Catatan tamu Avis (Peringkat ALL) 4.0/5 172 ulasan
Mercure Sydney Bankstown (Dibuka Juli 2022)
8 Greenfield Parade, Entry from 6 Mona Street
Akses: 400 m / 0.25 mi 5 min walk
Akses: 400 m / 0.25 mi 5 min walk
Akses: 4 km / 2.49 mi 8 min drive
Check-in dari - Check out sampai
Bar terletak di jantung Rainforest Lounge. Rainforest Lounge yang populer ini berada Bankstown Sports dengan banyak tanaman hijau layaknya hutan hujan. Tempat yang tenang untuk menjauhkan diri dari keramaian. AccorPlus tidak berlaku.
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Does not live up to the brand - product or service!
Catatan Tripadvisor 2.0/5
NathaenM Keluarga - Ulasan TripAdvisor tersertifikasi
I changed my booking from the Rydges to the Mercure Bankstown knowing what the Mercure brand is. Well, what can I say apart from ‘won’t make that mistake again’. Mercure has had the property since about mid 2022 and I fail to see what they have changed from the once Travelodge to justify the prices charged. It certainly is not the customer service from one particular check in agent, it certainly is not the quality of the rooms (in fact there are no longer sports channels and there is still the Travelodge logo on some items). Rooms are still exactly the same as Travelodge days with the slippery bathroom tiles and the shower door that opens and hits the toilet. On top of that there is the lift situation…..if signs are going to be put up letting people use the service lift then perhaps there should be better communication with the Bankstown Sports staff (just so paying guests aren’t scolded for doing exactly as the sign says). And to top it off…..the agent on check out didn’t even query how our stay was! I guess they know the story here too! Next time I will stick with my judgement and not change bookings!
Dear NathaenM, Thankyou for choosing to stay with Mercure Sydney Bankstown. I am sorry to hear that we did not live up to your expectations. We will certainly work on our guest experience both at checkin and departure as this is certainly not the level of service that we aim for. I am sorry about the experience you had with the Bankstown Sports Club staff. I will follow up with the team there about that. I understand that the Travelodge here has not had sports channels since 2019 but your preference for this offer is duly noted. Thank you for providing your feedback about you stay and we hope to be able to welcome you back sometime in 2023. Regards,
Attached to a virtual dining theme park!
Catatan Tripadvisor 5.0/5
wtandy Solo travel - Ulasan TripAdvisor tersertifikasi
Surprisingly good hotel. Immaculately clean rooms, pleasant reception & cleaning staff. Big screen TV, comfortable bed & great water pressure in the shower. Very comfortable stay - with an incredible array of restaurants, and a takeaway option, downstairs. Lovely view of Bankstown Oval from the 10th floor. Will stay here again when I next have need to be in this part of Sydney.
Dear wtandy, Thank you for your lovely review of our Hotel. We are really pleased to hear that you enjoyed your stay with us and we hope to welcome you back sometime soon.
Since when is a "King Room" two single beds shoved together, for $200 a night?
Catatan Tripadvisor 1.0/5
jameswK7653FK Bisnis - Ulasan TripAdvisor tersertifikasi
Advertised as "Standard Room with one King or two single beds" for $200 a night sounded good. Turn up and discover it should be advertised as "Sub-Standard Room with two single beds shoved together impersonating a King bed". So I rang down to reception and asked them to swap me to a room with a King bed which they initially said they could do, but alas after going back down to reception and getting a new room card, SURPRISE another room with two single beds shoved together impersonating a King bed. SO I rang down again and was told to wait in my room until they could sort it out, which I didn't seem to want to do so I went back to reception and demanded a large bed (not two single beds shoved together) and was told, HEY ALL OUR KING ROOMS HAVE TWO SINGLE BEDS PUSHED TOGETHER,,,,, so they UPGRADED ME ! (NO KIDDING) to a Queen Room, which DID have a QUEEN BED WOW. Took two hours to sort all this out after a 14 hour day down the mines. Lesson in this DONT EXPECT A KING BED if you book a KING ROOM - shonks. How can you in good conscious advertise King Rooms without King mattresses - 1 star you guys hang your heads in shame
Dear jameswK7653FK, Thank you for your comments about your recent stay with us and specifically about the bed. The bedding configuration of two beds joined together to form a larger bed is an extremely common practice in most Hotels not just in Australia but globally. I am sorry that this was not to your expectation and if you would like to reach out to us we can update your future reservation to note your bedding preference. I do hope that you enjoyed the rest of your stay. Many thanks again.
Catatan Tripadvisor 4.0/5
584cassandral Keluarga - Ulasan TripAdvisor tersertifikasi
Newly renovated Property within the Bankstown Sports Club precinct. Hotel was previously a Travelodge but has come under the Accor Group as a Mercure Hotel. Rooms have been renovated and hotel felt very fresh and clean . Beds were amazing . Large TV with plenty of channels. Renovated bathroom. We booked a standard room but we were upgraded to a King Superior. Accor Plus Platinum gift was sparkling water and a box of treats . Hotel doesn’t offer breakfast in house although they did supply a breakfast box to me as Platinum Member. There is no arrangement with the club as yet for dining or drinks privileges through Accor although you can join the club for free for 10% off meals and drinks. Club had lots of dining venues and a cafe. Secure undercover complimentary parking. Hotel is in good proximity to the M5. Very friendly and helpful staff who communicated with me prior to my stay about the breakfast arrangements and provided information about parking. Overall a very pleasant stay and I would not hesitate to stay again should the need arise.
Dear 584cassandral, Thank you for your lovely review of Mercure Sydney Bankstown. We are delighted to see that you enjoyed your stay and look forward to welcoming you back in the near future.
Dalam Kemitraan dengan TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price