Catatan tamu Avis (Peringkat ALL) 4.6/5 1.011 ulasan
The William Inglis - MGallery
155 Governor Macquarie Drive
2170 WARWICK FARM
Akses: 500 m / 0.31 mi 5 min walk
Akses: 6 km / 3.73 mi 1 hrs walk / 15 min drive
Check-in dari - Check out sampai
The Newmarket Room is open for Breakfast, Lunch and Dinner. It can host 100 guests indoors, witha further 100 seats in the beautiful garden area adjacent to the Inglis Arena and Wedding Pavilion.
The Heroic Café is located on the ground floor. The perfect place to start the day with a great coffee or one of our signature Bacon and Egg Rolls.
All Superior rooms feature Smart TV, centrally controlled lighting, mini bar, beautifully appointed bathrooms and extensive views from all rooms.
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Not impressed this time
Catatan Tripadvisor 3.0/5
Pinkpeonie Keluarga - Ulasan TripAdvisor tersertifikasi
First time we stayed we had a very positive experience. This time around we were not so impressed. We stayed for 3 nights and had 2 rooms on the 5th floor. One of the rooms was fine, however the other room had many issues. Bedside lamp was not working on one side, blocked bathroom sink which wouldn't drain, hair on the bathroom floor on arrival and one of the beds had a big dip in the middle and was very uncomfortable. I mentioned the maintenance issues to front desk staff which was met with a very unhappy face. It was promised to be fixed. It wasn't. None of the information was written down, so i am guessing it won't get fixed. Second day our room wasn't even cleaned nor were the beds made. This hotel was really nice when we stayed approximately 4 years ago, but its now lost its shine and the service is average. If they are aiming at a 5 star hotel which is how the advertise themselves then they have a long way to go. I won't be coming back......
Catatan Tripadvisor 5.0/5
Matt H Ulasan TripAdvisor tersertifikasi
The dining experience is amazing, I have been coming here for years and it has improved out of sight due to the new team and Santoosh. Also, the front could not be more helpful led by Sam. Truly a 5 star hotel in the west!!!
Overall disappointing and dissatisfied
Catatan Tripadvisor 3.0/5
simonecampion Ulasan TripAdvisor tersertifikasi
The rooms are extra large. Did not like the opaque glass doors on the shower and toilet as these are open and viewable from the bedroom. We had a problem with the air conditioning as it was set at 25 and we could not change this. We asked numerous staff members several times to have maintenance come and check this and all them were apologetic and said they would have this attended to straight away but never did. My last request was to at least supply a fan as the room was stifling but again no one sent a fan. We stayed 2 nights and requested for our room to made up and this did not happen either. The pool area was good but again staff were extremely slow with food and beverage orders. When I advised the staff of my issues during check out they did not seem too interested. Overall for the price it should have been better and the staff more caring. Very disappointing. Cannot recommend this hotel because of this.
Great Hotel with hospitable Filipino staffs
Catatan Tripadvisor 4.0/5
JetSetGo01 Bisnis - Ulasan TripAdvisor tersertifikasi
Hotel is a bit pricey, however, its worth every penny spending in this glorious hotel. Very accommodating staff, with fine dining Restaurant. I had a very relaxing stay. The only thing not good about it is the location is far from varieties of restaurants, would require you to get a Taxi or an uber to get there. One of the best Accor hotel I stayed with. Love the Filipino staffs of the hotel.
Has potential very poor staff
Catatan Tripadvisor 2.0/5
snowbunny0508 Bisnis - Ulasan TripAdvisor tersertifikasi
Room is not as described with a maintenance door & side of a building being the view from the window. Superior suite’s advises great views. Give the restaurant a miss, the food is not worth long wait & that’s if they actually remember to bring your order. Staff don’t seem to know what they are doing, it’s very disorganized. Housekeeping don’t even move & replace used coffee cups or replace bottles of water. Would not consider staying here again.
Dear snowbunny0508, Thank you for taking the time to tell us about your experience at the The William Inglis - MGallery by Sofitel. I am sorry to read about your experience; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to contact me when next planning your next visit and I will see to it that we make your next stay a comfortable one. Kind Regards, Samantha P Front Office Manger
Dalam Kemitraan dengan TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price