Raffles The Palm Dubai 5 星

客户意见评级 (ALL 评级) 4.7/5 3,530 评论

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Raffles The Palm Dubai - Image 1
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West Cresent, Palm Jumeirah, Dubai, 213208 DUBAI, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 一座欧洲传统与迪拜活力两相融合的真正宫殿

  • 客房采用法朗斯科·莫隆手工打造的家具，倍具皇室风格

  • 在棕榈岛的最大客房体验宽敞空间特权享受

  • 僻静的豪华别墅让您享受完全的度假体验。

  • 莱佛士具有传奇的管家服务，可给客人提供真正定制的酒店体验。

我们的客房

酒店位置

Raffles The Palm Dubai

West Cresent, Palm Jumeirah, Dubai
213208 DUBAI
阿拉伯联合酋长国

GPS:25.110703, 55.109405685735524

电话
传真 +971 4 248 8888

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  3,530 评论

TripAdvisor 评级  4.8/5  3,859 评论

卓越奖 2025

Fantastic hotel

Tripadvisor 评级 5.0/5

Praxmeyer 经 TripAdvisor 认证的评论

The staff are fantastic and so helpful. They are a credit to the hotel. The rooms are fantastic and the bed is incredibly comfy. The rooms are large and spotlessly clean, fantastic hotel. The only issue is the food is eye watering expensive.

Dear Praxmeyer, Thank you for taking the time to share your feedback. We are delighted to hear that you had such a fantastic stay and that our team’s warmth and helpfulness made a strong impression. Your kind words about the comfort, cleanliness, and spaciousness of the rooms are truly appreciated. We also value your honest comment regarding the food pricing. Guest feedback is essential in helping us review and refine our offerings, and your perspective will certainly be shared with the relevant teams. It would be our pleasure to welcome you back for another enjoyable stay. Warm regards, Aaron Kaupp Regional Vice President & Managing Director Raffles The Palm Dubai

We won’t be going back …

Tripadvisor 评级 3.0/5

dwoo811 经 TripAdvisor 认证的评论

Our second time of visiting this stunning hotel but this time around was so very different from our previous stay, we definitely won’t be going back! The Good ~ it’s clean, it’s friendly, the staff work hard to please, especially Jimmy in the lounge, Isuru our Butler & Melina was there to greet us as we arrived & came to see us as we checked out too which was very kind of her, The Bad ~ as returning guests to the hotel it was a little disappointing that our Platinum Membership, our loyalty to the group, counts for absolutely nothing, our room wasn’t ready upon our mid morning arrival to the hotel & although we know that check in states 3pm, it was awful just sitting around waiting to get into our room, up and down to the check in desk all afternoon then getting our keys just before 5pm, our holiday didn’t get off to a good start ! It cost us around £1300 + per night, and we stayed for their minimum of 6 nights from the Boxing Day, so not cheap, yet our room was the same style room as we had before, the only thing that changed was the view from the balcony this time around, we had a palm view but again with a bit more care and attention, for the size of the hotel & the different room types, you’d of thought we would of been given a different style of room than our previous stay, a chance to charm us, but no such luck, we asked for a duplex room which was the same rate but our request was ignored & when we questioned it, no other rooms were available during our 6 night stay ! The room was cold & we waited until past 7pm for the extra rollaway bed to arrive, we had to chase this up ourselves with several calls. Although there was 3 of us staying in the one room, as booked and paid for, our room was only furnished with the usual extras for 2 people, a clear lack of communication to cause us to make more calls for extra towels etc, the complementary’s always for 2, the hotel sent us up a bottle of Prosecco for NYE which was a lovely gesture but it came without glasses ? The club lounge this time around was super super busy, and although the staff were very friendly, they honestly couldn’t offer their usual first class service nor standards as they were so stretched, they were rushing around trying their level best to keep up at times. The service was so much slower, we were constantly asking for bowls, plates, cutlery & drinks took an age at times too. On day two, we were starting to settle in and decided that before we headed out to the mall we would call into the lounge at 5pm for a quick visit with our Son, it was his first time in the lounge, when we got there, the staff were stood around chatting amongst themselves, it was fairly quiet, and we ordered 3 soft drinks, I didn’t want anything to eat, our Son walked over to the buffet table and a staff member proceeded to follow him and quietly told him that his footwear was inappropriate for the lounge which is fair enough, he had a pair of designer flip flops on & of course we know how to dress but we had walked past at least 2 of the Management team who greeted us, and as mentioned by other guests, this lounge hasn’t seen investment for a long while, it’s certainly no five star luxury establishment that qualifies anyone being suited and booted, there are no signs up anywhere about dress code or attire, I just felt it was totally unnecessary for a waiter to let my Son know at the Buffett table that he wasn’t dressed properly as his footwear was ‘ inappropriate’ to eat a lite bite at 5pm, so much so, we left the lounge immediately, disappointed, upset and went back to our room instead, needless to say, our Son didn’t want to return to the lounge for the entire stay which was so upsetting for us, we couldn’t enjoy the lounge as a family, enjoying the benefits of what we had paid for, we all felt that the situation could of been delivered to us better than it was, a quiet word on our way out as we were leaving, or a member of the management team pulling us to one side, a note under our door, the approach just wasn’t right and instead of delighting us, it ruined our night and our stay because we let it !!

Excellent

Tripadvisor 评级 5.0/5

Mallesh K 经 TripAdvisor 认证的评论

The Raffles team provides excellent service and always shows good behavior. They are respectful at all times. Special thanks to the club team: Scarlet, Bibita, Vikanshu, Zaman, Moh, Sheikh, and Slav.

Dear malleshk2026, Thank you for taking the time to share such a wonderful review. We are delighted to hear that you experienced excellent service throughout your stay and that our team’s professionalism and respectful approach stood out to you. Your kind recognition of Scarlet, Bibita, Vikanshu, Zaman, Momo, Sheikh, and Slav is truly appreciated. They will be very pleased to know their efforts contributed to making your visit memorable. We look forward to welcoming you back for another exceptional stay. Warm regards, Aaron Kaupp Regional Vice President & Managing Director Raffles The Palm Dubai

Utterly fabulous new year's eve holiday in pure luxurious surroundings

Tripadvisor 评级 5.0/5

Angharad L 经 TripAdvisor 认证的评论

This was our third stay at Raffles the Palm and, if possible, it was even better than our other stays. We tried an, allegedly, more exclusive hotel nearby and found it sadly lacking I'm terms of attentiveness and friendliness of service. What sets this hotel apart is personal service. Our preferences were remembered and the staff were beyond welcoming to us and our children. Isuru, who has become a friend, is the most wonderful person. He is a senior butler at the hotel and ridiculously good at his job. He thought of things we may like or enjoy, far before we did and arranged things for us. He checked in on us and the kids and made the kids feel like they were super special. He arrived just before the gala dinner ( wow, what an event) and whisked my dress away to be pressed, at his insistence. He made sure to come and say goodbye to us. Also, after meeting him on our first and second visits, he knew we were visiting Sri Lanka which is his home country. He ensured someone he knew checked on us in our hotel there and advised on food options for my husband who has a severe allergy. Utter gentleman. Our suite was stunning. The palm views were amazing. The suite itself, Premier 1 bedroom jacuzzi, was huge. Lots of space for a family of 4. It is opulent in a fabulous way. The club lounge is probably one of my favourite reasons to stay at Raffles. Well, that and the Japanese restaurant. The head chef Rahmi is amazing. He is incredibly allergy conscious which is so important. He was great making recommendations and even checked on my husband at the gala dinner to make sure he had sufficient very good food options. He is super friendly and an excellent chef. He runs his kitchen very well. The staff on the club are amazing. Moh Moh, Paul, Cherith, Sheikh and the others are great. As is the charming Pakistani older gentleman who's name I do not know. They all remember favourite drinks etc and my son loves that the sea him and bring him Palm Breezes. Those people in particular take such an interest in what we are doing and making sure we have fun. Finally, Sheehan in the Japanese is still adored by my family. Soooo good at his job. Recommends things, great with kids and also recommended things to use when in Sri Lanka. The gala dinner was exceptional. The food was of a very high quality. Think cavier, grilled huge seafood sections, v v good meats and Japanese foods etc. The band was great as was the DJ and acrobats. The hotel had the best view if multiple fireworks however. Out of this world. The management, in particular Melina, made us feel like old friends returning home. Her greeting was so genuine and warm. The watersports team on the beach, linked to the hotel are super friendly and v v v good with kids too.

Dear Mr. Lawrie, Thank you for sharing such an extraordinary and heartfelt review. It is truly an honour to welcome you back for your third stay, and even more rewarding to know that this visit surpassed your previous experiences with us. Your words capture exactly what we strive to create at Raffles The Palm: warmth, attentiveness, and a sense of genuine care that makes every guest feel at home. Your praise for Isuru is deeply appreciated. He embodies the spirit of thoughtful, intuitive service, and knowing that he anticipated your needs, cared for your children, and even extended his support during your travels to Sri Lanka will mean so much to him. He will be touched to hear how much his kindness and professionalism contributed to your stay. We are equally delighted that your suite, with its expansive space and beautiful Palm views, provided the perfect setting for your family. Your compliments for Chef Rahmi and the Matagi team are also greatly valued. Their dedication to allergy‑conscious dining and personalised recommendations is something they take immense pride in, and your recognition will be shared with them warmly. It is wonderful to hear that Sheehan continues to be a favourite for your family, and that the gala dinner, entertainment, and spectacular fireworks created such unforgettable memories. Your recognition of Melina’s heartfelt welcome and the friendliness of the watersports team is equally meaningful. Likewise, your kind words about the Club Lounge team—Moh Moh, Paul, Cherith, Sheikh, and the rest of the colleagues—are a great encouragement. Thank you once again for taking the time to share such a beautifully detailed review. It is guests like you who inspire our team every day. We look forward to welcoming you back to your home on the Palm for many more celebrations and cherished moments. Warm regards, Aaron Kaupp Regional Vice President & Managing Director Raffles The Palm Dubai

A Great Hotel.

Tripadvisor 评级 5.0/5

Fred C 经 TripAdvisor 认证的评论

A Beautiful Hotel. Great gardens , pool and beach area. The staff throughout the hotel were very friendly, we were always greeted with a smile. Nothing was too much trouble. Thank you to Scarlet,osmis , valdanush, momo,Dilrumit and especially to Husna in the Club Lounge. We have been to many Dubai hotels. This is the best !

Dear Fred C, Thank you for sharing such a wonderful review following your recent stay at Raffles The Palm Dubai. We are delighted to hear that you found the hotel beautiful and enjoyed the gardens, pool, and beach areas. It is especially rewarding to know that our team made such a positive impression throughout your stay. Your kind recognition of Scarlet, Osim, Valdanush, Momo, Dilrumod, and Husna in the Club Lounge is truly appreciated. They will be thrilled to know their warm smiles and attentive service contributed to making your visit so memorable. Hearing that you consider us the best among the many hotels you have experienced in Dubai is an honour for our entire team. We are grateful for your trust and look forward to welcoming you back for another exceptional stay. Warm regards, Aaron Kaupp Regional Vice President & Managing Director Raffles The Palm Dubai

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其他网络用户评价我们的酒店

  • 643 评论 8.7/10 位置
  • 1,435 评论 9.1/10 房间
  • 2,593 评论 8.6/10 服务
  • 7 评论 6.7/10 上网
  • 1,144 评论 8/10 食物
  • 844 评论 9.3/10 氛围
  • 830 评论 9/10 设施
  • 522 评论 8.7/10 舒适度

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