Dear Bingshan w., Thank you very much for your excellent 100/100 rating and for sharing your feedback. We are delighted to know that you had a pleasant stay with us. We also appreciate your understanding regarding our in-room amenities. As part of our Green Key practices, selected bathroom amenities are available upon request 24 hours a day. Our team will be happy to assist whenever needed. Thank you again for your kind support. We look forward to welcoming you back to TRIBE Living Bangkok Sukhumvit 39 for another enjoyable stay! Warm regards, Panatchaporn P. Director of Rooms TRIBE Living Bangkok Sukhumvit 39

Dear Yuan L., Thank you for sharing your feedback with us. We sincerely apologize that your second stay did not provide the same positive experience as your first visit. We are particularly sorry for the inconvenience caused by the room arrangement and the difficulty you experienced in changing rooms. We understand how frustrating it must have been to spend a significant part of your first two days dealing with this matter instead of enjoying your stay. We also apologize if there were any communication difficulties during your interactions with our team. We will share your feedback with the relevant departments to improve communication and ensure that our guests receive clearer and more efficient assistance. As a returning guest, we truly value your continued support, and we regret that we did not meet your expectations on this occasion. We sincerely hope to have the opportunity to welcome you back and provide you with the experience you enjoyed during your first stay. Warm regards, Panatchaporn P. Director of Rooms TRIBE Living Bangkok Sukhumvit 39

Dear Linjie S., Thank you for taking the time to share your experience with us. We are truly sorry to hear about the serious issues you encountered during your stay, especially regarding the room condition, privacy concerns, and the incident with the bedside lamp. We completely understand how upsetting and uncomfortable this must have been, particularly late at night, and we sincerely apologize for the distress caused. Please rest assured that your feedback has been shared with our management and engineering teams for immediate investigation and corrective action, especially concerning the electrical safety issue you described. Guest safety and comfort are our top priorities, and this experience does not reflect the standards we aim to provide. We also regret that the initial room assignment did not meet your expectations. Thank you for acknowledging the improved layout after your room change, though we understand this did not make up for the inconvenience and worry you experienced earlier in your stay. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to restore your confidence in us in the future. Best Regards, TRIBE Living Bangkok Sukhumvit39 Team!

Dear L. Jie, Thank you for sharing your stay experience. We sincerely apologize for the service and facility issues you encountered at our hotel. We will carefully review your feedback to enhance our service quality. We hope to have the opportunity to provide you with a better experience in the future. Best regards, TRIBE Living Bangkok Sukhumvit 39

Dear Lingtao W., Thank you for your positive feedback regarding TRIBE Living Bangkok Sukhumvit 39. We are pleased to hear that you are satisfied with our service and the cleanliness of the rooms. Regarding the issue with the air conditioning, we will seriously consider your feedback in order to further enhance our guests' comfort. Best regards, TRIBE Living Bangkok Sukhumvit 39

亲爱的HAOTIAN W.， 感谢您的宝贵建议！我们会考虑增加接驳车的频次，以便为客人提供更便利的出行体验。期待您的下次光临！ 最诚挚的问候， Jakub Piwowarski - 总经理 TRIBE Living Bangkok Sukhumvit 39

亲爱的Tian L.， 谢谢您分享您的入住体验！我们很高兴您喜欢我们的房间、早餐和泳池。虽然地铁站有点距离，但很开心您能享受步行的乐趣。期待您的下次光临！ 最诚挚的问候， Jakub Piwowarski - 总经理 TRIBE Living Bangkok Sukhumvit 39

Dear Lei k., Thank you very much for taking the time to share your kind feedback with us. We are delighted to know that you found the guestroom comfortable and particularly enjoyed the bedding, cleanliness, and soundproofing. Your compliments regarding our front desk team’s warm and attentive service are truly appreciated and will be shared with the team, as creating a welcoming and home-like experience for our guests is always our priority. We understand your comments regarding the pool size and appreciate your understanding. While our facilities are designed to suit the urban lifestyle concept of our hotel, we hope you may have the opportunity to enjoy our spa facilities during your next visit for a more relaxing experience. Thank you once again for choosing Tribe Living Bangkok Sukhumvit 39. We truly hope to have the pleasure of welcoming you back again in the future. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Yuru Y., Thank you for your feedback. We are pleased to hear that you found the location of Tribe Living Bangkok Sukhumvit 39 to be good. However, we sincerely apologize that the bathroom experience, particularly the setup of the shower in the bathtub, impacted your stay and raised safety concerns. We understand your point and have duly noted this issue. We appreciate you bringing this matter to our attention as guest safety and comfort are important to us. We hope to have the opportunity to welcome you back soon. Kind regards, Wichit Wandee (Max) Executive Assistant Manager Tribe Living Bangkok Sukhumvit 39

Dear Yinuo S., Thank you very much for sharing your feedback. We’re glad to hear that you had a generally good experience at Tribe Living Bangkok Sukhumvit 39 and appreciated our team’s attentive service. We also appreciate your comments regarding sound insulation, which we will take into consideration as we continue to enhance our guest experience. We look forward to welcoming you back again soon. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Riva C., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated our staff and facilities. We will take note of your comments regarding the breakfast pricing and pool cleanliness for future considerations. Wichit Wandee (Max) Executive Assistant Manager Tribe Living Bangkok Sukhumvit 39

Dear C., Thank you for staying with us at Tribe Living Bangkok Sukhumvit 39 and for taking the time to share your feedback. We’re happy to hear you were satisfied with the service and politeness of our front desk team — your kind words mean a lot to us. We appreciate your suggestions regarding safety near the pool. Kindly note that the slippers provided are designed and recommended for use inside the guestroom. However, we will review the area and consider adding anti-slip measures to ensure greater safety for all guests. Regarding the shower gel, we’re sorry for the inconvenience. Amenities are available upon request, and we’ll make sure to communicate this more clearly in the future. Thank you once again for your valuable comments. We look forward to welcoming you back on your next visit to Bangkok. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Y., Thank you for your kind words regarding your recent stay. We are delighted that you enjoyed our room design and the thoughtful amenities provided. Your feedback motivates us to continue enhancing our guests\' experiences. Wichit Wandee (Max) Executive Assistant Manager Tribe Living Bangkok Sukhumvit 39

Dear Pei Hsin H., Thank you for your detailed review and for being an Accor Plus Gold member! I’m delighted to hear that you enjoyed your stay, from our convenient location and spacious rooms with washing machines and kitchens to the baby-friendly amenities and our scheduled shuttle service to EMQuartier. It’s also wonderful to know you had a good time at our swimming pool, restaurant, and sky bar. I’ve taken note of your comment regarding the water pressure in the bathroom, and I will share it with our engineering team for review. Your kind recognition of our doorman is truly appreciated, and I’ll make sure to pass along your compliments. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Warm regards, Wichit Wandee (Max) Executive Assistant Manager

Dear Wai K. Kwan, Thank you for your valuable feedback. We’re glad to hear that you found the room amenities and location ideal, and we appreciate your compliments regarding our room cleaning and bellboy staff. We also take your suggestions about the shuttle bus schedule and reception team performance seriously. We will review these areas to make necessary improvements and ensure a better experience for our future guests. We appreciate your input and hope to improve on these aspects moving forward. Warm regards, Wichit Wandee (Max) Executive Assistant Manager