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索菲特迪拜棕榈酒店 5 星

客户意见评级 4.6/5 8,409 评论

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酒店其他优惠

  • 波利尼西亚主题房、套房和配套齐全的公寓

  • 6 个室外游泳池和私人海滩

  • 水上运动、生态高尔夫、屋顶网球场和篮球场

  • 位于著名的朱美拉棕榈岛。

  • 配有 10 多间餐厅和酒吧

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 儿童服务
  • 使用空调
  • DUBAI INTL AIRPORT 付费服务
  • 酒店使用的语言
  • 接待处全天候开放
  • 干洗/熨烫 付费服务
  • 精品店/购物
  • 行李员
  • 礼宾服务
休闲和活动
  • 游泳池
  • 健美中心
  • 护理
  • 儿童服务
  • 高尔夫 付费服务
  • 网球
  • 海滩和水上运动
  • 其他体育活动
  • 滑雪 付费服务
餐饮
  • 早餐 付费服务
  • 6 餐厅
  • 5 酒吧
  • 客房服务
商务服务
  • 5 会议室
  • 会议酒店
  • 配有客服人员的商务中心
  • 提供复印/打印服务

酒店位置

索菲特迪拜棕榈酒店

The Palm Jumeirah
East Crescent road
55558 迪拜
阿拉伯联合酋长国

电话: +97144556677

传真: (+971)44556670

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • PALM MONORAIL :  AQUAVENTURE

  • 乘飞机

    DUBAI INTL AIRPORT 达到 43.9公里 / 27.28 英里 - 班车服务 付费

GPS :25.14025, 55.13242

我们的客房

酒店餐厅和酒吧

MAUI BEACH RESTAURANT & BAR

美食类型: 国际

Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavor of the tropics to your table or lounge chair.

MOANA - SEAFOOD RESTAURANT

美食类型: 美食

这家宝塔风格的餐厅融合了室内和室外就餐区,用亚洲和欧洲的烹饪技术让新鲜食材变为美味。

THE WORLD EATERY

美食类型: 国际

当与您同行的亲友们众口难调时,那就来 World Eatery 餐厅吧。这里的特色菜肴受到世界各地人们的喜爱 —— 经常有许多客人愿意向他人介绍此地。

MANAVA

美食类型: 国际

Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.

PORTERHOUSE STEAKS & GRILLS

美食类型: 美食

Porterhouse 是朱美拉棕榈岛最受欢迎的牛排屋之一,这里的肉品都是向世界著名的肉类厂商采购的优质食材。

Zoya by Maui

美食类型: 印度风味

Zoya by Maui 餐厅供应融合现代风味的传统印度菜肴,包括多种素食。这间餐厅位于游泳池畔,有室内外座位区。

REPLAY SPORTS BAR

Replay Sports Bar, the newest addition to our enticing dining experiences, features rustic interiors and brick walls as well as seven LED screens broadcasting your favourite games live in action.

非合约照片

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LAGUNA LOUNGE

从日落到晨曦,朱美拉棕榈岛海滩边的拉古纳酒廊是聆听热门音乐、品尝冷鸡尾酒、新鲜榨汁和美味拼盘、欣赏舞蹈和体验酷帅派对气氛的好去处。

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PORTER HOUSE BAR

与 Porterhouse 相邻的时尚酒吧区拥有新奇与怀旧完美交融的氛围,展示了八种体现不同年代的鸡尾酒调制艺术的独特融合方式。

菜单 (PDF)

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  • 周一 关闭
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LOBBY LOUNGE

这家全天候营业的酒廊散发出混合着各种美食的难以抗拒的香气,包括芳香四溢的咖啡、上等好茶、巧克力和美味法式糕点,是一天的游览行程开始前或结束后享用快捷茶点的绝佳去处。

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GELATI ICE CREAM

Gelati 角从上午 10 点营业至晚上 8 点,就在儿童俱乐部旁边,供应各式精选冰淇淋和茶点。

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您的会议和活动

我们的会议室

  • 会议室数量:5

  • 最大面积:815 平方米

  • 最大容量:750 个人

  • 最大宴会容量:500 个人

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索菲特迪拜棕榈酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.6/5

8,409 评论

TripAdvisor 评级 4.5/5

9,648 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Best mother- daughter trip ever!

Tripadvisor 评级 5.0/5

hayadmohamed57 16/09/2021 经 TripAdvisor 认证的评论

I had an amazing stay. Everything was simple wonderful. The staff was amazing and my mother truly loved the spa. Only thing I could say could improve is the room. We noticed a couple times the room as clean as it should be, especially under the bed. However overall an amazing experience.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

one of the best and nicest Resorts in Palm Jumeirah

Tripadvisor 评级 5.0/5

gerhardsabotnig 09/09/2021 经 TripAdvisor 认证的评论

this is a resort which offers just anything which is needed. good restaurants and bars, very nice pools, tropical settings, clean and large private beach, top service, large and very comfortable rooms and more. also the Spa was of 5-star quality.

Dear Valued Guest, Thank you for sharing your feedback on TripAdvisor following your stay at Sofitel Dubai The Palm. We were extremely happy to read that you had a superb stay with us once again and that you enjoyed every aspect of the experience. Your valuable comments concerning our helpful and passionate staffs were shared with the relevant department and individuals as these serve as an encouragement and a reward for a ‘job well-done’. We certainly look forward to welcoming you back soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Disapointed

Tripadvisor 评级 2.0/5

Ddaredevil9494 23/08/2021 经 TripAdvisor 认证的评论

lack of information on hotel services at arrival Very poor choice of food for children. main restaurant closed, not a word of explanation ( don't blame Covid again because breakfast was served there in good safety conditions). beach under works, nobody told us anything.

Dear Valued Guest, We could see from your comments on TripAdvisor that your recent stay with us was not at all up to expectations. we would very much appreciate it if you could contact us on h6541-qm1@sofitel.com, should you be able to make the time, so that we can understand better your guest experience. We generally are pretty good about learning immediately of guests who we have disappointed, but seemingly not in your case! We hope to hear from when you have time. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Bad quality hotel

Tripadvisor 评级 1.0/5

ZahraNajeh 12/04/2021 经 TripAdvisor 认证的评论

I booked 4 nights to celebrate my birthday, the hotel was full of kids.. swimming pool jammed, beach with very slow and horrible service.. I asked for a coconut drink and the guy basically poured hot water inside the coconut and told me that this is what they have... I was shocked.... the distance between wherever you go and this hotel is very far... I wanted to check out but was told basically that I can’t... even though I had paid a flexible rate and without mentioning that I am gold member of Accor Hotels... so the disappointment is extended... would never go back there and definitely will never recommend it for classy travelers that want so quality time... perfect for mass travelers....

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6541-qm1@sofitel.com should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Club Lounge disappointing and service at pool needs improving

Tripadvisor 评级 4.0/5

mrsdg2017 07/04/2021 经 TripAdvisor 认证的评论

We stayed in a junior suite which was great. Colour scheme of purple isn't to our taste but it's brand colours so looked past it. Fantastic bathroom and lovely view across the palm. The fridge wasn't working. We had club access so checked in there which we had a rather long wait for whilst receptionist was dealing with another guest. We were reminded of the dress code for the lounge from 5pm but on the 3 nights we stayed that code was not adhered to by many. People in their swimming and gym gear and children running amock out on the terrace. We've certainly never experienced that in any lounge we've used in other hotels and is the reason we would not stay at this hotel again. The saving grace of the lounge was Ian the bar tender, who makes an excellent Mojito and went out of his way to make us feel welcome. The quality of the food we ate in the lounge and across the restaurants we dined in was good. A big bug bear for us is the lighting not being good enough to see the menu and we experienced this is Moana (seafood restaurant). In fact we left shortly after arriving as we were disappointed with the lack of seafood to choose from on the menu. The hotel has a lovely pool, but unfortunately it got very crowded over the weekend as it's not very large for the size of the hotel. The drinks service was very slow. And the biggest complaint we have is the amount of times we saw guests not wearing masks and walking past staff who didn't say a word to them. We aren't talking about people in their swimwear going to or leaving the pool, but people clothed. As residents of the UAE, we were disappointed that the law was not being adhered as it should be.

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve especially during these unprecedented times. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavor to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very Relaxing place

Tripadvisor 评级 4.0/5

Pioneer42465926042 07/03/2021 经 TripAdvisor 认证的评论

Thanks Farit and Nasser for excellent service. The property is very nice with newly opened outlets for excellent experience I like the room space with Seaview for full disconnect from business and routine dayload Very high safety standards for c-19 Excellent housekeeping team with prompt response to all requests The CMC lounge is also amazing with very friendly staff Thank you all Definitely I will be revisiting soon

Dear Valued Guest, Thank you very much for your posting regarding your experience at Sofitel Dubai The Palm. We were delighted that you have only positive memories about your stay at Sofitel Dubai The Palm. It is always such a joy for us when we have guests such as yourselves thrilled with their experience. Delighted that you found an elegant environment and excellence in service. All our Heartists at Sofitel Dubai The Palm are looking forward for your next visit. Please Feel Welcome to contact us directly on H6541-qm1@sofitel.com prior to your arrival. We will be so happy to take care of you again. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

a week in dubai

Tripadvisor 评级 5.0/5

Lebedskoi 12/01/2021 经 TripAdvisor 认证的评论

No complaints to the stay especially in Covid limitation times. Clean facilities, reliable personel, perfect beach, what else tyou can expect today from the resort. Even construction of a skyscrapper nearby was not affected the stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Very Good even under COVID restrictions

Tripadvisor 评级 4.0/5

jb19692016 27/12/2020 经 TripAdvisor 认证的评论

Was very impressed how hotel has adapted to COVID. Felt very safe and secure. Beach Suite was huge. Closing doors mean tour daughter had privacy at night. Separate bath and shower really nice. Club lounge worth the extra. Breakfast plentiful. Afternoon tea ok, but very repetitive. Evening drinks and canapes a pleasant way to spend an hour or so. The barman Ian is superb. Friendly, helpful, and highly skilled at cocktail making.

Dear Valued Guest, We are very honored that you made an exception to write a review after your successful stay at Sofitel Dubai the Palm. Thank you very much for taking the time to share your feedback with future travelers seeking inspiration on Tripadvisor. We are pleased to hear that you have enjoyed your visit to Sofitel Dubai The Palm.Your kind acknowledgement of the service of our ''Heartists'' particularly those names mentioned is very much appreciated. Customer care is indeed amongst one of our highest priorities and it is always rewarding to receive such praise. We are also glad to know that you were impressed with our COVID sanitary precautions. The Health and safety of both our guests and employees are at the heart of our priorities and we are always doing our best to safeguard the public health. We look forward to welcoming you back again. Please don't hesitate to contact us directly on H6541-qm1@sofitel.com should you need any assistance making a new reservation. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Amazing stay!

Tripadvisor 评级 5.0/5

heenark 11/11/2020 经 TripAdvisor 认证的评论

Our stay was perfect, we stayed at beach suites with a beautiful view! The hotel is beautiful, lots of greenery all around, many swimming pools to choose from and of course clean beach. Staff is friendly and considerate. Our stay was definitely worth the money and time.

Dear Valued Guest, We were so pleased to read your kind posting on TripAdvisor following your visit in this month. We are so thrilled that you found the room accommodation to be unique and the service provided up to your expectations. Looking forward to another opportunity to welcome you back to Sofitel Dubai The Palm in the not too distant future. Best regards, Ramsey El Saarany Hotel Manager Sofitel Dubai the Palm

Family vacation

Tripadvisor 评级 3.0/5

ABomar7 30/08/2020 经 TripAdvisor 认证的评论

I loved my prestige suite view and the private beach acess Things i didnt like is the level of cleanness as i had a bath robe that was stained with blood as well the fridge wasnt cleared from the people who stayed before

Dear Valued Guest, Thank you for posting your review regarding your recent stay in Sofitel Dubai The Palm. We are delighted you had an overall good experience and that you enjoyed your prestige suite. But we are saddened to read that some aspects did not live up to your expectations. Your feedback about the in room service customer service is important to us and please be assured that they have been shared with the team for proper investigation and service recovery. We hope to have the chance of welcoming you again to have you live a better experience. Please don't hesitate to contact us on H6541-qm1@sofitel.com should you wish to discuss further you experience. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Little piece of paradise

Tripadvisor 评级 5.0/5

jessicins 29/08/2020 经 TripAdvisor 认证的评论

First time at Sofitel Dubai The Palm and definitely won’t be the last. Incredible rooms and facilities. Amazingly friendly and helpful staff and exceptional service. Highly recommend for a staycation.

Dear Valued Guest, We so appreciate you taking the time to post your guest experience on our Tripadvisor page. Our Heartists truly do understand that it is all about you, The GUEST. It is just understood when staying at a hotel in our category that you will most probably have a great location, be in a beautiful building, but it is more that the décor, or quality standards in the rooms etc. We know that personalized service is the key, and it is very rewarding when guests such as yourself comment on our Heartists’ professionalism, eagerness to be helpful, and always in a friendly manner. We are looking forward for you next visit. Kind Regards. Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Relaxation to the max

Tripadvisor 评级 5.0/5

ChristopherGale 28/07/2020 经 TripAdvisor 认证的评论

This was a mini trip to unwind. It was wealth the time as there was so much being offered to the guests. The service was away above par. I normally stay at Sofitel but this has to be one of the better ones on my list

Dear Valued Guest, Thank you so much for your kind review! Your support means everything to us; it is the best reward we can get. The whole team is really committed to making sure all of our guests leave with their head full of wonderful memories of their time in Sofitel Dubai The Palm. We look forward to welcoming you again. Kind regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Great Stay

Tripadvisor 评级 4.0/5

srawad82 07/07/2020 经 TripAdvisor 认证的评论

My Stay was amazing, however I have one comment, the room service is extremely slow, it takes them an hour or so to get something you ordered delivered. and they are not very flexible with late checkout like other hotels. Specially in these times

Dear Valued Guest, What a positive byline you have adopted ! And what a joy to read that you had an amazingt stay at Sofitel Dubai The Palm. Needless to say we were very disappointed to see that you experienced few glitches regarding the room service. Please accept our sincere apologies for the shortcomings you encountered during your stay. How embarrassing, as our wish is to provide top notch service! Delighted though that your overall experience was agreeable. We hope to have the pleasure of a return visit very soon. Kindly contact us prior to your arrival at h6541-qm1@sofitel.com. We will be so happy to assist you making a new reservation. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Very good stay on the Palm

Tripadvisor 评级 4.0/5

Paperino230 Business - 01/03/2020 经 TripAdvisor 认证的评论

Very nice and bright executive lounge at the hotel Suites are very spacious and but interior was not our style, because of dull atmosphere Staff very friendly and helpful. Check In and check out process was very fast and efficient

Dear Valued Guest, Thank you for sharing your experience with future travelers on TripAdvisor. It goes without saying that we were disappointed that you found the room interior and atmosphere dull. The interior is inspired from the French Polynesia as you may have noticed during your stay. Your points are very well taken, and our aim is that on your next visit you will not have the same experience. We know we can always improve, and your comments are very important to us. We sincerely thank you for your kind comments regarding our ''Heartists. They all appreciated your kind words. Hoping to have the pleasure of a return visit in the not too distant future. Best Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Exquisite Vacation

Tripadvisor 评级 5.0/5

oladapo2017 19/02/2020 经 TripAdvisor 认证的评论

An exquisite location for family vacation. The hotel has fantastic amenities to cater for every member of the family. The food is excellent and the wood finishing in the rooms gives it a homely feel that is rare in most hotels

Dear Valued Guest, We are happy to read that you enjoyed your stay , particularly our outstanding location, but also our amenities and vast array of food options. Happy that the room met your expectations as well, being cozy and Homely feel. Hoping to see you again for your next trip to Dubai. Kind regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

舒适

客户意见评级 5.0/5

李. 家庭住宿 - 09/02/2020 所有已确认评论

很喜欢酒店的儿童活动。

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

50th Golden Wedding Anniversary Celebration.

Tripadvisor 评级 5.0/5

malcolms357 30/01/2020 经 TripAdvisor 认证的评论

We had the most amazing stay at the Sofitel The Palm Dubai. We had a magnificent, spacious, luxurious suite overlooking the beach. This room was outstanding in size, comfort, facilities, balcony. So well presented and maintained in perfect condition. The bed was so comfy. We were treated like VIPs by all staff and management of this magnificent Resort Complex. All the staff were friendly, professional, personal, attentive, and we had no difficulties during our entire wonderful stay. I would have no hesitation to recommend the Sofitel The Palm Dubai. The entire property is maintained to a high standard and the management and staff are to be congratulated on the excellence of this resort. We loved the Executive Lounge food, drinks and in particular the staff. The free shuttle bus we used and we appreciated this service. The golf cart drivers were always pleasant and so friendly. The swimming pools were heated and in pristine condition as was the beach area and the entire grounds and buildings, at this absolutely amazing resort. We thank everybody at the Sofitel The Palm for making our stay to celebrate our 50th Wedding Anniversary, so memorable and enjoyable.

Dear Valued Guest, Nothing is more important in our minds than knowing that you had an unforgettable 50th wedding anniversary at Sofitel Dubai The Palm, and that you cannot stop talking about your stay! We take advantage fo these line to wish you a lot of happiness and a life full of joy and prosperity. It is such a pleasure to read that you our ''Heartists'' were able to give a memorable and enjoyable stay! This is what our guests deserve! We call them Heartists because giving a service from the HEART is an ART. We hope you can make it a tradition and visit, at least for every special occasion! Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Excellent stay with one of the hotel giant

Tripadvisor 评级 5.0/5

Rijo T Business - 27/01/2020 经 TripAdvisor 认证的评论

It was good overall. :) Rooms, Pool, Restaurant, meeting rooms. The service was exceptional that i couldnt forget and definetly recommended for next go. The good hospitality and service which makes guests memorable times with Sofitel

Dear Valued Guest, We could not have been more thrilled to read your posting on TripAdvisor following your recent stay at Sofitel Dubai The Palm! To know that you had an Excellent experience from the moment you arrived and until the moment you had to leave and in all the areas: Rooms, Pool, Restaurants....We can imagine that you already had certain expectations, but that you felt we went beyond is the best compliment we could ever receive. ''The good hospitality and service which makes guests memorable times with Sofitel''! A big thank you from all of us. We hope to have the pleasure of a return visit very soon. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Always good

Tripadvisor 评级 4.0/5

FrancoLille1966 Solo travel - 22/01/2020 经 TripAdvisor 认证的评论

One of the best locations in Dubai Palm Jumeirah. Service at very high level. Rooms are nice but in my room mattress has maybe a need to be changed, really a minor hiccup vs overall accommodation. Food a little bit expensive but the the quality is very good. Absolutely recommended. I hope I will come back

Dear Valued Guest, Many thanks for this positive review ! It is an honor for us to be one of the most beautiful hotels in the Palm Jumeirah. The entire team strives every day to go above and beyond our guests expectations and the fact that you felt it goes straight to our hearts. We look forward to welcoming you back at the Sofitel Dubai The Palm to turn the 4 stars into 5 stars. Kind Regards, Ramsey El Saraany Hotel Manager Sofitel Dubai The Palm

賓至如歸 優良服務

客户意见评级 4.5/5

Kim W. L. 情侣住宿 - 09/12/2019 所有已确认评论

地方整潔 環境清幽 設備優良

Dear Valued Guest, What a positive byline you have adopted, and what a pleasure to know that we had the pleasure of your visit from the Great China. We were so happy to read your comments regarding your recent stay at Sofitel Dubai the Palm. That you consider our Hotel ;; A home away from home is the best reward we can ever receive. Thank you so much for your compliments. We hope to have the honor a future visit to Sofitel Dubai The Palm. We remain at your service should you need any assistance with your future reservation. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

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我们位于周边的其他酒店

我们位于 迪拜 的所有酒店