Dear Joachim H. S., Thank you for taking the time to share your feedback with us! We are so pleased to hear that you enjoyed our spacious rooms, large bathroom facilities, delicious dining, and extensive breakfast spread. It is especially wonderful to know that our friendly staff and thorough housekeeping team made such a great impression on your stay! At the same time, we appreciate your candid notes regarding the road noise and the pool sun loungers. We apologize for the disturbance caused by your room's proximity to the main road, as well as the frustration of finding an available sun lounger during peak pool hours. Your feedback has been shared with our team to help us better manage pool deck seating and ensure a more relaxing environment for all our guests. Thank you once again for staying with us at Novotel Bali Benoa. We hope to have the pleasure of welcoming you back for an even more comfortable stay in the future! Sincerely, Juliana Liew - General Manager

Dear Larissa Weinreich, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our resort grounds, the warm hospitality of our staff, and the fantastic, attentive work of our housekeeping team. At the same time, please accept our sincere apologies for the issues you experienced with mosquitoes, ants, and mold in your room. While our open, tropical setting requires constant vigilance, having this level of insects and any presence of mold is completely unacceptable. We deeply regret that this impacted your comfort. Your feedback has been escalated directly to our Management, Housekeeping, and Engineering teams. We are immediately stepping up our pest control measures and deep-cleaning protocols to address these room issues thoroughly. For future stays, please note that our Front Desk is available 24/7 to provide immediate room treatments, electric mosquito repellents, or an alternate room assignment to ensure your stay is completely comfortable. Thank you again for your valuable review. We hope to have the opportunity to welcome you back to Novotel Bali Benoa for a much improved, bug-free stay in the future. Sincerely, Juliana Liew - General Manager

Dear Marga Mikschas, Thank you so much for taking the time to share your feedback following your stay with us. We are absolutely delighted to hear that you had a good stay and enjoyed our beautiful beachside location. It brings us great joy to know that everything went very well during your holiday. We are especially proud to hear that you were highly satisfied with Michelle. She will be absolutely thrilled to receive your kind words and recognition! We will be sure to pass along your compliments directly to her and the rest of the team as motivation to keep delivering excellent hospitality. Thank you for choosing Novotel Bali Benoa, and we look forward to welcoming you back for another wonderful experience in the near future! Sincerely, Juliana Liew - General Manager

Dear Tobias L., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our beautiful pool, well-maintained grounds, and the friendly, helpful service provided by our team. However, we sincerely apologize for the areas where we fell short of your expectations, particularly regarding cleanliness and maintenance. A peaceful night's sleep and pristine hygiene are fundamental to a comfortable stay, and we regret that the loud air conditioning, the broken toilet ventilation, and the unmopped floor impacted your experience. Rest assured, our Engineering and Housekeeping teams have been notified to inspect and immediately repair these room issues. We also appreciate your constructive notes regarding our culinary offerings. Your feedback about the cleanliness of the dishes and tables, alongside the lack of variety at our breakfast buffet and dinner menu, has been shared directly with our Food & Beverage Director. We are actively working to improve our daily rotations and ensure our dining areas maintain the highest standards of cleanliness. Thank you again for your valuable insights as they help us continually upgrade our guest experience. We hope to have the opportunity to welcome you back in the future to provide you with the seamless and refreshing stay you deserve. Sincerely, Juliana Liew - General Manager

Dear Samira Kuhner, Thank you so much for taking the time to share your wonderful and detailed feedback following your stay with us! We are absolutely delighted to hear that you enjoyed our fantastic seaside location, the freshness of our extensive breakfast buffet, and the overall cleanliness of our resort. It is especially rewarding to hear your kind words about our attentive, around-the-clock service. We always strive to go above and beyond for our guests, so we are incredibly glad that our team was able to quickly resolve the mosquito issue to your satisfaction. Furthermore, we are happy that we could accommodate a flexible check-out time so your little guest could enjoy a peaceful nap before your journey, ensuring our families travel comfortably is very important to us! Thank you for choosing Novotel Bali Benoa. We truly appreciate your high recommendation and look forward to welcoming you and your family back for another perfect, relaxing getaway in the near future! Sincerely, Juliana Liew - General Manager

Dear Claudia Habermann, Thank you so much for taking the time to share your wonderful feedback following your stay with us! We are absolutely delighted to hear that you were very satisfied with your time at our resort, even for a brief one-night stay. It is fantastic to know that everything went smoothly and that you enjoyed our spacious rooms, very friendly staff, and great breakfast buffet! Thank you for choosing Novotel Bali Benoa. We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back for a much longer and equally relaxing stay in the near future! Sincerely, Juliana Liew - General Manager

Dear Peter M., Thank you so much for this wonderful review! While 3 nights flew by too quickly, we are absolutely delighted to hear that you would have loved to stay longer with us. We are thrilled that you found our resort to have everything you could wish for, from our rich breakfast buffet to a relaxing experience at our spa, all topped off by our friendly staff and great pool area! Regarding the beach, we appreciate your candid note, Tanjung Benoa is a unique tidal area, and we are continuously working with our team to keep our beachfront as clean and welcoming as possible. Thank you for choosing Novotel Bali Benoa. We truly hope to welcome you back soon for a much longer stay next time! Sincerely, Juliana Liew - General Manager

Dear Annett Helen, Thank you so much for your wonderful review! We are thrilled to hear that you had a very relaxing stay with us. It is fantastic to know that everything from our great location and fantastic rooms to our first-class breakfast and excellent service met your highest expectations. Our team works passionately to ensure every guest enjoys a seamless and rejuvenating getaway, and your kind words are the ultimate reward. We look forward to welcoming you back to Novotel Bali Benoa for another flawless experience in the near future! Sincerely, Juliana Liew - General Manager

Dear Rudolf M. R., Thank you for your kind feedback regarding your recent stay at Novotel Bali Benoa. We are delighted to hear that our team made such a positive impression on you. Our staff takes great pride in providing attentive, warm, and helpful service to ensure our guests feel truly cared for throughout their visit. Your generous words have been shared with the entire team as a source of inspiration. We look forward to the pleasure of welcoming you back to Novotel Bali Benoa in the near future. Sincerely, Juliana Liew - General Manager

Dear Karola A., Thank you for this wonderful review. We are so pleased you enjoyed your time at Novotel Bali Benoa. It’s great to hear that our staff were friendly and helpful, your room was very clean, and the breakfast buffet was very good. We are glad you felt so comfortable. We hope to welcome you back soon! Sincerely, Juliana Liew - General Manager

Dear Stefan Scheuermann, We are so grateful for your wonderful review. It’s fantastic to know you were satisfied, enjoying our friendly welcome, the beautiful gardens, the great pool with beach access, and the fantastic and varied breakfast buffet. We have noted your constructive feedback about the lack of sophistication in the dinner dishes at Cocos and the concern regarding our a la carte pricing compared to local options. We will certainly take this into consideration as we refine our menu and pricing strategy. Thank you for your high praise. We look forward to your return! Sincerely, Juliana Liew - General Manager

Dear Monika M., We appreciate your review, It's wonderful to hear you found our facility and hotel great and very nice. We acknowledge your feedback regarding the desire for a nicer beach and your concern that our food prices are too high. We will certainly take your comments into consideration as we review our pricing and offerings. Thank you for staying with us! Sincerely, Juliana Liew - Generalk Manager

Dear Manuela A. Steinbrecher, Thank you for the wonderful feedback. We are thrilled to hear that you had a perfect vacation with us. Knowing you found the resort clean, the staff friendly, and the food and breakfast good is the best compliment we can receive. We hope to welcome you back for the start of your next holiday. Sincerely, Juliana Liew - General Manager

Dear Daniel Zoltziar, Thank you for your detailed feedback. We are very sorry to hear that your stay with us was so disappointing. This is certainly not the experience we want for our guests, and we sincerely apologize for the numerous issues you faced. We are truly sorry about the impact a private event had on your stay. It was a failure on our part not to inform you in advance about the beach closure and the changes to our dining service. We understand how frustrating it is when a stay doesn't meet your expectations. We also deeply regret the problems with your room, including the inadequate cleaning and the broken refrigerator that was not fixed. This is unacceptable, and we have already addressed this with our housekeeping and maintenance teams. We also want to apologize for the confusion and inconsistency regarding our all-inclusive package, the pool hours, and the service at our bar. We are taking your feedback seriously and are actively working to improve how we communicate with our guests to ensure our policies are clear and consistently applied. Lastly, we are very sorry that you felt you were treated differently and were required to pay for services on your final day. This is a serious concern, and we are investigating the matter to ensure all of our guests feel valued throughout their entire stay. We appreciate you bringing these issues to our attention. Your feedback is invaluable as it helps us to improve and provide a better experience for all guests in the future. Sincerely, Juliana Liew - General Manager

Dear Elke L., Thank you for your feedback! We’re glad to hear you enjoyed the room and pool area. We hope to welcome you back again soon for another relaxing stay. Sincerely. Juliana Liew - General Manager

Dear Sven Scheider, Thank you for sharing your feedback and for staying with us. While we’re pleased to know you appreciated our facilities, we’re very sorry to hear about the condition of your connecting rooms and the cleanliness of the beach during your stay. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our housekeeping and maintenance teams for immediate follow up, and we are also coordinating with the beach cleaning crew to ensure the area remains well maintained. We truly value your input, and we hope to have the opportunity to welcome you back and provide a much better experience in the future. Sincerely, Juliana Liew - General Manager

Dear Uwe, Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that you enjoyed the room, and delicious food during your stay. It’s especially rewarding to know that our friendly and attentive team made you feel truly welcome, this means a lot to us. We look forward to welcoming you back for another top-notch stay in the future! Sincerely, Juliana Liew - General Manager

Dear Bernd H, Thank you for your kind words. We’re delighted to hear you enjoyed our beachfront location, well-maintained facilities, friendly team, and comfortable rooms. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you back for another great stay. Sincerely, Juliana Liew - General Manager