Dear Manuel, Thank you for choosing our hotel and for sharing your review. We are delighted that you found our hotel great value for money and that your newly renovated room met your expectations. Our team takes real pride in offering a warm welcome, and we are glad the check-in was quick and smooth. It is rewarding to know your Gold status was recognised and that the associated benefits were granted right away. However, we regret that an upgrade was not available during your stay. Executive rooms and higher categories are subject to availability, and we understand your disappointment. We also noted that the welcome amenity was missed, and we are sorry for this oversight. Nonetheless, we are pleased that you enjoyed your welcome drink and that our staff made you feel well looked after throughout your family visit. We hope to have the occasion to welcome you back in the near future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Urban, Thank you for taking the time to share your thoughts with us. We are delighted that our location proved so convenient for your visit to the university, with Erasmus University and Rotterdam School of Management just across from the hotel. That said, we understand that guests heading to the city centre may find the setting less central. The Kralingse Zoom metro station is a 7-minute walk away, and from there it takes only 5 minutes by subway to reach the heart of Rotterdam. We are also pleased that you rated your overall stay so highly and that you would recommend us to others. We hope to have the pleasure of seeing you on a future visit. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Mario, Thank you for taking the time to share your feedback. We are pleased that you found the room and the hotel well maintained, and appreciated the friendliness of our team. It is good to know that your booking process went smoothly and that the restaurant staff left a positive impression. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the disturbances in the corridors at night and understand how challenging disruptions can be, especially when traveling with children. The inconvenience regarding the lift availability and the stair access for families is not what we aim for, and we acknowledge your disappointment with the room allocation near an event. We also understand your feeling that the stay did not represent good value for money on this occasion. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Andre, Thank you for taking the time to share your feedback. We are delighted that you found our team so welcoming. Our staff always aim to make guests feel comfortable and cared for. It is encouraging to hear that you appreciated the extra effort from our bar and kitchen staff to provide you with a dish off the menu. We aim to deliver this kind of attentive service for all our guests, so your words mean a lot to us. It is wonderful that you finished your stay feeling satisfied overall, and that these personal touches made a difference during your business trip. We hope to welcome you back soon. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Sebastian, Thank you for taking the time to share your thoughts with us. We are happy to hear you enjoyed the special BBQ evening and that it encouraged you to try something new during your business trip. It is great to know the quality and price were just right for you. Our team truly values reading about how the warm welcome and thoughtful touches like the welcome drink, room upgrade, and amenity made your stay comfortable. We are especially grateful that you recognised our night shift colleagues. They work hard to ensure late arrivals and night guests always feel supported and at ease. It would be a pleasure to welcome you again. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Shahid, Thank you for your valuable feedback. We appreciate your kind words about our welcoming team and the great breakfast options. Knowing you had a good start to your days with us means a lot. That said, we are sorry the layout in the bathroom did not fully match your needs during your stay. We will take your suggestion about adding more options for convenience with us. Nonetheless, we are pleased you found our central location so practical for exploring Rotterdam. It is great that everything you wanted to see was just a short drive away. Thank you again. We look forward to welcoming you back. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Andreas, Thank you for choosing our hotel and for sharing your review. We are glad you enjoyed our hotel’s location, especially how convenient it is to reach Erasmus University and the nearby green spaces. It is great to hear that your family trip went smoothly and that the open area outside was helpful for travelling with larger dogs. That said, we are sorry that some aspects of your stay did not meet your expectations. Our building does feature an older layout and fixed windows, and we rely on air conditioning and ventilation to maintain comfort for all guests. We understand that preferences around temperature and room features can vary, and we will keep your feedback in mind. Nonetheless, we are pleased our hotel served your needs as a business traveller and provided a practical base for your visit. You highlighted several features that we aim for all our guests to appreciate, including the environment for guests with pets. We do hope to be able to welcome you back in the future. Kindest regards, Elodie van der Waal, Front Office Supervisor

Dear Michael, Thank you for positively reviewing your visit. We are delighted that you appreciated our convenient location near the city center and Erasmus University. Our hotel team works hard to provide great service, and we are glad you felt welcomed and supported by our front desk. It means a lot to know that the comfort and amenities of our hotel helped make your business trip pleasant. Our staff highly value your positive words about their helpfulness and are pleased that you rated your stay so highly. We look forward to welcoming you back on a future occasion. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Kristell, Thank you for taking the time to share your thoughts. We are glad your family enjoyed the visit, and that everything from the cleanliness to the friendly service and in-room features met your expectations. Our team truly values the kindness you showed with your comments about our staff and facilities. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Stephan, We take your feedback seriously and will use it to improve our services. We sincerely apologize that your experience fell short of the standards we aim to provide. While our parking area has CCTV monitoring as part of our security measures, we understand your concerns fully and take such matters very seriously. Your feedback helps us maintain vigilance in ensuring guest safety. As valued ALL Accor members, we regret this incident impacted your trust in our services and appreciate you bringing this to our attention. We hope you will come and stay with us again. Best wishes, Twan Trapman, Front Office Supervisor

Dear Frank, Thank you for choosing our hotel and for sharing your review. It’s wonderful you enjoyed your well-equipped room and those breathtaking high-floor views. We’re especially pleased our strategic location served your travel needs effectively. That said, we apologize for the oversights in room preparation and have addressed this with relevant teams. While our soundproofing meets industry standards, we acknowledge occasional traffic noise reaches upper floors. Finally, thank you for recognizing our team’s welcoming approach. Being steps from metro access allows many guests to balance urban exploration with peaceful retreats. We hope we can welcome you back in the future. Best wishes, Twan Trapman, Front Office Supervisor

Dear Peter, Please accept our sincere thanks for this kind feedback. It’s wonderful to know your stay at Novotel Rotterdam Brainpark left such a positive impression. We’re thrilled you noticed the care we put into maintaining our facilities. Our team takes pride in creating a welcoming environment, and your recognition of their efforts means a lot. As a valued Gold member, we’re your continued trust in our services. We hope to welcome you back in the future. Best regards, Elodie van der Waal, Front Office Supervisor

Dear C., Thank you for your positive feedback. We are delighted to hear you had a pleasant stay with us. Your mention of our quiet location and friendly team brightens our day. We’re also glad the booking process through the Accor ALL App met your expectations for simplicity and speed. As Silver members like you help us grow, we appreciate your loyalty and trust in our services. We look forward to welcoming you back in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Josephine, Thank you for your positive feedback. We are delighted to hear about your enjoyable stay at Novotel Rotterdam Brainpark. Our team takes great pride in providing genuine care to every guest, and we’re thrilled you felt supported during your visit. Ryan’s dedication to resolving your medical appointment challenge truly reflects our commitment to going above and beyond. Your recognition of his efforts means a lot to us all. We look forward to welcoming you back for another excellent experience with us. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Fatima M., Many thanks for sharing your review. We’re grateful for your feedback about Novotel Rotterdam Brainpark. Your satisfaction with our cleanliness, parking, and staff hospitality motivates us. We’re especially happy these elements made your family trip enjoyable. We’ve noted your breakfast suggestion and will consider it carefully. Thank you for helping us improve. Rotterdam’s vibrant Markthal and museums remain easily accessible from our location, perfect for future visits. The entire team looks forward to seeing you again in the future. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Daniel, We appreciate your valuable feedback. Thank you for acknowledging our breakfast quality and kitchen staff’s contribution. We’re glad your family experience met your expectations through our comprehensive services. Our location near Kralingse Bos and major transport links offers convenient exploration opportunities for future visits. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Elodie van der Waal, Front Office Supervisor

Dear Ralitsa, Thank you for taking the time to share your thoughts with us. We are grateful for your continued loyalty over the past five years and value your trust in choosing us for your visits to Rotterdam. However, we sincerely regret that certain aspects of your recent stay fell short of your expectations. We understand your concerns about the room’s amenities and ventilation, and we will review these points carefully. While our pricing reflects seasonal demand, we acknowledge your perspective on value and will take it into consideration. Nonetheless, we are encouraged that your overall experience remained positive. Our proximity to Kralingse Bos and efficient transport links to Rotterdam’s vibrant center continue to be appreciated by guests exploring the city. It would be a pleasure to see you again on a future occasion. Kind regards, Elodie van der Waal, Front Office Supervisor

Dear Josef, Thank you for choosing our hotel and for sharing your review. It’s wonderful to hear you had such a pleasant stay at Novotel Rotterdam Brainpark. We’re delighted our atmosphere contributed to a comfortable business trip. Our team strives to create an environment where professionals can focus and recharge. That said, we regret the workspace setup didn’t fully meet your needs. All rooms include dedicated work desks, and we’re happy to provide ergonomic adjustments upon request during your next visit. Nonetheless, we’re thrilled you found our hotel accommodating for your work commitments. The proximity to Kralingse Zoom metro station also makes exploring Rotterdam’s business hubs effortless. We hope to be able to welcome you again in the future. Best regards, Elodie van der Waal, Front Office Supervisor

Dear Luc, Thank you for your positive feedback. We are glad your experience matched the comfort and convenience we strive to deliver. It’s wonderful to know our location and security measures contributed positively to your visit. Rotterdam’s vibrant city center and cultural spots are always worth exploring from our base. We would be delighted to welcome you back on another occasion. All the best, Elodie van der Waal, Front Office Supervisor