Mövenpick Resort & Spa Jimbaran Bali 5 Sterne

Dear Maren R., Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations and that several aspects of your stay caused frustration and disappointment. First and foremost, please accept our apologies for the extended waiting times during your arrival. While we appreciate your understanding regarding the room not being ready before the official check-in time, the subsequent delay in delivering your room key and the additional waiting in line are not reflective of the level of service we strive to provide. We also sincerely apologize for the poor follow-up and communication that resulted in an unnecessarily lengthy check-in experience. We are equally concerned to learn about the service shortcomings during breakfast. Waiting such a significant amount of time for a simple beverage order, despite multiple follow-ups, is unacceptable. Your comments have been shared with our Food & Beverage team for immediate review and corrective action to ensure more attentive and efficient service moving forward. We are also sorry that the overall atmosphere of the resort did not provide the relaxing experience you were seeking. We understand that noise levels, pool activity, nearby construction work, and hallway disturbances can significantly impact guest comfort, particularly for couples seeking a peaceful getaway. Your observations regarding these areas have been noted and will be reviewed with the relevant departments. Furthermore, we take your comments regarding cleanliness standards and food-handling practices very seriously. Maintaining the highest hygiene standards is a top priority, and your feedback has been shared with our restaurant management team for thorough investigation and reinforcement of our procedures. While we are pleased that our team was able to assist with your request to shorten your stay, we deeply regret that we were unable to provide the enjoyable holiday experience you had anticipated. Your feedback is invaluable, as it highlights areas where we must improve, and we appreciate you bringing these matters to our attention. We value your insights, as they help us improve. Please know that we are continually working to enhance our services and facilities. Thank you for bringing these issues to our attention. Sincerely, Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Christian Z., Thank you for taking the time to share your wonderful experience at Mövenpick Resort & Spa Jimbaran Bali. We are delighted to hear that you found our hotel beautiful and enjoyed a memorable vacation. It is gratifying to know that our friendly staff, cleanliness, and floral ambiance contributed to your positive impression. We appreciate your kind words regarding our breakfast buffet, and we are pleased that it exceeded your expectations. Your understanding regarding the noise from nearby construction is also appreciated, as we continuously strive to enhance our facilities while minimizing any inconvenience to our valued guests. We are glad you found our location convenient and enjoyed the amenities we offer, including the pool area and access to Jimbaran Beach. We look forward to welcoming you back for another exceptional stay in the future. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Werner S., Thank you for your positive feedback regarding the beautiful pool area and the diverse dining options. We are delighted to hear that you enjoyed the proximity to the beach and the nearby restaurants. Your recommendation means a lot to us. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Martina G., Thank you for your kind words regarding your recent stay at Mövenpick Resort & Spa Jimbaran Bali. We are delighted to hear that you enjoyed our courteous staff, expansive pool, and satisfying breakfast buffet. Your feedback is greatly appreciated. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali

Dear Mischa E., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Resort & Spa Jimbaran Bali. I regret to learn that your experience did not meet your expectations, particularly concerning the noise from the ongoing construction and the challenges you faced during breakfast service and we are concerned to learn that the pool water was cloudy and appeared unclean, and even more so by your observations regarding the facility condition, including exposed electrical junction boxes and broken, sharp-edged tiles around the pool area. Please be assured that guest safety and comfort are our highest priorities, and the issues you described fall well below the standards we strive to maintain. We understand how important a tranquil environment is for relaxation and will address your concerns with our team to enhance our guest experience. Regarding the breakfast, we strive to provide a wide array of options and ensure timely replenishment. Your comments about the food availability and the overall atmosphere during breakfast will be reviewed, as we aim to create a pleasant dining experience for all guests. Additionally, I appreciate your recognition of our staff's attentiveness despite the busy environment. Thank you once again for your valuable insights, and I hope you will consider staying with us in the future for a more enjoyable experience. Jan Kroeckel General Manager Mövenpick Resort & Spa Jimbaran Bali