Отель и спа Nusa Dua Beach - коллекция Handwritten 5 звезды

Dear Mr. Ivan K., Thank you for staying with us and for taking the time to share your feedback. We are pleased to hear that, overall, you enjoyed your stay with us. However, we sincerely regret the concern and disappointment caused by the reported missing USD 100 from your room safe, particularly just before your departure. We understand how concerning and unsettling such a situation can be. Please allow us to clarify that we have thoroughly investigated this matter. As part of our hotel security procedures, all staff members are subject to checks when entering and leaving the hotel premises. Following our investigation and review of the available information, we found no evidence indicating that any of our staff members took or stole the reported amount. While we fully understand the seriousness of your concern, based on the findings of our investigation, we are unable to establish that the missing money was taken by a member of our team. We sincerely regret if you felt that your concern was not handled to your satisfaction, and we appreciate your understanding of our position based on the findings available to us. Thank you once again for bringing this matter to our attention and for choosing Nusa Dua Beach Hotel & Spa – Handwritten Collection. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and reassuring experience in the future. Warm regards, Arini Room Division Manager

Dear Ms. Mariia R., Thank you very much for your wonderful 100/100 rating and for sharing your kind feedback. We are delighted to know that you enjoyed our beautiful and well-maintained grounds, convenient location, and especially our delicious breakfast with its wide selection of choices. It is wonderful to hear that these aspects contributed to such a positive experience during your stay. Your kind words are a great encouragement to our entire team. We truly appreciate your support and hope to have the pleasure of welcoming you back to Nusa Dua Beach Hotel & Spa – Handwritten Collection for another memorable stay. Warm regards, Arini Room Division Manager

Dear Ms. Yelena T., Thank you very much for your wonderful review and for awarding us a perfect score of 100. We are absolutely delighted to hear that you enjoyed every aspect of your stay, from your spacious and clean room to our food, restaurants, and lounge. Most of all, it is wonderful to know that our team’s service made your stay truly unforgettable. Your kind words mean so much to our entire team and are a great motivation for us to continue creating memorable experiences for our guests. We sincerely look forward to welcoming you back to Nusa Dua Beach Hotel & Spa for another amazing stay. Warm regards, Arini Ni Wayan Room Division Manager

Dear Mr. Oleksandr P., Thank you for your wonderful review and for awarding us a perfect score. We are delighted to know that you enjoyed your stay and appreciated our beautiful views and the lush greenery throughout the resort. Creating a peaceful tropical atmosphere for our guests is something we take great pride in. It was a pleasure to have you with us, and we truly look forward to welcoming you back to Nusa Dua Beach Hotel & Spa – Handwritten Collection for another memorable stay. Warm regards, Arini Room Division Manager

Dear Mr. Ivan M., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share your feedback and for awarding us such a wonderful score following your recent stay at our hotel. We are delighted to know that you enjoyed your overall experience and appreciated the cleanliness of your room, our breakfast selection, as well as the service provided by our housekeeping and restaurant teams. Your kind recognition of our staff is truly appreciated and will be shared with the team. At the same time, we sincerely apologize for the delay you experienced during check-in and for the inconvenience caused by the WiFi connection during your stay. We understand how important a smooth arrival process and reliable internet access are, we regret that we did not fully meet your expectations in these areas. Please rest assured that your comments have been shared with the relevant departments as we continuously work to improve both our arrival experience and network performance. Thank you once again for your valuable feedback and for choosing to stay with us. We are pleased that despite these shortcomings, you had an enjoyable stay overall. We look forward to welcoming you and your family back for another memorable experience in the near future. Best regards, Arini Room Division Manager