Dear Mr. H., Thank you for sharing your feedback regarding your recent stay with us. It is gratifying to hear that you appreciated our beautiful pool area and enjoyed the breakfast offerings. However, I regret to learn about the challenges you faced with the room accommodations. I understand the disappointment caused by the bedding arrangement and the condition of the curtains. Please know that we strive to provide a comfortable environment for all our guests, and your comments regarding the room will be taken into consideration for future improvements. I am pleased that our team was able to assist you during your stay, ensuring a more pleasant experience. We appreciate your understanding and hope to welcome you back for a better experience in the future. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Mr. Alexander R., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our beautiful pool, friendly staff, and comfortable rooms. It is our aim to provide a memorable experience for our guests. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Mr. Gerd K., Thank you for sharing your observations regarding your recent stay with us. We are pleased to hear that you appreciated the beauty of our resort and the spaciousness and cleanliness of your accommodations. However, I regret that your breakfast experience did not meet your expectations. We acknowledge the importance of efficient service, particularly during peak meal times. Your feedback regarding the delays in coffee service and the availability of breakfast items is invaluable, and we will work towards enhancing our team’s training and organization to ensure a smoother experience for our guests. We also take note of your comments about the children's club and the pool area. It is our goal to provide engaging activities for families, and we appreciate your insights on this matter. Furthermore, I am sorry to hear that noise from service activities affected your comfort during your stay. We will evaluate our operational practices to minimize disturbances. We thank you for your constructive feedback and hope to welcome you again in the future. Best regards, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Philipp L. N., Thank you for your positive feedback regarding our beautiful hotel and the wonderful pool area. We are delighted that you enjoyed the sandy pool, as it is one of our unique features. We look forward to welcoming you back in the future. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Alexander O. M., Thank you for taking the time to share your positive experience at Mövenpick Resort & Spa Jimbaran Bali. We are delighted to know that our facilities, including the Kids Club and multiple pools, met your family’s needs during your stay. It is wonderful to hear your child enjoyed the chocolate fountain and made new friends among the other families. We appreciate your understanding regarding the early morning sunbed reservations, which is a common occurrence in larger hotels. We are glad that this did not detract from your overall experience and that you were able to enjoy your time by the beach and during your surfing lessons. Your kind words about Arik and Riady will certainly be shared with them, as it is always gratifying to receive recognition for their hard work and dedication to our guests. Thank you for your feedback, and we hope to welcome you back to our resort in the future. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Annika M., Thank you for your kind words about your family holiday at our hotel. We are delighted to hear that you enjoyed our facilities, friendly staff, and breakfast offerings. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Annemarie F., Thank you for your kind words. We are delighted to hear that you had a wonderful experience at Mövenpick Resort & Spa Jimbaran Bali. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Anne-Kathrin G., Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay fell so far short of expectations. We sincerely apologize for the condition of the pool area, the maintenance issues you encountered, the construction impact, and the inconsistency in our housekeeping services. We are especially concerned to hear about your experience with the pool, the water playground facilities, and the cleanliness of your room, as these do not reflect the standards we strive to maintain. We also regret that our breakfast offerings did not adequately accommodate your gluten-free and dairy-free dietary requirements. Your comments regarding the limited selection and product availability have been shared with our culinary team for immediate review. Furthermore, we understand how disruptive the construction noise and maintenance activities must have been, particularly during your holiday. Please accept our sincere apologies for the inconvenience caused. While we are disappointed to learn that many aspects of your stay were unsatisfactory, we are pleased that your children enjoyed their experience at the Kids Club and that our team there made a positive impression. Your feedback has been shared with the relevant departments and management team for immediate attention. We appreciate your honesty, as it helps us identify the areas requiring improvement. Best regards, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Maja V. F., Thank you for taking the time to share your delightful experience at Mövenpick Resort & Spa Jimbaran Bali. We are thrilled to learn that you felt at home and appreciated the attentiveness of our staff, especially the Housekeeping team. It is always our goal to create memorable moments for our guests, and your feedback is a testament to our commitment. We are pleased that you enjoyed your dining experiences and found the food to your liking, particularly the Pork Belly. Your comment regarding the temperature of the food has been noted, and we will certainly review this with our culinary team to enhance our service quality. Your recommendation means a great deal to us, and we hope to welcome you back for another wonderful stay in the future. Thank you once again for your kind words and for choosing our resort. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Axel H., Thank you for your kind words regarding your recent stay at our resort. We are delighted to hear that our friendly staff contributed positively to your experience. We sincerely apologize for the noise disturbances caused by the ongoing construction and the sound insulation issues in your room. Please rest assured that we continuously strive to enhance our guests' comfort and will take your feedback into consideration as we move forward. We appreciate your recommendation and hope to welcome you back for a more tranquil experience in the future. Best regards, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Guest, Thank you for your positive feedback regarding your family vacation at our resort. We are delighted to hear that you enjoyed our facilities, dining options, and the service provided by our staff. It is our goal to ensure a memorable experience for all our guests. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Guest, Thank you for your kind words regarding your stay and our service. We are delighted to hear that everything met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Andre H., Thank you for your positive feedback regarding your stay at Mövenpick Resort & Spa Jimbaran Bali. We appreciate your comments about the cleanliness at the pool area and will ensure that this is addressed with our team to enhance our guests' experience. Best regards, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Ms. J., Thank you very much for your feedback regarding your stay at our resort. We are pleased to hear that you appreciated the friendliness of our staff and the cleanliness of your room. However, your comments regarding the reservation of sunbeds and the cleanliness of the pool are regrettable. We strive to create a pleasant ambiance for all guests and will take your suggestions into our considerations. We also apologize for the inconveniences caused by the construction site and the closure of beach access. Best regards, Jan Kroeckel Hotel Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Hashem T., Thank you for taking the time to share such detailed feedback regarding your recent stay at Mövenpick Resort & Spa Jimbaran Bali. We sincerely appreciate your observations and suggestions, as they help us identify areas where we can improve our guest experience. First and foremost, we are grateful for your kind recognition of our team. It is encouraging to hear that the dedication and hard work of our staff contributed positively to your stay. We will certainly share your compliments with them. Please accept our sincere apologies for the aspects of your experience that did not meet your expectations. Regarding the resort facilities, we acknowledge your comments about the property's age, lighting, and overall condition. We continuously evaluate opportunities for refurbishment and your feedback will be shared with our management team as part of our ongoing improvement plans. We are especially concerned to learn about your breakfast experience. The delays and inconsistency in receiving your tea and coffee orders are certainly not reflective of the service standards we aim to provide. Your suggestion regarding table numbering and clearer service area assignments is appreciated and will be reviewed with our Food & Beverage leadership team. We also regret your disappointment with the transportation service. Thank you as well for your suggestions regarding the promotion of our rooftop facilities and the energy-saving opportunities related to the air-conditioning system. Guest feedback often provides valuable operational insights, and your recommendations will be shared with the relevant departments for review. We truly value the time you have invested in providing such constructive comments. Should you wish to discuss your observations further or share additional suggestions, please feel free to contact us directly. We would welcome the opportunity to learn more from your experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide a significantly improved experience. Sincerely, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Guido L., Thank you for your kind words regarding your recent stay at Mövenpick Resort & Spa Jimbaran Bali. We are delighted that you enjoyed our comfortable accommodations, excellent dining options, and the hospitality of our staff. Your appreciation is truly valued. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Matthias R., Thank you for your kind words regarding our facilities, service, and dining options. We appreciate your feedback about the noise levels and location, and we continuously strive to enhance our guests' experiences. Your insights are valuable to us. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Oliver S., Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused during your stay. We understand that the ongoing garden renovation resulted in limited space and sun loungers around the pool area, which may have affected your comfort and overall resort experience. We also appreciate your understanding regarding the high occupancy period. With the current resort occupancy, breakfast service and Chocolate Hour were indeed busier than usual. Nevertheless, we recognize that crowded venues can impact the enjoyment of these signature experiences, and we are sorry that this was the case during your stay. Your feedback is invaluable and has been shared with the relevant teams as we continuously strive to improve our services and guest experience. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more relaxing and enjoyable stay in the future. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Maren R., Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations and that several aspects of your stay caused frustration and disappointment. First and foremost, please accept our apologies for the extended waiting times during your arrival. While we appreciate your understanding regarding the room not being ready before the official check-in time, the subsequent delay in delivering your room key and the additional waiting in line are not reflective of the level of service we strive to provide. We also sincerely apologize for the poor follow-up and communication that resulted in an unnecessarily lengthy check-in experience. We are equally concerned to learn about the service shortcomings during breakfast. Waiting such a significant amount of time for a simple beverage order, despite multiple follow-ups, is unacceptable. Your comments have been shared with our Food & Beverage team for immediate review and corrective action to ensure more attentive and efficient service moving forward. We are also sorry that the overall atmosphere of the resort did not provide the relaxing experience you were seeking. We understand that noise levels, pool activity, nearby construction work, and hallway disturbances can significantly impact guest comfort, particularly for couples seeking a peaceful getaway. Your observations regarding these areas have been noted and will be reviewed with the relevant departments. Furthermore, we take your comments regarding cleanliness standards and food-handling practices very seriously. Maintaining the highest hygiene standards is a top priority, and your feedback has been shared with our restaurant management team for thorough investigation and reinforcement of our procedures. While we are pleased that our team was able to assist with your request to shorten your stay, we deeply regret that we were unable to provide the enjoyable holiday experience you had anticipated. Your feedback is invaluable, as it highlights areas where we must improve, and we appreciate you bringing these matters to our attention. We value your insights, as they help us improve. Please know that we are continually working to enhance our services and facilities. Thank you for bringing these issues to our attention. Sincerely, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali