Ibis Styles Rotterdam Ahoy 3,5 Sterne

Dear Gunter, Thank you for taking the time to share your review. It\'s fantastic to hear that you had such a positive time at our hotel. We\'re over the moon that you savored our culinary offerings and found our team to be exceptionally accommodating. Our Italian restaurant, Giacobbe, does indeed offer an array of delicious sourdough pizzas and Italian salumeria that our pizzaiolos prepare with great passion. However, we regret to hear that your bed was not made to our usual high standards. We truly apologize for this oversight and understand the importance of a well-prepared room for a relaxing stay. Finally, we\'re thrilled that you enjoyed the comfort and style of our rooms, each designed as a colorful and modern oasis to ensure a dreamy and enchanting world for our guests. We hope we will have the opportunity to see you again in the future. Best regards, Paul Dirksen, General Manager

Dear Jens, Thank you for taking the time to share your review. It\'s fantastic to hear that your stay with us matched your expectations and left a positive impression. We\'re thrilled that the comfort of our rooms, the quality of our bathrooms, and the variety of our breakfast buffet contributed to making your visit enjoyable. It\'s always rewarding to know that the efforts to offer a dreamy oasis with modern amenities and a welcoming Italian restaurant are appreciated by our guests. We hope we will have the opportunity to see you again in the future. Best regards, Paul Dirksen, General Manager

Dear Sammy, Thank you very much for this kind review of your recent stay. It\'s fantastic to hear that your time with us was enjoyable. We are delighted that the design and comfort of our corner rooms, as well as the pristine condition of our bathrooms, contributed to your pleasant stay. Our team takes great pride in curating a welcoming atmosphere and ensuring every corner of our hotel is up to the mark for our guests. However, we apologize for the inconvenience you encountered with the room change process and the oversight regarding the non-issuance of a voucher on your second instance of opting out of housekeeping. We understand that such experiences can be frustrating, and we appreciate your patience in this matter. Finally, it\'s wonderful to know you valued our hotel\'s prime location, nestled right next to the beautiful park and just a short stroll from the metro station, offering a seamless connection to the vibrant city of Rotterdam. We look forward to seeing you again soon. Best regards, Paul Dirksen, General Manager

Hi Urania, We are grateful for your feedback. We are truly sorry to hear about the long waits and the unmet expectations during your visit to our restaurant. It\'s important to us that our guests enjoy a seamless and relaxing experience, and it seems we fell short in delivering that for you. We apologize for the inconvenience caused by the gym equipment. Our intent is to provide well-maintained facilities, and it appears we need to reassess this area. Additionally, we understand the importance of a diverse menu that caters to various dietary requirements, including Halal options. We will take your comments into consideration as we continuously aim to improve our offerings. We also apologize if our pricing did not seem to reflect the value you expected. We aspire to offer competitive rates that match the quality of our services and facilities. Your comments on staffing are taken seriously, and we will look into our service management to ensure a more efficient and attentive experience for our guests. Moreover, we appreciate you sharing your thoughts on our sustainability initiatives and the cleanliness of our hotel. We strive to maintain high standards in these areas and will use your feedback as a guide for further improvements. We hope that you will give us another opportunity to provide you with the pleasant stay you deserve. Warm regards, Paul Dirksen, General Manager

Dear Meike, We would like to thank you for this review about your recent experience in our hotel. We are thrilled that you found the room interior and bathroom to your liking, with our vibrant decor and modern amenities designed to provide a comfortable retreat. Our team works hard to create an inviting atmosphere, and it’s wonderful to hear that these efforts resonated with you. However, we understand that the windows not opening was a drawback for you. Our hotel is designed with a climate control system to ensure a comfortable environment while keeping in mind safety and energy efficiency. Also, we strive to offer a breakfast experience that leaves our guests satisfied, and we regret that we fell short of your expectations on this occasion. Our morning spread is meant to provide a variety of hot and cold options to kickstart the day, and we apologize if it didn\'t hit the mark for you. Nonetheless, it\'s great that you appreciated our peaceful location, nestled right by the park and near the Ahoy, providing a serene ambiance and convenience for event-goers. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Paul Dirksen, General Manager