Sofitel Dubai Jumeirah Beach 5 星

客户意见评级 (ALL 评级) 4.6/5 3,779 评论

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Sofitel Dubai Jumeirah Beach - Image 1
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Jumeirah Beach Residence, The Walk, Dubai, 473828 迪拜, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 露天泳池酒廊俯瞰阿拉伯湾

  • 坐拥阳台和海景的奢华住宿

  • 屡获殊荣的艺术和餐饮体验

  • 步行 1 分钟即可抵达海滩

  • 时尚的商务环境

我们的客房

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酒店位置

Sofitel Dubai Jumeirah Beach

Jumeirah Beach Residence, The Walk, Dubai
473828 迪拜
阿拉伯联合酋长国

GPS:25.075315, 55.131415

电话
传真 +971 4 432 8450

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  3,779 评论

TripAdvisor 评级  4.7/5  13,817 评论

A disastrous stay – constant problems, zero accountability

Tripadvisor 评级 1.0/5

Reza R 经 TripAdvisor 认证的评论

My stay at Sofitel Dubai Jumeirah Beach has been nothing short of a disaster and completely unworthy of a luxury brand. Despite fully prepaying a suite more than a month in advance, I was given a lower-floor suite with no explanation. Upon arrival on 29 December, I was forced to pay AED 500 for minibar deposit, while USD cash was refused unless exchanged at an unfair hotel rate. Shortly after, a staff member rudely locked the minibar, an unacceptable and humiliating act in any hotel. The room problems were endless: • Broken coffee machine on arrival, wasting over an hour • A so-called “suite” lacking basic suite-level amenities • Poor bathroom and vanity facilities, no full-length mirror • Even today, after returning to my room, there was no drinking water and no glass provided unless I personally called and requested them This was not my first issue here. During a previous stay, management asked me not to file a complaint, promising future compensation—which was never honored. Even now, despite sending a formal complaint email, no one has responded. Instead of enjoying a premium New Year stay, I am constantly forced to chase basic necessities. This hotel feels more like a battle than a place of hospitality. I strongly do not recommend this property to anyone expecting professionalism, respect, or true luxury.

Excellent stay at a great location.

Tripadvisor 评级 5.0/5

Navigator44608321276 经 TripAdvisor 认证的评论

During my stay at Sofitel JBR, one person from front desk truly stood out — Amr Slim. He brings such positive energy and genuine hospitality that you instantly feel taken care of. Whether it’s a small request or something big, Amr always goes above and beyond with a smile. He doesn’t just serve guests; he creates moments that make your stay memorable. People like him are what make a hotel experience special.

Dear navigator44608321276, Thank you sincerely for taking the time to share such a thoughtful and heartfelt review of your stay with us at Sofitel Jumeirah Beach. We are truly delighted to know that you enjoyed an excellent stay and appreciated our prime location. Your wonderful words about Amr Slim are deeply appreciated and genuinely moving. It is incredibly rewarding to know that his positive energy, genuine care, and dedication made such a meaningful impact on your experience. Amr truly embodies the spirit of heartfelt hospitality we strive to deliver, and your recognition reinforces the passion he brings to his role every day. Rest assured, your compliments will be shared with him and the entire Front Desk team with great pride. Thank you once again for your kind recommendation. We look forward to welcoming you back very soon and creating even more memorable moments for you. Warm regards, Samanta Soobrayen Assistant Guest Experience Manager

JBR vibrant Hotel location

Tripadvisor 评级 5.0/5

R T 经 TripAdvisor 认证的评论

Beautiful hotel and location is worth the Money. Helpful staff, clean , tidy rooms. . We were group of 9 and had booked sea view rooms. View from the balcony was so pleasant. Look out for 8 PM drone show!

Dear rtL3817JR, Thank you very much for sharing your wonderful feedback following your stay with us. We are truly pleased to know that you found our hotel beautiful and felt that the location offered great value for money. It is gratifying to read that you and your group enjoyed the sea view rooms, the pleasant balcony views, and the cleanliness and comfort of the accommodations. JBR is indeed a vibrant destination, and we are delighted that the 8 PM drone show added an extra special touch to your experience. Your kind words about our helpful team are sincerely appreciated and serve as great encouragement for all of us. We look forward to welcoming you and your group back again for another memorable stay in the heart of JBR. Warm regards, Samanta Soobrayen Assistant Guest Experience Manager

Good experience

Tripadvisor 评级 5.0/5

Ankikumar009 经 TripAdvisor 认证的评论

Recently I visited this hotel , the location of the is very good view is so stunning and I had dinner at restaurant food was fabulous and rooms are very clean and the staff are very friendly especially LIN from room cleaning helped me alot ,good hospitality.

Dear Ankikumar009, Thank you for taking the time to share your valuable feedback following your recent visit. We are delighted to know that you had a pleasant experience and that you enjoyed our prime location, stunning views, delicious dining experience, and the cleanliness of our rooms. Your kind words about our team are truly appreciated. We are especially grateful for your special mention of Lin from our room cleaning team. It is wonderful to know that her dedication and helpfulness contributed positively to your stay. Your recognition is a great motivation for our team and reflects the warm hospitality we strive to deliver to every guest. We sincerely thank you for choosing our hotel and look forward to welcoming you back again for another memorable experience. Warm regards, Samanta Soobrayen Assistant Guest Experience Manager

Was really good and will visit again

Tripadvisor 评级 5.0/5

Laxmi G 经 TripAdvisor 认证的评论

The location was great. There was a stunning view from room. All the staffs are friendly special thanks for Surendra from front desk for his exceptional service. He smiles all the time and take care us during the stay will visit again 😊

Dear 551laxmig, Thank you very much for taking the time to share your kind feedback following your stay with us. We are truly delighted to know that you had a wonderful experience and that our location and the stunning room view contributed positively to your visit. It is especially heartwarming to read your compliments about our team. Your special mention of Surendra from the Front Desk is sincerely appreciated. His genuine smile, dedication, and attentive service truly reflect our commitment to creating memorable guest experiences, and your words will certainly be shared with him and the entire team. We are grateful for your recommendation and look forward to welcoming you back again for another exceptional stay in the near future. Warm regards, Samanta Soobrayen Assistant Guest Experience Manag

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其他网络用户评价我们的酒店

  • 2,933 评论 9.6/10 位置
  • 4,222 评论 8.7/10 房间
  • 9,717 评论 9.6/10 服务
  • 27 评论 6.7/10 上网
  • 2,939 评论 9.4/10 食物
  • 1,882 评论 9/10 清洁度
  • 1,341 评论 9.2/10 早餐
  • 1,287 评论 9.1/10 氛围

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