Mantra Chatswood 4 étoiles

Note Avis clients (Note ALL) 4.0/5 592 avis

Mantra Chatswood - Image 1
Mantra Chatswood - Image 2
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Mantra Chatswood - Image 4
10 Brown Street, 2067 CHATSWOOD, Australie

Description

Les plus de l'hôtel

  • A 1 min. à pied de la gare de Chatswood avec liaison pour le quartier central des affaires

  • A quelques minutes à pied du centre commercial Westfield Chatswood

  • Piscine et salle de sport disponibles

  • Situé à côté des bureaux d'entreprises.

  • Sélection de studios et d'appartements avec 1 ou 2 chambres.

Nos hébergements

Studio

Studio

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Literie 1 x Lit(s) King size

Localisation de l'hôtel

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australie

GPS:-33.796274, 151.179992

Téléphone
Fax +61 2 9406 5599

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

Piscine

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.0/5  592 avis

Note TripAdvisor  3.5/5  1 311 avis

An honest review.

Note TripAdvisor 1.0/5

Ben O Professionnel - Avis TripAdvisor

Clearly the feedback provided in past posts hasn’t been acted upon and they don’t really care. I now read the responses with the standard ‘well do better, blah blah…’. Forget it. It’s just copy and paste. On entry to the room, there was a smell of old socks. It’s evident that their policy of ‘no housekeeping’ contributes to this. I only discovered this after returning from a day out on business to find towels not replenished. I’m tidy and don’t go to a hotel expecting to be cleaned after, but towels ? Where else do they go ? If I knew there was no housekeeping I wouldn’t have left them in the bathtub to be changed. No recognition of platinum status. No room upgrade. No ability to use welcome drink vouchers (which Accor pride themselves on). I do expect a response of ‘ you got a small bottle of wine?’…. as an Accor member, that’s given, as well as the drinks at the bar - It’s all part of the Accor experience. Oh and No breakfast… restaurant is closed for good. Wasn’t told that one either… When you’re a loyal Accor member, more is expected. I stayed at an ibis styles the week prior and that was a dream compared to this one.

Dear Ben O Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly value input from our loyal Accor members and sincerely apologize that your experience did not meet your expectations or the standards we strive to provide. Your loyalty as a Platinum member is greatly appreciated, and at Mantra, we make every effort to ensure our loyalty members feel recognized and valued. However, room upgrade is unfortunately subject to availability, and the welcome drink options vary depending on the property. However, we will review our current welcome drink offerings to better options to our loyalty guests. We regret that our housekeeping policy and the closure of our restaurant were not clearly communicated. Our housekeeping service and in-room amenities are available upon request, and our team is always happy to provide extra amenities as needed. We understand your frustration regarding the restaurant closure. This decision was made due to business reasons, and the restaurant will remain closed until further notice. We have updated the ALL app and our website to ensure this information is communicated clearly to all guests. We understand your disappointment, and it is disheartening to hear that these aspects of your stay fell short. Please rest assured that we are taking your feedback seriously and will follow up with our team to address these concerns comprehensively. Thank you once again for bringing this to our attention. I hope we will have the opportunity to provide you with the exceptional stay you deserve on your next visit. Warm regards Jasper Chiu Operation Manager

Nice one bedroom

Note TripAdvisor 4.0/5

TrueTraveller101 Voyage solo - Avis TripAdvisor

I booked a one bedroom with full kitchen and washer and dryer. My room was a big corner one bedroom. Room is not serviced during my 4 nights stay but that is ok. Reception is nice. I also got an early check in and a bottle of wine as recognition of Accor Plus member.

Dear True Traveller101 Thank you for your feedback. It is lovely to hear that you enjoy your stay in Mantra Chatswood. Your kind word serves a motivation to our team, and we hope we are welcoming you back in the near future. Best regards Jasper Chiu Operation Manager

Easy As!

Note TripAdvisor 4.0/5

Jeff M Avis TripAdvisor

Clean and tidy close to Chatswood business, shops and train. Amenities such as laundry in apartment very handy. Could be more attentive to ongoing needs for longer stays such as towel and sheets refresh. A little more engagement from staff could help. Otherwise, a great stay.

hi Jeff We very much appreciate your comments regarding your stay at the Mantra Chatswood. It is great to hear you enjoy your stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasper Chiu Operation Manager

호텔에 불이낫는데 로비에 직원이없었다.

Note TripAdvisor 2.0/5

Seaside61883599214 Avis TripAdvisor

불이낫는데 로비에 직원도없고, 방에 탄내때문에 잠을 못잣다. 체크아웃할때 말했는데 그냥 별일아니라는 식의 대응이였다.

Dear Guest Thank you for your feedback. I am disheartening to hear about your experience at the hotel. I understand how distressing it must have been to deal with the smoke in your room and not get a satisfactory response. Your safety and comfort should always be a priority. Our team member was assisting fire brigade for further investigation and was not able to stay at the desk during that time. Please accept our sincere apology. Should you consider staying with us again, please do not hesitate to reach out directly. Our team member will ensure you have a enjoyable stay. Warm regards Jasper Chiu Operation Manager

10 hours was enough

Note TripAdvisor 2.0/5

Natalie H Avis TripAdvisor

Very disappointing, it was cheap but I expected it to be a better standard. Was fine for a 10hour stopover, but I definitely wouldn’t stay here again! Lots of mould in the bathroom, probably because the exhaust fan didn’t work. No bins. No tissues. Dryer didn’t work. Only 1 bowl. Mismatched everything else. Grubby furniture.

Hi K8798WONatalieh Thank you for your feedback. It is disheartening to hear that we didn’t meet your expectations, especially regarding cleanliness and amenities. We apologize for the housekeeping oversight. Our team definitely look into the problems with the bathroom fan, dryer, and the missing items to ensure they’re addressed promptly. Your feedback is invaluable in helping us improve and appreciate you bringing these issues to our attention. We hope we can welcome you back and showcase our usual high standard for your next stay

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 346 avis 9.6/10 Site
  • 429 avis 6/10 Chambre
  • 284 avis 7.1/10 Service
  • 11 avis 4.5/10 Internet
  • 206 avis 4.6/10 Propreté
  • 69 avis 3.4/10 Ambiance
  • 44 avis 4.7/10 Repas
  • 31 avis 6.3/10 Espace bien-être

Dispensé par Trustyou

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Tous nos hôtels à Chatswood

Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.