棕榈岛莱佛士酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 3,257 评论

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West Cresent, Palm Jumeirah, Dubai, 213208 DUBAI, 阿拉伯联合酋长国

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酒店其他优惠

  • 一座欧洲传统与迪拜活力两相融合的真正宫殿

  • 客房采用法朗斯科·莫隆手工打造的家具，倍具皇室风格

  • 在棕榈岛的最大客房体验宽敞空间特权享受

  • 僻静的豪华别墅让您享受完全的度假体验。

  • 莱佛士具有传奇的管家服务，可给客人提供真正定制的酒店体验。

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酒店位置

棕榈岛莱佛士酒店

West Cresent, Palm Jumeirah, Dubai
213208 DUBAI
阿拉伯联合酋长国

GPS:25.110703, 55.109405685735524

电话
传真 +971 4 248 8888

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  3,257 评论

TripAdvisor 评级  5.0/5  2,173 评论

卓越奖 2024

Too many day passes sold to non hotel guests and too many outside events

Tripadvisor 评级 3.0/5

Stephen M 经 TripAdvisor 认证的评论

We chose Raffles the Palm for a 2 week rest in a quiet luxurious majestic setting . The hotel does indeed have a very large swimming pool surrounded by manicured gardens . On probably the best beach on the Palm . Its very attractive and so the hotel sells hundreds of day passes to non hotel guests . For the last 2 weeks the pool and beach area was absolutely packed . Yes i know the first week was a public holiday and the second week was an enforced holiday due to the storm . Should hotel guests though really be in competition every morning to get a sunbed before 100s of day guests arrive . On some days especially week ends the beach staff could not cope . I am not surprised its busy , weekend child passes are 100AED about £10 a day . No wonder the pool is packed full of children . Its very cheap for locals and even better if you are staying in a cheaper hotel . It was a relieve every evening for the hotel to be quiet again after all the day guests went . The hotel though does make good money from this even if its at the hotel guests expense . The hotel also makes good money from weddings and events . On Saturday 13 April there were 2 weddings . One was in the ballroom nothing wrong with that . The other one was on the lawn in front of the palm view rooms . It was like a rock concert with a giant stage , speakers & light rigs . The music from 5pm until 11pm was deafening . You could not eat outside because you could not hear your self speak and in the room you could not hear the TV even on full volume . Again this is the hotel making good money at the hotel guests expense . Any other 5 star hotel would pre warn guests that they have an outside event that will indeed take over & disturb your expensive holiday . There was another outside event for ticket holders on Saturday 20 April so its probably a regular thing . On a good note the rooms are spacious and luxurious . The hotel interior and exterior is very grand too . The Italian restaurant on the beach has excellent food and service but the wine is over the top expensive . The botanical bar on the six floor is top notch with great service and the best views . Its not advertised so mostly empty , shame . The main restaurant has really good food and the outside area has a nice setting . Inside though it has no ambience and not as good as other 5 star Dubai venues . The staff everywhere from reception to house cleaning are excellent . I think though the hotel should focus on the hotel guests more and not on outside events & day pass visitors . Raffles The Palm should be luxurious and exclusive .

Hotel Scam: Overpriced and Underwhelming - A Family’s Fiery Review

Tripadvisor 评级 1.0/5

vanrosco 家庭住宿 - 经 TripAdvisor 认证的评论

This hotel falls far short of its advertised service standards, operating more as a money-making scheme than a genuine hospitality provider. Upon arrival, I discovered a significant price drop on booking platforms for the same dates, indicating overcharging tactics. When I requested to adjust my stay accordingly, I was bombarded with empty promises of VIP treatment and other perks, none of which materialized beyond a late checkout and a dubious $10 anniversary cake for an unspecified occasion. Traveling with my family, including a one-year-old child, our experience with the half-board option was particularly disappointing. Despite the basic nutritional needs of a young child, we encountered constant hurdles when trying to obtain suitable meals outside of the set half-board offerings. Requests for simple items like yogurt, vegetables, or mashed foods for the baby were met with inflexibility, forcing us to pay exorbitant prices for adult meals just to feed our child adequately. Despite raising these concerns repeatedly during our stay and at check-out, promises of follow-up from management were never fulfilled. Two weeks later, I'm yet to receive any communication from the hotel. In essence, this establishment's only remarkable feature is its outrageously inflated prices. Beyond that, it fails to deliver even basic standards of service, making it a regrettable choice for any discerning traveler.

Disappointing

Tripadvisor 评级 2.0/5

Phibsi 经 TripAdvisor 认证的评论

During our recent trip to Dubai as a couple, we chose to stay at Raffles The Palm for a few days. The hotel's architecture resembles that of a majestic palace. Pool: There are many families at the pool. The presence of numerous lifeguards is a positive aspect. Rooms: The rooms facing the sea are quite noisy due to the street directly in front of the hotel and the heavy traffic. In contrast, the rooms on the garden side offer a peaceful environment with pleasant views. Italian restaurant: The Italian restaurant at the hotel offers excellent food and service. Breakfast: While the breakfast buffet boasts a wide variety of options, the ambiance does not quite meet the standards of a 5-star hotel. The quality of the food is decent. Gym: The gym's weights area is too small for the hotel's size and capacity. Management: It is understandable that issues and errors may arise, but it is crucial how they are addressed. Unfortunately, we were disappointed with the management's response to a specific problem. Despite assurances of being informed, we never received a follow-up. Such lack of communication does not align with the service expected from a 5-star hotel.

Royal Getaway Beside the beach 🏖️

Tripadvisor 评级 5.0/5

Detoxpri 经 TripAdvisor 认证的评论

It was an amazing experience in the hotel, the staff was amicable and location was very excellent. Overall I love the hotel interior and design, a classic chic look with a royal colour touch. The breakfast was mixed of English, Arabic and gluten free options.

Dear Dexoxpri, Thank you for taking the time to rate your experience at Raffles The Palm Dubai on Trip Advisor. We are thrilled to hear that you had an amazing stay with us and that you found our staff to be amicable. Providing excellent service and ensuring our guests feel welcome is our top priority, and we are delighted to know that we succeeded in making your stay enjoyable. Our team takes great pride in offering convenient and accessible accommodations for our guests. Moreover, we are glad that you enjoyed the breakfast offerings, which include a variety of options catering to different preferences, including English, Arabic, and gluten-free choices. Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Aaron Kaupp Managing Director

A wonderful holiday ❤️

Tripadvisor 评级 5.0/5

Sandra B 经 TripAdvisor 认证的评论

We spent two wonderful weeks in this hotel. We were overwhelmed by the hotel and the friendly welcome on our arrival. We got a beautiful room 311. It was very clean, the food was outstanding and the staff was very friendly. We felt very welcome from day one and were very sad when the holiday was over. It‘s the best hotel we‘ve been on vacation in and we will definitely come back next year. A very kind greeting to all the staff and especially to mister Belal. We will definitely recommend this hotel. We are already looking forward to next year. Greetings from Luxembourg from Bourkel Sandra and her son Frieden Tom ❤️🥰❤️

Dear SandrabA639YG, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had such an enjoyable stay at our hotel. It warms our hearts to know that you felt welcomed from the moment you arrived and that you found your room comfortable and clean, the food outstanding, and our staff friendly. Your kind words, especially towards Belal, are greatly appreciated, and we will be sure to pass on your compliments to him and the rest of our team. We are delighted to have made your holiday a memorable one and are already looking forward to welcoming you back next year! Thank you once again for choosing to stay with us and for your recommendation. Until we have the pleasure of hosting you again, we send our warmest greetings from all of us here at the hotel. Best regards, Aaron Kaupp Managing Director

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其他网络用户评价我们的酒店

  • 525 评论 8.3/10 位置
  • 1,243 评论 9/10 房间
  • 2,229 评论 8.6/10 服务
  • 10 评论 3.2/10 上网
  • 1,001 评论 7.9/10 食物
  • 733 评论 8.9/10 设施
  • 694 评论 9.2/10 氛围
  • 461 评论 8.5/10 舒适度

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