Nusa Dua Beach Hotel und Spa - Handwritten Collection 5 Sterne

Dear Mr. Pascal R., Greetings from Sunny Bali! Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our peaceful location and had a relaxing stay. At the same time, we appreciate your honest comments regarding the value and pricing. We understand that your previous experience in Ubud influenced your expectations, and we regret that you felt the quality of your stay did not fully match the price. As a beachfront heritage resort in Nusa Dua, our pricing reflects our prime location, extensive facilities, and the range of services and experiences we offer. Nevertheless, we recognize that every guest evaluates value differently, and your feedback is important in helping us continuously improve. We truly appreciate your comments and hope to have the opportunity to welcome you back in the future, where we can provide an experience that exceeds your expectations. Warm regards, Arini Room Division Manager

Dear Mrs. Maike B., Greetings from Sunny Bali! Thank you very much for taking the time to share your wonderful review. We are delighted to know that you enjoyed your stay and appreciated our traditional Balinese ambiance, well-maintained tropical gardens, excellent breakfast, clean beach, Kids Club, and the warm hospitality provided by our team. It is especially rewarding to hear that you found our resort to be a wonderful place for families. At the same time, we sincerely appreciate your constructive feedback regarding the availability of sun loungers around the pool. We understand how frustrating it can be when loungers are reserved early despite our policy, and we apologize for the inconvenience. Please be assured that we continue to review and improve our procedures to ensure a fair and enjoyable experience for all our guests. Thank you once again for your valuable feedback and for choosing Nusa Dua Beach Hotel & Spa – Handwritten Collection. We look forward to welcoming you and your family back for another memorable holiday in beautiful Bali. Warm regards, Arini Room Division Manager

Dear Mr. Lars H., Thank you so much for your wonderful 100/100 review and for describing your stay as a "Perfect stay." We are truly delighted to know that you had such an enjoyable experience at Nusa Dua Beach Hotel & Spa – Handwritten Collection. Your kind words are a great encouragement to our entire team, who strive every day to create memorable moments for our guests. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back for another perfect stay in the near future. Warm regards, Arini Room Division Manager

Dear Mrs. Grete T., Thank you for taking the time to share your feedback following your recent stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection. We are pleased to know that you appreciated the friendliness of our team, the beautiful beach, and our breakfast selection. At the same time, we sincerely apologize that your overall experience did not feel as personal and relaxing as we intended. We regret that you did not receive the attentive engagement we strive to provide throughout our guests' stay. Your comments regarding the lack of interaction from our team, the limited availability of pool loungers, the absence of beach drinks service, and the breakfast replenishment during busy hours have been shared with the relevant departments for immediate review and improvement. We also appreciate your feedback regarding the appearance of our hotel grounds. We are continuously enhancing our facilities to ensure they meet our guests' expectations while preserving the authentic Balinese charm of the resort. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a much more memorable and personalized experience. Warm regards, Arini Room Division Manager

Dear Mrs. Heidi S., Thank you very much for your perfect rating and for sharing your wonderful feedback following your stay at Nusa Dua Beach Hotel & Spa - Handwritten Collection. We are delighted to know that you had a fantastic stay with us. It is especially rewarding to hear your kind words about our service and our Heartists. Knowing that you found our team friendly, helpful, and professional is the greatest recognition we could receive, and we will be pleased to share your compliments with everyone. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another memorable and relaxing stay in the near future. Warm regards, Arini Room Division Manager