Mercure Бали Нуса Дуа 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 508

Гарантия
лучшей цены
Mercure Бали Нуса Дуа - Image 1
Mercure Бали Нуса Дуа - Image 2
Mercure Бали Нуса Дуа - Image 3
Mercure Бали Нуса Дуа - Image 4
Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali, 80363 НУСА ДУА, Индонезия

Описание

Особенности отеля

  • Удобный доступ к конгресс-центру, пляжу и достопримечательностям Нуса Дуа

  • Четыре конференц-зала с самым современным оборудованием

  • Бесплатный шатл до пляжа Нуса Дуа и торгового центра

  • Бассейн, разделенный на 2 уровня с водопадом между ними

  • Бесплатный WIFI в номерах и общественных зонах

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Расположение отеля

Mercure Бали Нуса Дуа

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 НУСА ДУА
Индонезия

GPS:-8.80692, 115.22074

Телефон
Факс +62 361 8467001

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.9/5  Отзывов: 508

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 136

Staff a credit but the building is way past its best.

Примечание: Tripadvisor 2.0/5

lyn p Friends getaway - Реальные отзывы TripAdvisor

Fabulous staff - only too happy to help with everything you may need, but sadly many other reviewers have stated the issues with the hotel. The state of the pool, tiles and safety rails, damp smelling rooms and lack of cleanliness. I dropped a lipstick on the floor which rolled under the bed - warning - do not look under the beds - dirt, discarded clothes, flip flops and assorted rubbish. Private beach had around 15 - 20 sun beds but only one parasol between them. Most guests who arrived on the hotel shuttle at 10.00am went back on the next shuttle at 11. Great pizzas made to order by the pool but the pizza oven gave off black soot which then sprinkled itself across the pool. Many other issues which clearly management are aware of but don't seem able to fix! Very sad to not be able to rate this hotel as the staff do work very hard but it needs serious investment to make essential repairs, and there are much better options in the area.

Dear Lyn P, Thank you for sharing your detailed feedback about your experience at our hotel. While I'm pleased to hear that you found our staff to be fabulous and eager to assist, I'm deeply sorry for the issues you encountered during your stay. Your comments regarding the state of the pool area, room cleanliness, lack of amenities at the private beach, and other maintenance issues are concerning, and I apologize for the inconvenience and disappointment they caused. I want to assure you that we take guest feedback seriously, and we are committed to addressing these issues promptly. Our management team will be investigating each of the issues you mentioned to implement necessary improvements and ensure a better experience for our guests in the future. Your feedback is invaluable in helping us identify areas for improvement, and I appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. Best Regards, Ketut Iriana General Manager

Хорошее расположение, отличная сеть отелей, но очень старый отель!

Примечание: отзывы клиентов 4.0/5

Iuliia Индивидуальные путешественники - Проверенные отзывы - ALL

Все было отлично-расположение, бассейн, массаж, но отель настолько старый, что непригодный для тех, кто рассчитывает на качественный отдых в европейском отеле. В ресторане блюдо кольца кальмара - кальмар был с пленками, не очищенный

Уважаемый Iullia, Позвольте поблагодарить Вас за столь высокую оценку нашему отелю. Надеемся, что нам удалось заслужить Вашу лояльность. Я обязательно поделюсь Вашими комментариями с моими коллегами, им будет очень приятно услышать такое мнение о их работе. Я также признательна, что Вы сообщили нам о том, что помешало Вам насладиться услугами нашего отеля в полной мере. Мне искренне жаль, что некоторые аспекты Вашего пребывания у нас причинили Вам беспокойство. Будьте уверены, что Ваши комментарии были переданы генеральному управляющему отеля и будут учтены. Будем рады Вашему возвращению в Mercure Bali Nusa Dua С уважением, Ketut IRIANA Главный управляющий

Will Never Stay Again!

Примечание: Tripadvisor 1.0/5

DayTrip61704427819 Реальные отзывы TripAdvisor

Photos must be years old are are in NO way reflective of the state of this hotel today! We stayed December/January and tried to transfer to another Hotel but no vacancies over New Year/Xmas period! Have stayed in Mercure Sanur often and loved it! Thought we would try Nusa Dua this time! Mercure Nusa Dua was more than extremely disappointing. Pictures on site are not reflective of this hotel. Hotel needs a complete renovation. Wished we had read the hotels own website reviews before booking. On arrival given 2 rooms we did not book - had booked pool level rooms and had confirmed 9 months prior. On arrival told there was a mix up! After threat of contacting general manager suddenly the rooms we booked became available! Whole hotel especially Pool and pool area including sun beds need big renovation. Decking, false lawn falling apart and piles of tiles coming off pool daily Cabana bed support beams over pool are rotting and underneath support beams not connected and hanging off. Safety rail on top pool - some support struts are missing and some are not connected at all. All around the pool is a safety hazard especially for kids. Can't attached video evidence (file too big) of safety railing support strut missing and another unattached! Curtains were mouldy and dirty - had to ask for bed to be made up again due to dirty and blood stained sheets being put on bed. Air conditioner in one of our rooms leaking water - told to just turn it off and was not fixed prior to our checking out - Bali in rainy season without Air con not acceptable! Cancelled New Year Eves Dinner and all remaining pre-booked breakfasts due health concerns about how the restaurant was.

Dear Valued Guest, Thank you for choosing Mercure Nusa Dua, Bali, Indonesia, and for sharing your detailed feedback with us. We appreciate your valuable insights into your recent stay, and we sincerely apologize for any inconveniences you encountered. We are genuinely sorry to hear about the issues you faced, including the mix-up with room assignments, the condition of the pool area, and the cleanliness concerns. Your feedback is crucial to us, and we take your comments seriously as we continuously strive to improve our services and facilities. Regarding the safety concerns around the pool area, we are conducting a thorough assessment of the situation and will take immediate action to address any potential hazards. The well-being of our guests is our top priority, and your observations will guide us in implementing necessary improvements. We also apologize for the state of the curtains, bed sheets, and the air conditioning issue. Rest assured that we will work with our housekeeping and maintenance teams to rectify these issues and ensure a more comfortable and pleasant experience for our guests. Your decision to cancel the New Year's Eve Dinner and remaining pre-booked breakfasts is regrettable, and we understand the impact these concerns had on your overall stay. We genuinely appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations with the improvements we implement based on your feedback. Best regards, Ketut IRIANA General Manager

BAD FACILITY AND SERVICE.

Примечание: Tripadvisor 1.0/5

YOLLIE1999 Реальные отзывы TripAdvisor

When the bathroom was used, the sewer couldn't run smoothly and one room flooded with water from the bathroom till the balkon which is literally means our room flooded with water within minutes. Even though housekeeping cleaned our room that afternoon. It should be cleaned after cleaning and if there is a clogged, the should know about it and cleaned it so that when guests use the bathroom in the evening after a long day, the water doesn't flood out of the bathroom. It seems like the room is not cleaned by housekeeping properly because the other than the clogged bathroom, our daily water is not refilled. When I complained to the receptionist, the response was very casual and there is no urgency like this accident often happened. The water is literally flooded from the bathroom until the window near balkon which is beside the lampside. What if there is electric shock from short-circuiting of light switches and water. The hotel can only apologize later on. The funny thing is when we are in a hurry to move our things to a new room, the bell boy delivered the card, it turned out that the card was NOT WORKING. HAHAHA What a way to test someone’a patience. At night, after being tired of traveling around Bali and wanting to take a shower and then sleep, instead you had to clean things in your room to move rooms plus you were pranked by the card not working. Service is VERY UNSATISFACTORY and NOT PROFESSIONAL AT ALL. When we want to ask for another room for the next day so that we can be close to our young grandchildren, instead the GUEST, which is us, was told to ASK the receptionist tomorrow if there is a room available tomorrow. Can't your front office system check when guests on that floor will check out? If it’s not true then it seems that the staffs are too lazy to check it and HELP the guest. I dont think this is the facility and service that WE the GUEST expect from a 4 star hotel in Bali. For the other guest, I think you can try another hotel if you expect good service during your stay in BALI.

Dear Yollie1999, Thank you for bringing your recent experience at Mercure Bali Nusa Dua to our attention. We sincerely apologize for the inconveniences and challenges you faced during your stay, and we appreciate your detailed feedback. We are deeply sorry for the plumbing issue that led to water flooding in your room. This is certainly not the experience we aim to provide our guests, and we understand the seriousness of the situation, especially with regards to potential safety hazards. Our maintenance team is currently investigating and addressing the plumbing problem to ensure such incidents do not occur in the future. Regarding the housekeeping concerns, we are disappointed to hear that the cleanliness of your room did not meet our standards. Rest assured, we are taking immediate action to review our housekeeping procedures and provide additional training to our team to prevent such oversights. We also apologize for the inconvenience with the room key card. This issue should not have occurred, and we are reviewing our procedures to ensure it does not happen again. Your frustration in this matter is entirely justified, and we are committed to improving this aspect of our service. In response to your request for a room closer to your young grandchildren, we understand the importance of accommodating family needs. We are actively reviewing our room allocation process to ensure a more proactive approach to guest requests. Please allow us another opportunity to make amends and provide you with the experience you deserve. If you plan to visit again, we would be honored to ensure a seamless and enjoyable stay for you and your family. Thank you for bringing these matters to our attention, and we appreciate your understanding. Best regards, Ketut Iriana General Manager

Ну так, сойдет.

Примечание: отзывы клиентов 3.5/5

#rs Пары - Проверенные отзывы - ALL

Хороший отель сетки Accor. Стандартный номер с раковиной в комнате с видом на бассейн. Раковина Немного неудобно в комнате, что из-за этого создается ощущение бардака. Питание пойдет. Шведский стол. Бассейн хороший, большой, чистый. Лежаки есть. Пляж отеля самый стремный с убитыми лежаками и порванными флажками Mercure в углу Nusa Dua. Вы можете смело выходить на пляж, идти к Water Blow и как только увидите убитые лежаки без зонтов - знайте. Это Mercure. Такое чувство, что все что списали на зоне бассейна уносят на пляж. В первый день у нас был на весь пляж всего 1 зонт, под конец нашего отдыха их стало 2! Во время отлива воды мало, много мусора. Единственное что бросается в глаза по отелю - отель какой-то недомытый. Вроде убирают, но пятно огромное в коридоре на 3-ем этаже у номера 339 не убрали за 3 дня. Постельное белье не имеет никакой отдушки. Просто влажное, сырое. Я считаю, что для Остановиться поспать, покупаться можно. На пляж и в ТЦ ходят шаттлы каждый час. Отель, по сравнению со многими другими на Бали, безусловно хороший. Но, хочется этому отелю чуть больше внимания Accor - чтобы все было идеально. До этого Mercure я жил в Novotel Bali Benoa (тоже сетка Accor), но это конечно небо и земля. Какой сервис в Novotel, какая там чистота, какие там все дружелюбные - а Mercure все напротив. Подтяните Mercure, пожалуйста) Уважаемый Accor, вы можете прокомментировать ситуацию? 28/11/23 и 29/11/23 я направлял письма на почту in… со своими вопросами. Ответа, несмотря даже на то, что я уже выселился с отеля не получил. Это нормально???

Dear Valued Guest, Thank you for your review of the Accor hotel. We appreciate your honest feedback and will certainly consider all your observations. Your review helps us improve our services and provide guests with a more pleasant experience. We are glad that you enjoyed our large and clean pool, as well as the variety of dishes at the buffet. Your information about the beach, sunbeds, and service is also important to us. We will take steps to improve the situation on the beach and ensure more active management of the beach area. Regarding the cleanliness of the rooms and public spaces, we apologize for any inconvenience you experienced. Your feedback helps us identify weaknesses in our cleaning processes, and we will take measures to improve the quality of cleaning and room service. Concerning the stain in the corridor on the 3rd floor near room 339 and the issue with the bed linen, we apologize for the delay in addressing these problems. Our team is already taking action to rectify the shortcomings and ensure more careful attention to details. We appreciate your patience and hope that in the future, we can provide you with a more enjoyable stay. If you have additional comments or suggestions, please feel free to let us know. Best regards, Ketut Iriana General Manager

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Другие интернет-пользователи оценили наш отель

  • 292 Отзывов 8.7/10 Расположение
  • 800 Отзывов 5.4/10 Номер
  • 750 Отзывов 8.4/10 Сервис
  • 21 Отзывов 7.7/10 Интернет
  • 433 Отзывов 5.5/10 Чистота
  • 327 Отзывов 6.7/10 Завтрак
  • 319 Отзывов 3.8/10 Комфорт

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