Mercure Sydney Manly Warringah 4 étoiles

Note Avis clients (Note ALL) 4.1/5 1 092 avis

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Mercure Sydney Manly Warringah - Image 1
Mercure Sydney Manly Warringah - Image 2
Mercure Sydney Manly Warringah - Image 3
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4 10 Victor Road, 2100 BROOKVALE, Australie

Description

Les plus de l'hôtel

  • A short drive away from the iconic Manly beach and Warringah Mall

  • Features 120 spacious, newly renovated rooms

  • Easy accessible on the site parking area with no height limit

  • Versatile event space for an intimate board meeting or small conference

  • Quick picturesque ferry ride to Sydney CBD

Nos hébergements

Localisation de l'hôtel

Mercure Sydney Manly Warringah

4 10 Victor Road
2100 BROOKVALE
Australie

GPS:-33.75965, 151.27694

Téléphone
Fax 000000

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

DINING ROOM

Commencez bien la journée avec un copieux petit déjeuner buffet continental dans la salle à manger. Dégustez une sélection de plats chauds et froids.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.1/5  1 092 avis

Note TripAdvisor  3.5/5  18 avis

Outstanding Guest Service & Customer Care

Note TripAdvisor 5.0/5

aussiesseetheworld En famille - Avis TripAdvisor

We cannot rate the genuine care and professionalism of the staff at Mercure Sydney Manly Warringah more highly. Always responsive, attentive and willing to go the extra mile to ensure that guests feel welcome and valued, General Manager Scott Bear and Front Office Manager, Alex Farrell have set an exceptionally high standard for hospitality. Rooms are comfortable for both business and leisure guests, and the conveniently located cafe offers tasty treats. This hotel is a local gem for travellers visiting the northern beaches

LOWEST QUALITY HOTEL ON THE NORTHERN BEACHES

Note TripAdvisor 1.0/5

Glen S Professionnel - Avis TripAdvisor

They will over sell the secure carpark, so don't expect any parking and provide provide you with single ply toilet paper. That is the quality of this hotel. And do not honour Accor members with drinks on arrival. Very poor service, stay away.

Dear Glen, Thank you for taking the time to review the hotel and having a chat with me prior to posting the review online. As we have already discussed, i appreciate your perspective and experience of the property and I apologise you were not satisfied with your time at the hotel. The hotel honours all Accor membership benefits with drink vouchers being able to be used within the property. These drink vouchers can be redeemed using the ALL app just like with all Accor properties. We pride ourselves on the delivery of our service and the team I know are all very guest focused so it is disappointing to hear of your dissatisfaction here. I do know the team reacted immediately to your shared concerns and compensated you for that which I hope you can appreciate. Kind regards, Scott

Pretty average.

Note TripAdvisor 3.0/5

J6434BMsarahj En famille - Avis TripAdvisor

I’ve stayed in a lot of hotels across Australia in the past couple of years, and most of them are indistinguishable. This one is yet another of the same. The good: Sam at the front desk was an absolute delight, couldn’t have been more helpful when we checked in. The TV actually has the ability to cast to, so we weren’t limited to watching the poor selection usually available on Australian free-to-air. And despite the location near a fairly busy road, it was quiet. The bad: the beds are too firm for my liking. I acknowledge that it’s personal taste and I do like a softer bed, but I can’t be the only one. Pillows - one is too low, two are too high. Bedding: they do that quilt sandwich thing that every hotel seems to do these days, flat sheet instead of a fitted sheet, then a quilt with a flat sheet above and one below instead of a quilt cover. I HATE this with a passion. It can’t be hygienic, I bet they don’t wash the quilt between each guest and it’s really hard to not wind up with the sheets tangled all over the place and the quilt touching your bare skin. A major down was that we had to move the bed to get access to the power points. My travelling companion uses a CPAP machine and needs to have power by the bed, and I use my phone as a white noise machine so I need to have power too. In this day and age an easily accessible power outlet on each side of the bed is a basic necessity in a good hotel. Bathroom: very ordinary, the floor needed a deep cleaning, particularly the little nub sticking out of the floor to stop the door slamming, that was very grungy. The toilet needed to be flushed 2-3 times to clear it, the water pressure in the shower wasn’t great. They did have refillable toiletries which I appreciate. The buffet breakfast was the same as every other hotel buffet breakfast. Overcooked scrambled eggs, sausage, bacon, tomatoes, toast, yoghurt, juice, tea, coffee. Nothing special and certainly not worth what they charge.

Dear J6434BMsarahj, Thank you for taking the time to review the hotel in such detail, all of the information in this review goes a long way to allowing us to review our processes and improve for future stays. I'm sorry to hear you did not enjoy the bed or pillows and as much as you have acknowledged it is a personal preference with others enjoying this style of bedding, it is disappointing to hear you did not. Please always feel free to provide this sort of feedback whilst in house and the team might be able to assist with more mattress protectors/padding. I appreciate the feedback regarding the electrical outlets and we do attempt to have the beds away from these however are often restricted with certain requested rooms set ups. We do our best to ensure there is always an option but understand it is not convenient if not next to the bed. I have personally looked at the room you stayed in and have requested for maintenance to go through and deep clean the bathroom. These are older style bathrooms so from a visual may seem dirty however can assure you the team do a great job of cleaning the grime out and reducing any dirt within the room. It is great to hear your feedback on Sam and how he was helpful with your experience, also the chromcasting being a positive is great to hear and reaffirms the value of the investment in this technology. We truly hope you can return to us and if no, please do reach out so I can take care of you. Kind regards, Scott

Great staff but property just “ok”

Note TripAdvisor 3.0/5

JMW2014 En famille - Avis TripAdvisor

Great price so our expectations were low. The staff were great and super helpful. The beds were comfortable and the shower pressure was good. We had a few issues 1. Air con hard To operate and ultimately ours did not heat, we were freezing ( staff bought us fan heaters to compensate) 2. Air freshener type smell in the rooms which was very strong. 3. Breakfast was slim pickings by 9.15, hardly any of the tinned fruit left ( and only fruit was pineapple), mushrooms almost gone.. etc and nothing was being refilled as breakfast finished at 9.30am. Cafe counter food was great and well priced. A

Dear JMW2014, Thank you for taking the time to review the hotel and I am glad to hear you enjoyed some great aspects of the stay including the staff, beds and shower pressure, all key to a good hotel stay! I am sorry to hear regarding the A/C not working within the rooms. The staff are always on hand to assist to show you these controls and fix should it be required but I am glad heaters were provided to ensure a comfortable rest. I do apologise for the lack of food on the buffet towards the end of breakfast as well. I will chat with the chefs to ensure we are having this fully stocked right up until 9:30 as this is the advertised time of operations, disappointing to hear this was the case for you. I am glad to hear you liked the cafe counter food, this is a new addition for the hotel so it is positive to hear you enjoyed it. I will certainly take this feedback on, relay it to the team and continue to improve for your next visit which we look forward to welcoming you back for. Kind regards, Scott

Lots of pros and cons, but overall good

Note TripAdvisor 4.0/5

Sophie S Avis TripAdvisor

I've stayed here twice: Once in January with two kids, and once alone in June. Aside from the suburb of Manly, or hotels that are attached to pubs, this is the only hotel in the Northern Beaches that isn't an AirBnB, so it feels like our only option. The positives: Service was great. The breakfast is good. Room service is quick and reasonably priced (though the beef lasagne had hardly any beef, and the pizzas had far too much cheese). The rooms are spacious and the beds are comfortable. The air conditioning worked well after I figured out how to turn it on: The wall panel will allow you to adjust the temperature even when the air conditioner is switched off, without showing an obvious sign that it's off, so I assumed it was broken! The kitchenette includes a mini fridge, a kettle with tea and coffee, a microwave and some dinnerware, although strangely we saw a sign that said we were not allowed to bring food in from outside. We brought food in from outside anyway, and the staff didn't say anything. The staff also let us take the bathroom towels to the beach (we checked that this was allowed!), which is generous because some hotels won't allow this. The location is good, not very picturesque for walks nearby, but convenient to buses. The room is good value once you've stayed a couple of times, because Accor membership provides good discounts. Parking is $10 per day for Accor members, and it's not hard to find a place to park close to the entrance (except on days when the Sea Eagles are playing nearby, when the car park and hotel are much more crowded). The negatives: The bathrooms are dated and the grout is full of mold! The shower taps turn on in opposite directions, so my kids had trouble setting the temperature. The booking system on the Mercure website is odd: I booked bed and breakfast, but it never showed up as such in my email confirmation or when I opened my booking, so I had to hope that they'd recorded it correctly. On my first trip, I had booked and paid for breakfast for a triple room with three occupants, but they told me that the rate only included breakfast for one person! This would have been very misleading if true. Fortunately they figured out that all breakfasts were included. The Chromecast to the TV worked well with my phone, but half an hour after switching the TV off, it switched itself back on again at full volume, waking me up in the process! I unpluged the TV the next night as I couldn't figure out why it did this - perhaps there's a way to disconnect from the Chromecast.

Dear Snuggliest, Thank you so much for taking the time to review the hotel indepth and provide your experience at the property. The feedback is invaluable to me as it allows us to sit with the team, go through your comments and make changes for when you hopefully return, you can see the difference in experience. We are currently working on a project through our bathroom tiles to bring them back to life and increase the cleanliness of the property and we are really excited for how this will turn out. I'm sorry to hear of the confusion with your breakfast and also the TV turning on during your stay, this is something we will check with the respective departments to ensure is rectified. Please do reach out to me next time you plan on staying so I can ensure you're well looked after as a valued Accor member and your experiences continue to improve. Kind regards, Scott

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 479 avis 8.3/10 Site
  • 876 avis 6.8/10 Chambre
  • 719 avis 8.3/10 Service
  • 15 avis 6.7/10 Internet
  • 417 avis 6.5/10 Propreté
  • 230 avis 5.2/10 Qualité/prix
  • 203 avis 5.7/10 Petit déjeuner
  • 101 avis 4.1/10 Repas

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.