Novotel Бали Нуса Дуа 5 звезды

Dear Mr. A. Kozhemiakin, Warmest Greeting from Novotel Bali Nusa Dua Hotel and Residences, Thank you very much for your amazing review and for giving us a perfect score regarding your stay experience. We are truly happy to know that you had such a wonderful stay with us and that you consider us “The best hotel.” Your kind words mean a lot to our entire team. Thank you as well for sharing your feedback regarding the minor cleaning issue. Please rest assured that we will share this with our housekeeping team for improvement. It was a pleasure to have you staying with us, and we hope to welcome you back again soon for another memorable stay in Bali. Best Regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences Dear Mr. A. Kozhemiakin, Большое спасибо за ваш замечательный отзыв и за высокую оценку вашего пребывания в нашем отеле. Мы очень рады узнать, что ваш отдых прошел прекрасно и что вы считаете наш отель «лучшим отелем». Ваши добрые слова очень много значат для всей нашей команды. Также благодарим вас за комментарий по поводу небольших замечаний по уборке. Мы обязательно передадим это нашей службе housekeeping для дальнейшего улучшения сервиса. Для нас было большим удовольствием принимать вас у нас, и мы будем рады снова приветствовать вас в Bali для ещё одного прекрасного отдыха. Best Regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences

Уважаемый господин Зинуров Алексей, Тёплые приветствия от Novotel Bali Nusa Dua Hotel & Residences. Благодарим Вас за то, что нашли время поделиться своим отзывом о недавнем пребывании у нас. Нам очень приятно узнать, что Вам понравилось расположение отеля, комфорт номера, сервис, а также работа шаттла до пляжа. Особенно радует, что Вы чувствовали себя желанными гостями и готовы рекомендовать наш отель другим. В то же время приносим искренние извинения за состояние некоторых полотенец как на пляже и у бассейна, так и в номере. Это, безусловно, не соответствует нашим стандартам качества. Ваш комментарий уже передан в службу хозяйственного обеспечения для немедленного улучшения контроля и обновления текстиля. Благодарим также за высокую оценку нашей команды. Нам жаль, что Вы не запомнили имя сотрудника на заселении, но мы обязательно передадим Ваши тёплые слова всему коллективу фронт-офиса. Ещё раз благодарим Вас за отзыв и надеемся вновь приветствовать Вас в нашем отеле во время следующего визита на Бали. С наилучшими пожеланиями, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. Krivosheina, Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a detailed and positive review of your recent stay with us. We are truly delighted to know that you had an overall excellent experience and that so many aspects of your visit met your expectations. It is especially rewarding to hear that you appreciated the friendliness and attentiveness of our team, the expansive and well-maintained tropical gardens, as well as the convenience and reliability of our shuttle service to the beach. Your recognition of these elements means a great deal to us, as they reflect the core of the guest experience we strive to deliver every day. We are also pleased to know that your arrival, check-in, cleanliness, breakfast experience, and departure process were all smooth and satisfying. Your high ratings across these areas, along with your strong recommendation of both the hotel and the ALL – Accor Live Limitless programme, are sincerely appreciated and will certainly be shared with the team as a source of motivation. At the same time, we would like to sincerely apologise that the room assigned to you was an accessible room and did not fully align with your expectations. Please rest assured that this was not intended to impact your comfort in any way. We truly appreciate your understanding and valuable feedback, and we will take this into careful consideration to further improve our room allocation process and ensure guest preferences are better anticipated and respected in the future. Your kind comment regarding our team is especially appreciated. Even though you were unable to recall specific names, we will proudly share your compliments with the entire team, as such recognition serves as a strong encouragement for everyone. Thank you once again for your thoughtful and constructive feedback. We are truly grateful for your support and look forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences in the near future, where we hope to provide you with an even more personalised and memorable stay experience. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. I., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to complete the TrustYou survey and for sharing such a comprehensive reflection of your recent 11-day family stay with us. We are truly delighted to learn that you found your accommodation comfortable, the grounds beautiful, and the overall cleanliness of your room to your satisfaction. It is also very pleasing to know that our team’s helpfulness contributed positively to your experience from arrival through departure. We are especially grateful for your kind comments regarding the smooth early check-in and the flexibility to extend your stay without difficulty. Moments like these are important to us, and we are pleased we could make your arrival and plans more convenient. Your recognition of our restaurant team is also sincerely appreciated and will be shared with them as encouragement. At the same time, we truly value the constructive feedback you have provided. We regret to learn that the meal plan selection in the main restaurant felt limited during your stay, particularly for lunch and dinner. We fully understand how important menu diversity is, especially for guests staying for an extended period, and your comments have been shared with our culinary team for careful review and improvement. We also take note of your observations regarding the beach cleanliness, the pool experience, and the policy related to bringing outside beverages to the beach bar. Please be assured that your feedback has been shared with the respective teams for further attention, as we continuously strive to enhance both our facilities and service standards. Additionally, we appreciate your honest comments regarding the level of recognition as an ALL Classic member. Your loyalty is important to us, and we will review this internally to ensure we deliver a more personalized and attentive experience for our valued members in the future. Thank you as well for acknowledging our sustainability efforts and in-room dining service, which we are pleased met your expectations. We are very grateful for your balanced and thoughtful feedback, which helps us improve in meaningful ways. It was a pleasure to have you and your family stay with us, and we sincerely hope to welcome you back to Novotel Bali Nusa Dua Hotel & Residences for an even more enjoyable and seamless experience in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. Li N., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for sharing your recent experience with us. We truly appreciate your detailed feedback and are very pleased to know that your stay was such an enjoyable one. It is wonderful to hear that your arrival experience set a positive tone for your visit, and that you felt well taken care of throughout your stay. Your kind comments about our team mean a lot. We are glad to know they were able to assist you promptly and make you feel comfortable and welcomed at all times. We are also happy that you enjoyed the comfort of your room, the cleanliness, as well as the variety and quality of our food offerings. It is equally rewarding to know that our beach facilities, location, and overall surroundings contributed to your experience. Thank you once again for your generous feedback and recommendation. It would be a pleasure to welcome you back for another stay with us in the future. Best Regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences Уважаемая госпожа Ли Наталия, Тёплые приветствия от Novotel Bali Nusa Dua Hotel & Residences. Благодарим вас за то, что поделились впечатлениями о вашем недавнем пребывании у нас. Мы искренне ценим ваш подробный отзыв и очень рады узнать, что ваш отдых оставил такие приятные впечатления. Нам особенно приятно, что ваше заселение прошло комфортно и задало положительный тон всему пребыванию. Большое спасибо за добрые слова о нашей команде — мы рады, что сотрудники смогли оперативно помочь вам и создать атмосферу уюта и гостеприимства. Также приятно знать, что вы остались довольны комфортом номера, чистотой, а также разнообразием и качеством блюд. Мы рады, что вам понравились наш пляж, удобное расположение отеля и окружающая территория. Ещё раз благодарим вас за ваш отзыв и высокую оценку. Будем искренне рады приветствовать вас снова в будущем. Best Regards, Grace Luana Guest Experience Manager Novotel Bali Nusa Dua Hotel and Residences