Nusa Dua Beach Hotel und Spa - Handwritten Collection 5 Sterne

Dear Mr. Torsten Z., Warmest greetings from Nusa Dua Beach Hotel & Spa – Handwritten Collection. Thank you very much for taking the time to share such a detailed and positive review of your recent stay with us. We are truly delighted to know that you had a wonderful vacation and enjoyed the cleanliness of our resort, the variety of dining options, breakfast selection, entertainment program and the overall comfort of your room with the facilities. It is especially rewarding to hear that you found the resort beautifully landscaped and well equipped for a relaxing stay, and that the all-inclusive experience met your expectations. We are also pleased that you appreciated the spacious and modern room, as well as the comfort provided by the air conditioning for a restful sleep. We sincerely appreciate your constructive feedback regarding Wi-Fi speed, we have shared this with our technical team for further improvement. Regarding your comments on beach cleanliness and plastic waste, we truly value your understanding of the broader environmental challenges. Please rest assured that our team conducts daily beach cleaning as part of our sustainability efforts, your recognition of this initiative is greatly appreciated. We remain committed to supporting ongoing environmental protection efforts in the region. Thank you once again for your kind recommendation. We look forward to welcoming you back for another relaxing and memorable stay in beautiful Bali. Best regards, Arini Room Division Manager

Dear Mr. Andreas G., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share your detailed and thoughtful feedback following your recent stay with us. We are delighted to know that you had a very pleasant experience and appreciated our well-maintained property, excellent facilities with the courteous service provided by our team. It is also wonderful to hear that you enjoyed dining at our Tamarind restaurant, as well as the overall quality of our breakfast selection, pool and other hotel services. Your kind recognition of our team’s friendliness is truly appreciated and will be shared with all colleagues as encouragement. We also sincerely appreciate your constructive comments regarding minor wear and tear, the beach trash bins, WiFi and entertainment program. Please rest assured that your feedback has been noted and shared with the relevant departments as part of our continuous improvement efforts. We are grateful for your support and recommendation, and we truly look forward to welcoming you back for another enjoyable stay in the future. Best regards, Arini Room Division Manager

Dear Mr. Kersten F., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for your wonderful review and for sharing your experience with us. We are truly delighted to know that you had a perfect holiday and that you described your stay as a “dream of Bali.” Your kind words about our resort and the superb service provided by our team are greatly appreciated and will certainly be shared with everyone as a source of motivation. We also value your feedback regarding breakfast selection and other aspects of your stay. We will continue working to further enhance our overall guest experience. It was a pleasure to have you with us, and we look forward to welcoming you back again in the near future. Best regards, Arini Room Division Manager

Dear Ms. Barbara F., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for sharing such a wonderful and detailed review following your recent stay at our hotel. We are truly delighted to know that you had a thoroughly enjoyable stay with us. It is especially rewarding to hear your kind words about our spacious rooms, the terrace, our beachfront location and the warm hospitality of our team. Your compliments on the breakfast selection and overall experience mean a great deal to us. At the same time, we sincerely appreciate your constructive feedback. We regret to hear that the WiFi reception outside the building did not meet your expectations, please accept our apologies for any inconvenience caused. Your comment has been shared with our team for further review and improvement. Thank you once again for your kind recommendation and for choosing to stay with us. We truly hope to have the pleasure of welcoming you back for another relaxing and memorable experience in the future. Best regards, Arini Room Division Manager

Dear Ms. Gerlind K., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share your feedback following your recent stay at our hotel. We are pleased to know that you enjoyed our beautiful location and had an overall pleasant stay. Your kind words regarding the friendliness of our team, especially our check-in team are truly appreciated. At the same time, we sincerely regret that your room did not meet your expectations. Please accept our apologies for the condition of the room and for not delivering the level of comfort with value you anticipated. Your comments regarding the room condition have been shared with our management team as part of our ongoing improvement plans. We also appreciate your feedback regarding the breakfast selection. While we aim to cater to a diverse international clientele, we understand the importance of variety and balance, your comments will be taken into consideration. Regarding your concern about pricing differences, please allow us to clarify that room rates may vary depending on booking channels, availability and promotions at the time of reservation. Nevertheless, we understand your perspective and regret any disappointment this may have caused. Additionally, we apologize for the inconvenience related to the WiFi experience. This is certainly not the standard we aim to provide, your feedback has been shared with our team for further improvement. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with a more satisfying and comfortable stay in the future. Best regards, Arini Room Division Maager