Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut Iriana - General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback and for rating your stay with us. We are delighted to know that you had an overall good experience and that everything met your expectations. We also sincerely appreciate your comments regarding the minor repairs, particularly the locks and plumbing. Your observations are valuable, and we have shared them with our Engineering team for prompt attention as part of our ongoing maintenance program. We truly value your feedback, as it helps us continue improving our facilities and guest experience. We look forward to welcoming you back and providing you with an even more comfortable and seamless stay. Warm Regards, Ketut Iriana - General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback and for choosing to stay with us. We are delighted to know that you found our hotel to be a good value for the price and enjoyed our delicious breakfast, swimming pool, beautiful garden, and the warm hospitality of our team. Your kind words are truly appreciated and will be shared with our staff. We also sincerely thank you for your constructive comments regarding the beach area. We regret that the beach facilities and seating arrangements did not fully meet your expectations. Your feedback regarding the limited beach equipment, sun loungers, and tables has been shared with our management team for careful review as we continuously work to enhance our guest experience. We truly value your insights, as they help us improve our facilities and services. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay. Warm Regards, Ketut Iriana - General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that the room size and condition did not meet your expectations. Our resort offers several room categories, each designed to provide comfort while reflecting the character of the property. We understand that preferences regarding room size and modern facilities may vary from guest to guest. Your comments regarding the room condition have been noted and shared with our management team as we continue our ongoing maintenance and improvement programs. We truly value your feedback as it helps us enhance the experience we provide to our guests. We appreciate your stay with us and hope to have the opportunity to welcome you back in the future. Kind regards, Ketut Iriana General Manager

Уважаемый Гость, Тёплые приветствия от всей нашей команды, Большое спасибо за ваш замечательный отзыв и за то, что поделились своими впечатлениями о проживании в нашем отеле. Нам особенно приятно узнать, что у вас остались такие тёплые воспоминания. Мы рады, что вы отметили доброжелательность и отзывчивость нашего персонала, а также что поздравление с днём рождения сделало ваш отдых ещё более особенным. Такие моменты действительно важны для нас. Приятно слышать, что вам понравились чистота номеров, уютная территория, а также удобство нашего пляжа и трансфера. Мы также благодарны за ваш комментарий о разнообразии еды — обязательно примем его во внимание для дальнейшего улучшения. Будем искренне рады приветствовать вас снова и сделать ваш следующий визит ещё более приятным и запоминающимся. С наилучшими пожеланиями, Ketut Iriana Генеральный менеджер

Dear Zekunov A. Thank you for your kind review! We’re delighted to hear that you enjoyed our comfortable beds, breakfast offerings, and convenient location. It’s great to know the beach shuttle and nearby amenities added value to your stay. We truly appreciate your recommendation and look forward to welcoming you back for another pleasant visit! Sincerelly, Ketut Iriana - General Manager

Dear DANILOVA M., Спасибо, что выбрали наш отель и поделились подробным отзывом. Нам искренне жаль, что уровень оснащения номера и удобств не полностью оправдал ваши ожидания. Мы ценим ваши замечания относительно количества розеток, организации хранения вещей, а также отсутствия удобных решений для сушки одежды. Ваши комментарии переданы соответствующим службам для рассмотрения и возможного улучшения, чтобы сделать пребывание наших гостей более комфортным. В то же время мы рады, что вы положительно оценили завтрак, качество уборки, наличие комнаты хранения багажа, а также комплектацию номера. Нам приятно знать, что эти аспекты оставили у вас хорошее впечатление. Спасибо за ваш отзыв — он помогает нам становиться лучше. Будем рады приветствовать вас снова в будущем. Regards, Ketut Iriana General Manager

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. Your comments regarding the condition of the hotel have been noted, and we will work on improvements to provide a better experience for our guests in the future. Best Regards. Ketut Iriana General Manager

Dear R., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ketut Iriana General Manager

Dear Mr/Ms B., Thank you for your kind words about your stay at Mercure Nusa Dua! We are delighted to hear that you enjoyed our excellent service, comfortable rooms, and beautiful atmosphere. It’s wonderful to know that our friendly and attentive staff made your experience even better. We’re also glad that you appreciated our ideal location near the beach and great restaurants. Your recommendation means a lot to us, and we look forward to welcoming you back for another relaxing stay in Bali! Best regards, Ketut Iriana General Manager Mercure Nusa Dua