Raffles The Palm Dubai 5 星

客户意见评级 (ALL 评级) 4.7/5 3,534 评论

保证最优惠房价
Raffles The Palm Dubai - Image 1
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West Cresent, Palm Jumeirah, Dubai, 213208 DUBAI, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 一座欧洲传统与迪拜活力两相融合的真正宫殿

  • 客房采用法朗斯科·莫隆手工打造的家具，倍具皇室风格

  • 在棕榈岛的最大客房体验宽敞空间特权享受

  • 僻静的豪华别墅让您享受完全的度假体验。

  • 莱佛士具有传奇的管家服务，可给客人提供真正定制的酒店体验。

我们的客房

酒店位置

Raffles The Palm Dubai

West Cresent, Palm Jumeirah, Dubai
213208 DUBAI
阿拉伯联合酋长国

GPS:25.110703, 55.109405685735524

电话
传真 +971 4 248 8888

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  3,534 评论

TripAdvisor 评级  4.8/5  3,861 评论

卓越奖 2025

Amazing stay at the Raffles on the Palm!

Tripadvisor 评级 5.0/5

Sarah E 经 TripAdvisor 认证的评论

Amazing customer service and assistance by the Raffles team. A special shout out to the lovely Husna, Dulmurat, Paolo, Scalet, Momo, Phyno and all the staff at the Club Lounge for their continual support during our stay. We chose to extend our stay as we had a lovely time with the team and hotel facilities are exceptional. Thankyou, we will definitely be back.

Very friendly

Tripadvisor 评级 5.0/5

761fadia 经 TripAdvisor 认证的评论

Wonderful hotel staff ..husna and all the raffles vlub team in general with the management ..amazing

Fantastic hotel

Tripadvisor 评级 5.0/5

Praxmeyer 经 TripAdvisor 认证的评论

The staff are fantastic and so helpful. They are a credit to the hotel. The rooms are fantastic and the bed is incredibly comfy. The rooms are large and spotlessly clean, fantastic hotel. The only issue is the food is eye watering expensive.

Dear Praxmeyer, Thank you for taking the time to share your feedback. We are delighted to hear that you had such a fantastic stay and that our team’s warmth and helpfulness made a strong impression. Your kind words about the comfort, cleanliness, and spaciousness of the rooms are truly appreciated. We also value your honest comment regarding the food pricing. Guest feedback is essential in helping us review and refine our offerings, and your perspective will certainly be shared with the relevant teams. It would be our pleasure to welcome you back for another enjoyable stay. Warm regards, Aaron Kaupp Regional Vice President & Managing Director Raffles The Palm Dubai

We won’t be going back …

Tripadvisor 评级 3.0/5

dwoo811 经 TripAdvisor 认证的评论

Our second time of visiting this stunning hotel but this time around was so very different from our previous stay, we definitely won’t be going back! The Good ~ it’s clean, it’s friendly, the staff work hard to please, especially Jimmy in the lounge, Isuru our Butler & Melina was there to greet us as we arrived & came to see us as we checked out too which was very kind of her, The Bad ~ as returning guests to the hotel it was a little disappointing that our Platinum Membership, our loyalty to the group, counts for absolutely nothing, our room wasn’t ready upon our mid morning arrival to the hotel & although we know that check in states 3pm, it was awful just sitting around waiting to get into our room, up and down to the check in desk all afternoon then getting our keys just before 5pm, our holiday didn’t get off to a good start ! It cost us around £1300 + per night, and we stayed for their minimum of 6 nights from the Boxing Day, so not cheap, yet our room was the same style room as we had before, the only thing that changed was the view from the balcony this time around, we had a palm view but again with a bit more care and attention, for the size of the hotel & the different room types, you’d of thought we would of been given a different style of room than our previous stay, a chance to charm us, but no such luck, we asked for a duplex room which was the same rate but our request was ignored & when we questioned it, no other rooms were available during our 6 night stay ! The room was cold & we waited until past 7pm for the extra rollaway bed to arrive, we had to chase this up ourselves with several calls. Although there was 3 of us staying in the one room, as booked and paid for, our room was only furnished with the usual extras for 2 people, a clear lack of communication to cause us to make more calls for extra towels etc, the complementary’s always for 2, the hotel sent us up a bottle of Prosecco for NYE which was a lovely gesture but it came without glasses ? The club lounge this time around was super super busy, and although the staff were very friendly, they honestly couldn’t offer their usual first class service nor standards as they were so stretched, they were rushing around trying their level best to keep up at times. The service was so much slower, we were constantly asking for bowls, plates, cutlery & drinks took an age at times too. On day two, we were starting to settle in and decided that before we headed out to the mall we would call into the lounge at 5pm for a quick visit with our Son, it was his first time in the lounge, when we got there, the staff were stood around chatting amongst themselves, it was fairly quiet, and we ordered 3 soft drinks, I didn’t want anything to eat, our Son walked over to the buffet table and a staff member proceeded to follow him and quietly told him that his footwear was inappropriate for the lounge which is fair enough, he had a pair of designer flip flops on & of course we know how to dress but we had walked past at least 2 of the Management team who greeted us, and as mentioned by other guests, this lounge hasn’t seen investment for a long while, it’s certainly no five star luxury establishment that qualifies anyone being suited and booted, there are no signs up anywhere about dress code or attire, I just felt it was totally unnecessary for a waiter to let my Son know at the Buffett table that he wasn’t dressed properly as his footwear was ‘ inappropriate’ to eat a lite bite at 5pm, so much so, we left the lounge immediately, disappointed, upset and went back to our room instead, needless to say, our Son didn’t want to return to the lounge for the entire stay which was so upsetting for us, we couldn’t enjoy the lounge as a family, enjoying the benefits of what we had paid for, we all felt that the situation could of been delivered to us better than it was, a quiet word on our way out as we were leaving, or a member of the management team pulling us to one side, a note under our door, the approach just wasn’t right and instead of delighting us, it ruined our night and our stay because we let it !!

Excellent

Tripadvisor 评级 5.0/5

Mallesh K 经 TripAdvisor 认证的评论

The Raffles team provides excellent service and always shows good behavior. They are respectful at all times. Special thanks to the club team: Scarlet, Bibita, Vikanshu, Zaman, Moh, Sheikh, and Slav.

Dear malleshk2026, Thank you for taking the time to share such a wonderful review. We are delighted to hear that you experienced excellent service throughout your stay and that our team’s professionalism and respectful approach stood out to you. Your kind recognition of Scarlet, Bibita, Vikanshu, Zaman, Momo, Sheikh, and Slav is truly appreciated. They will be very pleased to know their efforts contributed to making your visit memorable. We look forward to welcoming you back for another exceptional stay. Warm regards, Aaron Kaupp Regional Vice President & Managing Director Raffles The Palm Dubai

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其他网络用户评价我们的酒店

  • 643 评论 8.7/10 位置
  • 1,435 评论 9.1/10 房间
  • 2,593 评论 8.6/10 服务
  • 7 评论 6.7/10 上网
  • 1,144 评论 8/10 食物
  • 844 评论 9.3/10 氛围
  • 830 评论 9/10 设施
  • 522 评论 8.7/10 舒适度

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