客户意见评级 4.7/5 6,503 评论
酒店在服务、会议和活动以及餐饮方面斩获 17 个久负盛名的奖项。
配备免费的无线网络和开通了 10 个国家通话服务的电话
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 15h00 办理登记入住手续
从 12h00 办理退房手续
豪华房，配备 1 张特大床
豪华房，配备 2 张单人床
豪华家庭房，配备 1 张特大床
豪华家庭房，配备 2 张单人床
豪华房，可使用米勒西姆俱乐部，配备 1 张特大床，位于较高楼层
豪华房，可使用米勒西姆俱乐部，配备 2 张单人床，位于较高楼层
来自 100% 认证入住过我们酒店客人的评论发现更多
WilsonC1920 17/07/2021 经 TripAdvisor 认证的评论
As an Accor plus platinum member, the complimentary upgrading of this stay surprised me. This is the 1st time I felt the stay is too short. Good services and friendly greeting of all hotel staff. Just a little remark that the tv entertainment software system should be improved to accelerate the loading speed.
Jane_315 18/04/2021 经 TripAdvisor 认证的评论
The staffs are friendly! Room is spacious too! Despite the pandemic, they don’t compromise on food quality and selection, enjoy the high tea and breakfast very much ! I will choose this hotel for staycation next round!
gold90chan 15/04/2021 经 TripAdvisor 认证的评论
very pleasant stay it was. i enjoy the room facilities and the staff were very helpful too. i like the swimming pool and the gym. The welcome drink is delightful as well. very close to restaurant near by and the MRT.
Service that goes the extra mile
ZYMT96 11/04/2021 经 TripAdvisor 认证的评论
Due to some unexpected circumstances it became a solo relax trip for me but it was not disappointing at all. From pre arrival to departure it was an overall great stay. The team went an extra mile to make some arrangements due to my dietary requirements for high tea. Julie was very patient and enquired clearly for my dietary restrictions before high tea was served and that really assured me. The room was great and my most favourite part of the stay is definitely the tent, really appreciate for the exception done! There was some minor issues, mainly the showerhead at the tub was not working and I was locked in twice from the chain lock being rusty/hard to unledge sometimes but it was still good nonetheless. The food was delicious, I ordered the in room dining and Michelle took my orders and requests perfectly executed. Bread was slightly burnt but will definitely visit again for the food. Breakfast variety was superb and despite the busy mornings, Raihanna who I believed help with pre arrivals and on the floor, was still patient when she answered all my questions and help checked my delayed orders. Last but not least, the check in was impressive, Monica was very professional and detailed in explaining every procedure. Working in the hospitality line as well, I am impressed and very glad that such meticulous details are not missed out in haste for efficiency. I hope I got all their names right and I wish to commend the whole team for their effort and service standards. Will definitely recommend others and stay again should chances allows. Please do not hesitate to email me should you require any further information to trace the associates above if unclear. Thank you and till we meet again!
Nice hotel for families with kids
cki1029 07/04/2021 经 TripAdvisor 认证的评论
A great thank to all hotel staff members for running the premises during this special time . Excellent hotel for family with kids, my 3 year-old boy had a great time at the pool area. There were a few hiccups that the hotel can look into to further enhance their service. The tent in the room for my boy was only set up at 10pm after 3 calls, understand there could be delay in setting up however communication was not good , we only found out the tent was not ready the moment we stepped into our room. Staff promised to bring it up 7-9pm but did not happen . Pre-arrival email from hotel asked for kid's name and age but did not see anything personalized. Excellent idea to invite families with young kids to have breakfast in the ballroom instead. Breakfast was fantastic with premium quality food . Staff was great but could be more attentive, on the 2nd day we had waited 20 mins for our food as there was a mistake on the ordering form . Nice gesture to provide masks and sanitizer for guests . Would be nice if there are replenishment of toiletries and bottled of water placed outside the room on the next day so we did not have to call. To conclude the hotel is an excellent choice for family staycation . Friendly staff, nice pool ,great location connected to Guoco Tower, 5 mins walk to 100AM.
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