Отель и спа Nusa Dua Beach - коллекция Handwritten 5 звезды

Dear Mr. Oleksandr P., Thank you for your wonderful review and for awarding us a perfect score. We are delighted to know that you enjoyed your stay and appreciated our beautiful views and the lush greenery throughout the resort. Creating a peaceful tropical atmosphere for our guests is something we take great pride in. It was a pleasure to have you with us, and we truly look forward to welcoming you back to Nusa Dua Beach Hotel & Spa – Handwritten Collection for another memorable stay. Warm regards, Arini Room Division Manager

Dear Mr. Ivan M., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share your feedback and for awarding us such a wonderful score following your recent stay at our hotel. We are delighted to know that you enjoyed your overall experience and appreciated the cleanliness of your room, our breakfast selection, as well as the service provided by our housekeeping and restaurant teams. Your kind recognition of our staff is truly appreciated and will be shared with the team. At the same time, we sincerely apologize for the delay you experienced during check-in and for the inconvenience caused by the WiFi connection during your stay. We understand how important a smooth arrival process and reliable internet access are, we regret that we did not fully meet your expectations in these areas. Please rest assured that your comments have been shared with the relevant departments as we continuously work to improve both our arrival experience and network performance. Thank you once again for your valuable feedback and for choosing to stay with us. We are pleased that despite these shortcomings, you had an enjoyable stay overall. We look forward to welcoming you and your family back for another memorable experience in the near future. Best regards, Arini Room Division Manager

Dear Ms. Irina M., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share your wonderful feedback and for your loyalty as an ALL member. We are delighted to hear that you enjoyed the natural beauty, cozy atmosphere and warm service at our resort. It is especially rewarding to know that our culinary offerings left such a positive impression. We are thrilled that you loved the freshly squeezed juices and delicious food. We are also pleased to learn that you found your accommodation comfortable and appreciated the cleanliness of your room. Your recognition of our housekeeping team's efforts is greatly appreciated and will be shared with them. Thank you as well for your suggestion regarding the availability of a Russian-speaking team member. We value your feedback and understand how language support can further enhance the guest experience for international travelers. It was a pleasure to have you stay with us, and we are grateful for your recommendation. We look forward to welcoming you back for another memorable and relaxing stay. Best regards, Arini Room Division Manager

Dear Mr. Dzmitry S., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share your feedback following your recent stay at our hotel. We are pleased to know that you appreciated the beautiful Balinese style of our hotel and that overall you enjoyed your stay with us. At the same time, we sincerely regret that several aspects of your experience did not fully meet your expectations. Please accept our apologies for the shortcomings you encountered regarding room cleanliness, water pressure and the noise caused by refurbishment work near your room. We understand how important comfort and tranquility are during a holiday, and we are sorry for the inconvenience these issues caused. Your comments have been shared with the relevant teams for review and improvement. We also appreciate your feedback regarding ALL member recognition. We regret that your experience did not reflect the level of recognition you expected as a valued ALL member. Your comments regarding the QR code process and guest identification in our restaurants and bars have been noted and will be reviewed to ensure a smoother and more personalized experience for our loyalty members. Furthermore, thank you for your suggestion regarding the inclusion of government tax and service charge in our displayed prices. We value your perspective and will share your feedback with our management team for consideration. We truly appreciate your constructive comments, as they help us identify opportunities to improve our services and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Best regards, Arini Room Division Manager

Dear Ms. Liana G., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for your exceptional review and for awarding us a perfect score. We are truly honored by your description of our resort as "the best atmospheric hotel that conveys the island's culture." Creating an authentic Balinese experience while providing genuine hospitality and comfort is at the heart of what we do, so your kind words mean a great deal to us. We are delighted to know that you enjoyed every aspect of your stay, from the cleanliness and comfort of your room to our culinary offerings, beachfront facilities, swimming pools and lush tropical gardens. Your compliments about the food being comparable to that of a Michelin-starred restaurant are particularly rewarding and will be proudly shared with our culinary team. It is also wonderful to hear that you appreciated the beautiful surroundings, including our gardens and resident birds, which help create the unique atmosphere that makes our resort so special. We are equally grateful for your recognition of our team, whose dedication and warm hospitality contribute greatly to memorable guest experiences. Thank you for your recommendation and for your loyalty as an ALL member. We sincerely appreciate your support and look forward to welcoming you with your family back for another magical stay in beautiful Bali. Best regards, Arini Room Division Manager