Mantra Chatswood 4 étoiles

Note Avis clients (Note ALL) 4.1/5 586 avis

Mantra Chatswood - Image 1
Mantra Chatswood - Image 2
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10 Brown Street, 2067 CHATSWOOD, Australie

Description

Les plus de l'hôtel

  • A 1 min. à pied de la gare de Chatswood avec liaison pour le quartier central des affaires

  • A quelques minutes à pied du centre commercial Westfield Chatswood

  • Piscine et salle de sport disponibles

  • Situé à côté des bureaux d'entreprises.

  • Sélection de studios et d'appartements avec 1 ou 2 chambres.

Nos hébergements

Studio

Studio

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Literie 1 x Lit(s) King size

Localisation de l'hôtel

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australie

GPS:-33.796274, 151.179992

Téléphone
Fax +61 2 9406 5599

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Etablissement entièrement non-fumeurs

Piscine

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.1/5  586 avis

Note TripAdvisor  3.6/5  1 311 avis

Note Avis clients 4.0/5

Christiane C. En couple - Avis confirmés ALL

Hôtel très bien situé , à 2 pas de la station de train et métro , et d un immense shopping center. Plein de restaurant autour. Appartement spacieux .

Chère Christiane, Nous vous remercions sincèrement pour vos commentaires positifs. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement, ainsi que l'espace de votre appartement. Vos remarques sont très appréciées et nous espérons vous accueillir de nouveau prochainement. Cordialement, Mantra Chatswood Team

Poor Value for Money!..

Note TripAdvisor 1.0/5

FrequentFlyer4269 Avis TripAdvisor

Very poor experience. Unfortunately I couldn’t recommend this hotel/apartment and unfortunately poor value for money. Staff are friendly and helpful but unfortunately didn’t explain the essential thing to know about this hotel. No daily housekeeping unless you’re prepared to pay extra (this is not even mentioned on the Accor ALL App which was never mentioned at check in (found all this out when our room wasn’t serviced). No restaurant or breakfast available. Platinum Accor member - arranged a 12 noon check out which was confirmed at check in and only get a phone call at 11am on day of check out wanting to know why I didn’t check out at 10am. The pluses, very close to public transport, shopping, car park fee and well presented room.

Dear Frequent Flyer, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. While we are pleased to hear that our staff were friendly and helpful, we regret the breakdown in communication regarding housekeeping and check-out arrangements. Please be assured that we will address these issues with our team to prevent similar occurrences in the future. As an eco-certified property, Mantra Chatswood is committed to Accor’s vision of reducing our carbon footprint for a greener future. As part of this commitment, stays of less than 7 days receive light housekeeping service upon request, while full-service housekeeping is available for longer stays or by prior arrangement. We apologise if this was not clearly communicated at check-in. I sincerely apologise for the disappointment you experienced regarding the restaurant and for any feelings of being undervalued as an Accor member. Please know that your loyalty and support mean a great deal to us. We have, on multiple occasions, advocated for the reopening of the restaurant and for enhanced services and facilities for our valued VIP members. We are always on your side and want to provide the best possible experience, but ultimately, such decisions rest with higher management. Please rest assured that we continue to raise these requests and do everything within our capacity to improve our offerings. We truly value your feedback and hope to have the opportunity to welcome you back and provide a stay that better reflects the standards you expect from Accor. Kind regards, Cedric Front Office Supervisor

2nd trip back in SYD within 12 mths

Note TripAdvisor 5.0/5

ranchoo Avis TripAdvisor

This is the 2nd Mantra property that we've decided to check into, and we were not disappointed .... the 1st being @ Mantra 2 Bond Street. We were attended to by Beatriz and her team, and we were very thankful for the ease of checking in and out. Our stay was broken up into 2 cos we had to visit MELB in between but we were welcomed back with open arms upon our return ..... before returning to Singapore. What made Mantra Chatswood the perfect location for us was the access to Chatswood Metro & Trains, as well as the bus network. Getting around SYD was a breeze. In addition to which, it's opposite Chatswood Interchange and dining/shopping/supermarkets was so so easy. All in all we were very pleased with our stay @ Mantra Chatswood, and will not hesitate to return here for our future stays in SYD.

Dear Ranchoo Thank you for taking the time to share your fantastic experience at Mantra Chatswood! We are delighted to hear that this is your second stay with Mantra and that both our Chatswood and Bond Street properties met your expectations. Beatriz and the team will be thrilled to know they contributed to making your stay smooth and welcoming, especially during your return from Melbourne. We truly appreciate your kind words and your support, and we can’t wait to welcome you back on your next visit to Sydney. Safe travels back to Singapore, and we look forward to seeing you again soon! Warm regards Jasper Chiu Operation Manager

An honest review.

Note TripAdvisor 1.0/5

Ben O Professionnel - Avis TripAdvisor

Clearly the feedback provided in past posts hasn’t been acted upon and they don’t really care. I now read the responses with the standard ‘well do better, blah blah…’. Forget it. It’s just copy and paste. On entry to the room, there was a smell of old socks. It’s evident that their policy of ‘no housekeeping’ contributes to this. I only discovered this after returning from a day out on business to find towels not replenished. I’m tidy and don’t go to a hotel expecting to be cleaned after, but towels ? Where else do they go ? If I knew there was no housekeeping I wouldn’t have left them in the bathtub to be changed. No recognition of platinum status. No room upgrade. No ability to use welcome drink vouchers (which Accor pride themselves on). I do expect a response of ‘ you got a small bottle of wine?’…. as an Accor member, that’s given, as well as the drinks at the bar - It’s all part of the Accor experience. Oh and No breakfast… restaurant is closed for good. Wasn’t told that one either… When you’re a loyal Accor member, more is expected. I stayed at an ibis styles the week prior and that was a dream compared to this one.

Dear Ben O Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly value input from our loyal Accor members and sincerely apologize that your experience did not meet your expectations or the standards we strive to provide. Your loyalty as a Platinum member is greatly appreciated, and at Mantra, we make every effort to ensure our loyalty members feel recognized and valued. However, room upgrade is unfortunately subject to availability, and the welcome drink options vary depending on the property. However, we will review our current welcome drink offerings to better options to our loyalty guests. We regret that our housekeeping policy and the closure of our restaurant were not clearly communicated. Our housekeeping service and in-room amenities are available upon request, and our team is always happy to provide extra amenities as needed. We understand your frustration regarding the restaurant closure. This decision was made due to business reasons, and the restaurant will remain closed until further notice. We have updated the ALL app and our website to ensure this information is communicated clearly to all guests. We understand your disappointment, and it is disheartening to hear that these aspects of your stay fell short. Please rest assured that we are taking your feedback seriously and will follow up with our team to address these concerns comprehensively. Thank you once again for bringing this to our attention. I hope we will have the opportunity to provide you with the exceptional stay you deserve on your next visit. Warm regards Jasper Chiu Operation Manager

Nice one bedroom

Note TripAdvisor 4.0/5

TrueTraveller101 Voyage solo - Avis TripAdvisor

I booked a one bedroom with full kitchen and washer and dryer. My room was a big corner one bedroom. Room is not serviced during my 4 nights stay but that is ok. Reception is nice. I also got an early check in and a bottle of wine as recognition of Accor Plus member.

Dear True Traveller101 Thank you for your feedback. It is lovely to hear that you enjoy your stay in Mantra Chatswood. Your kind word serves a motivation to our team, and we hope we are welcoming you back in the near future. Best regards Jasper Chiu Operation Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 297 avis 9.6/10 Site
  • 385 avis 5.3/10 Chambre
  • 273 avis 6.9/10 Service
  • 7 avis 2.9/10 Internet
  • 179 avis 5/10 Confort
  • 179 avis 3.9/10 Propreté
  • 97 avis 4.5/10 Installations
  • 62 avis 2.7/10 Ambiance

Dispensé par Trustyou

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