Mercure Melbourne St Kilda Road

Tripadvisor 评级 2.5/5 7 评论

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Mercure Melbourne St Kilda Road - Image 1
Mercure Melbourne St Kilda Road - Image 2
Mercure Melbourne St Kilda Road - Image 3
Mercure Melbourne St Kilda Road - Image 4
568 St Kilda Road, 3004 MELBOURNE, Australia

描述

酒店其他优惠

  • Located on the door step of Albert Park home of the Melbourne Grand Prix

  • Onsite Gym & Laundry

  • All rooms feature kitchenette and private balcony

  • Onsite restaurant and bar - Naima Restaurant & Bar

  • Perfect lakeside location only minutes from the CBD

我们的客房

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酒店位置

Mercure Melbourne St Kilda Road

568 St Kilda Road
3004 MELBOURNE
Australia

GPS:-37.842632, 144.977707

电话
传真 +61 3 7042 0000

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 100% 无烟酒店

Naïma Restaurant & Bar

非合约照片

Modern Dining in the Heart of St Kilda, located within Mercure Melbourne St Kilda Road

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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TripAdvisor 评级  2.5/5  7 评论

Great value beautiful surroundings.

Tripadvisor 评级 5.0/5

Jopin55 Solo travel - 经 TripAdvisor 认证的评论

The rooms are large, clean and feel fresh. I love the amount of towels and nice scent when you enter. The staff was very cordial and since I just flew from Hong Kong I was happily surprised by the amenities available such as small kitchen in my room and laundry. I would definitely recommend this beautifully situated hotel.

Average, but clean.

Tripadvisor 评级 3.0/5

PinotandCider Couples - 经 TripAdvisor 认证的评论

This motel could be a lot better without much extra effort. Pro’s: Tram stop very close. Underground parking. Bar right next to motel. Clean. Con’s: Parking is $40 per night. Building site directly behind our room - started work 7am sharp on a weekday, woke us up. Room looks and feels cheap, no paint on ceiling. Has a kitchenette without anything to cook with! (Seemed a bit strange.) You’ll sit on balcony on your own, as there’s only one seat. The shower is small, made a tighter fit because the soap holder is on a wall of its own. Would be better under the taps as it’s very easy to bump. For the price it could have been finished off a bit better.

DO NOT STAY HERE

Tripadvisor 评级 1.0/5

Sue W 经 TripAdvisor 认证的评论

Appalling service and arrogant staff, even after emailing I have not had any response to my issues. They are a disgrace to Accor and as a Platinum member would expect better, Other reviews cover the issues.

The hotel could use refreshment

Tripadvisor 评级 3.0/5

Yudi_Lukman 经 TripAdvisor 认证的评论

Location is ok but the hotel could use refreshment. The breakfast was very standard. The room was big enough for 2 people so it's ok. Easy to stroll along the Yarra river where a lot of restaurants and bars located.

Good Location but Lacks in Service

Tripadvisor 评级 3.0/5

Jay J 经 TripAdvisor 认证的评论

Pros - Great Location and Accessible to Tram - Hotel contacted me few days before stay to confirm arrival - Early check-in - Appointed larger room on 6th floor with nice furniture and fresh-looking carpet - Staff friendly - Naïma restaurant had good food for breakfast & lunch Cons - Lacking general ALL AccorPlus status recognition (no welcome item in room, drink voucher (had to ask afterwards) or breakfast inclusion - Naïma Restaurant hours limited to 7am - 2:30p (Accor website hours wrong stating 5p - 10p) - Body Wash and Shampoo dispensers empty in bathroom entire stay - Food on floor next to bed - Televisions in room limited functionality This was my second stay at hotel (first being in May 2023). My first stay, service was excellent and had a quick check-in and was given Accor status recognition at front desk verbally, upgraded room, welcome gift of wine in room, a welcome note from manager at time, breakfast and drink vouchers. I rebooked for this stay in December 2023 after such a great experience the 1st time. In short, I walked away disappointed this time and expressed as much on check-out when asked about the stay. The person at check-out stated he would let the manager know the feedback, so hopefully there is attention taken to these issues. I will start by saying staff were pleasant. The room assigned had fresh carpet and furniture. Part of the issue was a couple simple items I wanted addressed which I asked each day of stay never were addressed. I went to take a shower and found the Body Wash, Shampoo and Conditioner dispensers were empty (or not dispensing anything but a couple drips of liquid). Ended up rationing the face soap bar over my stay as there was not even the option to get little bottles. I also found a chocolate ball on floor visible next to bed. Each person I raised to said they would let housekeeping know but nothing came of it. The room had great televisions in them and had preloaded apps for Netflix, YouTube, and local channel apps. Problem is the televisions are not connected to Internet and you get an error trying to do anything. You can cast to television, but this requires you to connect to TV Wi-Fi connection. When you do this, you lose access to Internet on phone since television is not connected to Internet to pass through Internet. This made the casting mostly useless unless you have offline content to cast. I did not bother to report this as at this point, I felt like I would be bugging the hotel staff for one thing after the next. When it came to breakfast, I was told it was not included with stay which was a surprise from previous stay where they automatically issued me vouchers for my status. This was a first not having included as platinum (and previously as diamond) member at a Mercure hotel. I later learned this hotel does not participate in the breakfast program inclusion on ALL website which I guess is a change from May stay, as I had same room type booked each stay which did not have breakfast in package as I knew I get with status. When it came to drinks after getting settled, I asked about the drink vouchers and at first, I mentioned the app shows I get a welcome drink. I was then given a voucher for drink to redeem before restaurant closing at 2:30p during stay. The Naïma restaurant hours was also a surprise as I enjoyed going there in evenings my first stay but now, they only open in morning and lunch time. The Accor website was incorrect about hours but found correct hours on their direct website. Not sure I will return after this stay. While location is convenient, the shortfalls on service was a bit of a letdown.

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其他网络用户评价我们的酒店

  • 45 评论 9/10 位置
  • 74 评论 6.2/10 房间
  • 52 评论 5.6/10 服务
  • 47 评论 6.1/10 舒适度
  • 24 评论 7.3/10 清洁度
  • 18 评论 6.6/10 早餐
  • 17 评论 4.8/10 性价比
  • 12 评论 8.6/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。