Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Dear Ms. Arakelova S., Thank you very much for taking the time to share such wonderful and detailed feedback about your recent stay with us. We are truly delighted to learn that you had an excellent experience and that our hotel, facilities, and dedicated team contributed to making your visit to Bali so enjoyable. Receiving your perfect score is a great honour, and we sincerely appreciate your kind recommendation of our hotel. We are pleased to know that you appreciated our convenient location, allowing you to enjoy the hotel grounds and visit the beach while waiting for your room to be ready upon your early arrival. It is especially lovely to hear that you found your accommodation both spacious and comfortable, providing a welcoming and relaxing environment throughout your stay. Your comfort and satisfaction remain among our highest priorities, and we are delighted that your room met your expectations. We are equally happy to learn that you enjoyed our breakfast selection, with its delicious flavours and variety of choices. At Novotel Bali Nusa Dua Hotel & Residences, we strive to provide a pleasant dining experience that allows our guests to begin each day on a positive note. Your appreciation of our breakfast offerings is truly encouraging to our Food & Beverage team. Furthermore, thank you for highlighting the friendliness, attentiveness, and professionalism of our colleagues. Knowing that you experienced warm smiles and thoughtful service throughout your stay means a great deal to us. We are also pleased that our team was able to communicate with you pleasantly and assist in addressing your questions and concerns. Creating a welcoming atmosphere where every guest feels valued and well cared for is an essential part of our commitment to genuine Balinese hospitality. Your generous recognition will be shared with our team as a wonderful source of motivation to continue delivering heartfelt service. We are particularly grateful that you noticed and supported our sustainability initiatives. Your participation in our efforts to conserve natural resources and protect the environment reflects the importance of working together towards more responsible and sustainable hospitality. We believe that small, thoughtful actions can make a meaningful difference, and we are delighted to know that these initiatives resonated with you during your stay. As a valued member of ALL Accor, we also sincerely appreciate your trust and continued support. It is wonderful to know that your overall experience, including the recognition and assistance you received, met your expectations. Feedback such as yours inspires us to maintain our service standards and continually enhance the experiences we offer to our guests. Once again, thank you for choosing Novotel Bali Nusa Dua Hotel & Residences and for sharing such encouraging comments with us. It was our pleasure to have you as our guest, and we sincerely hope that your time with us has left you with many pleasant memories of Bali. We would be delighted to welcome you and your loved ones back for another relaxing and memorable stay, complemented by warm hospitality, comfortable accommodation, and the attentive service you have come to expect from our team. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. A. Lukashov, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for sharing your detailed feedback and for choosing to stay with us for your holiday. We are pleased to know that you enjoyed our location, comfortable accommodation, excellent cleanliness, and the friendliness of our team. We are also glad that the nearby demolition work did not disturb your stay. However, we sincerely apologize for the shortcomings you experienced, particularly regarding the removal of the water glass, the differences between the restaurant menus, the long waiting time for meals, and the limited food choices available under your meal plan. We also appreciate your comments regarding the temperature of the dinner dishes and the Wi-Fi connection speed. Please be assured that your feedback has been shared with our relevant departments for review and follow-up, especially regarding menu consistency, food availability, meal preparation time, and food serving temperature. We will also review the handling of guestroom items to avoid similar concerns in the future. Thank you once again for your valuable feedback and for your continued support as an ALL Accor member. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable and memorable experience. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Larionov M., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate you bringing these matters to our attention, as guest feedback plays an important role in helping us identify opportunities to improve our facilities and services. Please accept our sincere apologies for the inconvenience caused by the limited availability of electrical outlets near the bedside, the noise generated by pool cleaning activities in the early morning, and the Wi-Fi connection speed. We understand that convenient access to electrical outlets, a peaceful environment, and a reliable internet connection are important aspects of a comfortable stay, and we regret that these areas did not fully meet your expectations. With regard to the bedside electrical outlets, we recognize the importance of providing convenient access to power for guests to charge their personal devices, particularly when relaxing or preparing for the day ahead. Your comments will be shared with the relevant team for review and consideration of possible improvements. We also acknowledge your concern regarding the noise generated by pool cleaning activities during the early morning hours. We understand the importance of maintaining a peaceful environment for our guests, particularly during their time to rest. Your feedback will be shared with the relevant department to review the timing and procedures of pool cleaning, with the aim of minimizing noise disturbances while ensuring our pool facilities remain clean and well maintained. Furthermore, we regret that the Wi-Fi connection speed did not meet your expectations. We understand how important a stable and efficient internet connection is for staying connected throughout your visit. Your comments will be forwarded to the relevant team for further assessment and follow-up. Please be assured that your feedback regarding these three areas has been taken seriously and will be shared with the respective departments for review and appropriate action. We remain committed to continuously evaluating our facilities and operational practices to enhance guest comfort and provide a more seamless experience. Thank you once again for your valuable feedback and understanding. We sincerely regret that these aspects of your stay caused inconvenience and appreciate the opportunity to address the areas you have highlighted. We hope to have the pleasure of welcoming you and your family back to Novotel Bali Nusa Dua Hotel & Residences and providing you with a more comfortable and enjoyable stay in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Уважаемый господин Сергей Полосков, Примите наши самые тёплые приветствия из Novotel Bali Nusa Dua Hotel & Residences. Большое спасибо, что нашли время поделиться своими замечательными впечатлениями и поставили нам максимальную оценку. Мы очень рады узнать, что Вы и Ваша семья прекрасно провели время и получили приятные и незабываемые впечатления от пребывания у нас. Особенно приятно узнать, что Вы оценили просторные номера и лоджии, вкусные блюда, пышную зелень территории и, самое главное, тёплое и внимательное обслуживание нашей команды. Мы также очень рады, что ежедневная уборка номера, оформление полотенец и праздничное украшение номера ко дню рождения помогли сделать Ваше торжество ещё более особенным и запоминающимся. Ваши добрые слова в адрес всей нашей команды очень много для нас значат, и мы с удовольствием поделимся Вашей благодарностью со всеми нашими коллегами. Ещё раз благодарим Вас за выбор Novotel Bali Nusa Dua для Вашего семейного отдыха и за Вашу рекомендацию нашего отеля. Мы будем искренне рады вновь приветствовать Вас и Вашу семью и подарить Вам ещё один замечательный и незабываемый отдых на Бали. С наилучшими пожеланиями, Команда Guest Experience Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. E., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such detailed and thoughtful feedback following your recent stay with us. We sincerely appreciate your positive rating and are delighted to know that you enjoyed your overall experience at our resort. It is particularly pleasing to hear that you appreciated the warm, friendly, and attentive attitude of our team. We are also glad that you enjoyed our beautiful and well-maintained surroundings, with the tropical gardens, flowers, and greenery creating a peaceful atmosphere throughout the resort. Your kind comments about our team and the cleanliness of the hotel are greatly appreciated and will certainly be shared with our colleagues as encouragement. We are pleased to know that you enjoyed our swimming pool and found our spacious rooms comfortable, with regular housekeeping contributing to a pleasant stay. It is also wonderful to hear that you had such a positive breakfast experience, especially enjoying the variety of food and the freshly prepared coffee. We are happy that our complimentary beach shuttle service provided a convenient way for you to reach the beach. While the beach is located a short distance from the resort, we are pleased that you found the shuttle service reliable and punctual, and that you had no difficulty with the availability of beach towels. We also appreciate your honest comment regarding the pricing of our à la carte dining options. Your feedback is important to us and has been noted for sharing with the relevant team for their consideration as we continue to review our offerings and strive to provide good value and quality to our guests. Thank you as well for your continued support as an ALL Accor Classic member and for giving us a 10/10 recommendation score. It is very encouraging for our entire team to know that you would recommend Novotel Bali Nusa Dua Hotel & Residences to your friends, family, and colleagues. Thank you once again, Ms. E., for choosing to stay with us and for sharing your experience. We truly value your feedback and sincerely hope to have the pleasure of welcoming you back to Bali for another comfortable, enjoyable, and memorable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. KOSOVA S., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your kind review and for giving us a perfect rating. We are pleased to know that you had an enjoyable stay and appreciated the courteous and welcoming service of our team, the well-maintained grounds, and the delicious variety of breakfast options. We are also glad to hear that our beach shuttle service added convenience to your visit. Your thoughtful comments are greatly appreciated and will be shared with our team as encouragement to continue providing attentive and welcoming service. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences. We sincerely look forward to the pleasure of welcoming you back in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. BOROVKOVA N., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for your outstanding 100-point rating and for sharing such wonderful feedback about your family stay with us. We are truly delighted to know that you enjoyed the comfort and spaciousness of your room, the cleanliness of the hotel, our breakfast, and the service provided by our team. We are especially pleased that our Housekeeping team made such a positive impression. Your kind recognition of their dedication to maintaining the cleanliness and comfort of your room is sincerely appreciated, and we will certainly share your compliments with the team. We also appreciate your feedback regarding the frequency of housekeeping service. We are pleased that our team was able to accommodate your preference for cleaning every other day, while ensuring that fresh towels were available according to your needs. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences. It was our pleasure to welcome you and your family, and we sincerely look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. P. Kalashnikova, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your wonderful feedback following your 10-day stay with us. We are delighted to know that you had such an enjoyable experience and appreciated our resort facilities, convenient beach shuttle service, breakfast, and daily room service. It is especially heartwarming to hear that our team made your birthday celebration memorable with a cake and a special birthday song. We will certainly share your kind words with the team, as moments like these are truly meaningful to us. Thank you once again for your generous recommendation and for choosing Novotel Bali Nusa Dua Hotel & Residences for your stay. We look forward to welcoming you back for another memorable visit to Bali. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Krotov A., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your wonderful feedback and for rating your overall experience 90/100. We are delighted to know that you enjoyed your stay and appreciated our convenient location, beautiful surroundings, comfortable pool, beach shuttle service, and the facilities available at our Beach Club. We are especially pleased to hear your kind comments about our team and that you experienced our colleagues as polite, helpful, and welcoming. We are also glad that the early check-in contributed positively to the beginning of your stay and made your arrival more comfortable. At the same time, please accept our sincere apologies regarding the bathtub drain in your room. We understand that the water draining poorly would have been inconvenient and affected your comfort. Your feedback has been shared with our Engineering and Housekeeping teams for review and appropriate follow-up to ensure the issue is properly addressed. We also appreciate your kind recognition of the cleanliness and care given to our hotel surroundings. Our team takes great pride in maintaining the gardens and public areas throughout the day, and it is wonderful to know that these efforts were noticed and appreciated. Thank you once again for your generous feedback and kind recognition of our team. We hope to have the pleasure of welcoming you back to Novotel Bali Nusa Dua Hotel & Residences for another enjoyable and comfortable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. S. Kuznetsov, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your detailed feedback and for rating your overall experience 80/100. We are pleased to know that you enjoyed the well-maintained surroundings, spacious and clean apartment, dining options, and the warm service from our team. We are especially grateful for your kind recognition of Juli. We will be delighted to share your appreciation and best wishes with him as encouragement for his continued dedication. Thank you also for your recommendation for a relaxing family holiday. We look forward to welcoming you and your family back to Bali for another enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. POIATA N., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your valuable feedback and for awarding us a wonderful score of 90/100. We are delighted to know that you enjoyed your stay and appreciated our beautiful surroundings, spacious and comfortable accommodation, delicious cuisine, as well as the warm and friendly service provided by our team. We are especially pleased to learn that you enjoyed our breakfast selection and that you would recommend our hotel to others. Your kind recognition is greatly appreciated and serves as wonderful encouragement to our team. At the same time, we sincerely appreciate your comments regarding the replenishment of bathroom amenities. We understand the importance of having the necessary amenities consistently available throughout the stay, and your feedback has been noted with the relevant team for further attention and improvement. We also value your observations regarding environmental sustainability and the condition of the beach and surrounding ocean. We fully appreciate your concern for the natural environment, and your feedback is important in encouraging us to continue strengthening our efforts toward responsible and sustainable practices. Thank you once again for your thoughtful feedback and for choosing Novotel Bali Nusa Dua Hotel & Residences. It was our pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to Bali for another comfortable and enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. LEVCHENKO A., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a wonderful and detailed review with us. We are truly delighted to know that you had such a positive experience during your first visit to Bali and that you were happy with your choice to stay with us. It is wonderful to hear that you enjoyed our breakfast, the cleanliness of your room, our well-maintained surroundings, and the convenient location of the resort and beach. We are especially pleased that the warm and friendly service from our team helped make your stay even more enjoyable and memorable. We sincerely appreciate your kind words about our team, particularly your special mention of our security colleagues and their warm greetings. We will certainly share your thoughtful feedback with them, as these simple gestures of hospitality are an important part of creating a welcoming experience for our guests. We are also pleased to know that you noticed and appreciated our sustainability efforts, including water conservation, water refill stations, and waste separation. Your appreciation is greatly valued by our team. Thank you once again for your generous 100/100 rating and for recommending Novotel Bali Nusa Dua Hotel & Residences. It was truly a pleasure to welcome you to Bali for your first visit, and we sincerely hope to have the pleasure of welcoming you back for another relaxing and memorable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. N., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for your wonderful feedback and for choosing to stay with us for your family holiday. We are delighted to know that you enjoyed every aspect of your stay, from your arrival and accommodation to our breakfast, pool, beach bar, Wi-Fi, and other services. It is especially heartwarming to hear that our entire team contributed to your positive experience. Your kind words, that our team is “super,” will certainly be shared with all of our colleagues as a great source of encouragement. We are also grateful for your recommendation and truly appreciate your intention to return. It would be our pleasure to welcome you and your family back to Novotel Bali Nusa Dua Hotel & Residences for another enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Biriukov I., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a wonderful review following your recent stay with us. We are truly delighted to know that you had such an enjoyable vacation and that you appreciated our convenient location and well-maintained facilities. It is especially rewarding to hear your kind comments about our bar and restaurant, the cleanliness of our pool, and the magnificent surroundings and grounds of the resort. Most importantly, we are delighted that the responsiveness and genuine care of our team contributed positively to your overall experience. As a valued ALL Classic member, we sincerely appreciate your loyalty to Accor and are grateful for your wonderful recommendation and perfect rating. Your encouraging feedback is a great motivation for our entire team to continue delivering memorable experiences to our guests. It was truly a pleasure to welcome you, and we look forward to having the opportunity to welcome you back again for another wonderful stay in Bali. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. Voronova, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to complete our survey and share such wonderful feedback regarding your recent stay with us. We are truly honoured to receive your exceptional score of 100/100 and delighted to know that you and your friends had such a comfortable and enjoyable experience at our resort. It is especially rewarding to learn that you were highly satisfied with every stage of your stay, from your booking and arrival experience through to your accommodation and departure. We are delighted that you appreciated the cleanliness and comfort of the resort, our breakfast selection, the quality of our WiFi, and, most importantly, the warm service provided by our team. We are also very pleased to know that you enjoyed the additional facilities and services available during your stay, including the swimming pool, your treatment experience, and our in-room dining service. It is equally encouraging to receive your positive feedback regarding our sustainability initiatives, including our efforts to offer sustainable food options and reduce single-use plastic items. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your loyalty and are particularly pleased to know that you felt well recognised during your stay. Your willingness to recommend both our hotel and the ALL loyalty programme to your friends, family, and colleagues is one of the greatest compliments we could receive. Your kind words, “Thank you, we liked everything; everything was very good and comfortable,” bring great encouragement to our entire team. Knowing that we were able to provide you with such a positive and comfortable stay is truly rewarding. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences and for your generous recommendation. It was our sincere pleasure to welcome you and your friends, and we very much look forward to having the opportunity to welcome you back to Bali for another relaxing, comfortable, and memorable stay. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. Lvov I., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your feedback and for rating your overall experience 8 out of 10. We are delighted to know that you enjoyed our convenient location, pool, breakfast, cleanliness, and especially the service provided by our team. It is also wonderful to see that you felt well recognised as an ALL – Accor Live Limitless member. We sincerely regret the inconvenience caused by the occasional unpleasant smell in the bathroom. We understand how this can affect your comfort, and we have shared your feedback with our Engineering team for further attention and follow-up. Thank you once again for your valuable feedback and for recommending us to your family and friends. We hope to have the pleasure of welcoming you and your family back to Novotel Bali Nusa Dua for an even more enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Уважаемый господин Кузнецов, Тёплые приветствия из Novotel Bali Nusa Dua Hotel & Residences! Большое спасибо, что нашли время поделиться с нами столь подробным и ценным отзывом о Вашем пребывании. Мы искренне рады узнать, что в целом Ваш отдых оставил у Вас очень положительное впечатление, и особенно приятно, что Вы отметили чистоту отеля, ухоженную территорию, просторные и комфортные номера, вкусный завтрак, а также внимательное и доброжелательное отношение нашей команды. Мы также искренне благодарим Вас за конструктивные замечания и рекомендации. Ваши комментарии относительно количества зеркал в номере, ассортимента овощей на завтраке и наличия шезлонгов на нашем пляже были переданы соответствующим руководителям для дальнейшего рассмотрения. Мы ценим подобные рекомендации, поскольку они помогают нам постоянно совершенствовать комфорт и впечатления наших гостей. Нам также очень жаль, что во время Вашего пребывания Вы столкнулись с перебоями в работе Wi-Fi и телевизора. Мы прекрасно понимаем, насколько неудобными могут быть подобные ситуации, особенно при использовании телевизора и просмотре программ. Ваши замечания были переданы нашей технической команде для дополнительной проверки и дальнейшего улучшения стабильности подключения. Что касается имени, указанного в коммуникации по результатам опроса, пожалуйста, примите наши искренние извинения за возникшую путаницу. Благодарим Вас за то, что обратили наше внимание на данный вопрос. Мы обязательно передадим информацию соответствующей команде для проверки данных в нашей системе. Для нас особенно приятно, что, несмотря на отмеченные Вами моменты для улучшения, общее впечатление от пребывания осталось положительным, а также что Вы готовы рекомендовать наш отель своим близким и друзьям. Благодарим Вас за высокую оценку работы нашей команды — Ваши добрые слова обязательно будут переданы нашим Heartists. Ещё раз благодарим Вас за выбор Novotel Bali Nusa Dua Hotel & Residences и за то, что поделились своими впечатлениями. Мы будем искренне рады вновь приветствовать Вас в нашем отеле и надеемся подарить Вам ещё более комфортный и приятный отдых в следующий раз. С тёплыми пожеланиями, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences

Уважаемая госпожа Виктория, Тёплые приветствия из Novotel Bali Nusa Dua Hotel & Residences! Большое спасибо, что нашли время поделиться своими впечатлениями о пребывании у нас и поставить нам максимальную оценку. Мы искренне рады узнать, что Вы остались настолько довольны своим отдыхом. Особенно приятно слышать, что Вам понравились красивая территория отеля, комфортный номер и великолепный вид. Мы также очень рады, что Вы оценили разнообразие и вкус наших завтраков, а также внимательность и отзывчивость нашей команды. Для нас большая честь знать, что все Ваши вопросы решались быстро и что забота наших Heartists помогла сделать Ваше пребывание приятным и беззаботным. Ваши добрые слова являются прекрасной мотивацией для всей нашей команды. Мы также благодарим Вас за замечание относительно скорости Wi-Fi. Ваш отзыв очень ценен для нас, и мы обязательно передадим его соответствующей команде для дальнейшего рассмотрения и улучшения качества подключения. Благодарим Вас за выбор Novotel Bali Nusa Dua Hotel & Residences и за Вашу поддержку как участника программы ALL – Accor Live Limitless. Будем искренне рады вновь приветствовать Вас на Бали и подарить Вам ещё один прекрасный и незабываемый отдых. С наилучшими пожеланиями, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences Dear Ms. V., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences! Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are truly delighted to know that you had such a pleasant and enjoyable stay with us. It is especially wonderful to hear that you appreciated our beautiful resort grounds, comfortable accommodation, and the magnificent view from your room. We are also pleased that you enjoyed the delicious and diverse breakfast selection, as well as the attentiveness and responsiveness of our team. It is a great honour to know that your requests were handled promptly and that the care provided by our Heartists helped make your stay comfortable and worry-free. Your kind words are a wonderful encouragement to our entire team. We also appreciate your feedback regarding the Wi-Fi connection speed. Please rest assured that your comments are valuable to us and will be shared with the relevant team for further review and improvement. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences and for your continued support as a valued ALL – Accor Live Limitless member. We sincerely look forward to welcoming you back to Bali and creating another wonderful and memorable stay for you. Warm regards, Guest Experiences Team Novotel Bali Nusa Dua Hotel & Residences