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新加坡市中心索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 7,038 评论

+ 31 服务

酒店其他优惠

  • 尽情体验放松的沐浴时光

  • 豪华客房,配备浴缸、免费无线网络和落地窗

  • 免费无线网络

  • 酒店在服务、会议和活动以及餐饮方面斩获 17 个久负盛名的奖项。

  • 配备免费的无线网络和开通了 10 个国家通话服务的电话

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

新加坡市中心索菲特酒店

9 Wallich Street
078885 新加坡
新加坡

电话: +6564285000

传真: (+65)64285001

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • MRT :  EAST WEST LINE TANJONG PAGAR

  • 乘飞机

    CHANGI AIRPORT 达到 20公里 / 12.43 英里 - 班车服务 付费

  • 乘火车

    SINGAPORE CBD 达到 0.01公里 / 0.01 英里

GPS :1.276794, 103.844815

酒店服务

RACINES

Racines 只采用当地最好的时令食材为您制作精选的美味菜肴。要在新加坡市中心享用难忘的美食,请到我们的 4 个现场烹饪台品尝精致的法餐和中餐。

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 1 餐厅
  • 1 酒吧
  • 早餐
    • 客房服务 额外收费
    • 点菜早餐 额外收费
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 10 会议室
  • 商务中心
    • 自助商务中心
    • 商务中心提供工作人员支持服务
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 223 间客房
    • 7 间残疾人士客房
    • 0 间家庭客房
    • 42 间相通客房
    • 223 间禁烟客房
    • 20 多个楼层
  • 酒店使用的语言
    • 普通话
    • 英语
    • 印度尼西亚语
  • 休息室
    • 等候区或休闲区
    • 行政酒廊
  • 洗衣/代客泊车服务
    • 熨衣 额外收费
    • 干洗/熨衣
  • 无限网络
    • 高速传输线
    • 公共区域提供无线网络
    • 高速无线网络
    • 酒店提供无线网络
    • 高速网络
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 100% 无烟酒店
  • 入住/退房设施
    • 延迟退房
    • 快捷退房
    • 快捷入住
  • 行李寄存
    • 行李寄存
  • 行李员
    • 行李员
  • 礼宾服务
    • 礼宾服务
  • 接待处提供保险箱
    • 接待处提供保险箱
  • 货币兑换
    • 货币兑换
入住酒店
  • 穿梭巴士
    • SIN 额外收费
    • CHANGI AIRPORT 额外收费
  • TPC Parking Complex 额外收费
    • 酒店内
    • 100 多个停车位
    • 公共
    • 停车场全天候开放
护理
  • Swimming Pool
    • 外部
    • 酒店内
  • SoFit
    • 酒店内
    • 极可意水流按摩浴缸/旋流浴缸
精品店/购物
  • 购物广场
  • 美容院
  • 发廊/理发店
  • 服装店
  • 药店
家庭
  • 儿童服务
    • 卡通电视频道

我们的客房

在索菲特风格的五星级酒店体验新加坡的假期生活。酒店配有奢华寝具、品牌家具、充满活力的装饰,做工精美的设施和尖端科技产品,我们的客房和套房都是为您专门设计的。 在新加坡繁华的中央商务区享受您自己的空间。豪华的落地窗可欣赏城市景观,绿叶图案和鲜艳的花卉图像向这座城市丰富的植物遗产致敬。

您的会议和活动

我们的会议室

  • 会议室数量:11

  • 最大面积:600 平方米

  • 最大容量:600 个人

  • 最大宴会容量:340 个人

了解更多信息

新加坡市中心索菲特酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.7/5

7,038 评论

TripAdvisor 评级 4.5/5

756 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Agonizing Check-In / Unpleasant Stay Despite Being Silver Member

Tripadvisor 评级 1.0/5

zepthebro 22/09/2021 经 TripAdvisor 认证的评论

I reached the hotel are 4pm, 1 hour later then the stipulated check-in time of 3pm and was assigned to Room 917. However, upon reaching the room, it was a complete mass with bedsheets one corner, dirty laundries at another plus unwashed cutlery at the sink as well as foods in still fridge. ( I still have the photos on my phone). It is definitely poses a hygiene issue, especially in the current covid-19 situation. Calls to the concierge was not successful and had to make a trip down to demand for another room. Request for late was turned down initially until the above mishap happen, All this despite it's part of my privilege to get late check-out as a silver accor member. Gym was limited with only 8 machines and each time frame is 4 person. Hotel staff went into my room when I was away too (Not sure this is allowed.) End in end, the stay was unpleasant and I don't feel treated as a customer even though I just renewed my membership recently.

Fantastic service as always!

Tripadvisor 评级 5.0/5

puffzpooh 13/09/2021 经 TripAdvisor 认证的评论

Celebrated my husband’s birthday in Sep here with my family and as always service was top-notch! spotless, beautifully appointed rooms and great bento breakfast. i do miss the past buffet breakfast but can’t be helped. Special shout out to Riza and Andrew for always going the extra mile to make every stay so perfect!

One of the best staycation

Tripadvisor 评级 5.0/5

ongyensheng 12/09/2021 经 TripAdvisor 认证的评论

Staffs are super friendly and helpful. Room is worth the money. Had a great time with my family and my kids want to return for staycation again. Many choices of food at the surrounding of you want to try something different from what the hotel can offer.

Bonjour ongyensheng, Thank you very much for taking the time to share your kind feedback and generous praise that your stay here was one of the best you experienced! It gives us great pleasure to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable, appreciating our amiable service and convenient location. Thank you for choosing us as your place to stay in Singapore and from all of us we cannot wait to welcoming you back in the very near future. A bientot Jacqueline Poey General Manager

Good Hotel For Staycation

Tripadvisor 评级 5.0/5

cwc1073 11/09/2021 经 TripAdvisor 认证的评论

Nice stay at Sofitel Singapore City Centre, front desk manager & staff arrangement was perfect. Hotel location is good just short walk to MRT station and food centre for BF/Lunch/Dinner. Looking forward for my next staycation.

Bonjour cwc1073, Thank you very much for taking the time to share your kind feedback. We are delighted to know that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable. Thank you for appreciating our attentive service, convenient location and diverse culinary options in the vicinity. From all of us we cannot wait to welcome you back in the very near future. A bientot Jacqueline Poey General Manager

酒店位置好,工作人员服务也很好

客户意见评级 5.0/5

Li莉莎 情侣住宿 - 07/09/2021 所有已确认评论

酒店客房舒适宽敞整洁,有机会还会再来

A most enjoyable Sofitel staycation

Tripadvisor 评级 5.0/5

Meander34471119942 07/09/2021 经 TripAdvisor 认证的评论

Having stayed here at Sofitel City Centre before, it was a natural choice for me to choose it for our next staycation. The room was spotlessly clean and furnished with almost every comfort one could ask for. I asked for a firmer pillow (my preference) which Housekeeping gladly provided to my delight. Breakfast was excellent with a good choice of options and the food quality & presentation was faultless. I enjoyed the Afternoon tea as well with the selection of sweet delights. The ambience and the setting was comfortable and casual at the same time. I will definitely choose and recommend Sofitel as a first choice for a staycation. Keep up the good work!

Bonjour Meander34471119942, It is with great pleasure to hear that you’ve had a wonderful repeat staycation and thank you very much for taking the time to share your kind feedback and generous commendation. I am glad to know that you appreciated our beautifully appointed room, your dining experiences and attentive service by our ambassadors. I’ve conveyed your kind words to the team and they are happy to learn that you have thoroughly enjoyed your stay with us. From all of us, we look forward to welcoming you back in the very near future. A bientot Jacqueline Poey General Manager

Staycation in Singapore

Tripadvisor 评级 4.0/5

Charles P 05/09/2021 经 TripAdvisor 认证的评论

Nice stay but lack of exclusiveness especially for elite hotel members. There used to be a club lounge (level 6) but it’s currently temporary close. The check in, at the club room is no longer possible, not mentioning about doing some work within the club while enjoying some snacks or drinks. Another point where there’s room for improvement. Since the hotel has opened up a few years back, there’s no complimentary or even discounted parking while staying in the hotel is a turn off, especially for those driving. Would strongly suggest the senior management to look into the topics mentioned.

Bonjour Charles P, Thank you for sharing your valuable feedback with us. We regret to hear of your disappointment with regards to parking and the temporary closure of our club lounge, where club benefits are available at Coffea for the time being. Please be rest assured that we take pride in delivering the finest guest experience and the topics mentioned have been internalized for corrective action wherever necessary. Thank you once again for taking time to share your feedback and I hope you will give us a chance to recover your impression of the hotel. À bientôt, Jacqueline Poey General Manager

Kudos to Front Desk Mgr Indra

Tripadvisor 评级 5.0/5

Benedict_SG 02/09/2021 经 TripAdvisor 认证的评论

Another excellent stay at Sofitel City Centre. Good recognition of Accor Gold status. As usual, Front Desk Manager Indra made sure that the arrangements are perfect, which is most appreciated. Would return.

Bonjour Benedict_SG, It is with great pleasure to hear that you’ve had a wonderful experience and thank you very much for taking the time to share your wonderful feedback and interest in returning. They are sincerely appreciated. Providing Magnifique experiences and anticipative services to valued guests such as yourself is a commitment of ours. I have personally conveyed your kind words to Indra and he is delighted to learn that you have thoroughly enjoyed your experience here at Sofitel Singapore City Centre. Thank you for choosing us as your place to stay in Singapore and from all of us we are excited to welcome you back soon. A bientot Jacqueline Poey General Manager

Fabulous day in Sofitel!

Tripadvisor 评级 5.0/5

MelodyDiong 05/08/2021 经 TripAdvisor 认证的评论

A very recommended hotel! Excellent and fast services from both front desk, in room dining as well as housekeeping services. Room and equipment conditions are all well maintained. It is very comfortable to stay in the Suite room for 2 days. I Surprisingly to see how big the room is! For your information, the carpark fee is not covered by the hotel. Therefore I would say taking mrt is the best option for thetravellers. Last but not least, swimming pool is one best place in this hotel. Beautiful view that you can catch during the morning and night. Do try out to see here when you stay in this hotel.

Bonjour Companion39877455388, Thank you very much for leaving us this glowing recommendation on Tripadvisor. We are heartened to read that we managed to make your experience at Sofitel Singapore City Centre truly Magnifique and memorable. Thank you for choosing us as your place to stay in Singapore and from all of us we cannot wait to welcome you back in the very near future. A bientot Jacqueline Poey General Manager

Excellant Staycation

Tripadvisor 评级 5.0/5

WilsonC1920 17/07/2021 经 TripAdvisor 认证的评论

As an Accor plus platinum member, the complimentary upgrading of this stay surprised me. This is the 1st time I felt the stay is too short. Good services and friendly greeting of all hotel staff. Just a little remark that the tv entertainment software system should be improved to accelerate the loading speed.

Great experience!

Tripadvisor 评级 4.0/5

Jane_315 18/04/2021 经 TripAdvisor 认证的评论

The staffs are friendly! Room is spacious too! Despite the pandemic, they don’t compromise on food quality and selection, enjoy the high tea and breakfast very much ! I will choose this hotel for staycation next round!

mr

Tripadvisor 评级 5.0/5

gold90chan 15/04/2021 经 TripAdvisor 认证的评论

very pleasant stay it was. i enjoy the room facilities and the staff were very helpful too. i like the swimming pool and the gym. The welcome drink is delightful as well. very close to restaurant near by and the MRT.

Service that goes the extra mile

Tripadvisor 评级 5.0/5

ZYMT96 11/04/2021 经 TripAdvisor 认证的评论

Due to some unexpected circumstances it became a solo relax trip for me but it was not disappointing at all. From pre arrival to departure it was an overall great stay. The team went an extra mile to make some arrangements due to my dietary requirements for high tea. Julie was very patient and enquired clearly for my dietary restrictions before high tea was served and that really assured me. The room was great and my most favourite part of the stay is definitely the tent, really appreciate for the exception done! There was some minor issues, mainly the showerhead at the tub was not working and I was locked in twice from the chain lock being rusty/hard to unledge sometimes but it was still good nonetheless. The food was delicious, I ordered the in room dining and Michelle took my orders and requests perfectly executed. Bread was slightly burnt but will definitely visit again for the food. Breakfast variety was superb and despite the busy mornings, Raihanna who I believed help with pre arrivals and on the floor, was still patient when she answered all my questions and help checked my delayed orders. Last but not least, the check in was impressive, Monica was very professional and detailed in explaining every procedure. Working in the hospitality line as well, I am impressed and very glad that such meticulous details are not missed out in haste for efficiency. I hope I got all their names right and I wish to commend the whole team for their effort and service standards. Will definitely recommend others and stay again should chances allows. Please do not hesitate to email me should you require any further information to trace the associates above if unclear. Thank you and till we meet again!

Nice hotel for families with kids

Tripadvisor 评级 5.0/5

cki1029 07/04/2021 经 TripAdvisor 认证的评论

A great thank to all hotel staff members for running the premises during this special time . Excellent hotel for family with kids, my 3 year-old boy had a great time at the pool area. There were a few hiccups that the hotel can look into to further enhance their service. The tent in the room for my boy was only set up at 10pm after 3 calls, understand there could be delay in setting up however communication was not good , we only found out the tent was not ready the moment we stepped into our room. Staff promised to bring it up 7-9pm but did not happen . Pre-arrival email from hotel asked for kid's name and age but did not see anything personalized. Excellent idea to invite families with young kids to have breakfast in the ballroom instead. Breakfast was fantastic with premium quality food . Staff was great but could be more attentive, on the 2nd day we had waited 20 mins for our food as there was a mistake on the ordering form . Nice gesture to provide masks and sanitizer for guests . Would be nice if there are replenishment of toiletries and bottled of water placed outside the room on the next day so we did not have to call. To conclude the hotel is an excellent choice for family staycation . Friendly staff, nice pool ,great location connected to Guoco Tower, 5 mins walk to 100AM.

Severely under-staffed. Forgettable.

Tripadvisor 评级 4.0/5

JTravellerZ 07/04/2021 经 TripAdvisor 认证的评论

The front desk staff provide excellent service (Monica and Thao, especially; thank you for the excellent service). The afternoon tea at 1864 was delightful. Great service too (thank you, Jullie). But perhaps everywhere else in the hotel, it's clear they are really under-staffed. There's no greeter at the lobby to direct guests and respond to their queries immediately, restaurant staff are almost constantly running around and sometimes ignoring customers during breakfast, email responses sometimes take many days (and there were no apologies when I mentioned it over the phone). There was seemingly little effort to make the stay memorable. To their credit, they did give me an upgrade to a club room as a Diamond member, which I appreciated. I guess/hope service would be more personal if they weren't so under-staffed. The club lounge is small and underwhelming. On one of my visits, the staff serving coffee had an indifferent and almost unfriendly attitude, probably because she was so overworked. She did cheer up during cocktail hours. But overall service at the club lounge wasn't enthusiastic. I've had much better service at several other hotels' club lounges recently, despite the current pandemic restrictions. To be perfectly honest, I didn't feel like I stayed in a luxury hotel.

Pleasant Stay

Tripadvisor 评级 5.0/5

juncheoll 06/04/2021 经 TripAdvisor 认证的评论

Check-in very smooth not like other hotels in Singapore in these days. Due to the voucher, there is lots of staycationer in this region so check-in procedure is not so easy. All booking service for Gym, Pool is smooth. The only matter is, still looks a bit short hands. Hard to connect call to front.

Good stay

Tripadvisor 评级 5.0/5

yjwang95 05/04/2021 经 TripAdvisor 认证的评论

The stay was great, and the rooms was nicely designed and well furbished. One minor issue is the standard pillows are too soft and would be good if the pillow menu is more well presented. Was only told they offer different pillows after checking with staff.

Wonderful first staycation experience

Tripadvisor 评级 5.0/5

Daydreamer01489 04/04/2021 经 TripAdvisor 认证的评论

Thank you all at Sofitel Singapore City Centre for a truly wonderful staycation. We felt very welcomed, from the pre-arrival email correspondence, to checking in at Front Desk at 3pm. The Club Lounge Evening Apero Chic was tasteful and delicious. Housekeeping had also quickly taken care of the drainage issue in our bedroom shower. Wen Xin at Racines went over and above to make sure we were well taken care of. The in-Room dining team was very lovely and offered us impeccable service when arranging our request for breakfast in the room as we have to rush out for work. It has been a truly wonderful first stay and we have been wowed by the Sofitel Hospitality. The suite is beautiful, spacious, and made us feel very pampered. We look forward to more staycays with you guys for the rest of the year! We will be seeing you soon.

Family staycation

Tripadvisor 评级 5.0/5

CandyWong79 19/03/2021 经 TripAdvisor 认证的评论

Great hotel and excellent services. We booked 2 rooms and the hotel arranged for our rooms to be in the same floor but opposite from each other. Thank you for your thoughtful arrangement, it allows us to enjoy both side of sceneries. I especially loved the bathroom features, with TV and book holder. It feels elegant and sophisticated. My family have had a great time and we look forward to visit Sofitel again.

Good Hotel but not customer orientated

Tripadvisor 评级 2.0/5

MattNHTan 18/03/2021 经 TripAdvisor 认证的评论

Recently celebrated my birthday at this hotel. All good at check in and with the Silver membership. I thought will be nice to have a later check out. During check in, i was told that i got to check again the next day (which is fine). The next day (my Birthday!), i went to the counter to check again and the answer i got is a NO (Awesome present on my birthday).

Bonjour MattNHTan, Thank you for sharing your valuable feedback which has been taken on-board to make any needed improvements. I regret that we were unable to accommodate your late check-out request due to the occupancy on that day and apologise for any lack of communication in this regard causing your disappointment on your birthday. We appreciate your time in sharing these comments and hope you will give us a chance to recover your impression of the hotel. À bientôt, Jacqueline Poey General Manager

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