Dear Mrs. Andrea M. V., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our spacious and comfortable rooms, beautiful pool area, cleanliness, and the friendliness of our Heartists. It is also wonderful to hear that you found your booking experience through the ALL Accor App easy and seamless. We are, however, sorry to learn that some aspects of your stay did not fully meet your expectations. We appreciate your honest comments regarding the breakfast selection and the availability of sun loungers at our beach area. Your feedback is valuable to us, and we will certainly share your comments with the relevant teams as we continue to review and improve our services and guest experience. Thank you once again for your constructive feedback and for choosing Novotel Bali Nusa Dua Hotel & Residences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. Lara B., Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a thoughtful and detailed review following your recent family stay with us. We are truly delighted to receive your perfect rating and to know that your holiday was both relaxing and memorable. It is wonderful to hear that you enjoyed your complimentary upgrade to our One-Bedroom Apartment and that it made your stay even more comfortable. We are also pleased that your arrival experience was smooth and efficient, allowing you to begin your holiday with ease. Your kind compliments about our team mean a great deal to us. Providing genuine, attentive, and personalized service is at the heart of everything we do, and we are delighted to know that our Heartists made you feel welcomed and well cared for throughout your stay. We will be especially pleased to share your thoughtful recognition with Santi Sudirta from Housekeeping and Parta from our Beach Bar. We are certain they will be proud to know that their dedication and warm hospitality contributed to making your stay so enjoyable. We are also delighted that you appreciated the spacious and well-maintained surroundings of our resort, where guests can truly relax and enjoy a peaceful atmosphere. It is rewarding to know that you enjoyed the variety offered at breakfast, the quality of the meals served in our restaurant, and the convenience of our location with easy access to nearby dining options. It is equally wonderful to hear that you had the opportunity to enjoy both our lagoon-style swimming pool and our private Beach Club. We are pleased that the complimentary shuttle service, comfortable beach facilities, and the food and beverages available at the Beach Bar all added to your overall experience. Thank you as well for sharing your feedback regarding the WiFi connection. We appreciate your comments and understand the importance of a fast and reliable internet connection. Please rest assured that your feedback has been shared with our Engineering and IT teams as we continue working to improve the network performance throughout the resort. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your loyalty and your trust in Novotel Bali Nusa Dua Hotel & Residences. Your recommendation is truly the greatest compliment we could receive, and it inspires our entire team to continue delivering exceptional experiences for every guest. Thank you once again for choosing to stay with us. It was our absolute pleasure to welcome you and your family, and we sincerely look forward to welcoming you back for another relaxing and unforgettable stay in beautiful Bali. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Sehr geehrter Herr G., Herzliche Grüße vom Novotel Bali Nusa Dua! Vielen Dank, dass Sie sich die Zeit genommen haben, eine so detaillierte und durchdachte Bewertung Ihres zweiwöchigen Familienurlaubs bei uns zu teilen. Wir freuen uns sehr zu hören, dass Sie und Ihre Familie sich in unserem geräumigen Zwei-Schlafzimmer-Apartment wohlgefühlt haben und die schöne Hotelanlage, das Frühstücksangebot sowie den aufmerksamen Service unseres Teams genießen konnten. Wir danken Ihnen auch für Ihr wertvolles Feedback zur Sauberkeit des Pools und zur WLAN-Geschwindigkeit. Bitte seien Sie versichert, dass wir Ihre Anmerkungen an unsere Teams weitergegeben haben, um eine kontinuierliche Verbesserung sicherzustellen, da Ihr Komfort und Ihre Zufriedenheit für uns von größter Bedeutung sind. Es ist wunderbar zu wissen, dass Sie schöne Erinnerungen an Ihren Aufenthalt haben und dass Sie das Novotel Bali Nusa Dua gerne wieder wählen würden. Wir hoffen aufrichtig, Sie und Ihre Familie bald erneut bei uns willkommen zu heißen, um einen weiteren angenehmen und unvergesslichen Urlaub zu erleben. Mit herzlichen Grüßen, Ihr Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Hardijanto, Thank you for your kind review! We're thrilled to hear you enjoyed your stay and found the apartment comfortable. We appreciate your feedback on the kitchen equipment and will work on ensuring that all necessary items are readily available. We're also glad to hear that Mrs. Lorensia was helpful and made a positive impact on your experience. Your comments about the bathroom are fully noted, and we will certainly look into potential improvements. We hope to welcome you back again soon! Best Regards, Guest Experience team

Liebe(r) Schöner Aufenthalt, Vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie eine schöne Zeit bei uns hatten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und stehen Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen, Guest Experience Team Novotel Bali Nusa Dua & Residence