Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you were warmly welcomed from the moment you arrived and that our team, especially Veronica and Anh, provided you with excellent service. We always strive to deliver a five-star experience, and your feedback is a true reflection of our team's commitment to making your stay memorable. We truly appreciate your kind words and look forward to welcoming you back to Mövenpick Living West Hanoi in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for your kind review! We are delighted to hear that you had a great experience during your stay with us. It’s especially rewarding to know that Anh and Kent at the front desk made such a positive impression with their warm and friendly service. We truly appreciate your kind words and will be sure to pass them along to them. We look forward to welcoming you back soon. Wishing you a wonderful year ahead! Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you for sharing your positive experience at Mövenpick Living West Hanoi. We are thrilled to hear that you enjoyed your stay and appreciated the warm hospitality of our restaurant team, especially Ms. Ly. Your kind words will surely be shared with her. We look forward to welcoming you back for another memorable visit. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for your wonderful feedback regarding your stay at Mövenpick Living West Hanoi. We are delighted to know that you found the hotel clean, tidy, and enjoyed the friendly, polite, and helpful service from our team. Your kind words are truly appreciated and serve as great encouragement for us to continue delivering a high standard of hospitality. We look forward to welcoming you back for another excellent stay in the future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for sharing your feedback regarding your stay at Mövenpick Living West Hanoi. We are delighted to hear that everything was great and that our team made you feel so welcome. Your kind words are truly appreciated, and it is wonderful to know that you plan to return. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you very much for sharing your wonderful feedback with us following your recent stay at Mövenpick Living West Hanoi. We are delighted to hear that you enjoyed a very good stay and that our convenient location and friendly service team left a positive impression. It is also wonderful to see your perfect scores across arrival, accommodation, cleanliness, check-out and our team — your kind words are truly encouraging for everyone here. We are glad to know that our efforts in sustainable development also met your expectations. Your trust and recommendation mean a lot to us, and we appreciate your willingness to consider our hotel again in the future. Thank you once again for your support. We look forward to welcoming you back on your next trip to Hanoi and ensuring another smooth and comfortable stay. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you for sharing your feedback with us. We sincerely apologize that your recent stay did not meet expectations and regret the inconvenience caused by the room condition and breakfast experience. Regarding the toilet light, our Engineering team has already checked the room to correct the switch malfunction. As for the disposable slippers, Mövenpick Living West Hanoi follows Accor’s environmental policy, which limits the use of single-use plastic or disposable items to support sustainable operations. However, fabric slippers are always available upon request, and our Housekeeping team would be pleased to deliver them at any time. We also acknowledge your comments on cleanliness and breakfast variety and are reinforcing both housekeeping inspection standards and menu rotation to enhance quality and freshness. We truly appreciate your time and constructive feedback, which helps us improve our guest experience. We hope to have the opportunity to welcome you back and restore your confidence on a future visit. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, We appreciate you sharing your experience with us. It’s wonderful to hear that you found the hotel quiet, clean, and comfortable, and that our service met your expectations throughout your business stay. Your recognition of our Front Desk and Doorman for their courteous manner is truly valued. We will gladly share your compliments with the team, as feedback like yours motivates us to keep delivering warm and professional hospitality. Thank you for choosing Mövenpick Living West Hanoi. We look forward to welcoming you back on your next visit to Hanoi. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, We sincerely appreciate you taking the time to share such kind feedback about your recent stay at Mövenpick Living West Hanoi. It is wonderful to know that your experience was smooth from start to finish and that our team delivered a level of service that met your expectations. We are especially pleased to learn that Mason, our night-shift colleague, provided professional and efficient assistance when you encountered a payment issue. His quick response and dedication to guest satisfaction reflect the service standards we strive to maintain every day. Your recognition will be proudly shared with him and the entire Front Office team. We are also glad that you found the overall atmosphere, cleanliness, and hospitality of the hotel to your satisfaction. Such positive feedback is the greatest motivation for our team to continue creating seamless and enjoyable stays for every guest. Thank you once again for your trust and recommendation. We truly look forward to welcoming you back to Mövenpick Living West Hanoi for another comfortable and memorable visit. Warm regards, Hotel Management Mövenpick Living West Hanoi

Dear Valued Customer, Thank you very much for your kind words and for taking the time to share your positive feedback. I truly appreciate your recognition and am very happy to know that you felt warmly welcomed during your stay. It was a great pleasure assisting you, and I sincerely hope to have the opportunity to welcome you back to Mövenpick Living West Hanoi in the near future. Warm regards, Frank Le (Mr.) Guest Experience Manager Mövenpick Living West Hanoi

Dear Mr. Peng X., Thank you for staying with us and for recognising our team’s prompt assistance. We're glad the service felt right, and We're grateful you flagged two details we can sharpen: the flip-flops and the electric kettle. We're sorry for the inconvenience. We now have disposable, closed-toe slippers readily available; I’ve noted this as your room preference so they’ll be prepared in advance next time. Housekeeping and Engineering have also completed a floor-by-floor check and descaling of kettles, and we’ve added an “interior inspection + test boil” to our daily room checklist to prevent impurities reoccurring. As an ALL – Accor Live Limitless Classic member on a business trip, your comfort and time matter to us. If there’s anything else you’d like adjusted for your next stay—pillow type, ironing setup, or a quieter room location—just tell us and we’ll arrange it. We look forward to welcoming you back. Warm regards, Frank Le (Mr.) Guest Experience Manager Mövenpick Living West Hanoi

Dear Mr. Peng H., Thank you for taking the time to share your impressions of Mövenpick Living West Hanoi. I’m very pleased that you enjoyed our convenient location and the warm service from our front desk and team members. I also appreciate your feedback regarding the ease of access and the pool experience. Your comments are valuable and will guide us in making further improvements so that your next stay will be even more enjoyable. We look forward to welcoming you back again soon. Warm regards, Frank Le (Mr.) Guest Experience Manager Mövenpick Living West Hanoi

Dear Ms. Yufei W., Thank you for choosing Mövenpick Living West Hanoi and for the perfect score. I’m delighted our location near the business district made your trip convenient, and that the comfortable room, refined breakfast, and attentive service all met your expectations. I’ll share your praise with the team. We’d be honored to host you again on your next visit to Hanoi. If there’s anything we can prepare in advance for your business travel, please let us know. Warm regards, Frank Le (Mr.) Guest Experience Manager Mövenpick Living West Hanoi

Dear Mr. X., Thank you very much for choosing Mövenpick Living West Hanoi for your recent business trip and for taking the time to share your valuable feedback with us. We are pleased to learn that you had an enjoyable stay and appreciated the modernity of our facilities as well as the convenience of our location. Your kind remarks serve as a wonderful encouragement to our team. At the same time, we appreciate your honest comments regarding the speed of the Wi-Fi connection, breakfast offerings, and overall service. Please be assured that we are continuously working on enhancing these aspects to better serve our guests, and your input plays an important role in that process. We hope to have the pleasure of welcoming you again in the near future and providing you with an even more seamless and comfortable experience. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. P.-Wei J., Thank you for your outstanding review and perfect rating! We are delighted to hear that you had a pleasant stay at Mövenpick Living West Hanoi and that our convenient location suited your business needs, especially with proximity to E-RISS. Your kind words and perfect scores across all aspects of your stay truly mean a lot to us. We are thrilled that you were satisfied with our accommodations, cleanliness, breakfast, WiFi, and the service provided by our team. Ensuring a comfortable and seamless experience for our business travelers is a top priority, and we are pleased to know that we met your expectations. It was a pleasure hosting you, and we sincerely appreciate your recommendation. Should your travels bring you back to Hanoi, we would love to welcome you again for another exceptional stay. If there’s anything we can do to make your next visit even better, please do not hesitate to reach out. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback. We are thrilled to hear that you had a wonderful stay with us at Movenpick Living West Hanoi. It is fantastic to know that you found our facilities, services, and overall experience up to your expectations. We sincerely appreciate your high ratings across various aspects of your stay, including check-in, accommodation, Wi-Fi, breakfast, and cleanliness. It is especially encouraging to hear that you were satisfied with our team's service and our sustainability efforts. Regarding the location, we understand that it may not be the most convenient for all tourists, and we appreciate your understanding. Rest assured, we are continuously working on enhancing the guest experience, and your feedback will be shared with our team to explore possible solutions. We are also grateful for your loyalty to the Accor ALL programme, and we are glad you found the booking experience seamless. It was a true pleasure to have you with us, and we hope to welcome you again in the future. Should your travels bring you back to Hanoi, please don't hesitate to reach out for any assistance in making your stay even more enjoyable. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Movenpick Living West Hanoi

Dear Mr. Z., Thank you for taking the time to share your valuable feedback with us. I am sincerely sorry to hear that you encountered issues with the hot water during your stay. Please accept our deepest apologies for any inconvenience this may have caused. We understand how important it is for our guests to have a comfortable and relaxing experience, especially during something as simple as a shower. I have immediately shared your feedback with our maintenance team so that they can investigate and address this issue to ensure that it does not occur again. Your comments are truly appreciated, and we are committed to improving our services. I do hope we have the opportunity to welcome you back in the future, and I assure you that we will do everything possible to ensure a more pleasant stay. Should you have any further concerns or questions, please do not hesitate to reach out to us directly. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. H. h. m., Thank you so much for your wonderful feedback and for giving us a perfect score! We are thrilled to hear that you had a comfortable and pleasant stay, and that you enjoyed the quality of sleep during your time with us. However, we sincerely apologize that you were not offered a welcome drink upon arrival. This is certainly not the experience we aim to provide, and we will ensure that our team is reminded to offer this gesture to all our valued guests, especially our Accor members, as part of our hospitality standards. Your feedback is very important to us, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and offer you a warm and complete welcome experience on your next visit. Warm regards, Tom Nguyen (Mr.) Hotel Management Team Mövenpick Living West Hanoi

Dear Mr. S., Thank you for sharing your wonderful feedback about your recent stay at Mövenpick Living West Hanoi. We are thrilled to hear that you had such a pleasant experience and rated our services so highly. Your kind words about the cleanliness, our team, and your overall stay truly motivate us to continue delivering excellence. We also appreciate your constructive feedback about the swimming pool water quality, and we will address this matter with our team to ensure it meets the highest standards for our guests' enjoyment. Once again, thank you for choosing Mövenpick Living West Hanoi. We look forward to welcoming you back in the future and providing an even better experience. Warm regards, Tan Nguyen Hotel Management Team Mövenpick Living West Hanoi