Отель и спа Nusa Dua Beach - коллекция Handwritten 5 звезды

Dear Mr. Dzmitry S., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share your feedback following your recent stay at our hotel. We are pleased to know that you appreciated the beautiful Balinese style of our hotel and that overall you enjoyed your stay with us. At the same time, we sincerely regret that several aspects of your experience did not fully meet your expectations. Please accept our apologies for the shortcomings you encountered regarding room cleanliness, water pressure and the noise caused by refurbishment work near your room. We understand how important comfort and tranquility are during a holiday, and we are sorry for the inconvenience these issues caused. Your comments have been shared with the relevant teams for review and improvement. We also appreciate your feedback regarding ALL member recognition. We regret that your experience did not reflect the level of recognition you expected as a valued ALL member. Your comments regarding the QR code process and guest identification in our restaurants and bars have been noted and will be reviewed to ensure a smoother and more personalized experience for our loyalty members. Furthermore, thank you for your suggestion regarding the inclusion of government tax and service charge in our displayed prices. We value your perspective and will share your feedback with our management team for consideration. We truly appreciate your constructive comments, as they help us identify opportunities to improve our services and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Best regards, Arini Room Division Manager

Dear Ms. Liana G., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for your exceptional review and for awarding us a perfect score. We are truly honored by your description of our resort as "the best atmospheric hotel that conveys the island's culture." Creating an authentic Balinese experience while providing genuine hospitality and comfort is at the heart of what we do, so your kind words mean a great deal to us. We are delighted to know that you enjoyed every aspect of your stay, from the cleanliness and comfort of your room to our culinary offerings, beachfront facilities, swimming pools and lush tropical gardens. Your compliments about the food being comparable to that of a Michelin-starred restaurant are particularly rewarding and will be proudly shared with our culinary team. It is also wonderful to hear that you appreciated the beautiful surroundings, including our gardens and resident birds, which help create the unique atmosphere that makes our resort so special. We are equally grateful for your recognition of our team, whose dedication and warm hospitality contribute greatly to memorable guest experiences. Thank you for your recommendation and for your loyalty as an ALL member. We sincerely appreciate your support and look forward to welcoming you with your family back for another magical stay in beautiful Bali. Best regards, Arini Room Division Manager

Dear Ms. Liubov P., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share such detailed feedback following your recent stay at our hotel. We are pleased to hear that you appreciated the warm welcome upon arrival, the traditional Balinese atmosphere, the friendliness of our team and the variety offered at breakfast. It is also encouraging to know that you found our team responsive and helpful, and that you enjoyed the resort’s overall setting and common areas. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. Your comments regarding the condition and cleanliness of your room, including furnishings, bedding, bathroom amenities and housekeeping details are taken very seriously. Please be assured that this is not reflective of our usual standards, and your feedback has been shared with our teams for immediate review and corrective action. We also note your concerns regarding pool sunbeds availability, beach conditions, activity offerings, spa facility availability and WiFi performance. These points have been shared with the relevant departments as part of our ongoing efforts to enhance both facilities and guest experience across all areas of the resort. Regarding your comment on check-in preparation for three guests, we sincerely apologize for the oversight. This has been highlighted to our team to ensure better coordination moving forward. While we are sorry that your experience did not fully meet expectations, we appreciate your recognition of the hotel’s potential and your constructive observations. Feedback such as yours is valuable in guiding our continued improvement and refurbishment plans. Thank you once again for sharing your thoughts with us. Best regards, Arini Room Division Manager

Dear Ms. Svetlana S., Warmest greetings from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for sharing your wonderful feedback and for giving us a perfect score following your recent stay with us. We are truly delighted to know that you really enjoyed your experience at our hotel and that our accommodation, breakfast, cleanliness with the team service met your expectations. It is also very rewarding to know that, as an ALL Accor member, you would highly recommend both our hotel and loyalty program to your family and friends. Your support means a great deal to all of us. At the same time, we appreciate your valuable comment regarding Russian-speaking staff. We understand how helpful this could be in enhancing guest comfort and communication, your feedback will certainly be shared with our management team for future consideration. Thank you once again for choosing our hotel. We sincerely look forward to welcoming you and your friends back again for another memorable stay in Bali. Best regards, Arini Room Division Manager

Dear Mr. Dmitry V., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at our hotel. We are truly delighted to know that you enjoyed every aspect of your stay and that you found our resort beautiful, clean and comfortable. Your kind comments regarding our tasty breakfast selection, dining experiences, facilities and the hospitality of our team are sincerely appreciated. It is especially rewarding to hear your positive feedback across so many of our services and facilities, including the Executive Lounge, Concierge Service, Butler Service, pool, fitness center, spa experience and sustainability initiatives. Your perfect scores and recommendation mean a great deal to us and serve as wonderful motivation for our entire team. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable and relaxing experience in Bali. Best regards, Arini Room Division Manager