Dear Mr. C., Thank you for choosing Novotel Living Bangkok Sukhumvit Legacy and for sharing your feedback. We are pleased to know that you enjoyed the accommodation, cleanliness, pool, and breakfast during your family stay. Regarding the laundry facilities, we would like to share that we offer selected room types equipped with a washing machine and dryer, which may be more convenient for longer family stays. We recommend considering one of these room types for your next visit. We also appreciate your feedback regarding the Wi-Fi connection speed and will continue working to improve our services and facilities. We hope to have the pleasure of welcoming you and your family back to Bangkok for another enjoyable stay. Warm regards, Guest Relations Team

Dear Mr. Yingcong Y., Thank you very much for taking the time to share your feedback and for choosing to stay with Novotel Living Bangkok Sukhumvit Legacy. We are pleased to know that you found the room spacious and comfortable, and that the accommodation, cleanliness, Wi-Fi, and our sustainability efforts met your expectations. We also sincerely appreciate your comments regarding the breakfast selection and Wi-Fi ease of access. Please rest assured that your feedback will be shared with the relevant teams for further review and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a better and more enjoyable stay in the near future. Sincerely, Guest Relations Team

Dear Mr. Y., Thank you very much for your wonderful feedback and for sharing your experience following your recent stay at Novotel Living Bangkok Sukhumvit Legacy. We are truly delighted to know that you enjoyed our convenient location near Asok station, spacious renovated room, outdoor pool, and the warm hospitality provided by our team. It is especially rewarding to hear that you were satisfied with your ALL App booking experience and enjoyed the recognition received as an ALL Accor+ Explorer Platinum member, including the welcome amenity and room upgrade experience. Your kind support truly means a lot to us. Thank you once again for your encouraging feedback. We sincerely look forward to welcoming you back again soon for another memorable stay in Bangkok. Sincerely, Guest Relations team

Dear Mr. S., Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed our convenient location, comfortable room facilities, and the warm service from our front desk team. We also appreciate your understanding regarding the room type confusion, and we are pleased that our team was able to promptly assist and arrange a room with a washer-dryer for your stay. These facilities are indeed popular with families and long-stay guests. Your encouraging comments mean a lot to our team, and we look forward to welcoming you back again in the near future. Warm regards, Guest Relations Team

Dear Mr. L., Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience, particularly regarding the service at the front desk and your concerns about charges during your stay. Please accept our sincere apologies, as this is not the level of service we aim to provide. We would like to kindly clarify that there may have been a misunderstanding regarding the charges. The amount requested by our front desk team was a standard security deposit, which is required upon arrival and is fully refundable at check-out, provided no additional expenses are incurred. We regret if this was not clearly explained, which may have caused confusion and frustration. Your feedback regarding staff attitude is also taken very seriously, and we will reinforce training to ensure a more professional and welcoming approach, as well as clearer communication with our guests. We truly regret that your stay did not meet expectations, and we hope to have the opportunity to restore your confidence in the future. Warm regards, Guest Relations Team

Dear Mr. C., Thank you for taking the time to share your feedback following your recent stay at Novotel Living Bangkok Sukhumvit Legacy. We understand that each guest may have different expectations, and we truly appreciate you sharing your perspective regarding the facilities and overall value of your stay. Your comments are valuable and will be taken into consideration as we continue to review and improve our facilities and guest experience. At the same time, we are pleased to see that our team’s service was positively noted, and your feedback will certainly be shared with them. Thank you once again for your comments, and we hope to have the opportunity to welcome you again in the future. Warm regards, Guest Relations Team

Dear Ms. F., Thank you very much for your wonderful feedback following your recent family stay at Novotel Living Bangkok Sukhumvit Legacy. We are delighted to know that you found the accommodation very comfortable and that you had an amazing stay with us. It is also very rewarding to see your appreciation for our team’s service, cleanliness, and sustainability initiatives, including our efforts to support more environmentally friendly practices. Your kind recommendation means a great deal to us, and we truly hope to have the pleasure of welcoming you and your family back again on your next visit to Bangkok. Sincerely, Guest Relations Team

Dear Ms. Yujuan F., Thank you very much for your perfect scores and for sharing such positive feedback. We’re delighted to hear that you enjoyed our convenient location, high level of comfort, and the warm welcome from our team. It’s wonderful to know that your stay was so enjoyable and that all aspects of your experience met your expectations. We truly appreciate your recommendation and your support. We hope to have the pleasure of welcoming you back again for another memorable stay. Warm regards, Guest Relations Team

Dear Ms. Z., Thank you very much for your perfect rating and kind words. We’re delighted to hear you had a happy stay and especially enjoyed our swimming pool it’s wonderful that your family had a great time together. We truly appreciate your positive feedback on our team and sustainable initiatives. Your support means a lot to us, and we’ll continue to enhance our efforts to make each stay even more enjoyable and eco-friendly. We look forward to welcoming you and your family back again soon! Warm regards, Guest Relations Team Novotel Living Bangkok Sukhumvit Legacy!

Dear Mr. G., Thank you for sharing your feedback and for staying with us. We’re pleased to hear that you enjoyed the spacious room and warm welcome from our front desk team. We’re sorry, however, to learn that breakfast did not meet your expectations. Your comments regarding catering have been shared with our Culinary team to help us improve the variety and overall dining experience for future guests. We truly value your input and hope to have another opportunity to provide you with a more satisfying stay next time. Warm regards, Guest Relations Team Novotel Living Bangkok Sukhumvit Legacy!

Thank you, Mr. C., for sharing your feedback and for choosing to stay with us. We're glad to hear you had a good overall experience and appreciated our cleanliness and friendly team. We’ve taken note of your comment regarding the ease of access and will continue to look for ways to make arrival and movement around the hotel even smoother for our guests. We look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy on your next trip. Sincerely, Guest Relations Team

Dear Ms. Xinfang, Thank you for sharing your experience with us. We are delighted to know you had a pleasant stay and especially appreciated our convenient location opposite EmSphere Mall, with plenty of shopping and dining options just steps away, as well as several 7-Eleven stores nearby for extra convenience. It’s also wonderful to hear that every part of your stay met your expectations. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Bangkok. Warm regards, Guest Relations Team

Dear Kanghuai W., Thank you so much for choosing to celebrate such a special occasion with us. We are delighted to hear that you enjoyed the little touches prepared for your honeymoon and that our team’s thoughtfulness made your stay memorable. Your kind words mean a lot to us, and we’ll be sure to share your feedback with the team. We wish you and your partner a lifetime of happiness and look forward to welcoming you back for more special moments in the future. Warm regards, Guest Relations Team

Dear Mr. W. Ting, Thank you so much for your wonderful feedback! We’re delighted to hear that you had a comfortable stay and that everything from the room and breakfast to the Accor Plus Platinum recognition exceeded your expectations. It’s great to know our sustainable efforts and thoughtful touches made a difference during your business trip. We truly appreciate your loyalty and look forward to welcoming you back for an even better stay soon. Warm regards, Guest Relations Team

Dera Mr. W. Y. N., Thank you so much for your kind words! We\'re thrilled to hear you enjoyed our convenient location, family-friendly facilities, and the warm service from our team—especially at the Playtopia Kids\' club. It means a lot to us that you felt at home during your stay. We’ve noted your feedback on the Wi-Fi speed and will work on improving the connection for an even smoother experience next time. We’re so glad to hear you’ll be visiting us again—we look forward to welcoming your family back soon! Warm regards, Guest Relations Team

Dear Mr. L. Otis, Thank you for your kind review! We’re happy to hear that you enjoyed your tidy and clean room as well as our swimming pool. It’s also great to see that you had a smooth check-in and a positive overall experience. We appreciate your feedback on ALL membership recognition, and we’ll work on enhancing the experience for our valued members like you. Your kind words mean the world, we hope to welcome you back soon for another enjoyable stay! Best regards, Guest Relations Team

Dear Ms. Ruo Chi H., Thank you for taking the time to share your experience! We’re thrilled to hear that you and your family had a great stay with us. It’s wonderful to know that you enjoyed our plentiful breakfast, convenient laundry service, and peaceful location away from the noisy main road. Providing a comfortable and relaxing environment for our guests is something we truly value. We’re also delighted that your check-in, accommodation, cleanliness, and the service from our team all met your expectations. Your recognition of our sustainable initiatives and ALL membership benefits means a lot to us, and we’re glad you felt appreciated as a valued Accor member. Knowing that you would consider staying with us again is the best compliment we could receive! We can’t wait to welcome you and your family back for another fantastic experience. Best regards, Guest Relations Team

Dear Ms. K. Chinghan, Thank you for sharing your experience! We’re glad you enjoyed our spacious rooms, friendly staff, and convenient location. For our Family Rooms, we use colorful, cartoon-themed bedding to create a fun and engaging atmosphere for children. However, if you prefer standard white bedding, please let us know—we’re happy to accommodate your request. We also appreciate your insights on areas where we can improve and will continue working to enhance the guest experience, we look forward to welcoming you and your family again for an even better stay! 😊 Best regards, Guest Relations Team