidst the huge disappointment there are gems. We were attended to by a bubbly & cheerful Ryan who not only checked us in. He also took the liberty to extend upgrade offer packages and took the time to introduce the facilities to us. He walked us to our rooms and gave us his direct line. He was like a butler to us. Everything we needed during our stay was arranged for us at our requests. This includes pool, gym and restaurants reservations. He even left us a thank you note at check out (his off day). Dining at the Cliff is a totally opposite to Kwee Zeen. The food was great although menu still somewhat limited. What makes the fantastic dining experience are the people who attended to us. They are warm, friendly and attentive. Very proactive in offering us selections that can be done without pork & lard too. Food was served quite fast even though they were running at high guests capacity. Heme who attended to us mostly, was helpful in making sure that our food were prepared omitting the wine & pork. His effort makes the culinary experience a very pleasant one. Amidst a crisis time like this, such staffs are needles in a haystack. Let alone retain them(head hunters are always looking for these qualities). We would like to extend our appreciation to Ryan who seems to be everywhere including Cliff restaurant, Hemeindra and The Cliff Team( Timothy, Von, Julianne, Faith, Scarlett) for providing excellent service and their effort of service recovery that compensate for the shortcoming of the hotel making our stay a very wonderful one. Well done Guys!!!

Bonjour sueian65, Sincere apologies for the unpleasant experience you’ve encountered during your recent stay with us. I wish I am writing to you under different circumstances – unfortunately, it is not the case. Please allow us not to go into details with our explanation on this email as I have took it upon myself and the management team to look into these concerns seriously and are in the midst of rectifying every service and product shortfall. We are grateful for your feedback and appreciate that you’ve given us this opportunity to improve our quality of services and facilities. Please be assured that guest satisfaction and safety remain our utmost priorities and we look forward to regaining your confidence in us on your next stay. Once again, please accept our sincerest apologies. Thank you. Best Regards, Piotr Kupiec General Manager

Green Escape

Tripadvisor 评级 5.0/5

Nicolas R 18/03/2021 经 TripAdvisor 认证的评论

Great experience in Sofitel Sentosa. Perfect environment, Superb food at The Cliff and nice ambiance at the Bar. The Spa was just fantastic. Just 1 point which I think could be easily corrected : - Swimming chair mattress not clean

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