曼谷素坤逸 20 诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 562 评论

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曼谷素坤逸 20 诺富特酒店 - Image 1
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曼谷素坤逸 20 诺富特酒店 - Image 4
19/9 Soi Sukhumvit 20, Klong Toey, 10110 曼谷, 泰国

描述

酒店其他优惠

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • 著名的美食吧和餐厅

  • 连通房和家庭套房

我们的客房

酒店位置

曼谷素坤逸 20 诺富特酒店

19/9 Soi Sukhumvit 20, Klong Toey
10110 曼谷
泰国

GPS:13.731522, 100.564021

电话
传真 +66 2 009 4900

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  562 评论

TripAdvisor 评级  4.7/5  2,579 评论

卓越奖 2025

NOvotel: Management Issues

Tripadvisor 评级 2.0/5

worldcitizensm 经 TripAdvisor 认证的评论

As a Platinum Accor ALL member I was looking forward to staying at the property for the first time (after having stayed at the nearby Sofitel one year prior) for 5 nights. Upon check-in I was told I received an upgrade so was happy to hear that. But that’s when “happy” ended. There was a major issue in my room: the shower water would not hold at a single temperature, continually fluctuating between warm, hot and cold, every 20 sec or so while the water was running no matter where I had the tap handle set. Needless to say this was not an enjoyable experience especially in the Bangkok heat where two showers a day is not uncommon. I notified the front desk after my first night. Jira told me it would be addressed by maintenance. Following morning: no change so I invite Jira up to my room to put his hand under the running shower water. He does and tells me he will tell maintenance again. I firmly believe he did this. Still no change by the next afternoon when I’m then offered to be moved to another room. It’s odd that I would be offered an inconvenience to resolve my inconvenience. I politely declined to be additionally inconvenienced. And again, I’m told maintenance is trying to address the issue. The next day I was approached by a front desk team member and told that Management would like to offer me a 10% discount as compensation. I explained that such an offer was unacceptable (2%/night, really?). I asked that person to tell Management to think harder about my inconvenience. This wasn’t like a delayed check-in time. I guess they didn’t since upon check-out I was given a 10% discount. I laughed and explained how Management (of which nobody on that team bothered to speak to me) has tarnished my view and advocacy of the Novotel brand because it was not delivering on its -- albeit quickly researched and unedited --brand promise: The Novotel brand promise is to offer a balanced living experience for both business and leisure travelers, where guests can enjoy “Time well spent”. This is achieved by blending comfort, modern design, and thoughtful wellness offerings to leave guests feeling refreshed and invigorated. Yes, the irony is thick here. Two other things: 1) For much of the time during my 5 visits to the Exec Lounge’s evening free cocktail and snack offering, the woman managing the Lounge was much more attentive to what’s on her phone than filling guest’s glasses or removing the plates for the maybe only 6 (max) guests each evening. 2) And I had to laugh at this interaction on night 3 or 4 of my inconvenience: while spending money at the rooftop bar I asked the suited gentleman who I assumed was the manager if I could keep the coaster beneath my drink since my friend collects coasters. I was told, “No, it’s hotel property”. Thanks Novotel. Lastly, it’s not surprising that I didn’t receive from the hotel an email survey about my stay. That would seem, to me, to put into question the integrity of such research undertaken by the hotel and maybe by extension Accor. Despite the kindness of Snack, Jira, and Fhasai, it’s clear that the Management is not in the business of delivering the Novotel brand promise but rather is in the business of delivering profit to Accor and fails to recognize that delivering the promise delivers increased profit. I’m sorry to say that, for me, management and others put the “No” in “Novotel”. I’m curious to see if/how management responds to this beyond the trite “thank you… sorry… we take all comments seriously… look to improve… etc. …”

Thanks Natt

Tripadvisor 评级 5.0/5

P3762BXjuliem 经 TripAdvisor 认证的评论

Great location & spacious room. Natt, Concierge was of great assistance with navigating transportation to airport. Very clean and friendly staff. Not far from the MBK Centre

Dear Julie M, Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our great location, spacious room, and the cleanliness of the hotel. A special thank you for recognizing Khun Natt, who was pleased to assist you with transportation arrangements to the airport. Your kind words will certainly be shared with the team as encouragement. We are also glad you found our location convenient, with easy access to Shopping Area. We truly appreciate your support and look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

It is recommended to make an online reservation in advance.

Tripadvisor 评级 5.0/5

Explorer03116260371 经 TripAdvisor 认证的评论

In the afternoon and evening, I went to the Sky Lounge. Ploy provided excellent service, was lovely. The food and cocktails were delicious.

Dear Khun Wai, Thank you very much for sharing your recommendation and kind feedback. We truly appreciate your suggestion regarding making an online reservation in advance, which will certainly be helpful for other guests. We are delighted to hear that you enjoyed your time at the Sky Lounge and that Khun Ploy provided excellent and lovely service. It is also wonderful to know that you enjoyed the food and cocktails. Your kind compliments will be shared with Ploy and the team as great encouragement. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Kanta Hanvesakul Hotel Manager

Fhasai is so friendly

Tripadvisor 评级 5.0/5

Zeng C 经 TripAdvisor 认证的评论

Fhasai is so friendly,l like it,I like her service a lot thank you for the nice room and nice view for me. The location of hotel very convenient and next to the emdistict. What a excellent choice.

Dear Zeng C, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our location convenient, especially with the close to EmDistrict. It is truly rewarding to know that Fhasai’s friendly and attentive service made such a positive impression on you. Your kind words will certainly be shared with her as encouragement. We are also pleased that you enjoyed the nice room and beautiful view prepared for you. Thank you for choosing our hotel. We truly appreciate your recommendation and look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

Natt Saved Our New Year’s Eve Dinner 🎉

Tripadvisor 评级 5.0/5

oneptrk 经 TripAdvisor 认证的评论

We were struggling to find a last-minute table for New Year’s Eve, and Natt truly saved the evening. Thanks to their help, we managed to secure a great dinner despite everything being fully booked. Super professional, kind, and efficient — exactly what you hope for from a concierge. Thank you, Natt, and Happy New Year! 🎉

Dear Khun Patrik, Thank you very much for sharing such a wonderful comment. We are delighted to hear that Natt was able to save your New Year’s Eve dinner and help make your celebration a memorable one Your kind words about Khun Natt’s professionalism, kindness, and efficiency truly reflect the level of service we strive to provide. We will be sure to share your appreciation with him—it will mean a great deal. Thank you once again, and we wish you a Happy New Year. We look forward to welcoming you back to Novotel Bangkok Sukhumvit 20 very soon. Warm regards, Novotel Bangkok Sukhumvit 20

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其他网络用户评价我们的酒店

  • 968 评论 9.1/10 位置
  • 1,168 评论 8.1/10 房间
  • 1,663 评论 9.1/10 服务
  • 20 评论 7.5/10 上网
  • 856 评论 9.2/10 食物
  • 581 评论 7.8/10 清洁度
  • 551 评论 8.9/10 早餐
  • 360 评论 8.6/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。