Bonjour, Valued Guest! Thank you for taking the time to share your experience following your stay at Sofitel Bali Nusa Dua Beach Resort. We are pleased to know that you enjoyed the warm pool and had a wonderful dining experience at our Italian restaurant. We regret, however, that some aspects of the room and your time by the pool caused inconvenience during your stay and affected your ability to fully enjoy your time with us. We truly appreciate you bringing these observations to our attention, particularly regarding the room setup and the pool experience. We take your feedback seriously and have carefully noted your comments and shared them with the relevant teams for further review. We hope to have another chance to welcome you back for a more comfortable and enjoyable stay. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! It is wonderful to know that you enjoyed the comfort of your room, the beautiful beach, and the excellent service throughout your stay. We are delighted that you had such a positive experience with us. We also truly appreciate your thoughtful feedback regarding the breakfast selection. Your suggestion has been noted and shared with the relevant team for further consideration, as we are always pleased to hear how we can make the experience even better for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! We really appreciate the review that you left online. It is always a pleasure to receive positive feedback from our guests. I will pass your kind words to our teams, who I am sure will be motivated to strive better in providing service excellence in the future. Once again, thank you for leaving your review, and we hope to welcome you again in the future. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for taking the time to share your feedback with us. I am pleased to know that you appreciated the room and service during your stay. At the same time, I am saddened to learn that certain aspects of your experience did not leave the positive impression we strive to create for our guests. Regarding your comments on the minibar, please allow me to share that the minibar items are available at an additional charge, with the menu and QR code placed on the fridge door for guest reference. Nevertheless, I regret that you were not clearly made aware of this during your stay, and your feedback has been carefully noted. I also appreciate your observations regarding the breakfast experience. While our breakfast offerings often receive positive recognition from our guests, I am saddened to learn that they did not leave the same impression on this occasion. Your comments have been shared with the relevant teams for further review and consideration. Thank you once again for sharing your perspective with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Receiving such warm feedback from an ACCOR member is always especially appreciated. We are delighted to know that your stay at Sofitel Bali Nusa Dua Beach Resort was such an enjoyable one and that your experience was filled with moments worth remembering. We look forward to the pleasure of welcoming you back again for another meaningful stay. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Your kind words about the atmosphere, design, location, and friendly service at Sofitel Bali Nusa Dua Beach Resort are sincerely appreciated. I am pleased to know that our team’s hospitality contributed to a very pleasant experience, and that your requests during the stay were attended to promptly. We have also carefully noted your comments regarding room cleanliness in certain areas. Your feedback will be reviewed with the relevant team as part of our continuous attention to room preparation and presentation, ensuring the stay experience remains comfortable and well cared for. Thank you for sharing such constructive feedback. We hope to welcome you back for an even more seamless and comfortable stay. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for sharing your feedback regarding your stay at Sofitel Bali Nusa Dua Beach Resort. We are pleased to know that you appreciated the room and the beach. At the same time, we are saddened to learn that other aspects of the experience did not reflect the comfortable and well-cared-for stay we always strive to provide. Your comments regarding the areas that fell short your expectations have been noted and will be shared with the relevant teams for further review. Regarding your child’s experience, please rest assured that the safety and wellbeing of our younger guests remain our priority. During the activity, while our team followed up at the time, we regret that it caused concern from your perspective. This matter has also been shared with the relevant team for further review. We appreciate you bringing these matters to our attention and hope there may be another opportunity to welcome you back with a more reassuring and positive experience. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort and for sharing your feedback. We are saddened to learn that your stay did not reflect the comfortable and well-cared-for experience we always strive to provide for our guests. Your comments regarding the room ambience, overall upkeep and dining experience have been noted and will be shared with the relevant teams for further review. Please note that regular pest control measures and inspections are in place throughout the resort as part of our ongoing commitment to maintaining guest comfort. We always do our utmost to provide the best possible stay experience, and your feedback will be carefully reviewed as part of this continuous effort. We appreciate you bringing these matters to our attention and hope there may be an opportunity to welcome you back with a more positive impression. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for sharing your stay experience at Sofitel Bali Nusa Dua Beach Resort. It is wonderful to know that you enjoyed the spacious, beautifully landscaped grounds, appreciated the convenient access to the nearby shopping centre, and that both dinner and breakfast suited your family well. Your observation is sincerely valued, and it may be reassuring to know that the resort has a dedicated team caring for the beachfront with daily cleaning routines. Your feedback has been shared for further review, so our monitoring and on-the-ground efforts remain attentive and consistently upheld. Thank you again for bringing these points to our attention, and we look forward to welcoming you back for an even more comfortable and enjoyable visit. Sincerely, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for your feedback regarding your recent stay. We are delighted to read that you loved the New Year's celebration, and we are happy to spend the new year with you at our resort. I took notes on the remarks you shared and please rest assured as we will further review your feedback to identify the areas in need of improvement. We thank you for sharing this with us and we hope to have another chance to better serve you in the future. Kind Regards, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you appreciated the attentiveness of our staff and the amenities in your room, as well as our diverse breakfast offerings. It is wonderful to know that you enjoyed the comfort of our facilities, including the children's club. Regarding your feedback on the housekeeping schedule, we understand the importance of consistent timing and quality in this service. Your comments will be taken into consideration as we continually strive to enhance our guest experience. We appreciate your recommendation and look forward to welcoming you back to Sofitel Bali Nusa Dua Beach Resort in the future. Kind Regards, Azaria Septianne Immanuel Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for filling up our survey and sharing your feedback with us. We are delighted to know that you loved your stay at the well-appointed Prestige Suite with Plunge Pool. I will relay your kind comments to the rest of the teams who will be happy to receive it. I also noted your feedback on the buffet breakfast as well as the pool on your last day with us. I would like to reassure you that these points had been reviewed and discussed by the relevant team for future course of actions to address your point. We thank you once again for sharing this with us and we hope to have the chance to better serve you in the future. Sincerely, Azaria Septianne Immanuel Quality & Guest Experience Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for being a loyal ACCOR member and for sharing your experience with us. We are delighted to hear that everything during your stay at Sofitel Bali Nusa Dua Beach Resort was to your liking. It is great to know that you enjoyed the cleanliness, the friendly staff, and the delicious breakfasts, as well as the variety of food outlets available throughout the day and evening. We are also happy to hear that you enjoyed the pool and beach. We look forward to welcoming you back for another fantastic stay! Sincerely, Azaria Septianne Immanuel Guest Experience and Quality Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Valued Guest! Thank you for being a loyal ACCOR member and for sharing your experience with us. We are delighted to hear that you found Sofitel Bali Nusa Dua Beach Resort to be a piece of paradise. It is wonderful to know that you enjoyed the peaceful atmosphere, helpful and friendly staff, and exceptional service. We are also thrilled that you had tasty breakfasts and felt well taken care of throughout your stay. We look forward to welcoming you back for another relaxing and unforgettable experience! Sincerely, Azaria Septianne Immanuel Guest Experience and Quality Manager Sofitel Bali Nusa Dua Beach Resort